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W2200
SERVICE
MANUAL
2002.JUL CANON INC.

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  • Page 1: Service Manual

    W2200 SERVICE MANUAL 2002.JUL CANON INC.
  • Page 3 This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied, reproduced or translated into another language, in whole or in part, without the written consent of Canon Inc., except in the case of internal business use. Copyright 2002 by Canon Inc.
  • Page 5: Table Of Contents

    TABLE OF CONTENTS Part1 PRODUCT SPECIFICATIONS Page PRODUCT OVERVIEW SPECIFICATIONS 2.1 Printer Specifications 2.1.1 Printer Specifications 2.1.2 Printer life 2.1.3 Print head/ink tank life 2.2 Paper Specifications 2.2.1 Paper sizes and weights 2.2.2 Paper types 2.2.3 Printing area 2.3 BJ Cartridge/Ink Tank Specifications 2.3.1 Print head 2.3.2 Ink tank PACKAGING CONFIGURATION...
  • Page 6 Page 3.3.10 Installing and removing the print head 2-20 3.4 Adjustments and Settings After Disassembly and Reassembly 2-21 3.4.1 Adjustments and setting list 3.4.2 Print Adjustment 3.4.3 Control board’s EEPROM initialization / destination settings 2-23 3.4.4 Clear the control board’s EEPROM waste ink counter 3.4.5 NIC board’s IP address settings 2-24 OPERATION CHECK AFTER DISASSEMBLY AND REASSEMBLY...
  • Page 7 Page Part4 APPENDIX PRINT HEAD 4-1, 2 CONTROL BOARD CONNECTOR...
  • Page 9: Part1 Product Specifications

    Part PRODUCT SPECIFICATIONS...
  • Page 11: Product Overview

    W2200 Part 1 Product Specifications 1. PRODUCT OVERVIEW To enter the digital-proofing market, the W2200 is a low-priced large format printer, capable of printing up to A3 ++ size media. 1) High speed output Full color (ISO SCID No. 5, A4): 9 ppm in HS mode Full color (ISO SCID No.
  • Page 12: Specifications

    W2200 Part 1 Product Specifications 2. SPECIFICATIONS 2.1 Printer Specifications 2.1.1 Printer specifications Model name Model name Model name Model name W2200 W2200 W2200 W2200 Item Item Item Item External External 587 (W) x 626 (D) x 209 (H) External...
  • Page 13: Print Head/ink Tank Life

    W2200 Part 1 Product Specifications 2.1.3 Print head/ink tank life 1) Print head life (BC-1300) Whichever comes first: 5,000 pages (A4 Glossy paper, 22.5% duty pattern each color) 40,000 pages (A4 Plain paper, 5% duty pattern each color) 2) Ink tank life (No. of printable pages per ink tank) For color printing: 3,400 pages (A4, 5% duty pattern) 2.2 Paper Specifications...
  • Page 14: Printing Area

    W2200 Part 1 Product Specifications 2.2.3 Printing area - A3/B4/A4/B5/LTR/LGL - Postcard Paper feed direction 46.2mm ±1.5 ±1.5 Print Quality ±1.5 26.8mm Assurance Area ±1.5 ±1.5 Printable Area ±1.5 ±1.5 ±1.5 2.3 BJ Cartridge/Ink Tank Specifications 2.3.1 Print head BC-1300...
  • Page 15: Packaging Configuration

    W2200 Part 1 Product Specifications 3. PACKAGING CONFIGURATION After opening the box, make sure all the items below are included. There is no storage box for storing the BJ cartridge. Keep the original box for transportation.
  • Page 16: Parts Code List

    Items Description Description Description Description Code No. Code No. Code No. Code No. Remarks Remarks Remarks Remarks Printer W2200 JPN Q51-1061 W2200 LV Q51-1062 W2200 HV Q51-1063 Print head BC-1300 AG6-8398 Consumables Ink tank BCI-1302 Black AG6-8507 BCI-1302 Cyan AG6-8508...
  • Page 17: Part2 Troubleshooting

