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Graphic Color Printer

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Table of Contents

   Related Manuals for Canon W2200

   Summary of Contents for Canon W2200

  • Page 1 Graphic Color Printer...
  • Page 2 • Every effort has been made to ensure that the information contained in this guide is correct. If any error or omission is found, contact us directly or an authorized Canon representative. • Canon is not responsible for any damages, direct or indirect, arising from or related to the use of this printer. Trademarks •...
  • Page 3 Instructions and guidelines for operation of the printer provided under this heading describe restrictions and other important information which if ignored could cause minor damage to the printer or other equipment or result in the loss of valuable data. Always remember and follow the guidelines and advice under this heading to avoid mistakes in procedure.
  • Page 4: Abbreviations

    • Microsoft • Microsoft • The term “GARO”, used in the name of this printer driver, is an acronym for “Graphic Arts Language with Raster Operations”, a printer language of creating raster images. Legal Notice • It is illegal to reproduce currency, bills, negotiable securities and other documents prohibited by law.
  • Page 5: Safety Warnings And Precautions

    Never apply force to the cord by pulling on it, and never place a heavy object on the power cord. z To avoid a fire or serious electrical shock, connect the printer power cord to an independent power source that is not shared by other equipment or appliances.
  • Page 6 TIn an Emergency... z To avoid a fire or serious electrical shock, if the printer emits smoke or a strange odor, immediately press the Power button to switch the printer off and unplug the power cord from the power supply. Discontinue using the printer and call for service.
  • Page 7 The Model W2200 weighs 17 kg (37.5 lb.) To avoid back strain or other personal injuries, at least 2 people, lifting together at the front and back of the printer, are required to move the printer.
  • Page 8 TGeneral Caution z There are high voltage points inside the printer. To avoid a fire or electrical shock, never attempt to disassemble the printer or attempt repairs. z To avoid a fire or electrical shock, never use flammable sprays around the printer.
  • Page 9: Table Of Contents

    Printer Part Names ........1-2...
  • Page 10 Cleaning the Printer ........6-9...
  • Page 11 Deleting Old USB/IEEE 1394 Printer Drivers ..... . 8-4 Uninstalling the Printer Driver ........8-6 Uninstalling GARO Status Monitor .
  • Page 13: Chapter 1 Before Using The Printer

    Before Using the Printer This section describes printer parts and procedures you should know before you use the printer.
  • Page 14: Printer Part Names

    P.7-23) b Operation panel Provides Power button, Online button, Ink Replace button, LCD display, and other important buttons used to operate the printer. For details, see Chapter 5 “Using the Operation Panel Buttons”. (ÆP.5-4) c Front upper cover Remove to load paper in the tray or to remove jammed paper. (ÆP.2-18, P.7-20)
  • Page 15: Connector Cover

    TBack View a Connector cover Protects the expansion slot. The printer is provided with one slot for a network interface board (NB-11FB). (ÆSetup Guide) b USB port Provides a connection point for a USB cable connected to the USB port of the computer.
  • Page 16: D Parallel Port

    Provides a connection point for a Parallel cable connected to the Parallel port of the computer. (ÆSetup Guide) e Power connector Provides a connection point for the printer power cord. TUnder the Back Upper Cover a Printhead lock lever Locks the printhead lock cover. Pull down to open then install the printhead.
  • Page 17 C ink tank k PC ink tank Bk ink tank These tanks hold the ink. The ink tanks are not installed before shipping, so you must install all the ink tanks before you can use the printer. Printer Part Names...
  • Page 18: Paper Feed Unit (option)

    Paper Feed Unit (option) a Paper feed unit A paper feed unit installed below the printer provides an additional paper feed source. b Cassette cover Attached to Cassette 2 to protect paper loaded in the paper cassette. The shape of the cassette cover for Cassette 1 is different.
  • Page 19: Switching The Printer On And Off

    Follow the procedure below to switch the printer on and off. The examples below demonstrate normal operation of the printer after it is set up and ready for normal operation. If the printer has not been set up completely, follow the procedures in the Setup Guide to complete the setup procedures before you execute the procedures below.
  • Page 20: Switching The Printer Off

    Switching the Printer Off When you are finished using the printer, follow this procedure to switch the printer off. Check the display to make sure that a print job is not in progress. If you see an error message displayed, follow the procedure to correct the problem, and make sure the print job has completed.
  • Page 21: Setting The Printer Online And Offline

    When the printer is offline, the printer cannot receive data to execute a print job. The printer must be set in the offline mode to use the operation panel to open the menus and make selections. The printer enters the offline mode automatically when an error message alerts you about a problem so you can perform the procedure to correct the problem.
  • Page 22: Setting The Printer Offline

