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Canon W8200 User Manual

Canon large format printer w8200 user's guide.
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   Summary of Contents for Canon W8200

  • Page 2 • Every effort has been made to ensure that the information contained in this guide is correct. If any error or omission is found, contact us directly or an authorized Canon representative. • Canon is not responsible for any damages, direct or indirect, arising from or related to the use of this printer. Trademarks •...
  • Page 3: Setup Guide

    These manuals are provided for your reference to ensure safe, reliable operation of the W8200 printers. The W8200 employs two systems, one for dye ink and one for pigment ink. Both systems are described in this Guide. Read them as required to achieve maximum performance with the W8200 printer.
  • Page 4: Notations About Text

    Instructions and guidelines for operation of the printer provided under this heading describe restrictions and other important information which if ignored could cause minor damage to the printer or other equipment or result in the loss of valuable data. Always remember and follow the guidelines and advice under this heading to avoid mistakes in procedure.
  • Page 5: Abbreviations

    ® • Microsoft Windows • The term “GARO”, used in the name of this printer driver, is an acronym for “Graphic Arts Language with Raster Operations”, a printer language of creating raster images. Legal Notice • It is illegal to reproduce currency, bills, negotiable securities and other documents prohibited by law.
  • Page 6: Regulations For This Product

    Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A. Inc. One Canon Plaza, Lake Success, NY 11042, U.S.A. Tel No. 516-328-5600...
  • Page 7: Canadian Radio Interference Regulations

    The targeted products are office equipment such as computers, monitors, printers, facsimiles, and copiers. Their standards and logos are uniform among participating nations. Program TAR ® Partner, Canon Inc. has TAR ® NERGY Office Equipment Program is a global...
  • Page 8: Safety Warnings And Precautions

    Never apply force to the cord by pulling on it, and never place a heavy object on the power cord. z To avoid a fire or serious electrical shock, connect the printer power cord to an independent power source that is not shared by other equipment or appliances.
  • Page 9 TIn an Emergency ... z To avoid a fire or serious electrical shock, if the printer emits smoke or a strange odor, immediately press the Power button to switch the printer off and unplug the power cord from the power supply. Discontinue using the printer and call for service.
  • Page 10 TMoving the Printer z The W8200 alone weighs 85 kg (187 lb.). To prevent painful back or other injury, at least two people (three recommended with the third person supporting the middle from behind), one on each the left and right side, are required to move the printer.
  • Page 11 TGeneral Caution z There are high voltage points inside the printer. To avoid a fire or electrical shock, never attempt to disassemble the printer or attempt repairs. z To avoid a fire or electrical shock, never use flammable sprays around the printer.
  • Page 12: Table Of Contents

    Printer Part Names ........1-2...
  • Page 13 Printer Function Priorities ........
  • Page 14 Cleaning the Printer ........6-9...
  • Page 15 Deleting Old USB/IEEE1394 Printer Drivers ..... . 8-8 Uninstalling the Printer Driver ....... . . 8-10 Uninstalling GARO Status Monitor .
  • Page 17: Before Using The Printer

    Before Using the Printer This section describes printer parts and procedures you should know before you use the printer.
  • Page 18: Printer Part Names

    Printer Part Names Printer Main Unit TFront View a Upper cover Open to install the printhead or to remove paper jams inside the printer. (Æ P.6-21, P.7-22) b Left cover Open to replace the mist filter. (Æ Filter Instructions provided with filter) c Tray Used to feed cut sheets and to receive printed output from the printer.
  • Page 19: Right Cover

    Operation panel Provides the Power button, Online button, LCD display, and other important buttons used to operate the printer. For details, see Chapter 5, “Using the Operation Panel Buttons” (Æ P.5-4). h Right cover Open to replace ink tanks. This cover is normally locked. In order to replace ink tanks, this cover may be unlocked automatically by selecting “Rep.
  • Page 20: Power Connector

    Provided for installation of either the USB 2.0 or IEEE1394 expansion board. To install, remove the two screws. (Æ Setup Guide) e Power connector Provides a connection point for the printer power cord. Media Take-up Unit connector Provides a connection point for the power cord of the Media Take-up Unit.
  • Page 21 Equipped with the nozzles that supply the inks for printing. This important part is not installed before shipping, so you must install it before you can use the printer. (Æ Setup Guide) d Printhead lock lever This lever locks and holds the printhead lock cover in place. Open to install the printhead.
  • Page 22: Roll Stopper

    Pull on this lever to unlock the roll media tray so you can draw it out of the printer. d Roll holder Used when loading roll media in the printer. e Paper guide An important part in the media feed path. When loading roll media, pass the sheet between the paper guide.
  • Page 23 Y Ink Tank These tanks hold the ink. The ink tanks are not installed before shipping, so you must install all the ink tanks before you can use the printer. g Bk Ink Tank Cover h PC Ink Tank Cover...
  • Page 24: Media Take-up Unit (option)

    Switches media take-up on and off when the take-up mode switch is set for manual. Sensor unit Senses the presence of the print media. When the take-up mode switch is set for automatic and a sheet of media blocks this sensor, the take-up operation starts. Before Using the Printer...
  • Page 25: Switching The Printer On And Off

    Follow the procedure below to switch the printer on and off. The examples below demonstrate normal operation of the printer after it is set up and ready for normal operation. If the printer has not been set up completely, follow the procedures in the Setup Guide to complete the setup procedures before you execute the procedures below.
  • Page 26: Switching The Printer Off

    Important z To prevent damaging the printer or losing valuable data, never switch it off or disconnect the power cord while the printer is operating. z If the roll media is not to be used for a week or so, open the roll media tray and take up the roll media.
  • Page 27: Setting The Printer Online And Offline

    Note z If the printer does not receive print data for more than 20 minutes, or if the operation panel is not pressed, the printer automatically enters the sleep mode to conserve power.
  • Page 28: Setting The Printer Offline

    Cut Sheet Cancel Enter Online When the Online lamp goes off, the printer is offline. Note z Pressing the Online button repeatedly cycles the printer through three modes in this order: Online→ Offline→ MAIN MENU. 1-12 Before Using the Printer...
  • Page 29: Print Media You Can Use