    Part TROUBLESHOOTING...
  • Page 19: Printer Operation

    W2200 Part 2 : Troubleshooting 1. PRINTER OPERATION The printer’s operation procedures, which are necessary for the troubleshooting, are explained below. Printer Operation Procedure From the printer’s operation panel, it is possible to make settings during printing or network settings, and cancel printing or an error.
  • Page 20: Printer Panel Operation

    W2200 Part 2 : Troubleshooting Printer Panel Operation Printer settings or maintenance can be performed by operating the printer panel. (Mode open to users.) Depending on purposes, three types of menu are prepared for the panel operation. 1) Setup menu...
  • Page 21 W2200 Part 2 : Troubleshooting Menu Menu Menu Menu Key to enter menu / LCD display Key to enter menu / LCD display Key to enter menu / LCD display Key to enter menu / LCD display Key to move within...
  • Page 22 W2200 Part 2 : Troubleshooting Menu Menu Menu Menu Key to enter menu / LCD display Key to enter menu / LCD display Key to enter menu / LCD display Key to enter menu / LCD display Key to move within...
  • Page 23 W2200 Part 2 : Troubleshooting Destination Destination Destination Destination JP (Japan) JP (Japan) JP (Japan) JP (Japan) US (Overseas) US (Overseas) US (Overseas) US (Overseas) Cassette 1 Media size B5 / Postcard B5-JIS Media type Plain Paper / Postcard / Coated...
  • Page 24: Servicing

    W2200 Part 2 : Troubleshooting 2. SERVICING Before Troubleshooting Before troubleshooting, check the following and see if any of the applicable problems can be fixed. Problem Problem Confirmation Confirmation item item Countermeasure Countermeasure Problem Problem Confirmation Confirmation item item Countermeasure...
  • Page 25: Detectable Problems When System Startup Completed

    W2200 Part 2 : Troubleshooting Detectable Problems When System Startup Completed Some of the errors irresolvable by the user can be checked before the system startup is completed. AC Power connection CPU & printer controller initialization RAM error ROM check...
  • Page 26 W2200 Part 2 : Troubleshooting From preceding page Head temperature detection Offset voltage setting Head diode sensor check Purge unit cap open or closed? Open Closed Cap open Purge error 2 Carriage moved from capping position CR encoder any change?
  • Page 27 W2200 Part 2 : Troubleshooting From preceding page Carriage home position detected Paper feed roller initialization LF error Paper delivered Paper jam error Head status code evaluated No head Head mismatch Ink tank status code evaluated Head error Head EEPROM error...
  • Page 28: Troubleshooting By Phenomenon

    W2200 Part 2 : Troubleshooting Troubleshooting by Phenomenon Phenomenon Phenomenon Phenomenon Phenomenon Probable Cause / Check Probable Cause / Check Items Probable Cause / Check Probable Cause / Check Items Items Items Solution Solution Solution Solution Power does not turn on. 1. Power supply unit Replace faulty parts.
  • Page 29: Printer Status Indication

    W2200 Part 2 : Troubleshooting Printer Status Indication The printer status is indicated on the LCD in order to show the operation status when the printer is operated correctly or to direct the user the printer operation. LCD Indication Indication...
  • Page 30: Troubleshooting By Error

    W2200 Part 2 : Troubleshooting Troubleshooting by Error 1) Error indication when a user 1) Error indication when a user 1) Error indication when a user 1) Error indication when a user- - - - recoverable recoverable recoverable recoverable error occurs...
  • Page 31 The print head that cannot be used Install the print head Press Online Key in this printer is installed, or the exclusive for the W2200 or the print head is broken. new one. (BC-1300) Ext. I/F Error The expansion I/F protocol error Press the ONLINE key.
  • Page 32: Service Call Indication

    W2200 Part 2 : Troubleshooting 2) 2) 2) 2) Error indication when an error not recoverable by the user occurs Error indication when an error not recoverable by the user occurs Error indication when an error not recoverable by the user occurs Error indication when an error not recoverable by the user occurs A service call message is indicated when a serious problem which cannot be recovered occurs.
  • Page 33 W2200 Part 2 : Troubleshooting LCD Indication LCD Indication LCD Indication LCD Indication Error status Error status Error status Error status Probable cau Probable cau Probable cau Probable cause se se se Service Call PhotoMagenta ink tank EEPROM error Ink tank...
  • Page 34: Disassembly And Reassembly

