Maintenance And Service; Product Warranty - SAKI BF-Sirius Manual

Specification/Customer Support

2 Maintenance and Service

2.1 Maintenance and Service
If some adjustment or technical support becomes necessary, replacement parts are required, or technical
questions arise, please contact Saki Corporation. In such case, please check the situation in detail including
when and how it occurred and state the following items below.
• Model Name
• Serial Number
• Condition in Detail
• Date of Purchase
• Service Tag Number (Anything Wrong with PC)
NOTE
NOTE
2.1.1 After Sales Service
Installation
Saki service representatives carry out installation at delivery.
Transportation of the product or changing the site of the product after the delivery will be charged.
Be sure to contact us in order to avoid troubles caused by the transportation.
Repairs
Saki Corporation can provide repair services at customer site. Our representatives or Saki Corporation's
service representatives will visit customer's factory to provide repair services on site.

2.1.2 Product Warranty

We will repair the defective product for reasons attributable to us without charge.
In-warranty Repair
The failed product will be repaired at no charge subject to the conditions stipulated in the specification.
If, however, the reason of the problem turned out to be the unauthorized remodeling or erroneous
use, the repair will be handled on a fee basis even during the warranty period.
Out-of-warranty Repair
When the function of the product can be maintained by the repair, we will repair it onerously as requested.
BF-Sirius
IV-4
Model Name and Serial Number are on the machine's plate.
Service Tag Number is on the label at the top side of PC. Seven alphameric characters
shown in the right side of Service Tag or
Label
FFFure 2-1 Service Tag Number
is Service Tag Number.