    Print Media You Can Use This chapter describes the types of print media that can be used and how to load each type.
  • Page 30: Print Media That Can Be Used

    In such a case, wait for the ink to dry completely before handling the media. Note z For more details about Canon print media, please refer to the instructions provided with each media package. Types of Print Media The types of paper and other print media are described below.
  • Page 31 TCoated Paper Specially coated for use, coated paper reproduces brilliant colors without blurring. THeavy Coated Paper Specially coated for use, heavy coated paper is thicker than coated paper, making it suitable for printing POP artwork and other graphic designs. TGlossy Paper Paper with a glossy finish and high degree of white color.
  • Page 32 When printing on backlight film or synthetic paper in Standard mode, fine horizontal lines may appear in the image. When using either of these print media, in the printer driver be sure to set the Print Quality setting for High, or Highest. Print Media You Can Use...
  • Page 33: Paper Sizes

    Paper Sizes The below table lists the paper sizes and feed methods that can be used with this printer. TRoll Media This table lists roll media with maximum diameters of 130 mm (5.1 in.), media core inside diameter of 2 inches, and 3 inches that can be used in this printer.
  • Page 34 ANSI C ANSI B ANSI B Super ANSI Letter ANSI Legal ARCH E ARCH E1 ARCH E2 ARCH E3 ARCH D ARCH C ARCH B ARCH A DIN C0 DIN C1 DIN C2 DIN C3 DIN C4 Poster 20” x 30” Poster 30”...
  • Page 35: Printing Area

    (0.9 in.) Note z If you intend to use the Expand Print Area feature in the printer driver, the top and bottom margins should be set for the minimum settings in order to maximize the print area. For more details, refer to the printer driver Help.
  • Page 36: Loading Roll Media

    To prevent jams, never open the roll media tray during printing. z If you switch the printer off with the roll media set, do not pull out the roll media tray. If you must open the roll media tray, open the upper cover, raise the media release lever, then open the roll media tray.
  • Page 37: Loading The Roll Media

    (Æ P.6-11) z For more details about the type of roll media that can be loaded in the printer, refer to “Print Media That Can Be Used”. (Æ P.2-2) Open the tray.
  • Page 38 Pull the tray open lever then pull out the roll media tray. “Load Roll Media” is displayed. If there is media remaining on the roll, rotate the roll holder in the direction of the arrow in the illustration to take up the media. Remove the roll holder, remove the holder stopper, then remove the media.
  • Page 39 Important z Store unused roll media in its original package. Store the package in a cool, dry location that is not exposed to direct sunlight. Position the roll media to load as shown in the illustration, then insert the roll holder. Caution z Before setting the roll media, place it horizontally on a flat surface.
  • Page 40 Position the roll media as shown in the illustration, align the left and right ends of the roll holder with the grooves at either end of the roll media tray, then set the roll media in the tray. If the roll media has unrolled, turn the roll as you set it. Important z When holding the roll holder, grip it by the ring.
  • Page 41 Pull up the leading edge of the roll media, and then from above pass the sheet past the paper guide as shown in the illustration. Hold the roll media near the left and right side of the leading edge, then insert it.
  • Page 42 While pressing down on the center of the roll media, turn the roll holder in the direction shown in the illustration below to remove all slack from the media. While pressing down on the roll holder, pull the roll release lever forward to lock the paper guide.
  • Page 43 Turn the left and right ends of the roll holder in the direction indicated by the arrows to roll the leading edge of the media as far as the paper guide. Turn the roll until approximately 1~2 mm of the leading edge of the roll media is visible below the paper guide.
  • Page 44 — Roll media starts to feed as soon as the type of media is selected. After a few seconds, “Online” is displayed and the printer is ready to print. Important z You must make the appropriate selection for the “Roll Media Type” setting. If the “Roll Media Type”...
  • Page 45 While roll media is loaded in the printer, avoid opening and closing the roll media tray. Opening and closing the tray causes the printer to cut the leading edge of the roll media and consume paper. z You should remove each sheet output to the output stacker, one at a time.
  • Page 46: Selecting The Roll Media Type

    Media Type setting on the operation panel. If the Roll Media Type setting does not match the roll media loaded in the printer, the print job cannot execute correctly from the computer. As soon as the roll media is set in the roll media tray, “Roll Media Type”...
  • Page 47: Loading Cut Sheets

    Cut Sheet. If you select Cut Sheet by pressing Paper Source, the roll media source automatically moves to the print standby position so the cut sheet can be set for printing. After the cut sheet is printed, the printer automatically returns to the Roll Media selection for printing.
  • Page 48 Press Paper Source. The Cut Sheet lamp lights. Pressing Paper Source alternates the selection between Roll Media and Cut Sheet. When the roll media is loaded in the printer, the roll media automatically retracts to the standby position and the printer enters the cut sheet mode. Important z If the roll media is not to be used for a week or so, open the roll media tray and take up the roll media until it is cleared from the paper guide.
  • Page 49: Loading Cut Sheets

    (Æ P.6-11) z For more details about the type of cut sheets that can be loaded in the printer, refer to “Print Media That Can Be Used”. (Æ P.2-2) Open the upper cover.
  • Page 50 (a) and the inner guide (b). When the cut sheet is inserted, the printer grabs it and holds it on the platen. Important z Set the cut sheet so it is straight and aligned with the right side of the platen. If the cut sheet is skewed, this will cause an error.
  • Page 51 Lower the paper release lever. Close the upper cover. “Cut Sheet Type” is displayed. 2-23 Loading Cut Sheets...
  • Page 52 H e a v y C o a t e d The cut sheet starts to feed. If the printer detects no skew and there is no problem, then the printer enters the print standby mode. The table below lists the possible settings for the cut sheet type.
  • Page 53 Note z Before shipping a dye ink printer, the Media Type is set for “Plain Paper”. z Before shipping a pigment ink printer, the Media Type is set for “Heavy Coated”. z It is recommended that the special settings (1 to 5) be used when smudges and blots appear on the print density is too light while printing on one of the media types listed above.
  • Page 54: Select The Cut Sheet Type

