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E02812/ E02a00/ E02a01/ E02a02/ E02a03/ Engine Controller Internal Error; E02813/ E02814/ Head Management Sensor Error; E02816/ E02817/ E02818 /e02819/ Maintenance Cartridge Error; E02820/ E02821/ E02822/ E02823/ E02824/ Adjustment Error - Canon W6400 Series Service Manual

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2. Replace the ink tank unit.
3. Cable connection check
Replace the cable between the ink tank unit and engine controller if the connection is not functioning normally.
4. Replace the engine controller.
5. Replace the system controller.

6.1.4.14 E02812/ E02A00/ E02A01/ E02A02/ E02A03/ Engine controller internal error

<Cause>
This is displayed when an error occurs in the engine controller EEPROM.
This is displayed when an error occurs in the firmware of the engine controller.
This is displayed when an error occurs in the FLASH ROM of the engine controller.
<Probable problem locations>
Engine controller, system controller
<Remedy>
1. Turn the power off and then on again.
2. Replace the engine controller.
3. Replace the system controller.

6.1.4.15 E02813/ E02814/ Head management sensor error

<Cause>
The head management sensor has detected an ink discharge error.
A sensor sensitivity error was detected during position adjustment of the head management sensor.
<Probable problem locations>
Printhead, head management sensor, engine controller and system controller
<Remedy>
1. Replace the printhead.
2. Visual check
Remove any foreign objects adhering to the head management sensor.
3. Replace the head management sensor.
4. Cable connection check
Replace the cable between the head management sensor and engine controller if the connection is not functioning normally.
5. Replace the engine controller.
6. Replace the system controller.

6.1.4.16 E02816/ E02817/ E02818 /E02819/ Maintenance cartridge error

<Cause>
Fault in maintenance cartridge EEPROM.
Maintenance cartridge ID error.
Maintenance cartridge not installed.
Maintenance cartridge full.
<Probable problem locations>
Maintenance cartridge, engine controller and system controller
<Remedy>
1. Replace maintenance cartridge.
2. Replace engine controller.
3. Replace system controller.

6.1.4.17 E02820/ E02821/ E02822/ E02823/ E02824/ Adjustment error

<Cause>
Adjustment cannot be performed because the result of reading adjustment pattern by performing Auto Head Adjustment from the User Menu is abnormal.
Adjustment cannot be performed because the result of reading adjustment pattern by performing Auto LF Adjustment from the User Menu or Service Mode
is abnormal.
Adjustment cannot be performed because the result of reading correction pattern by performing Decentration Compensation from Service Mode is
abnormal.
Adjustment cannot be performed because the result of reading head verification pattern by performing Auto LF Adjustment from the User Menu or Service
Mode is abnormal.
Adjustment cannot be performed because the result of reading adjustment pattern by performing Optical Axis Adjustment from Service Mode is abnormal.
Check whether you are using photo glossy paper when adjusting by selecting SERVICE MODE > ADJUST > PRINT PATTERN > OPTICAL AXIS or
SERVICE MODE > ADJUST > PRINT PATTERN > LF.
<Probable problem locations>
Operating procedure, printhead, registration sensor, head relay PCB, carriage relay PCB, engine controller, system controller
<Remedy>
1. Check that the media selected from the operation panel is the same as the media type of the printed adjustment pattern. If not, set the same media as the
one selected from the operation panel and repeat adjustment.
Chapter 6
0008-6519
0010-0369
0008-6520
0010-0370
6-9

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