Alcatel-Lucent H2 DeskPhone User Manual page 109

H2 DeskPhone
H2P DeskPhone
13.5 Network packets capture
Sometimes it is helpful to dump the network packets of the device for issue identification. To get the device
packets dump, log in to the device web portal, open the page [Status] >> [Tools] and click [Start] in
"Network Packets Capture" section. A pop-up message will prompt the user to save the capture file. The
user then performs the relevant operations such as activating/deactivating a line or making telephone calls
and clicks the [Stop] button in the web page when the operation is finished. The device network packets
have been dumped to the saved file during this period.
The user may examine the packets with a packet analyzer or send them to the manufacturer's support
mailbox.
13.6 Getting log information
Log information is helpful when encountering an exception problem. In order to get the telephone's log
information, log in to the telephone web page, open the page [Device log], click the [Start] button, follow the
steps of the problem until the problem appears, and then click the [End] button, and [Save] to local analysis
or send the log to the technician to locate the problem.
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Figure 133 - Web capture
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