    Press the Online button to switch the Online lamp off. When the Online lamp off, the printer is offline. Note z Pressing the Online button repeatedly switches the printer between the online and offline modes. 1-10 Before Using the Printer...
  • Page 23: Chapter 2 Print Media You Can Use

    Print Media You Can Use This chapter describes the types of print media that can be used and how to load each type.
  • Page 24: Print Media That Can Be Used

    Note z For more details about Canon print media, please refer to the instructions provided with each package. Types of Print Media The types of paper and other print media are described below.
  • Page 25 Never touch the printed surface of a printed transparency until it has dried for at least 15 minutes, and never stack printed transparencies. z Remove each sheet from the output tray as it is ejected from the printer. To prevent smearing, never allow printed transparencies to stack on the output tray.
  • Page 26 You must always print on the correct print side (the rough side) of this film, and load the edge of each sheet marked with the white tape into the printer first. z To prevent a jam, do not remove the white tape from the sheet before printing. The tape can be removed after printing.
  • Page 27: Paper Sizes

    11.00 x 17.00 in 215.9 x 355.6 mm 8.50 x 14.00 in 215.9 x 279.4 mm 8.50 x 11.00 in 184.2 x266.7 mm 7.25 x 10.50 in – Print Media That Can Be Used W2200 13x22 in Cassette Tray (Option)
  • Page 28: Maximum Stack Size

    (IP-101) Important z To prevent jamming or damaging the printer, never load too many sheets in a paper cassette. Just load the recommended number of sheets for the paper or other print media in the table above, or never load higher than the load limit mark, whichever is less.
  • Page 29: Printing Area

    Printing Area This printer can print in area (a) shown in the illustration. However, printing in this area could cause poor print quality or misfeeds. 3.4mm(0.1in.) 3mm(0.1in.) 5mm(0.2in.) Note z For best results when printing photographs and other high quality jobs, we recommend printing within area (b).
  • Page 30: Loading Paper Cassettes

    Follow the procedures below to load the paper cassette: • Load the print media in a paper cassette. • Select the media size and type on the printer operation panel. • Start the print job on the computer. Important z Store unused paper and other media in its original package. Store the package in a cool, dry location that is not exposed to the sunlight.
  • Page 31 Remove the cassette cover. Pinch the lever on the length guide so it moves freely and move the guide to the holes for the size of the paper. Marks for standard paper sizes are provided on the length guide. Move the guide to the desired mark.
  • Page 32 Pick up a stack of paper and fan it to remove static cling. Tap the edges of the stack against a flat surface to align the edges. With the print side (b) facing down, load the stack (c) in the cassette with the length guide against the bottom of the stack.
  • Page 33 Align the four pegs on bottom of the cassette cover with the holes in the cassette below and set the cover on the cassette. Set the paper cassette in the printer. Push the paper cassette completely into the printer. 2-11 Loading Paper Cassettes...
  • Page 34 Note z The out put extension should be used to prevent large size media from falling off the tray after it is ejected from the printer. Always attach the out put extension before starting the print job. 2-12 Print Media You Can Use...
  • Page 35: Selecting The Print Media Size And Type

    When you select Cassette 1 or Cassette 2 loaded with the media sized A4, B4, A3, A3+, 13x22 in., Letter, Legal, and Ledger, the printer sets the “Media Size” setting automatically to the size of the media loaded in the cassette. In that case, just select the type of the media.
  • Page 36 Note z The printer is shipped from the factory with the “Media Size” set for “B5-JIS” and the “Media Type” set for “Plain Paper”. z While printing with one of the settings described above, if the ink blurs or if printing is too light, select Special 1 to 5 for the “Media Type”.
  • Page 37 Select the cassette. You can skip Steps 4, 5 if you are using one of the following paper sizes (these sizes set automatically): A4, B4, A3, A3+ (L), 13x22”, Letter, Ledger. Go to Step 6 and do the Media Type selection. z If the optional cassette is not installed.
  • Page 38 An equals sign (=) displayed to the left of the setting indicates the current Media Type selection. When you are finished, press the Online button to light the Online lamp. The operation panel displays “Ready” and the printer is ready for the next print job. 2-16 Print Media You Can Use to display the media type loaded and press →...
  • Page 39: Loading The Tray

