Lightware HDMI-TPS-TX210 User Manual page 104

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9.Troubleshooting
The First Step
CheckfrontpanelLEDsandtakethenecessarystepsaccordingtotheirstates.Formoreinformationabout
status,LEDsrefertoFrontPanelLEDs and
Legend
Linktoconnections/cablingsection.
Linktofrontpaneloperationsection.
LinktoLDCsoftwaresection.
LW2 LinktoLW2protocolcommandssection.
LW3 LinktoLW3protocolcommandssection.
Symptom Root cause
No picture on the Device or devices are not
video output powered properly
Cable connection
problem
TPSmodeproblem
The input port is muted
The output port is muted Check the mute state of output port.
Display is not able to
receive the video format
HDCPisdisabled
RearPanelLEDs sections.
Action
Video signal
Check the extenders and the other
devicesiftheyareproperlypowered;try
tounplugandreconnectthem.
Cablesmustfitverywell,checkallthe
connectors(videoandTPScables).
ChecktheactualTPSmodeandthe
selected modes of the extenders.
Check the mute state of input port.
ChecktheemulatedEDID;select
another(e.g.emulatethedisplay'sEDID
on the input port).
EnableHDCPontheinputandoutput
ports.
Appliedfirmwarepackage:v1.2.0 | LDCsoftware:v2.2.0
HDMI-TPS-TX200series–User'sManual
Symptom
Not the desired
picture displayed
on the video
output
No audio is
present on output
Refer to
3.2.5
HDMI output
signal contains no
3.3
audio
5.5.4
LW3 7.5.25
5.5.1
Connected serial
LW3 7.5.1
device does not
respond
5.5.4
LW2 6.4.6
LW3 7.5.2
5.8
LW3 7.13
5.5.1
5.5.4
LW3 7.5.17
LW3 7.5.19
Root cause Action
Videooutputissetto Checktestpatternsettingsinthe
test pattern (no sync properties of the output ports.
screen) statically
Videooutputissetto Checkvideosettingsofthesource.
test pattern (no sync
screen) as there is no
picture on video source
Audio signal
Sourceaudiovolumeis Checktheaudiosettingsofthesource.
low or muted
Audio input port is Check the audio input port properties
muted
Audio output port is Check the output port properties.
muted
HDMI mode was set to Check the properties of the output port
DVI andsetthesignaltypetoHDMIorAuto.
DVIEDIDisemulated Check the EDID and select and HDMI
EDID to emulate.
RS-232 signal
Cable connection Checktheconnectorstofitwell;check
problem thewiringoftheplugs.
RS-232settingsare Checktheportsettingsofthe
different transmitter and the connected serial
device(s).
RS-232modeisnotright ChecktheRS-232modesettings
(control,commandinjection,or
disconnected)
104
Refer to
5.5.4
LW3 7.5.22
5.5.2
5.5.3
LW3 7.6.1
5.5.4
LW2 6.4.6
7.6.2
LW3
5.5.4
LW3
7.5.23
5.8
7.13
LW3
3.2.7
5.9.1
LW3
7.8
5.9.1
7.8.6
LW3