    Select the Cut Sheet Type Whenever a cut sheet is set, the Cut Sheet Type setting must be set. This setting must be done correctly in order to execute the print job. Press the Online button twice to display “MAIN MENU”. Press M A I N M E N U C u t S h e e t T y p e...
  • Page 55: High Quality Printing On Film

    High Quality Printing on Film By adjusting the height of the printhead before printing on glossy film or other film base media, you can achieve superior quality image printing. When you want to increase the precision of printing, or if you need eliminate coarse texture in the print, follow the procedure below.
  • Page 56 Open the upper cover. Important z To avoid soiling your hands or damaging the printer, never touch any part inside the printer unless instructed to do so. z If the printhead height adjustment lever is dirty, before continuing with this procedure, wring out a damp cloth and use it to clean the printhead height adjustment lever.
  • Page 57 For printing on thick paper, or on paper that wrinkles easily, set the lever to the up position (c). Close the upper cover. The carriage returns to the home position, the Online lamp lights, and the printer is ready to print. 2-29 High Quality Printing on Film...
  • Page 58: Aligning The Printhead

    Aligning the Printhead After adjusting the height of the printhead, use the operation panel to execute “Print Pattern A”, then adjust the printhead alignment. (Æ “Aligning the Printhead” P.7-35) Re-adjusting Printhead Height After the print job is finished, especially before starting the next print with another type of media, you must do the procedure to reset the printhead height adjustment lever to the center(standard) position.
  • Page 59: Using The Media Take-up Unit

    When the optional Media Take-up Unit is installed, the media take-up unit can be used to take up printed roll media as it is output from the printer. This is convenient for very long, continuous print jobs on roll media. Here is a summary of the general procedure for using the Media Take-up Unit.
  • Page 60: Settings For Using The Media Take-up Unit

    Settings for Using the Media Take-up Unit Press the Online button twice to display “MAIN MENU”. Press M A I N M E N U T a k e - u p R e e l Press T a k e - u p R e e l E n a b l e The selection is prefixed with an equals sign (=), and the Media Take-up Unit is ready to use.
  • Page 61: Loading Roll Media

    Loading Roll Media On the Media Take-up Unit, set the take-up mode switch to “Manual”. If the output stacker is installed, remove it from the stand. Store the output stacker where it will not interfere with the sensors. While pressing down on the slide holder release lever (a), move the slide holder to the left.
  • Page 62 Insert the media core onto the center hubs of the take-up holders. With your left hand, push the slide holder toward the left end of the media core, and continue to push firmly until you hear the hub of the slide holder catch and lock into the core media.
  • Page 63 Press the Online button twice to display “MAIN MENU”. Paper Source Roll Media Cut Sheet Cancel Press to select “Auto Feed” then press M A I N M E N U A u t o F e e d Press to select “Yes”...
  • Page 64 Taking care not to loosen the roll media, tape the left and right edges of the sheet to the media core. Press 2-36 Print Media You Can Use to feed some slack into the roll media.
  • Page 65 On the Media Take-up Unit, press and hold down the take-up switch until the slack disappears. Important z Allow the media core to turn for more than two rotations. If the media is not taken up by at least two rotations, repeat Steps 11 and 12. Press to feed some slack into the roll media.
  • Page 66 Install the correct weight roll (a, b, c, d) and weight joint (e) for the width of the roll media. The combination of the weight rolls is as follows. A color label is attached to each weight roll. Corresponding Roll Media Size (24”/610 mm) (36”/914 mm) (42”/1067 mm)
  • Page 67: Removing Printed Media From The Media Take-up Unit

    Press the Online button to display “Online”. On the Media Take-up Unit, set the take-up mode switch to Auto. The completes the installation of the Media Take-up Unit. You can now execute print jobs from the computer. Removing Printed Media from the Media Take-up Unit When the print job is finished, follow the procedures below to remove the printed media from the Media Take-up Unit.
  • Page 68 Press If you want to save the roll media that you are about to remove, feed the roll media about one full turn of the roll. On the Media Take-up Unit, set the take-up mode switch to “Manual”. Remove the weight roll from inside the roll media. 2-40 Print Media You Can Use to feed the roll media by a small amount.
  • Page 69 Press the Online button twice to display “MAIN MENU”. Press to display “Force Cutting” then press M A I N M E N U F o r c e C u t t i n g While holding the trailing edge of the printed media, press display “Yes”, then press Enter.
  • Page 70 While holding the trailing edge of the printed sheet, on the Media Take-up Unit press down the take-up switch to take up the media onto the roll. Tape the edge of the roll if required. Important z Be careful not to damage the print surface of the media. While supporting the printed media with your hand, press the slide holder release lever to the left, then remove the printed roll media.
  • Page 71: Disabling The Media Take-up Unit

    If the output stacker was in use, re-attach it to the stand. Disabling the Media Take-up Unit Press the Online button twice to display “MAIN MENU”. Press to display “Take-up Reel” then press M A I N M E N U T a k e - u p R e e l Press to display “Disable”...
  • Page 72 2-44 Print Media You Can Use...
  • Page 73: Printing From Windows

    Printing from Windows This chapter describes the basic procedures for printing from Windows.
  • Page 74: Printing

    Note z For more details about the printer driver, refer to the printer driver online Help. (ÆP.3-5) Print Procedure In the software application, select Print from the File menu.
  • Page 75 Make sure the name of the printer is displayed in the Name box, perform the settings for the “Page range” and “Copies” group, then click the OK button. The print job starts. Important z You should remove each sheet output to the output stacker, one at a time.
  • Page 76: Canceling A Print Job

    Follow this procedure to cancel a print job. In the Printers folder, double-click the icon for the printer. Click the name of the job that you want to cancel, click Printer in the menu bar and select Cancel All Documents.
  • Page 77: Viewing Online Help