    Loading the Tray This is the general procedure for printing on the media loaded in the tray: • Start the print job on the computer. • Remove printed sheets from the output tray. • Set the media in the tray. •...
  • Page 40 While raising the manual feed lever, pull Cassette 1 to the marked position. Align the mark (a) of the cassette cover with the position of the printer front. Important z If there is paper in the cassette, make sure that the paper is below the load limit...
  • Page 41 Slide the lever to the left. With the print surface (b) facing down, align the edge of the stack with the right guide (a) then push the stack into the cassette until it stops. When you insert the media, make sure that the trailing edge of the media is located at the correct size mark on the tray.
  • Page 42 To prevent the ejected media falling from the tray, use the output tray extension. Move the slide lever until it lightly touches the media. While raising the manual feed lever, push Cassette 1 completely into the printer. 2-20 Print Media You Can Use...
  • Page 43 Important z To prevent incorrect feeding, the sheets must be set to pass below the exit guide (a). Press the Online button. The print job starts. To print more than one sheet, repeat the Step 1 to Step 8 to print each sheet one by one.
  • Page 44 Important z When you feed the media from the cassettes, make sure that the slide lever is always as close as possible to the center position within its range. z If you moved the width guide of Cassette 1 at Step 4, after moving the width guide back to its original position, feed paper from the cassette.
  • Page 45: Chapter 3 Printing From Windows

    Printing from Windows This chapter describes the basic procedure for printing from Windows.
  • Page 46: Printing

    To print a job from a Windows software application, use the Print command in the File menu. Note z For more details about the printer driver, refer to the printer driver online Help. (Æ P.3-4) z For more details about print software functions, refer to the Setup Guide.
  • Page 47: Canceling A Print Job

    1 second, release it when the Message lamp starts to flash, then do a soft reset or a hard reset. If you perform a soft or hard reset, all the print jobs received by the printer and currently in progress are erased completely and must be restarted.
  • Page 48: Viewing Online Help

    Viewing Online Help Online Help is available to explain the functions and items of the printer driver. Opening Online Help In the Printer Properties window, click the Help button. The Help window opens. Note z For more details about how to use the Help window, please refer to your operating system manual.
  • Page 49: Chapter 4 Printing From A Macintosh

    Printing from a Macintosh This chapter describes the basic procedures for printing from a Macintosh.
  • Page 50: Printing

    Note z Occasionally you may not be able to share use of the printer when it is connected via USB. If this case, connect to the USB or IEEE 1394 board directly. If the printer is not shared, print from a Windows computer.
  • Page 51 Destination select the connection method, then select this printer from the list on the right. If the printer is connected to a network, make sure that the Active button for AppleTalk is clicked on. Close the Chooser window and click the OK button in the message window.
  • Page 52 With Mac OS X use Print Center to select the printer. However, if the printer is switched off, or if the cable is disconnected, the name of the printer will not appear in the list. Be sure to check the status of the printer before starting a print job.
  • Page 53 Add button. Note z If the name of the printer is not displayed in the list, check the printer cable connections and make sure that the printer and the computer connected to the network are switched on.
  • Page 54: Print Procedure

    In the software application, select Print from the File menu. The Print window opens. Check the Printer box and make sure that the name of the printer is displayed. On the Main panel select the settings for the pages, number of copies, Media Type, Media Source, Print Quality, and other settings.
  • Page 55: Canceling A Print Job

    Follow the procedures below to cancel a print job. TMac OS 8.6/9.x In the GARO Printer Extra folder installed on the hard disk, click the GARO Printmonitor icon. Click the print job to cancel, then click the Printing Paused button.
  • Page 56 The print job is deleted. Select Resume Printing from the File menu. The printer re-enters print mode and is ready for operation. Important z After canceling a print job, you should always select Resume Printing. With the print queue halted (the red mark will be displayed), you cannot print.
  • Page 57 If you perform a soft or hard reset, all the print jobs received by the printer and currently in progress are erased completely and must be restarted. TMac OS X An example using Mac OS X Ver.10.2 is described here.
  • Page 58 Open the Utilities folder and open Print Center. Select the name of the printer from the Printer List, then select Show Jobs from the Printers menu. The queue list for the printer is displayed. Select the print job to cancel, then select Delete Job from the Jobs menu.
  • Page 59 Important z After the print data has been sent to the printer, the print job cannot be canceled. When you want to cancel a print job that remains in the printer, do the GARO Printmonitor job cancel procedure. To open the GARO Printmonitor, in the Print Center of the Printer menu select Printer Settings.
  • Page 60: Canceling A Foreground Print Job

    If you perform a soft or hard reset, all the print jobs received by the printer and currently in progress are erased completely and must be restarted. 4-12...
  • Page 61: Viewing Help

    Viewing Help The Help file is available on the software CD-ROM in a PDF file to describe the functions and items of the printer driver. Opening Help Mount the User Software CD-ROM into the CD-ROM drive, then open the PDF icon in the folder.
  • Page 62 4-14 Printing from a Macintosh...
  • Page 63: Chapter 5 Using The Operation Panel

    Using the Operation Panel This chapter describes how to use the printer operation panel buttons and functions.
  • Page 64: What's On The Operation Panel

