Quality Assurance - Sungrow SG2K5-S User Manual

10 Appendix
10.2

Quality Assurance

When product faults occur during the warranty period, SUNGROW will provide
free service or replace the product with a new one.
Evidence
During the warranty period, the customer shall provide the product purchase
invoice and date. In addition, the trademark on the product shall be undamaged
and legible. Otherwise, SUNGROW has the right to refuse to honor the quality
guarantee.
Conditions

After replacement, unqualified products shall be processed by SUNGROW.

The customer shall give SUNGROW a reasonable period to repair the faulty
device.
Exclusion of Liability
In the following circumstances, SUNGROW has the right to refuse to honor the
quality guarantee:

If the free warranty period for the whole machine/components have expired.

If the device is damaged during transport.

If the device was incorrectly installed, refitted, or used.

If the device is operated in a very improper environment, as described in this
manual.

If the fault or damage was caused by installation, repairs, modification, or
disassembly performed by a service provider or personnel other than this
company.

If the fault or damage was caused by the use of non-standard or
non-SUNGROW components or software.

If the installation and use range are beyond stipulations of relevant
international standards.

If the damage was caused by an abnormal natural environment.
For faulty products in any of above cases, if the customer requests
maintenance, paid maintenance service may be provided based on the
judgment of SUNGROW.
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User Manual