    W2200 Part 2 : Troubleshooting 3. DISASSEMBLY AND REASSEMBLY Cautions for Disassembly and Reassembly 3.1.1 Cautions for ink stains When replacing the waste ink absorber located at the bottom case of the printer, do not place the upper printer unit directly on the desk or the floor. There is a possibility that ink comes out of the purge unit, resulting in the ink stain on the desk or the floor.
  • Page 35: Exploded View

    W2200 Part 2 : Troubleshooting Exploded View 2-17...
  • Page 36: Main Parts List

    W2200 Part 2 : Troubleshooting W2200 Main parts list KEY No. KEY No. KEY No. KEY No. PART No. PART No. PART No. PART No. Q’ty Q’ty Q’ty Q’ty Description Description Description Description Remarks Remarks Remarks Remarks QM2-0337-000 ACCESS COVER UNIT P(E)
  • Page 37: Disassembly And Reassembly

    W2200 Part 2 : Troubleshooting Disassembly and Reassembly Supplemental information and cautions for disassembling and reassembling the printer are stated below. As for the disassembly procedure, refer to the Parts Catalog. 3.3.1 Carriage lock release Normally, as for the printer in which the power is turned off correctly with the head installed on the carriage, its carriage is locked at the home position.
  • Page 38: Installing And Removing The Carriage Encoder Film

