Maintenance Check Service; Others; Customer Support Contacts - SAKI BF-Sirius Manual

Exceptive Items
The following cases shall NOT be qualified as being warrantable even if they occur during the warranty period.
• Trouble caused by installing software other than the software installed by Saki Corporation
• Trouble caused by making change or update of the BIOS, drivers, or OS that Saki Corporation
does not accept
• Trouble caused by computer viruses infection, which is attributed to customer's operation
• Additional machine conversion work on the standard specification product
• Damages caused by natural disaster such as fire, wind, flood, corrosive gas, earthquake, storm
and lightning
• Damages caused by external factors such as abnormal voltage
• Damages caused by improper use, unauthorized repair or modification work
• Damages caused by moving machine at customers' production site or irregular shock / dropping
impact applied to machine
• Damages caused by aged deterioration or wear on consumable supplies of machine
• Damage caused by other systems or supplies connected to the machine

2.1.3 Maintenance Check Service

To ensure the safe operation of this product, additional maintenance check services are provided.
For further inquiries, please contact Saki Corporation.

2.1.4 Others

Property Rights of the Replacement Parts
The old parts replaced by the repair and necessary for the investigation become our property, so
please be forewarned.
Holding Period of the Maintenance Parts
Basically, replacement parts (required to maintain product function) will be kept in stock for at least 5
years after termination of production. Please note that the product may not be repaired even during
this period, depending on the malfunctioning parts due to a shortage of those parts. Depending on
the nature of the required repairs, it may still be possible to repair your product even after this period.
Please contact our representatives or Saki Corporation.
Data Backup
We recommend to back up the programs and data stored in the storage media such as Hard Disk
Drive by yourself before sending the machine for repair. We assume no responsibility for changes or
loss of programs or data in the Hard Disk Drive due to our repair. In case of failure of recording media
such as Hard Disk Drive itself, recovery of programs and data cannot be recovered.

2.2 Customer Support Contacts

Company Name
Address
URL
Phone
Saki Corporation
Ogawa Building, 4-14-7, Nakanobu, Shinagawa-Ku, Tokyo 142-0053, Japan
http://www.sakicorp.com/
Inquiry about the products
Inquiry about the technical service
Specification/Customer Support
+81-(0)3-5788-6286
+81-(0)3-5788-6287
BF-Sirius
IV-5