Alcatel-Lucent 8068 Premium User Manual
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Summary of Contents for Alcatel-Lucent 8068 Premium
- Page 1 Alcatel-Lucent OpenTouch™ Suite for MLE 8068 Premium Deskphone 8039 Premium Deskphone 8038 Premium Deskphone 8029 Premium Deskphone 8028 Premium Deskphone User Manual R100 8AL90896ENAAed02 R100-1416...
- Page 2 Introduction Thank you for choosing an Alcatel-Lucent phone. This model offers enhanced ergonomical features for more effective communication. This document describes the services offered by the following sets: Alcatel-Lucent 8068 Bluetooth® Premium Deskphone (8068 BT) Alcatel-Lucent 8068 Premium Deskphone ...
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Page 3: Table Of Contents
1. GETTING TO KNOW YOUR TELEPHONE 1.1. 8068 BLUETOOTH® / 8068 PREMIUM DESKPHONE 1.2. 8038/8039 PREMIUM DESKPHONE 1.3. 8028/8029 PREMIUM DESKPHONE 1.4. CONNECTIVITIES 1.5. WELCOME SCREENS 1.6. NAVIGATION 1.7. STATUS ICONS / CALL ICONS 1.8. PERMANENT FEATURES KEYS 1.9. ALPHABETIC KEYBOARD 1.10. - Page 4 4. SHARING 4.1. ANSWERING THE GENERAL BELL 4.2. MANAGER/ASSISTANT FILTERING 4.3. CALL PICK-UP 4.4. HUNTING GROUPS 4.5. CALLING AN INTERNAL CALLER ON HIS/HER PAGER 4.6. ANSWERING A CALL ON YOUR PAGER 4.7. CALLING A CALLER ON HIS/HER LOUDSPEAKER 4.8. SENDING A WRITTEN MESSAGE TO AN INTERNAL CALLER 4.9.
- Page 5 7.11. DELETE A PROGRAMMED KEY 7.12. PROGRAMMING DIRECT CALL KEYS (8028/8029) 7.13. DELETING DIRECT CALL KEYS (8028 / 8029) 7.14. PROGRAMMING AN APPOINTMENT REMINDER 7.15. IDENTIFY THE TERMINAL YOU ARE ON 7.16. LOCK / UNLOCK YOUR TELEPHONE 7.17. CONFIGURING THE AUDIO JACK OF YOUR TELEPHONE 7.18.
- Page 6 9.15. ADJUSTING THE CONTRAST OF THE DISPLAY (8028/8029/8038/8039) 9.16. SELECTING LANGUAGE 9.17. PROGRAM THE KEYS FOR THE PERSO PAGE OR THE ADD-ON MODULE 9.18. SENDING DTMF SIGNALS 10. GUARANTEE AND CLAUSES 10.1. SAFETY INSTRUCTIONS 10.2. REGULATORY STATEMENTS...