    Viewing Online Help Online Help is available to explain the functions and items of the printer driver. Opening Online Help In the Printer Properties window, click the Help button. The Help window opens. Note z For more details about how to use the Help window, please refer to your operating system manual.
  • Page 78 Printing from Windows...
  • Page 79: Printing From A Macintosh

    Printing from a Macintosh This chapter describes the basic procedures for printing from a Macintosh.
  • Page 80: Printing

    Note z Occasionally you may not be able to share use of the printer when it is connected via USB. If this case, connect to the USB or IEEE1394 board directly. If the printer is not shared, print from a Windows computer.
  • Page 81 Click the GARO Printer Driver icon in the list on the left, then in the right list under Destination select the name of the selected printer. If the printer is connected to a network, make sure that the Active button for AppleTalk is clicked on.
  • Page 82 With Mac OS X use Print Center to select the printer. However, if the printer is switched off, or if the cable is disconnected, the name of the printer will not appear in the list. Be sure to check the status of the printer before starting a print job.
  • Page 83 If the name of the printer is not in the Printer List, click the Add Printer icon. If the name of the printer is in the list, go to Step 5. In the new connection menu connect the connection destination for the printer, select the name of the printer from the list, then click the Add button.
  • Page 84: Print Procedure

    In the software application, select Print from the File menu. The Print window opens. Check the Printer box and make sure that the name of the printer is displayed. On the Main panel select the settings for the Page, number of Copies, Media Type, Media Source, Print Quality, and other settings.
  • Page 85: Canceling A Print Job

    Follow the procedures below to cancel a print job. TMac OS 8.6/9.x In the GARO Printer Extra folder installed on the hard disk, click the GARO Printmonitor icon. Select the print job to cancel, then click the Printing Paused button.
  • Page 86 The printer re-enters print mode and is ready for operation. Important z If the print job data has already been sent to the printer, the print job cannot be canceled. After canceling a print job, you should always select Resume Printing.
  • Page 87 If you switch off the printer, all the print jobs received by the printer and currently in progress are erased completely. You will need to restart any job you need to print.
  • Page 88 Open the Utilities folder and open Print Center. Select the name of the printer from the Printer List, then select Show Jobs from the Printers menu. The queue list for the printer is displayed. Select the print job to cancel, then select Delete Job from the Jobs menu.
  • Page 89 Important z After the print data has been sent to the printer, the print job cannot be canceled. When you want to cancel a print job that remains in the printer, do the GARO Printmonitor job cancel procedure. To open the GARO Printmonitor, in the Print Center of the Printer menu select Printer Settings.
  • Page 90: Canceling A Foreground Print Job

    If you switch off the printer, all the print jobs received by the printer and currently in progress are erased completely. You will need to restart any job you need to print.
  • Page 91: Viewing Help

    Viewing Help The Help file is available on the User software CD-ROM in a PDF file to describe the functions and items of the printer driver. Opening Help Mount the User Software CD-ROM into the CD-ROM drive, then open the PDF icon.
  • Page 92 4-14 Printing from a Macintosh...
  • Page 93: Using The Operation Panel

    Using the Operation Panel This chapter describes how to use the printer operation panel buttons and functions.
  • Page 94: What's On The Operation Panel

    What’s On the Operation Panel? On the printer operation panel there is a display (a), nine buttons (b), and five lamps (c). The operation panel is used to indicate the current status of the printer, display messages and settings, and perform menu settings.
  • Page 95 R e p l a c e Y T a n k When a device requires attention, the message lamp flashes and the printer stops. In such a case, you must correct the problem. When a message is displayed to alert you that a device requires attention, you can continue with the print job.
  • Page 96: Using The Operation Panel Buttons

    Using the Operation Panel Buttons The buttons on the operation panel are used for the functions described below. a Paper Source button Offline: b Cancel button Offline: Pause: Offline: Menu display: Offline: Menu display: Offline: Using the Operation Panel Paper Source Data Roll Media Cut Sheet...
  • Page 97: Power Button

    Printer off: Press to switch the printer on. Printer on: Press and hold for 1 second or more to switch the printer off. Online button Press this button to switch printer offline and online, and to open the menu display.
  • Page 98: Reading Operation Panel Lamps

    On: Cut sheet is selected as the paper source. c Data lamp On: The printer is receiving or processing a print job. Flashing: A paused job is in the printer, or the printer has received a print Off: There are no jobs in the printer. d Message lamp On: A warning is displayed on the operation panel.
  • Page 99: Function Menus

    Function Menus This printer is provided with many built-in functions that can be set with the operation panel. The menus allow you to make system and option settings, clean the printhead, print test prints, and display information about the printer settings.
  • Page 100: How To Perform Menu Settings

    The procedure below shows you how to set the sleep timer as an example of how to make settings on the operation panel. Press the Power button (h) to switch the printer on. After a few seconds “Online” is displayed in the operation panel and the Online lamp lights.
  • Page 101 The selected value is prefixed with an equals sign (=). Press the Online button (i) . “Online” is displayed. Paper Source Roll Media Cut Sheet Cancel The Online lamp lights and the printer is ready to print. Data Message Power Enter Online...
  • Page 102: Menu Settings Summary Tables

    Sets the operation for the Media Take-up Unit. When “Enable” is selected, the cutter is automatically switched off. Selects the type setting for cut sheet media. Selects the type setting for roll media. Sets the printer in the replace ink tank mode.
  • Page 103 Switches the buzzer function off and on. When the buzzer is on, it buzzes when an error occurs. Sets the time interval for the printer to remain idle before it enters the sleep mode. If set off, the printer never enters the sleep mode.
  • Page 104 P: Synthetic Paper (Non-Adhesive) Q: Synthetic Paper (Adhesive) S: Back Light Film T: Flame-Resistant Cloth V~Z: Special 1 Sets the printer to the mode that enables you to carry out the No*, Yes procedures required before shipping the printer to another location.
  • Page 105 This setting can be adjusted for each type of media. Sets the printer to check a print nozzle blockage. If a blockage occurs, automatically an auxiliary function substitutes for the blocked nozzle and “Nozzle Check”...
  • Page 106 *3. Displayed only when “Cut Sheet” is selected as the Media Source. *4. Displayed only when “Roll Media” is selected as the Media Source. 5-14 Using the Operation Panel Available Settings Prints a complete list of all printer — settings. — Prints the nozzle check pattern.
  • Page 107: Chapter 6 Maintenance