    W2200 Part 2 : Troubleshooting 3.3.4 Installing and removing the carriage encoder film The carriage encoder film is fixed in place by the leaf spring. When installing or removing the carriage encoder film, be careful not to distort the leaf spring.
  • Page 39 W2200 Part 2 : Troubleshooting Adjustments and Settings After Disassembly and Reassembly 3.4.1 Adjustments and setting list Positions for necessary adjustment or resetting have been described below after a service personnel disassembles or reassembles the printer parts. Replacement parts Replacement parts...
  • Page 40 W2200 Part 2 : Troubleshooting 5) After printing is completed, press key until “LF Adjust / Adj. Setting !” appears on the display. 6) When the above appears, if key is pressed, the current adjustment value is displayed. From the printed adjustment pattern, select the optimal value and press key to execute.
  • Page 41 W2200 Part 2 : Troubleshooting 3.4.3 Control board’s EEPROM initialization / destination settings 1) Press the power key while holding down the set up key and online key. 2) Select “EEPROM init.” with key and execute with key. Reset the EEPROM information to factory shipment settings.
  • Page 42 W2200 Part 2 : Troubleshooting 3.4.5 NIC board’s IP address settings 1) Make the printer offline and press the set up key to enter the set up menu. 2) When “Setup Menu / Ext. Features” is displayed, select “Set Interface” with...
  • Page 43 W2200 Part 2 : Troubleshooting 4. OPERATION CHECK AFTER DISASSEMBLY AND REASSEMBLY Check Procedure 1) Check visually for any grease or foreign matter dirtying the internal parts. Especially, if there is any grease on the encoder film or foreign matter on the spurs, wipe them clean with alcohol.
  • Page 44 W2200 Part 2 : Troubleshooting 5. TRANSPORTING THE PRINTER Preparation before Transportation (place in the carton) 1) Drain ink inside the printer. (From the utility menu, execute “Move Printer”.) 2) Move the carriage to the home position. (Only ink tanks shall be removed while the print head remains on.)
  • Page 45 W2200 Part 2 : Troubleshooting 6. PARTS REPLACEMENT, PERIODIC INSPECTIONS & TOOL Parts Replacement Level Level Level Level Periodic Replacement Parts Periodic Replacement Parts Periodic Replacement Parts Periodic Replacement Parts User None Serviceperson None Periodic Inspections Level Level Level Level...
  • Page 46 W2200 Part 2 : Troubleshooting 7. SERVICE MODE How to Enter the Service Mode Press the power key while holding down the SET UP key and ONLINE key. Service mode item list Service mode item list Service mode item list...
  • Page 47 W2200 Part 2 : Troubleshooting Shipment Inspection Pattern (A3) Note: *1: Cyan *2: Magenta *3: Yellow Others with no mark: Black *4: PhotoCyan *5: PhotoMagenta 1. ROM version 2. Destination 3. Electric check flag 4. LF roller correction data 5. USB Serial no.
  • Page 48 W2200 Part 2 : Troubleshooting EEPROM Information Print Pattern (Destination information) (Bi-directional registration correction value) (Even/odd registration (No. of replacements of set value by head) each ink tank)*1 (Alignment correction value) (No. of head replacements)*2 (No. of ink tank placements currently...
  • Page 49 W2200 Part 2 : Troubleshooting Firmware Updating Function By downloading the firmware program from the IEEE1284 (Compatible mode), the FlashROM data can be updated. 7.4.1 How to update the Flash ROM 1) Set the printer interface setting to “Set Centronics”. Select “ECP” or “Nibble” mode and power off the printer.
  • Page 50 W2200 Part 2 : Troubleshooting Printer LCD display Printer LCD display Printer LCD display Printer LCD display Error contents Error contents Error contents Error contents Action Action Action Action Firmware Update Checksum error occurs in the Confirm the updating Check Sum Error format record.
  • Page 51 Part TECHNICAL REFERENCE...
  • Page 53 W2200 Part 3 Technical Reference 1. PRINTER CONTROL SECTION Printing Data and Control Signal Flow Host Sensors computer Flash ROM SDRAM for work area ASIC SDRAM for print buffer Motor driver Print head Printer Print data Control signal Data on the computer which is created in the printer driver is divided into the control command and the print data in the printer ASIC.
  • Page 54 W2200 Part 3 Technical Reference Printing Drive Control In this printer, the nozzles to be heated are divided into blocks, and dispersion driving is performed. Each color is divided into 24 blocks, and each block is divided into Odd/Even. To perform dispersion driving, the order of the driving block is designated in the printer.
  • Page 55 W2200 Part 3 Technical Reference Detection Functions 1.4.1 Detection by sensors The following sensors detect the printer’s condition. 1) Tank cover sensor Open/close of the ink tank cover 2) Cover sensor Open/close of the upper cover 3) Paper-end sensor Presence of paper...
  • Page 56 W2200 Part 3 Technical Reference 2. PRINT HEAD Each nozzle of Black, Cyan, Magenta, Yellow, PhotoMagenta and PhotoCyan are divided to 2-nozzle array (odd/even). Nozzles of two lines are alternatively arranged and it is shifted by 1200dpi. Thus, if two lines of nozzles are printed with one pass, it realizes the resolution of 1200dpi.
  • Page 57 W2200 Part 3 Technical Reference 3. INK SUPPLY This printer supplies ink by tubes. Damper rubber Ink tank Print head Valve Air-through hole Ink supply tube Buffer tank Needle Purging tube Pump The valve located in the midway of the ink supply tube is closed when the printer is on standby status.
  • Page 58: Electrical Parts