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Page 7: Getting To Know Your Telephone
1 Getting to know your telephone 1.1 8068 Bluetooth® / 8068 Premium Deskphone A Bluetooth® handset for optimized Flashing blue: incoming call Arrival of a new call communication . A wired handset is also available and can replace the ... -
Page 8: 8028/8029 Premium Deskphone
1.3 8028/8029 Premium Deskphone Flashing blue: incoming call Arrival of a new call Flashing orange: alarm Handset Monochrome screen 6 dedicated functions keys 4 programmable keys with Led and paper label 3.5 mm headset Navigation jack Permanent feature keys: quick Alphabetic access to the phone’s main features... -
Page 9: Welcome Screens
Cable path for line connection (8029/8039 Premium Deskphone) Make sure you position the cable correctly in the compartment intended for that purpose: 1.5 Welcome screens You can access all of your phone's features from these screens. The default display has three pages that you can access by pressing the page tabs at the top of the screen. -
Page 10: Navigation
1.6 Navigation OK key: Used to validate your choices and options while programming or configuring Left-right navigator: Used to move from one page to another and display information about current calls (call in progress, calls on hold, incoming call). Up-down navigator: Used to scroll through the content of a page . -
Page 11: Permanent Features Keys
1.8 Permanent features keys They are located just above the loudspeaker Mute and intercom key. During a call, press this key to stop your contact from hearing you. When idle, press this key to switch the phone to intercom mode. When you receive a call, the phone hooks off automatically and you go straight into handsfree mode. -
Page 12: Alphabetic Keyboard
1.9 Alphabetic keyboard Your set is provided with an alphabetic keyboard depending on you country and language: Country variants: o AZERTY o QWERTZ o QWERTY (international) o QWERTY (nordic) Use the keyboard to enter names while configuring the phone. Directly access the dial by name feature by entering the name of your caller on the keyboard. -
Page 13: Add-On Module
1.10 Add-on module Flashing blue: incoming call Installation Premium Add-on 10 keys modules 1. Remove the protection of the dedicated compartment behind the set 2. Insert the add-on correctly in the compartment 3. Plug the provided cord into the dedicated socket behind your set 4. -
Page 14: Call Management Screen
1.11 Call management screen Incoming call icon , Call in progress , Call on hold , … Incoming call and conversation presentation screen 8068 8038 Soft keys: actions available depending on the call status Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). -
Page 15: Bluetooth® Wireless Handset
1.12 Bluetooth® Wireless handset Off-hook/On-hook: press this key to take or terminate a call Volume/Mute: Short successive presses to change the handset volume level (3 levels) Long press to activate or deactivate mute mode Location of the battery If the Bluetooth®... -
Page 16: Using Your Telephone
2 Using your telephone 2.1 Making a call Use one of the following: Dial directly the number for your call Lift the receiver Enter the destination number Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset) Dial the destination number ... -
Page 17: Activating The Loudspeaker During A Conversation (Receiver Lifted)
Call in progress: During a conversation Press and release You are in hands free mode During a conversation, you can lift the receiver without terminating the call. 2.4 Activating the loudspeaker during a conversation (receiver lifted) - Loudspeaker. ... -
Page 18: Call Back An Unanswered Call
2.8 Call back an unanswered call Call back the last caller Reach the “Menu“ page Events Last caller: Call back the last caller List of last callers Reach the “Menu“ page Events Select the type of call: No non replied internal call / xx Non replied internal calls No non replied external call / xx Non replied external calls ... -
Page 19: Sending Dtmf Signals
2.11 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. During a conversation Use one of the following: o Send DTMF o Press the star key ... -
Page 20: During A Conversation
3 During a conversation 3.1 Making a second call during a conversation During a conversation New call Number of second caller The first call is on hold Other methods for calling a second caller Dial directly the number for your call. ... -
Page 21: Switching Between Calls (Broker Call)
3.3 Switching between calls (Broker call) During a conversation, a second call is on hold. Select the contact on hold You are in conversation with the second caller and the first one is on hold. 3.4 Transferring a call To transfer your call to another number: ... -
Page 22: Talk Simultaneously To More Than 2 Callers
3.6 Talk simultaneously to more than 2 callers You are in a conference call with 2 callers. To add another caller to the conference: Dial the number of your caller (dial, directories, last numbers dialed...) Your caller answers ... -
Page 23: Intrusion Into An Internal Conversation