    Maintenance This chapter describes how to replace consumables and maintain the printer.
  • Page 108: Replacing Ink Tanks

    Replacing Ink Tanks A message in the printer driver screen or in the printer operation panel display warns you when the ink tank level in a tank so low that it is time to replace the ink tank. Of the six ink tanks, Yellow (Y), Magenta (M), Photo Magenta (PM), Cyan (C), Photo Cyan (PC), and Black (Bk), only the one that runs dry need be replaced.
  • Page 109: Handling Ink Tank Precautions

    Do not break the seal of the protective packing on an ink tank until you are ready to install it in the printer. After breaking the seal, install the ink tank immediately. Not installing and ink tank immediately after breaking its seal could cause poor printing.
  • Page 110: Replacing An Ink Tank

    An ink tank should be used up within six months after its seal is broken. Not using the ink tank within this time period could cause poor printing. z Never leave an ink tank removed from the printer for longer than one month. This could lead to ink clogging in the tank and poor printing.
  • Page 111 Press the ink tank lever of the color to replace, then open the ink tank cover. Hold the empty ink tank by the grips on its side, then remove it. Place the removed ink tank in a vinyl or plastic bag and seal it. Important z If there is ink remaining in the removed ink tank, be sure to cover the ink port (a) to prevent the ink from spilling and staining.
  • Page 112 Always make sure that the ink tank is set in the correct direction and that the color of the tank matches the slot. If the wrong color is inserted in a slot, the ink will mix incorrectly in the tubes and printhead, causing the printer to print the wrong colors. Maintenance...
  • Page 113 After all the ink tanks have been installed, close the right cover. Press in on the right cover until you hear it click and lock. The Online lamp lights and the printer is ready to print. Note z If any of the ink tanks are not installed, you will see the message “No X Ink Tank”...
  • Page 114: Caution About Using Refilled Ink Tanks For This Printer

    Printing with the ink level detection function switched off could damage the printer, especially the printhead, or could cause the printer to operate abnormally in other ways. Canon is not responsible for damages or injuries caused by such actions. Caution z Once the ink level detection feature is switched off, the ink level detection information cannot be recovered.
  • Page 115: Cleaning The Printer

    Caution z To avoid personal injury from high voltage points, hot components, or moving parts inside the printer, always switch the printer off before cleaning it and disconnect its power cord from the power supply. z Never use thinner, alcohol, benzene or any other flammable liquid to clean the printer.
  • Page 116 Dampen a clean cloth, wring it out completely, then use it to clean the printer exterior surfaces, tray, ventilation vent (a), and power cord plug. After cleaning, make sure that everything is free of dirt and paper dust, then use a clean, dry cloth to wipe dry the cleaned surfaces.
  • Page 117: Cleaning Inside The Upper Cover

    Disconnect the power cord from the power source. Open the upper cover. Important z To avoid soiling your hands or damaging the printer, never touch any part inside the printer unless instructed to do so. Paper Source Data...
  • Page 118 When you clean the guide rail (e), wipe clean only the upper part of the front surface and avoid touching the belt below. Touching the belt could damage the printer. Close the upper cover. 6-12...
  • Page 119 Plug the power cord into the power source. 6-13 Cleaning the Printer...
  • Page 120: Cleaning The Paper Restraint

    Cleaning the Paper Restraint To achieve the best performance with this printer, use plain paper to clean the reverse side of the paper restraint when the print side or reverse side of the media is dirty, or at least once a month.
  • Page 121 Fold a sheet of plain paper (a) 2 or 3 times, then insert it from the back of the printer below the lower surface of the paper restraint (b), then use the paper to clean. Be sure to clean the entire surface of the paper restraint.
  • Page 122: Cleaning The Carriage Rail

    Cleaning the Carriage Rail To achieve the best performance with this printer, clean the carriage rail at least once a year or when the printhead is replaced. Use the rail cleaner provided with the printer to clean the carriage rail.
  • Page 123 With the white sponge surface on the rail, place the rail cleaner on the right side of the carriage rail, then move the rail cleaner all the way to the left end of the carriage rail. 6-17 Cleaning the Printer...
  • Page 124 When you are finished using the rail cleaner, wash out the white sponge, re-install in the rail cleaner, then store the rail cleaner in its protective case. If the printer is installed on the stand, place the rail cleaner in the storage compartment in the leg cover of the stand.
  • Page 125: Replacing The Printhead

    Note z Contact a Canon service center for details about how to obtain a replacement printhead. z When the ink supply runs low in a ink tank, procure a new ink tank for replacement as soon as possible.
  • Page 126: How To Replace The Printhead

    When you replace the printhead, you must also replace the filter. If the filter is not replaced, this could interfere with the performance of the printer. Press the Power button to switch the printer on.
  • Page 127 Open the upper cover. Important z To avoid soiling your hands or damaging the printer, never touch any part inside the printer unless instructed to do so. z Check the carriage cover, printhead lock cover, and the printhead lock lever. If one or more of these items is dirty, clean them with a damp cloth before you replace the printhead.
  • Page 128 Raise the carriage cover and open it completely. Pull the printhead lock lever completely forward to open it. Raise the printhead lock cover completely to open it. 6-22 Maintenance...
  • Page 129 To avoid minor burns, do not touch these metal parts when you remove the printhead. Important z To avoid damaging the printer, never touch the electrical contacts on the carriage. z Discard a used printhead in compliance with local regulations regarding the disposal of such items.
  • Page 130 With the nozzles pointing down and the electrical contacts facing the printer, insert the new printhead into the carriage. Handle the printhead carefully so its nozzles do not touch the carriage, then press down to ensure that it is installed completely.
  • Page 131 Lower the printhead lock cover toward you to lock the printhead in place. Raise the printhead lock lever and push it in until you hear it catch. Pull the carriage cover down and forward until you hear it catch. 6-25 Replacing the Printhead...
  • Page 132 Close the upper cover. After the upper cover is closed, “Please Wait..” is displayed and processing begins. Processing requires about 3.5 minutes for the dye ink printer and about 17 minutes for the pigment ink printer. When the processing is finished, Print Pattern A prints automatically.
  • Page 133: Chapter 7 Troubleshooting

