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System Programming
[114] Voice Mail Command DTMF Set
Description
Note
Disregard this programming if you have digital proprietary telephone (DPT) integration
between your PBX and Voice Processing System (VPS).
Sets the DTMF command signals transmitted to your Voice Processing System (VPS). There
are 4 commands available: Leave Message; Get Message; Automated Attendant (AA) Service;
Voice Mail Service. These commands are used in the following ways:
(A) If your VPS is used for Voice Mail (VM) Service
1.
Call Forwarding/Intercept Routing to Voice Mail
If a call is forwarded to the VPS, your system will send a mailbox number to the VM port.
This allows the caller to leave a message without knowing the mailbox number.
• Required entries (selections):
LV-MSG (Leave Message): This command is transmitted to a VM port if a call is
forwarded or intercepted and rerouted to the port.
AA-SVC (Automated Attendant Service): If AA Service is effective in programme
[990] System Additional Information, Area 05 – bits 2 and 3, the "AA-SVC"
command is sent to a VM port if an incoming outside call is answered by the VM port.
• Other programming required (programme addresses): [106] Station Hunting Type;
[602] Extension Group Assignment; [609] Voice Mail Access Codes;
[990] System Additional Information, Area 05 — bits 2 and 3; [990] System
Additional Information, Area 02 — bit 8
2.
Hearing the message at the extension
If the VPS receives a message and lights the MESSAGE button indicator of the concerned
telephone, the telephone user can hear the message by pressing the MESSAGE button.
• Required entries (selections):
GETMSG (Get Message): This command is transmitted to a VM port when the message
receiver presses the MESSAGE button.
VM-SVC (Voice Mail Service): The "VM-SVC" command is a code transmitted
preceding the "GETMSG" command above. This is effective to switch to VM port when
an AA port lights the MESSAGE indicator.
• Other programming required (programme addresses): [609] Voice Mail Access
Codes; [990] System Additional Information, Area 02 — bit 8
(B) If your VPS is used for Automated Attendant (AA) Service
An AA port answers an incoming outside call to provide AA services, such as call transfer,
receiving a message.
• Required entries (selections):
VM-SVC (Voice Mail Service): The "VM-SVC" command is a code transmitted before
"LV-MSG" code if Operator transfers a call to an extension and then it is forwarded to
an AA port so that the AA port can be switched to VM port temporarily.
• Other programming required (programme addresses): [106] Station Hunting Type,
[602] Extension Group Assignment
80
Programming Guide
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