    What’s On the Operation Panel? On the printer operation panel there is a display (a), 7 buttons (b), and 2 lamps (c). The operation panel is used to indicate the current status of the printer, to display messages and settings, and to perform menu settings.
  • Page 65 TError Message Display R e p l a c e Y T a n k Line 1, Line 2: Displays an error message if the printer requires attention, and the printer stops printing. After correcting the problem, press the Online button.
  • Page 66: Using The Operation Panel Buttons

    Power Online Online Message When the printer is offline, press this button to open the Setup Menu. In the menu display, press this button to display the next item for selection at the same level. When the printer is offline, press this button to open the Media Set Menu.
  • Page 67: Power Button

    Press and hold for 2 seconds to switch the printer off. Online button Press the button to set the printer offline and online. To use the menus, you must first press the Online button to set the printer offline. Printer online: Press this button to set the printer offline.
  • Page 68: Reading Operation Panel Lamps

    Press this button to start the procedure to replace an ink tank. After setting the printer offline line by pressing the Online button, press this button to prepare the printer for ink tank replacement and to unlock the right cover.
  • Page 69: Function Menus

    Function Menus This printer is provided with many built-in functions that can be set through the operation panel and GARO Device Setup Utility. The functions provided by the multi-level menu displays can be accessed with the arrow buttons on the operation panel.
  • Page 70: Menu Flow Summaries

    Menu Flow Summaries The printer operation panel menus are summarized in the flowcharts below. Use the arrow buttons to display the items on the menus. TSetup Menu Flow TUtility Menu Flow Using the Operation Panel Press to move the previous or next item on the same level.
  • Page 71 TSet Media Menu Flow Set Media assette 1 assette 2 *1 Displayed when this option is installed. Media Size Media Type Media Size Media Type Function Menus...
  • Page 72: How To Perform Menu Settings

    Setting the Printer Online and Offline TOnline When it is set online, the printer can receive and process a print job sent from the computer. In order to print, the printer must be set online. After the printer is switched on, the printer automatically goes online if no problems occur.
  • Page 73 The current selection is prefixed with an equals sign (=). After pressing change the selection, the menu display returns to the previous level above. Press the Online button (f) to switch the Online lamp on. The printer is set online and is ready for operation. 5-11 How to Perform Menu Settings...
  • Page 74: Menu Settings Summary Tables

    Adjusts the time interval between printed sheets ejected from the None, Standard*, Longer, Longest printer to allow more time for the ink to dry. Selects the language for the printer Jp, Us*, Fr, De, It, Es, Sw, Dk, No,...
  • Page 75 Panel Reset Panel Reset *1. If the date and time setting of the computer where the printer is connected are not correct, the printhead may clean itself too frequently and waste ink. Make sure that all the date and time settings on the computer are correct.
  • Page 76: Utility Menu

    Allows ink to flow to the printhead nozzles. Initializes ink flow to the printhead after printhead installation. Drains ink from the printhead to prepare the printer for moving. Performs processing required for replacing the printhead. Enables the ink level display for each ink tank.
  • Page 77: Media Set Menu

    Media Set Menu Menu Item Cassette 1 Media Size Media Type Cassette 2 Media Size Media Type Available Settings Selects the media size for Cassette 1. B5-JIS* A4, A3, B4, Letter, Legal, Ledger, A3+ are set automatically. Plain Paper*, Coated Paper, Glossy Paper, Glossy Paper 2, Matte Photo, Glossy Selects media type for Film, Photo Pro, Transparency, Quick Dry...
  • Page 78 5-16 Using the Operation Panel...
  • Page 79: Chapter 6 Maintenance

    Maintenance This chapter describes how to replace consumables and maintain the printer.
  • Page 80: Replacing Ink Tanks

    The printer is provided with 6 replaceable ink tanks; Yellow (Y), Magenta (M), Photo Magenta (PM), Cyan (C), Photo Cyan (PC), and Black (Bk).
  • Page 81: Handling Ink Tank Precautions

    An ink tank should be used up within six months after its seal is broken. Not using the ink tank within this time period could cause poor printing. z Never leave an ink tank removed from the printer for longer than one month. This could lead to ink clogging in the tank and poor printing.
  • Page 82: Replacing An Ink Tank