    Troubleshooting This chapter describes how to solve problems with the printer.
  • Page 134: Having A Problem

    Having a Problem? If the printer is not operating as you think it should or if you experience any other problems, read in order through the list below, select the heading that best describes your problem, then go to the referenced page.
  • Page 135: Printer Not Operating Correctly

    Printer Not Operating Correctly Check the following items when the printer does not operate and will not print. Cannot Print Printer Not Switched On Problem 1: Power button not switched on. Solution: Press the Power button again to confirm that the Online lamp, Message lamp, and operation panel light.
  • Page 136 Problem 2: User Software CD-ROM is damaged. Solution: Call for service and request a new installer CD-ROM. You can also download the driver from the Canon Home Page (http://www.canon.com/). Problem 3: Windows operating system is unstable. Solution: If Windows displays a system error message such as “General Protection Fault”...
  • Page 137 Problem 3: The printer is connected to the LAN, but the LAN communication method is not detected automatically. Solution: On the back of the printer, set the DIP switches to the correct settings for the LAN in use. (Æ Setup Guide) Problem 4: The destination via the Macintosh network is not set.
  • Page 138: Printing Does Not Start

    Problem 1: Printer is not selected as the destination for the print job. Solution: If you are using Windows or Mac OS X, make sure that the correct name of the printer is selected in the name box of the Print dialog box, then try again. Solution: If you are using Mac OS 8/9, make sure that the correct name of the printer is selected with the Chooser.
  • Page 139: Printing Halts During Print Job

    Replenish the print media in the designated feed source. Problem 5: The “Media Size” and “Media Type” selections are not selected. Solution: Use the printer operation panel to select the correct setting for the media type. (Æ P.2-8, P.2-19) Solution: If the Media Type selection is incorrect, cancel the print job, open the printer driver and select the correct setting for the print media loaded.
  • Page 140 When the roll media was loaded, the ejection of a plain cut sheet was a normal part of the procedure in order to align the roll media correctly. When the preparation is finished, the printer is ready to print. Problem 3: Printhead nozzles are clogged.
  • Page 141: Print Job Results Abnormal

    (Æ P.7-33) Problem 5: The ink port needle is stuck and the ink has clogged. Solution: If the printer has not been used for more than 24 hours, execute Print Head Cleaning B. (Æ P.7-33) Ink Smeared Problem 1: Printing with high density ink on plain paper.
  • Page 142 Close other applications that are open and cancel other jobs that are executing. Fine horizontal lines appear in images printed on backlight film or synthetic paper. Problem 1: Standard is selected for Print Quality. Solution: In the printer driver, select High or Highest for Print Quality. 7-10 Troubleshooting...
  • Page 143: Print Results Do Not Match Print Job Content

    Problem 1: Monochrome printing is selected in the printer driver for the print job. Solution: On the Main tab of the printer driver, select Color for the Color Mode and try again. (Æ Printer Driver Help) Problem 2: Ink supply has run low in one or more ink tanks.
  • Page 144: Other Problems

    Printing a photograph or other large image consumes a large amount of ink. This is not abnormal. Printer suddenly becomes very quiet. Problem 1: The fan has shut down because the printer is checking the printhead nozzles. Solution: This is not a malfunction or breakdown. Wait for the nozzle check operation to finish.
  • Page 145: Message Is Displayed

    Install a new ink tank. (Æ P.6-2) Check x Tank (“x” = Letter code for the ink tank) Problem 1: The ink tank indicated by the message cannot be used with this printer, or an empty tank was installed. Solution: Make sure that the indicated ink tank is installed correctly.
  • Page 146 Load the cut sheets in the tray and press the Online button, or cancel the print job. (Æ P.2-19) Eject Cut Sheet Problem 1: The printer received print data for the roll media while a cut sheet was loaded. Solution: Remove the cut sheet and load the roll media.
  • Page 147 Power button. (Æ Setup Guide) Problem 2: The printer has malfunctioned. Solution: Switch the printer off, then press and hold down the Power button for over 3 seconds to switch the printer on again. Solution: If the message occurs again after switching the printer off and on, note the message in the first line of the operation panel display, then call for service.
  • Page 148 Memory Overflow Problem 1: Print job cannot be processed due to the large amount of data. Solution: Check and lower the resolution and quality settings in the printer driver. Solution: Use the banner printing feature to divide the job. No Media Problem 1: The media in the selected source has run out.
  • Page 149: Incorrect Media

    Solution: Remove the jammed media then press the Online button. (Æ P.7-19) Incorrect Media Problem 1: The media type specified by the printer driver does not match the value for the media in the paper feed source. Solution: Confirm the type of media loaded in the printer, then select the media type with the operation panel.
  • Page 150 Load another roll in the roll media tray, then press the Online button. (Æ P.2-8) Load Roll Media Problem 1: The printer is waiting for roll media be loaded in the roll media tray. Solution: Load the specified print media in the roll media tray and press the Online button.
  • Page 151: Removing Paper Jams