    W2200 Part 3 Technical Reference 4. ELECTRICAL PARTS Block Diagram FLASH ROM PG sensor x 2 MPU (CPU) 16Mbit Photo interrupter Tank cover sensor SH7709S FLASH ROM Micro SW 16Mbit 133MHz PE sensor SDRAM Photo interrupter External BUS 64Mbit Media presence sensor (upper part)
  • Page 59 W2200 Part 3 Technical Reference 5. INTERFACE IEEE1394 This printer employs the IEEE1394 as standard as well as Centronics and USB interface. The main features of the IEEE1394 are shown below: a. High Speed Transfer Data transfer speed of 10 Mbps to 400Mbps b.
  • Page 60 W2200 Part 3 Technical Reference 6. PRINTER’S MECHANICAL PARTS Carriage Section The carriage holds one print head in place. The carriage belt driven by the carriage motor moves the carriage horizontally back and forth across the media. As for the carriage position control, the initial position is detected when the carriage hits the chassis of the purge unit.
  • Page 61 W2200 Part 3 Technical Reference 7. CLEANING MODE AND INK SUCTION AMOUNT This printer has the following cleaning modes. The cleaning operation is selected depending on the respective condition. Mode Mode Time required Time required Precondition Precondition Mode Mode Time required...
  • Page 63 Part APPENDIX...
  • Page 65 W2200 Part 4 : Appendix 1. PRINT HEAD Head crimp pad arrangement Carriage Board Carriage Board Carriage Board Carriage Board Pin No. Pin No. Signal Signal IN/OUT IN/OUT Function Function Pin No. Pin No. Signal Signal IN/OUT IN/OUT Function Function J104 Pin No.
  • Page 66 W2200 Part 4 : Appendix Carriage Board Carriage Board Carriage Board Carriage Board Pin No. Pin No. Signal Signal IN/OUT IN/OUT Function Function Pin No. Pin No. Signal Signal IN/OUT IN/OUT Function Function J104 Pin No. J104 Pin No. J104 Pin No.
  • Page 67 W2200 Part 4 : Appendix 2. CONTROL BOARD CONNECTOR J3001 (Head Signal Connector to J101 Carriage Board) Carriage Board Carriage Board Carriage Board Carriage Board Pin No. Pin No. Pin No. Pin No. Signal Signal Signal Signal IN/OU IN/OU IN/OU...
  • Page 68 W2200 Part 4 : Appendix Carriage Board Carriage Board Carriage Board Carriage Board Pin No. Pin No. Signal Signal IN/OUT IN/OUT Function Function Pin No. Pin No. Signal Signal IN/OUT IN/OUT Function Function J101 Pin No. J101 Pin No. J101 Pin No.
  • Page 69 W2200 Part 4 : Appendix J3003 (Head Power Source Connector to J102 Carriage Board) Carriage Board Carriage Board Carriage Board Carriage Board Pin No. Pin No. Pin No. Pin No. Signal Signal Signal Signal IN/OUT IN/OUT IN/OUT IN/OUT Functi Functi...
  • Page 70 W2200 Part 4 : Appendix J1202 (CR Motor Connector) CR Motor Side CR Motor Side CR Motor Side CR Motor Side Pin No. Pin No. Pin No. Pin No. Signal Signal Signal Signal IN/OUT IN/OUT IN/OUT IN/OUT Function Function Function Function Pin No.
  • Page 71 W2200 Part 4 : Appendix J1303 (Purge Unit and Connector) Pin No. Pin No. Pin No. Pin No. Signal Signal Signal Signal IN/OUT IN/OUT IN/OUT IN/OUT Function Function Function Function MAIN 5V +5VDC CAM_SENSOR Cam sensor sense signal MAIN 5V...
  • Page 72 W2200 Part 4 : Appendix J1305 (To LF Encoder, Paper Lever and Fan Motor) LF Encoder LF Encoder LF Encoder LF Encoder Pin No. Pin No. Pin No. Pin No. Signal Signal Signal Signal IN/OUT IN/OUT IN/OUT IN/OUT Function Function...
  • Page 73 W2200 Part 4 : Appendix Ink Sensor Board Ink Sensor Board Ink Sensor Board Ink Sensor Board Pin No. Pin No. Signal Signal IN/OUT IN/OUT Function Function Pin No. Pin No. Signal Signal IN/OUT IN/OUT Function Function J1 Pin No.
  • Page 74 W2200 Part 4 : Appendix J1402 (To Panel Board) Pin No. Pin No. Pin No. Pin No. Signal Signal Signal Signal IN/OUT IN/OUT IN/OUT IN/OUT Function Function Function Function KEY 1 KEY 2 KEY 3 KEY 4 KEY 5 LCD D0...
  • Page 75 W2200 Part 4 : Appendix J901 (Centronics Interface Connector) Pin No. Pin No. Pin No. Pin No. Compatible Mode Compatible Mode Compatible Mode Compatible Mode Nibble Mode Nibble Mode Nibble Mode Nibble Mode ECP Mode ECP Mode ECP Mode ECP Mode...

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