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Canon W6400 Series Service Manual Page 125

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Contents
6.1 Troubleshooting .............................................................................................................................................................6-1
6.1.1 Outline.......................................................................................................................................................................................... 6-1
6.1.1.1 Outline of Troubleshooting .............................................................................................................................................................................6-1
6.1.2 Troubleshooting by the Phenomenon .......................................................................................................................................... 6-1
6.1.2.1 Incorrect Value: Check Value .........................................................................................................................................................................6-1
6.1.2.2 Offline: Load Roll Media................................................................................................................................................................................6-1
6.1.2.3 Offline: Load Cut Sheet Offline: Remove Cut Sheet......................................................................................................................................6-1
6.1.2.4 Offline: Open Upper Cover.............................................................................................................................................................................6-2
6.1.2.5 Printer Setup: Open Upper Cover ...................................................................................................................................................................6-2
6.1.2.6 Printer Setup: Open Right Cover ....................................................................................................................................................................6-2
6.1.2.7 Printer does not turn on ...................................................................................................................................................................................6-2
6.1.2.8 The power goes off during power on or while printing ..................................................................................................................................6-3
6.1.2.9 Network is not connected................................................................................................................................................................................6-3
6.1.2.10 Right cover does not open.............................................................................................................................................................................6-3
6.1.2.11 Printing problems (ink is full) .......................................................................................................................................................................6-3
6.1.2.12 Printing problems (ink is not full) .................................................................................................................................................................6-4
6.1.2.13 Other printing problems ................................................................................................................................................................................6-4
6.1.3 Troubleshooting When Warnings Occur ..................................................................................................................................... 6-4
6.1.3.1 Ink Check (W01000/ W01001/ W01002/ W01003/ W01004/ W01005) .......................................................................................................6-4
6.1.3.2 MTCart Full Soon (W01006)..........................................................................................................................................................................6-5
6.1.3.3 Feed Limit..(W0100F) ....................................................................................................................................................................................6-5
6.1.3.4 Incorrect Media (W01021)..............................................................................................................................................................................6-5
6.1.3.5 No full bleed (W01022) ..................................................................................................................................................................................6-5
6.1.4 Troubleshooting When Errors Occur........................................................................................................................................... 6-5
6.1.4.1 E02000/ Roll media end error .........................................................................................................................................................................6-5
6.1.4.2 E0200D/ E02016/ Cut sheet end error ............................................................................................................................................................6-6
6.1.4.4 E02015/ Cutter error .......................................................................................................................................................................................6-6
6.1.4.5 E02400/ E02401/ E02402/ E02403/ Path mismatch error ..............................................................................................................................6-7
6.1.4.6 E02405/ E02406/ E02407/ Borderless printing error......................................................................................................................................6-7
6.1.4.7 E02500/ E02501/ E02502/ E02503/ E02504/ E02505/ Ink empty error ........................................................................................................6-7
6.1.4.9 E02520/ Ink level unknown error ...................................................................................................................................................................6-7
6.1.4.10 E02521/ E02522/ E02523/ E02524/ E02525/ E02526/ Ink level low error..................................................................................................6-8
6.1.4.11 E02530/ Ink type error ..................................................................................................................................................................................6-8
6.1.4.12 E02800/ E02801/ E02802/ E02803/ E02811/ Printhead error......................................................................................................................6-8
6.1.4.14 E02812/ E02A00/ E02A01/ E02A02/ E02A03/ Engine controller internal error.........................................................................................6-9
6.1.4.15 E02813/ E02814/ Head management sensor error........................................................................................................................................6-9
6.1.4.16 E02816/ E02817/ E02818 /E02819/ Maintenance cartridge error ................................................................................................................6-9
6.1.4.17 E02820/ E02821/ E02822/ E02823/ E02824/ Adjustment error...................................................................................................................6-9
6.1.4.18 E02B04/ Upper cover sensor error..............................................................................................................................................................6-10
6.1.4.19 E02B05/ E02B07/ Right cover sensor error................................................................................................................................................6-10
6.1.4.20 E02B06/ Carriage cover sensor error ..........................................................................................................................................................6-10
6.1.4.21 E02B08/ Paper release lever error...............................................................................................................................................................6-10
6.1.4.22 E02D00/ E02D01/ E02D0A/ E02D0B/ Sensor error in purge unit ............................................................................................................6-11
6.1.4.23 E02D02/ Carriage homeposition error ........................................................................................................................................................6-11
6.1.4.24 E02D03/ Feed motor error ..........................................................................................................................................................................6-11
6.1.4.25 E02D05/ Air flow fan error.........................................................................................................................................................................6-11
6.1.4.26 E02D06/ Ink supply valve switching error .................................................................................................................................................6-12
6.1.4.27 E02D07/ Feed roller home position sensor error ........................................................................................................................................6-12
6.1.4.28 E02D09/ Suction fan lock error ..................................................................................................................................................................6-12
6.1.4.29 E02E01/ E02E05/ E02E06/ Carriage motor error.......................................................................................................................................6-12
6.1.4.30 E02E10/ IEEE1394 error ............................................................................................................................................................................6-13
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