    Removing Paper Jams When a paper jam occurs, the “Media Jam” or “Turn Power Off !!” message is displayed on the operation panel and the print job stops. Follow the procedure below to check each location for paper jams and remove the jammed sheets.
  • Page 152 If you cannot take up the roll media, open the roll media guide on the back of the printer, then pull out the roll media and cut the buckled portion. Note z Check inside the roll media guide for any paper scraps or media tape and remove...
  • Page 153 Turn the roll until approximately 1~2 mm of the leading edge of the roll media is visible below the paper guide. After closing the roll media tray, close the tray. Firmly push the roll media tray completely into the printer. “Roll Media Type” is displayed on the operation panel. 1~2mm...
  • Page 154 Open the upper cover. Important z To avoid soiling your hands or damaging the printer, never touch any part inside the printer unless instructed to do so. 7-22 Troubleshooting...
  • Page 155 Move the carriage manually when it is out of its normally parked position. Move it to the right or left edge of the carriage rail before attempting to remove the media. If the cutter is out of its normally parked position, manually move it to the left.
  • Page 156 Hold the jammed sheet by the left and right edges and pull it toward you, then cut it where the printing ends or where it is wrinkled. Open the tray, pull the tray open lever, then pull out the roll media tray.
  • Page 157 Lower the roll release lever toward the inside of the machine, release the paper guide, then pull out the left and right corners of the leading edge of the media as far as the roll so the media is parallel with the sides and even with the roll.
  • Page 158 Rotate the roll holder in the direction of the arrow , then cut the media along the edge of the paper guide. 1~2mm After closing the roll media tray, close the tray. Firmly push the roll media tray completely into the printer. 7-26 Troubleshooting...
  • Page 159 Lower the paper release lever, then close the upper cover. Press the Power button to switch the printer on. Roll media preparation begins. When preparation is finished, the printer is ready to print. Note z If want you a sharper leading edge, press the Online button on the operation panel to display “Offline”, then press...
  • Page 160: Removing A Cut Sheet Jam

    Follow the procedure below to remove a cut sheet jam that occurs during printing. Open the upper cover. Important z To avoid soiling your hands or damaging the printer, never touch any part inside the printer unless instructed to do so. Raise the paper release lever. 7-28...
  • Page 161 If the jammed sheet is visible, grip the sheet by the left and right sides and pull it toward you out of the printer. If the jammed sheet is not visible, on the back of the printer open the roll media guide then pull out the jammed sheet.
  • Page 162 Load a new sheet of paper, then lower the paper release lever. Close the upper cover. Cut sheet preparation begins. When preparation is finished, the printer is ready to print. 7-30 Troubleshooting...
  • Page 163: Checking The Print Status

    If you are using a cut sheet, make sure at least one sheet of unused A3 paper (not the blank side of used paper) or larger is set. If the printer is off, press the Power button to switch it on. After a few seconds “Online” is displayed in the operation panel and the Online lamp lights.
  • Page 164 The nozzle check pattern prints. After the nozzle check pattern has printed “Online” is displayed in the operation panel and the printer is ready to print. If there are no breaks in the vertical and horizontal lines for each color, the nozzle check pattern is normal.
  • Page 165: Cleaning The Printhead

    Perform when the printing is blank or when Head Cleaning A does not correct the problem. Head Cleaning B requires about 2 minutes for the dye ink printer and about 3 minutes for the pigment ink printer. Printhead Cleaning Procedure Follow the procedure below to clean the printhead.
  • Page 166 H e a d C l e a n i n g A Head cleaning begins. When head cleaning is finished, “Online” is displayed and the printer is ready to print. Print the nozzle check pattern to determine if normal operation has been restored.
  • Page 167: Aligning The Printhead

    If you are using a cut sheet, make sure at least one sheet of unused A3 paper (not the blank side of used paper) or larger is set. If the printer is off, press the Power button to switch the printer on. After a few seconds “Online” is displayed in the operation panel and the Online lamp lights.
  • Page 168 Sample: Conspicuous Vertical Line Repeat Step 6 for Pattern A2 to A5, and B1 to C5 adjustments. 7-36 Troubleshooting to select “Adjust Printer” then press to select “Print Pattern A” then press Enter. to display that number then press Sample: Inconspicuous Vertical Line...
  • Page 169 “D2”. Sample: Positioned Incorrectly Repeat Step 8 for Pattern D3 to D5, and E2 to E5 adjustments. When you are finished making settings, the printer returns online. to select that number then press Enter. Sample: Positioned Correctly Aligning the Printhead...
  • Page 170: Adjusting Amount Of Media Feed

    Before adjusting the amount of media feed, you must use the operation panel to select the correct setting for the roll media type loaded in the printer. If the “Roll Media Type” selection is incorrect for the roll media set in the printer, this could cause poor print quality or possibly damage the printer.
  • Page 171 S y s t e m S e t u p Press to select “Adjust Printer” then press S y s t e m S e t u p A d j u s t P r i n t e r Press to select “Print Pattern B”...
  • Page 172: Reducing The Amount Of Cut Waste

    To avoid paper jams, do not use this function with cut sheets. This function cannot be used with cut sheets. If the printer is off, press the Power button to switch the printer on. After a few seconds “Online” is displayed in the operation panel and the Online lamp lights.
  • Page 173 Press to display “System Setup” then press M A I N M E N U S y s t e m S e t u p Press to display “CutDustReduct.” then press S y s t e m S e t u p C u t D u s t R e d u c t .
  • Page 174: Replacing The Cutter Blade

    Follow the procedure below to replace a dull blade that no longer cuts cleanly. If the printer is off, press the Power button to switch the printer on. After a few seconds “Online” is displayed in the operation panel and the Online lamp lights.
  • Page 175 Open the upper cover. Important z To avoid soiling your hands or damaging the printer, never touch any part inside the printer unless instructed to do so. z If the cutting area is dirty, use a damp cloth to clean the cutter unit before starting the procedure to replace the cutter blade.
  • Page 176 Turn the cutter blade to the right (clockwise), and make sure that you feel it click into the locked position (when it clicks it is locked). If the blade is installed incorrectly and not securely locked when in use, the blade could damage the printer or the printout.
  • Page 177: Other Important Information

    Other Important Information This chapter describes options, specifications, and provides other information.
  • Page 178: Options

    Options The following options are provided for this printer. Media Take-up Unit The Media Take-up Unit, automatically takes up long sheets of media onto a roll as they are printed. This device is convenient when printing with roll media on very long sheets.
  • Page 179: Ieee1394 Expansion Board