3.9 Intrusion into an internal conversation Your caller’s line is busy. If the number is not “protected“ and if authorised, you can intrude into the call: Intrusion Same key to exit (Intrusion) Protection against intrusion: Press programmed key (The programmed key has to be configured by the system) ... -
Page 24: Sharing
4 Sharing 4.1 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: Reach the “Menu“ page Settings Services Consultation Call pick up services Night service call pick up 4.2 Manager/Assistant filtering System configuration allows “Manager/Assistant“... -
Page 25: Hunting Groups
4.4 Hunting groups Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number. Temporary exit from your hunting group: Reach the “Menu“ page Settings Services Consultation Additional services Out hunting grp ... -
Page 26: Calling A Caller On His/Her Loudspeaker
4.7 Calling a caller on his/her loudspeaker Your internal caller does not answer. If authorised, you can remotely activate your caller’s phone: Your caller does not reply LS announce You are connected to the loudspeaker on your caller’s phone (if he/she has the hands free function) 4.8 Sending a written message to an internal caller ... -
Page 27: Send A Voice Message Copy
4.9 Send a voice message copy New voice message Enter your personal code Display number of new and old messages Consult Forward msg Number to be called /caller’s name (Spell name Send Send message Exit End of broadcast 4.10 Sending a recorded message to a number a distribution list ... -
Page 28: Keep In Touch
5 Keep in touch 5.1 Forwarding calls to another number (immediate forward) The number can be your home, mobile or car phone, voice mailbox or an internal extension (operator, etc.). Select the transfer icon (the icon depends on your phone: ... -
Page 29: Forwarding Calls To Your
5.4 Forwarding calls to your pager Callers will thus be able to contact you while you are moving around the company: Press programmed key (The programmed key has to be configured by the system) Forward is acknowledged 5.5 Forwarding your calls from the receiving terminal (“Follow me“) You wish to receive your calls in your present location: Use the “Follow me“... -
Page 30: Forwarding Calls
5.9 Forwarding calls Callers will thus be able to contact you while you are moving around the company: Use one of the following: o Select the transfer icon (the icon depends on your phone: o Reach the “Menu“ page Forward ... -
Page 31: Consulting Written Messages
Sending a message to complete To complete Select a predefined message to complete Complete your message Apply Sending a new message Msg to create Write your message Apply To deactivate the forward to text feature: ... -
Page 32: Managing Your Charges
6 Managing your charges 6.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. Reach the “Menu“ page Settings Services Consultation Additional services Business account code Number of business account ... -
Page 33: Programming Your Telephone
7 Programming your telephone 7.1 Initializing your voice mailbox Light flashes Enter your personal code then record your name according to voice guide instructions Your personal code is used to access your voice mailbox and to lock your telephone. A weak personal code will be rejected by the system: ... -
Page 34: Adjusting The Audio Functions
7.4 Modify the password for your voice mailbox Voice mail Enter your personal code Perso options Admin options Password My password New code (4 digits) Apply As long as your voice mailbox has not been initialized, personal code is 0000. A weak personal code will be rejected by the system: ... -
Page 35: Adjusting The Contrast Of The Display (8028/8029/8038/8039)
Activate/deactivate meeting mode (progressive ringing) More options ▫ Progressive ringing To activate ▪ Progressive ringing To deactivate To adjust other audio features Activate/deactivate discreet ring mode ▫ One beep before ringing / ▫ Three beeps before ringing To activate ... -
Page 36: Program The Keys For The Perso Page Or The Add-On Module
7.9 Program the keys for the Perso page or the add-on module You can program the “Perso“ page keys for call numbers and functions Access the Perso page using the navigator Press the key you want to program To program a number ... -
Page 37: Programming Direct Call Keys (8028/8029)
7.12 Programming direct call keys (8028/8029 Premium Deskphone) The phones have four programmable keys with Leds and paper labels. Led behavior may differ depending on the system configuration. For more information, contact your installer or administrator If the key is not programmed yet: ... -
Page 38: Identify The Terminal You Are On
7.15 Identify the terminal you are on The number of your telephone is displayed on the “Info“ page. 7.16 Lock / unlock your telephone This icon indicates that the phone is locked. Reach the “Menu“ page Lock Enter your password Your telephone is locked/unlocked 7.17 Configuring the audio jack of your telephone... -
Page 39: Modify The Associated Number
7.20 Modify the associated number The associated number can be a phone set number, the voice mail number or the pager number. Reach the “Menu“ page Settings Services Associate Enter your password Apply Modify Select the new associated number Enter the new associated number Acceptance of the programming is displayed Voice mail... -
