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E02e10/ Ieee1394 Error; E02f00/ System Controller Internal Error; Troubleshooting When Service Call Errors Occur; Outline - Canon W6400 Series Service Manual

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6.1.4.30 E02E10/ IEEE1394 error

<Cause>
This is displayed when an error has occurred in the IEEE1394 interface.
<Probable problem locations>
IEEE1394 interface board, system controller
<Remedy>
1. Turn the power off and then on again.
2. IEEE1394 interface board
Remount the IEEE1394 interface board, and then turn on the power again.
Replace the IEEE1394 interface board if it still is not functioning normally.
3. Replace the system controller.

6.1.4.31 E02F00/ System controller internal error

<Cause>
This is displayed when an error has occurred in the firmware of the system controller.
<Probable problem locations>
System controller
<Remedy>
1. Turn the power off and then on again.
2. Replace the system controller.

6.1.5 Troubleshooting When Service Call Errors Occur

6.1.5.1 Outline

When a service call error occurs, the error is not cleared and the error display remains on the operation panel even if printer power goes off and on.
This is to avoid thet the user can cleare service call errors preventing the printer from damage.
Service call errors can be cleared, however, by starting up the printer with the service mode.
Codes in parentheses are not displayed when a service call error occurs.
These codes can be checked in the error history by using SERVICE MODE> DISPLAY> ERROR.

6.1.5.2 Printhead error! (E04000)

<Cause>
This is displayed when a drive voltage error occurs in the printhead.
<Probable problem locations>
Printhead, head relay PCB, carriage relay PCB, engine controller, system controller
<Remedy>
1. Replace the printhead.
2. Replace the head relay PCB.
3. Replace the carriage relay PCB.
4. Replace the engine controller.
5. Replace the system controller.

6.1.5.3 Scale read error! (E04002)

<Cause>
This is displayed when the linear encoder could not read the linear scale.
<Probable problem locations>
Linear scale, linear encoder, carriage unit, carriage relay PCB, engine controller, system controller
<Remedy>
1. Visual check
Replace the linear scale if it is dirty, damaged, deformed, or otherwise does not function normally.
Remove any foreign objects adhering to the linear encoder.
2. Replace the carriage unit.
3. Cable connection check
Replace the cable between the linear encoder and carriage relay PCB if the connection is not functioning normally.
4. Replace the carriage relay PCB.
5. Cable connection check
Replace the cable between the carriage relay PCB and engine controller if the connection is not functioning normally.
6. Replace the engine controller.
7. Replace the system controller

6.1.5.4 Turn Power Off!! (S04010)

<Cause>
System controller RTC not found.
Chapter 6
0008-6532
0008-6534
0008-6535
0008-6537
0008-6538
0008-6539
6-13

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