    These sets contain a roll holder and holder stopper, just like the roll holder and holder stopper on the printer. These optional sets are designed for use with media of different types and widths. Having more than one type is convenient for handling differ sizes and types of media.
  • Page 180: Consumables

    Consumables This sections describes the consumables that are provided for use with this printer. You should stock the following items beforehand. For details about how to obtain consumables, call for service or contact the dealer where you bought the printer.
  • Page 181: Ink Tanks

    Note z For details about how to replace ink tanks, see Chapter 6, “Replacing Ink Tanks”, (Æ P.6-2). Printhead The product number of the printhead that can be used on the printer are: z Dye Ink Printhead Printhead BC-1400 Note z For details about how to replace the printhead, see Chapter 6, “Replacing the...
  • Page 182: Cutter Blade

    Cutter Blade The product number of the cutter blade that can be used on the printer are: z Cutter Blade CT-03 Note z For details about how to replace the cutter blade, see Chapter 7, “Replacing the Cutter Blade”, (Æ P.7-42).
  • Page 183: Updating The Firmware

    By updating the firmware for this printer, you can add on new functions and improvements for existing functions. Obtaining the Firmware Update Contact a Canon service center, or the dealer where you purchased the printer, for details about how to obtain the most recent version of the firmware update.
  • Page 184: Uninstalling The Software

    Deleting Old USB/IEEE1394 Printer Drivers Follow the procedure below when you need to remove an old version of a USB or IEEE1394 printer driver. All of the printers presented in the list at Step 3 will be deleted. Important z Before you uninstall an old version of a USB or IEEE1394 driver, be sure to disconnect the USB or IEEE1394 cable.
  • Page 185 Delete all the printer drivers presented in the list. Confirm the names of the printers, then click the Yes button. Uninstall begins. When the uninstallation is finished, the printer names deleted from this list are displayed. Confirm the printer names, then click the OK button.
  • Page 186: Uninstalling The Printer Driver

    On the desktop, click the Start button, point to Programs, then click “GARO Printer Driver Uninstaller” from “Canon Printer Uninstaller”. The Delete Printer window opens. Click the printer in the list you wish to delete, then click the Delete button. Confirmation message appears.
  • Page 187: Uninstalling Garo Status Monitor

    Click the finish button after the InstallShield Wizard complete is displayed. Uninstalling an LPR Port Follow the procedure below to uninstall Canon LPR Port installed with Windows. Use the printer driver to select and set the printer for any port (“Print to the following port”) other than Canon LPR Port.
  • Page 188: Uninstalling The Garo Device Setup Utility

    Uninstalling the GARO Device Setup Utility Follow this procedure to uninstall the GARO Device Setup Utility installed with Windows. On the desktop click the Start button, point to Settings, then click Control Panel. The Control Panel window opens. Double-click the Add/Remove Programs icon. Select GARO Device Setup Utility from the list of software applications then click the Change/Remove button.
  • Page 189: Specifications

    USB 2.0 High Speed Mode.) IEEE1394 Interface (IEEE1394 Standard) USB Interface: USB Standard Series B Receptacle USB Interface Recommended Printer Cable: Material: AWG28 or above Type: Twisted-pair sealed cable (high speed mode compliant) Length: 5.0 m Connector: USB Standard Series B Plug...
  • Page 190 • USB Cable: USB 2.0 adapted cable • Here is a list of Adaptec USB 2.0 compliant expansion cards whose operation has been confirmed by Canon with a standard USB driver running on the Microsoft operating system: • USB2CONNECT3100 • USB2CONNECT5100 •...
  • Page 191 • These specifications are subject to change for improvements. • The above specifications may vary for different operating environments. • When printing is done at 300 x 300 dpi resolution when printing with Macintosh OS 8/9 on paper larger than the B0 size. 8-15 Specifications...
  • Page 192: Index

    ... 2-5, 2-19 jams ...7-28 loading ...2-21 selecting type ...2-26 sizes ...8-4 cut waste reduction ...7-40 cutter adjustment ...7-42 cutter blade ... 7-43, 8-6 Data lamp ...5-6 Deleting Old USB/IEEE1394 Printer Drivers ...8-8 DIP switches ...1-3 display ...5-2 8-16...
  • Page 193 Flame-Resistant Cloth ...2-4 foreground printing ...4-12 function menus operation ...5-8 settings ...5-10 structure ...5-7 GARO Device Setup Utility ...8-12 GARO Printer Driver ...4-3 GARO Status Monitor ...3-4 uninstall ...8-11 glossy film ... 2-3, 2-27 glossy paper ...2-3 Heavy Coated Paper ...2-3 Help Macintosh ...4-13...
  • Page 194 lift handles ...1-3 LINK lamp ...1-3 LPR Port ...8-11 Mac OS 8.6/9.x ... 4-2, 4-7 Mac OS X ... 4-4, 4-9 Macintosh ... 4-2, 8-10 main menu ... 5-7, 5-10 media ...8-4 printing area ...2-7 problems ...7-19 media feed adjustment ...7-38 media size ...2-5 media source setting ...
  • Page 195 Print Pattern B ...7-39 Print Queue Restarting ...4-8 printer cleaning ...6-9 parts name ...1-2 specifications ...8-13 printer driver ... 3-2, 4-2 printer function priorities ...5-7 printer operation ...7-3 printer selection ...4-2 printhead ...1-5, 6-19, 6-23, 8-5 alignment ...7-35 cleaning ...7-33 handling precautions ...6-19...
  • Page 196 sensor unit ...1-8 slide holder ...1-8, 2-33, 2-42 slide holder release lever ...1-8, 2-33, 2-42 software ...8-8 stand ...1-2 Synthetic Paper (Adhesive) ...2-4 Synthetic Paper (Non-Adhesive) ...2-4 take-up holder ... 1-8, 2-34 take-up mode switch ...1-8, 2-33, 2-40 take-up switch ...1-8, 2-37, 2-42 tray ...1-2, 1-6, 2-19, 6-12, 7-19, 7-24 tray open lever ...1-6, 7-19, 7-24 troubleshooting ...7-2...

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