Quality Assurance; Contact Information - Sungrow SG250HX User Manual

10 Appendix
10.3 Q uality Assurance
When product faults occur during the warranty period, SUNGROW will provide free service or
replace the product with a new one.
Evidence
During the warranty period, the customer shall provide the product purchase invoice and date.
In addition, the trademark on the product shall be undamaged and legible. Otherwise, SUN­
GROW has the right to refuse to honor the quality guarantee.
Conditions
• After replacement, unqualified products shall be processed by SUNGROW.
• The customer shall give SUNGROW a reasonable period to repair the faulty device.
Exclusion of Liability
In the following circumstances, SUNGROW has the right to refuse to honor the quality guar­
antee:
• The free warranty period for the whole machine/components has expired.
• The device is damaged during transport.
• The device is incorrectly installed, refitted, or used.
• The device operates in harsh conditions beyond those described in this manual.
• The fault or damage is caused by installation, repairs, modification, or disassembly per­
formed by a service provider or personnel not from SUNGROW.
• The fault or damage is caused by the use of non-standard or non-SUNGROW components
or software.
• The installation and use range are beyond stipulations of relevant international standards.
• The damage is caused by unexpected natural factors.
For faulty products in any of above cases, if the customer requests maintenance, paid main­
tenance service may be provided based on the judgment of SUNGROW.
10.4 C ontact Information
In case of questions about this product, please contact us.
We need the following information to provide you the best assistance:
• Model of the device
• Serial number of the device
• Fault code/name
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