    The right cover unlocks. Open the right cover. Important z You must follow Step 1, Step 2 to unlock the right cover. To avoid damaging the printer, never try to force the right cover open. Maintenance et Media Cancel Job/...
  • Page 83 Push up the ink tank lever of the color ink tank to replace and open the ink tank cover. Holding the ink tank by the grips on both sides, remove the ink tank. Important z Place the removed ink tank in a plastic bag and seal the bag. Remove the new ink tank from its package.
  • Page 84 z Never touch the ink supply port (a) or the terminals (b). Touching these areas could damage these parts or cause poor quality printing. The illustration below shows the insertion side up. With the ink supply ports facing down and the label facing in the direction as shown below, insert the ink tank into the holder.
  • Page 85 When you are finished replacing ink tanks, close the right cover. Press down on the right cover until you hear it click and lock. The Online lamp lights and the printer is ready to print. If printing was paused, the interrupted print job continues.
  • Page 86: Caution About Using Refilled Ink Tanks For This Printer

    Printing with the ink level detection function switched off could damage the printer, especially the printhead, or could cause the printer to operate abnormally in other ways. Canon is not responsible for damages or injuries caused by such actions. Caution z Once the ink level detection feature is switched off, the ink level detection information cannot be recovered.
  • Page 87: Cleaning The Printer

    Caution z Use only a damp, clean cloth to clean the surfaces of the printer. The electrical contacts inside the printer become hot during normal operation. To avoid a fire or serious electrical shock, never use alcohol, benzene, thinner, or any other type of flammable liquid cleaner to clean the printer.
  • Page 88 Dampen a clean cloth, wring it out thoroughly, then use it to wipe and clean the printer exterior and tray, the paper output tray, and the area around the power connector to remove all dust and paper dust. Use a clean, dry cloth to wipe and dry the cleaned surfaces.
  • Page 89: Replacing The Printhead

    If there is little ink remaining, replace the ink tank with a new tank before performing the printhead replacement. Note z Purchase the printhead below as a replacement. Contact a Canon service center for details. Printhead BC-1300 Handing Printhead Precautions Always follow these precautions when handling a printhead.
  • Page 90: How To Replace The Printhead

    How to Replace the Printhead To replace the printhead, you must execute the “Replace Head” feature of the Utility Menu and follow the order of the messages on the printer operation panel to complete the following tasks: • Set the printer offline •...
  • Page 91 Press the Cancel Job/Utility button. The Utility Menu opens in the display. Press to display “Replace Head” then press U t i l i t y M e n u → R e p l a c e H e a d When the message “Remove Ink Tank”...
  • Page 92 Open the ink tank covers and remove all the ink tanks. Close all the ink tank covers, then close the right cover. When the display reads “Ink Draining...” this means the ink has started to drain. Note z About 3 minutes is required for the ink to drain from the printhead. 6-14 Maintenance...
  • Page 93 When the display reads “Open Cover Back Upper Cover”, open and remove the back upper cover. After removing the cover, the display reads “Rep. P.Head OK”. Pull the printhead lock lever out and lower it completely. Raise the printhead lock cover completely. 6-15 Replacing the Printhead...
  • Page 94 If the printer was operating before you started to remove the printhead, allow the printer to cool for a few minutes. The metal parts of the printhead become very hot during printing. To avoid minor burns, never touch the metal parts of the printhead.
  • Page 95 z To prevent poor printing results, never touch the exposed nozzles (e) or electrical contacts (f) on the printhead. The below illustration represents the insertion surface facing upward. z Never try to re-attach the protective caps or packing material removed from the printhead.
  • Page 96 Raise the printhead lock lever and push in toward the printer until it locks. Re-attach the back upper cover. On the operation panel “Ins. Ink Tank OK” is displayed and the right cover lock is released. Go on to the next step to install the ink tanks.
  • Page 97 Push up the lever of the ink tank to replace then open the cover. With the ink ports pointing down and the label facing in the direction shown in the illustration below, insert the ink tank into the holder. Important z Always match the color of the ink with the correct holder before inserting it.
  • Page 98 Always install the ink tanks immediately after installing the printhead. If the printer is switched off after the printhead is installed without the ink tanks, if the ink tanks are installed after the printer is switched on again, the initial ink filling will not execute automatically.
  • Page 99: Chapter 7 Troubleshooting

    Troubleshooting This chapter describes how to solve problems with the printer.
  • Page 100: Having A Problem

    Having a problem? If the printer is not operating as you think it should or if you experience any other problems, read in order through the list below, select the heading that best describes your problem, then go to the referenced page.
  • Page 101: Printer Not Operating Correctly

    Printer not Operating Correctly Check the following items when the printer does not operate and will not print. Cannot Print Printer not switched on. Problem 1: Power button not switched on. Solution: Press the Power button again to confirm that Online lamp, Message lamp, and operation panel light.
  • Page 102 Mount the User Software CD-ROM provided with the printer. Problem 2: User Software CD-ROM damaged. Solution: Call for service and request a new User Software CD-ROM. You can also download the driver from the Canon Home Page (http://www.canon.com/). Problem 3: Windows operating system is unstable. Solution: If Windows displays system error messages such as “General Protection...
  • Page 103 Problem 2: The driver is not installed correctly for the printer connected via a Windows USB port or IEEE 1394 port. Solution: Follow the procedure below to install the driver.  Right click the My Computer icon then select Properties.
  • Page 104: Printing Does Not Start

    Print dialog box, then try again. Solution: If you are using Mac OS 8/9, make sure that the correct name of the printer is selected with the Chooser. Problem 2: Print queue is halted.
  • Page 105 Solution: If the “Media Type” selection is incorrect, cancel the print job, open the printer driver and select the correct setting for the print media loaded in the paper cassette. (ÆP.3-3) Problem 5: An ink tank has run out of ink or the nozzles of the printhead are clogged.
  • Page 106: Printing Halts During Print Job

    Problem 3: Bi-directional communication between the printer and computer cannot execute when the printer is connected via the parallel port. Solution: Open the Setup Menu on the printer operation panel, select “Set Centronics” Interactive then select “None”. (ÆP.5-13) Blank paper ejected from the printer.
  • Page 107: Print Job Results Abnormal

    Problem 1: Printing with high density ink on plain paper. Solution: Lower the Intensity setting (print density) in the printer driver. (ÆPrinter Driver Help) Problem 2: The selected Media Size is not the same as the media loaded in the paper supply source.
  • Page 108 Problem 1: Printhead is out of alignment. Solution: When printing on plain paper, use the printer operation panel to perform band adjustment with the “Band Adjust” item. (ÆP.7-34) Problem 2: The amount of paper feed from the paper cassette is incorrect.
  • Page 109: Print Results Do Not Match Print Job Content

    Problem 1: Data from the print job data stream has been lost. Solution: Switch the printer and computer off, then switch them on again and start the print job again. Problem 2: Another printer driver was selected for the print job.
  • Page 110: Colors Wrong

    Problem 1: Monochrome printing is selected in the printer driver for the print job. Solution: On the Main tab of the printer driver, select Color for the Color Mode and try again. (ÆPrinter Driver Help) Problem 2: The printhead is not supplied with the ink properly.
  • Page 111: Other Problems

    On the operation panel, set “Cleaning at ON” as Off. (ÆP.5-13) If “Off” is selected, clean the printhead regularly by every 1 to 2 months. Problem 2: The printer power cord is being frequently removed and re-inserted into the power supply.
  • Page 112 Insert and slide the thin pin into the groove of the right cover. Insert a thin pin into the gap between the right cover and printer, just before the lock release lever (a) visible in the gap, then slide the pin toward the back upper cover.
  • Page 113 Push up the lever of the ink tank to replace then open the cover. Holding the ink tank by the grips on both sides, remove the ink tank. Important z Place the removed ink tank in a plastic bag and seal the bag. 7-15 Print Job Results Abnormal...
  • Page 114: Error Messages

    Problem 1: The installed ink tank does not match the color displayed in the message (x = Y, M, PM, C, PC, Bk) and cannot be used in this printer, or an empty ink tank was loaded in the slot.
  • Page 115 Solution: Press the Online button. However, the print job data stream cannot be printed. Cover Open Problem 1: The cover named in the second line of the printer operation panel display is open. Solution: Close the appropriate cover. Media Misfeed Problem 1: Paper or other print media did not feed.
  • Page 116: Service Call

    Service Call Problem 1: The stopper and tape inside the printer under the back upper cover have not been removed. Solution: Switch off the printer, remove the back upper cover, remove the stopper and tape, then switch the printer on again. (ÆSetup Guide) Problem 2: A problem has occurred in the printer.
  • Page 117 Solution: Remove the jammed media and press the Online button. (ÆP.7-20) Load Media Problem 1: The printer is waiting for paper or other print media to be loaded in the tray. Solution: Load the specified print media in the tray and press the Online button.
  • Page 118: Removing Paper Jams

    Removing Paper Jams When a paper jam occurs, the “Media Jam” message is displayed on the operation panel and the print job stops. Follow the procedure below to check each part for paper jams and remove the jammed sheets. While raising the manual feed lever, remove the paper cassettes. If you are using Cassette 2, be sure to remove all the paper cassettes.
  • Page 119 If you see paper jammed at the paper exit, use both hands to pull the jammed paper out slowly. If you see paper jammed at any paper feed slot, use both hands to pull the jammed paper out slowly. 7-21 Removing Paper Jams...
  • Page 120 If you see paper jammed at the back of the printer where you can access the optional paper cassettes, open the back cover (a) and the back inner cover (b), then remove the jammed paper. Grasp the knobs on both sides of the back inner covers (b) to open them.
  • Page 121 Try to avoid bending the transparent film (b). z You must pull the jammed paper toward front of the printer.Pulling it straight up could affect print quality or damage the printer. z If any of the jammed paper has torn during removal, make sure that you remove all pieces of torn paper inside the printer.
  • Page 122 Attach the front upper cover and the back upper cover. Load paper in the paper cassettes and insert the paper cassettes in the printer. 7-24 Troubleshooting...
  • Page 123: Performing Print Test

    Always load A4 or Letter sized paper in Cassette 1. If a smaller size is loaded, it may smear ink inside the printer and onto other media. z You do not need to select the media size on the operation panel. The media is force fed from Cassette 1 to print the pattern.
  • Page 124 Press the Cancel Job/Utility button. The Utility Menu opens on the operation panel. Press U t i l i t y M e n u N o z z l e C h e c k The nozzle check pattern prints. If there are no breaks in the vertical and horizontal lines for each color, the nozzle check pattern is normal.
  • Page 125 When you are finished, press the Online button to switch the Online lamp on. The printer is ready to print. et Media Cancel Job/ Utility etup Reset/Enter Power Online Ink Replace Online Message Performing Print Test 7-27...
  • Page 126: Cleaning The Printhead

    THead Cleaning C Perform when the printer has not been used for a long period, or when Head Cleaning B does not correct the problem. This cleaning method consumes the most ink. Head Cleaning C requires about 3 minutes.
  • Page 127 • If Head Cleaning C does not restore normal operation of the printhead, then the printhead is damaged and should be replaced. (ÆP.6-11) Press the Power button to switch the printer on. After a few seconds “Ready” is displayed in the operation panel and the Online lamp lights.
  • Page 128 Print a nozzle check pattern to determine if normal operation has been restored. (Æ“Performing Print Test” P.7-25) After printing the pattern is finished, press the Online button to switch the Online lamp on. The printer is ready to print. 7-30 Troubleshooting to select the head cleaning method, then press...
  • Page 129: Aligning The Printhead

    Always load A4 or Letter sized paper in Cassette 1. If a smaller size is loaded, it may smear ink inside the printer and onto other media. z You do not need to select the media size on the operation panel. The media is force fed from Cassette 1 to print the pattern.
  • Page 130 The printhead alignment pattern prints. 7-32 Troubleshooting et Media Cancel Job/ etup Utility Reset/Enter Power Online Ink Replace Online Message to select “Adjust Printer” then press to select “Adj. Printhead” then press to select “Position Adjust” then press to select “Print Pattern” then press...
  • Page 131 Repeat Step 8 to Step 9 to adjust the settings for B to F. After adjustment is finished, press the Online button to switch the Online lamp on. When “Ready” is displayed on the operation panel, the printer is ready to print. Vertical Lines Inconspicuous...
  • Page 132: Correcting Banding

    Always load A4 or Letter sized paper in Cassette 1. If a smaller size is loaded, it may smear ink inside the printer and onto other media. z You do not need to select the media size on the operation panel. The media is force fed from Cassette 1 to print the pattern.
  • Page 133 Press the Setup button. The Setup Menu opens in the display. Press to display “Adjust Printer” then press S e t u p M e n u A d j u s t P r i n t e r →...
  • Page 134 The selected setting is prefixed with an equals sign (=) to denote the G value for banding adjustment. Lines conspicuous After adjustment is finished, press the Online button to switch the Online lamp on. When “Ready” is displayed on the operation panel, the printer is ready to print. 7-36 Troubleshooting →...
  • Page 135: Adjusting The Amount Of Line Feed

    If you notice white or dark lines in your prints, print an LF setting pattern and adjust the amount of media feed. Before printing the LF setting pattern, load LF Adjust Paper provided with the printer or A4 or letter size High Resolution Paper (HR-101S) in Cassette 1.
  • Page 136 Reset/Enter Power Online Ink Replace Online Message to display “ Adjust Printer ” then press to display “ Adj. Printhead ” then press to display “ LF Adjust ” then press → to display “ Print Pattern ” then press...
  • Page 137 Online lamp on. When “Ready” is displayed on the operation panel, the printer is ready to print. Note z If you mistakenly alter the settings on the operation panel, the printer may print white or dark streaks. → →...
  • Page 138: Adjusting The Amount Of Line Feed For Each Media

    Always load A4 or Letter size media in Cassette 1. If a smaller size is loaded, it may smear ink inside the printer and onto other media. z You do not need to select the media size on the operation panel. The media is force fed from Cassette 1 to print the pattern.
  • Page 139 Press the Setup button. The Setup Menu opens. Press to display “ Adjust Printer ” then press S e t u p M e n u A d j u s t P r i n t e r →...
  • Page 140 When “Ready” is displayed on the operation panel, the printer is ready to print. Note z If you mistakenly alter the settings on the operation panel, the printer may print white or dark streaks. z However the setting value of the print patterns may show different numbers from -28 - +28, you can not select these numbers on the operation panel.
  • Page 141: Chapter 8 Other Important Information

    Other Important Information This chapter describes options, specifications, and provides other information.
  • Page 142: Options

    The following options can be used with this printer. Paper Feed Units A paper feed unit is installed below the printer to hold an additional paper cassette. One paper cassette can be added to the printer. The printer can switch automatically between the paper cassettes as alternate paper sources.
  • Page 143 Universal Cassette UCW-22 For Cassette 2. 13x22 inch Cassette UCW-20 Exclusive for Proof Paper. Options...
  • Page 144: Uninstalling The Software

    Deleting Old USB/IEEE 1394 Printer Drivers Follow the procedure below when you need to remove an old version of a USB or IEEE 1394 printer driver. All of the printers presented in the list at Step 3 will be deleted.
  • Page 145 Delete all the printer drivers presented in the list. Confirm the names of the printers, then click the Yes button. Uninstall begins. When the uninstallation is finished, the printer names deleted from this list are displayed. Confirm the printer names, then click the OK button.
  • Page 146: Uninstalling The Printer Driver

    On the desktop, click the Start button, point to Programs, then click “GARO Printer Driver Uninstaller” for “Canon Printer Uninstaller”. The Delete Printer window opens. Click the printer in the list you wish to delete, then click the Delete button. Confirmation message appears.
  • Page 147: Uninstalling Garo Status Monitor

    Click the finish button after the InstallShield Wizard complete is displayed. Uninstalling the LPR Port Follow the procedure below to uninstall Canon LPR Port installed with Windows. Follow the messages indicated on the screen to uninstall the GARO Status Monitor. On the Advanced sheet of the Printer Properties dialog box, for "Print to the following port"...
  • Page 148: Uninstalling The Garo Device Setup Utility

    Uninstalling the GARO Device Setup Utility Follow the procedures below to uninstall the GARO Device Setup Utility installed with Windows. On the desktop click the Start button, point to Settings, then click Control Panel. The Control Panel window opens. Double-click the Add/Remove Programs icon. Select GARO Device Setup Utility from the list of software applications then click the Change/Remove button.
  • Page 149: Specifications

    Specifications Print Capacity Print Method Serial Bubble Jet Black (Draft) mode: 20 ppm (A4 text pattern) Print Speed Color (Draft) mode: 18 ppm (A4 DTP pattern) Max. Resolution 2400 x 1200 dpi Interface Parallel Interface 1 port (IEEE1284) USB Interface 1 port (1.10 Compliant) Network Interface...
  • Page 150 *1. Use an interface cable up to 2 m (6.6 ft.) long. *2. The power consumption becomes maximum when using the bottom cassette. The printer consumes some power even when the power is switched off. Remove the power plug from the power point to cut off the power consumption completely.
  • Page 151: Index

    ...4-12 front upper cover ...1-2, 2-18, 7-20 function menu flow ...5-8 summary ...5-12 types ...5-7 using ...5-10 GARO Device Setup Utility ...8-8 GARO Printer Driver ...4-3 GARO Status Monitor ...8-7 Glossy Paper ...2-2 guide pin ...1-6 8-11 Index...
  • Page 152 hard reset ...5-5 head cleaning procedure ...7-28 types ...7-28 Help Macintosh ...4-13 Windows ...3-4 High Gloss Photo Film ...2-3 IEEE1394 port ...1-3 ink level detection function ...6-8 Ink Replace button ... 5-6, 6-4 ink tank cover ...1-5 ink tanks ...1-5, 6-2, 8-9 handling precautions ...6-3 how to replace ...6-4 when to replace ...6-2...
  • Page 153 Print Queue Restarting ...4-8 print side ... 2-10, 2-19 printer cleaning ...6-9 name ...1-2 specifications ...8-9 troubleshooting ...7-3 printer driver ...4-2 printer selection ...4-2 printhead ... 1-4, 6-16 aligning position ...7-31 handling precautions ...6-11 lock cover ...1-4 lock lever ...1-4 replacing ...6-12...
  • Page 154 Reset/Enter button ...5-5 right cover ...1-2, 1-5, 6-4 Set Media button ... 2-14, 5-4 Setup button ... 5-4, 7-32, 7-35, 7-38, 7-41 setup menu ...5-7, 5-8, 5-12 slide lever ... 1-2, 2-19 transparencies ...2-3 transparencies, quick dry ...2-4 tray ... 1-3, 2-17 troubleshooting ...7-2 universal paper cassettes ...8-2 USB port ...1-3...

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