Page 40: Use Of The Bluetooth® Handset
Just off-hook/on-hook the Bluetooth® handset 7.25 Installing a Bluetooth® Wireless Technology headset (matching) A multi-point Bluetooth headset can be provided by Alcatel-Lucent. This headset can be matched to your mobile phone and other communication devices at the same time. -
Page 41: Using A Bluetooth® Wireless Technology Headset
The phone's part number is located under the foot of the phone. Software version The software version can be viewed on the phone by following this path: Settings Options Version A multi-point Bluetooth headset can be provided by Alcatel-Lucent. -
Page 42: Acd: Agent Set / Supervisor Station
8 ACD: Agent set / Supervisor station 8068/8038/8039 Premium DeskPhone. 8.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 8.2 Open an agent session (LogOn) – Agent set Reach the “Menu“... -
Page 43: Close An Agent Session (Logoff)
Private info Pressing this key informs the agent about the configuration of his set (forwarding status, presence of new messages, associated set, name and number of the set, etc.). Welcome guide This key allows the agent to configure the welcome messages, recording, activation/deactivation, loading or playback of a welcome message. -
Page 44: Supervision Or Acceptance Of An Assistance Request
8.8 Supervision or acceptance of an assistance request The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the “Help “ function key in the “Perso “ page. Listen By pressing this key, the supervisor starts a discrete listen-in procedure. -
Page 45: Use The Telephone In Sip Or "Safe " Mode
9 Use the telephone in SIP or “Safe “ mode Your telephone is compliant with the SIP standard and can be used in simplified mode in a SIP environment. According to the configuration the telephone system of your company, your phone set can automatically switch to “safe “... -
Page 46: Make A Call Using The Personal Phone Book
9.2 Make a call using the personal phone book Use one of the following: o Directory o Take the line From directory Select your caller from the list Call 9.3 Redialing the last number dialed Redial key (short press) Last number redial 9.4 Receiving a call Stop the ringer... -
Page 47: Making A Second Call During A Conversation
9.5 Making a second call during a conversation During a conversation Use one of the following: New call The first call is on hold Free line key Use one of the following: o Number of second caller o Dial by URI Call using your caller's URI o From directory... -
Page 48: Placing A Call On Hold (Hold)
To return to your first caller and end the conversation in progress Use one of the following: Enquiry off Hang up Use one of the following: Line key with light flashing o Retrieve You are on the line with your first contact 9.7 Placing a call on hold (hold) During a conversation, you wish to place the call on hold and recover it later, on the same telephone. -
Page 49: Three-Way Conference With Internal And/Or External Callers (Conference)
You are in communication with a first caller. A second caller is on hold. You want to transfer the ongoing call to a 3rd caller. Transfer to 3rd Call the recipient of the transfer Transfer to The two callers are connected Recover the call on hold: ... -
Page 50: Forwarding Calls To Another Number (Immediate Forward)
9.13 Forwarding calls to another number (immediate forward) The number can be your home, mobile or car phone, voice mailbox or an internal extension (operator, etc.). Forward Display the forwarding status of your set Immediate fwd Call the recipient of the forwarding ... -
Page 51: Adjusting The Contrast Of The Display (8028/8029/8038/8039)
Activate/deactivate silent mode / Activate/deactivate meeting mode (progressive ringing) More options Normal ringing Silent mode Progressive ringing To adjust other audio features Activate/deactivate discreet ring mode Beep One beep before ringing Three beeps before ringing ... -
Page 52: Program The Keys For The Perso Page Or The Add-On Module
9.17 Program the keys for the Perso page or the add-on module Access your personal directory Directory Create a record in the personal directory Last name: , 1st name: Name, first name and number of your contact ... -
Page 53: Guarantee And Clauses
The RJ-45 jack is not used for telephone line connection The 8068 Premium Deskphone also offers a Bluetooth® Radio Interface for the Bluetooth® handset or other Bluetooth® devices - frequency range 2402-2480 MHz, Radiated Power 1mW. -
Page 54: Regulatory Statements
This equipment is in compliance with the essential requirements of R&TTE Directive 1999/5/EC and with Directive 2011/65/UE (ROHS). The Declaration of Conformity may be obtained from: Alcatel-Lucent 3 avenue Octave Gréard 75007 Paris, France ebg_global_supportcenter@Alcatel-Lucent.com. USA and Canada This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is... - Page 55 The labels and icons presented in this document are not contractually binding and may be modified without prior warning. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice.