Weighing Problems - Neopost IS-6000 User Manual

11.3
Problem: The Weighing Platform or Dynamic Weighing
Module doesnot Weigh Properly
The Base does not seem to display a correct weight. You have to check the weighing device
(Weighing Platform or Dynamic Weighing Module) as follows.
Possible cause
The weighing device is not selec-
ted.
There are vibrations or air drafts in
the weighing area.
11
Something is touching or lying on
the Weighing Platform.
The Weighing Platform zero is not
correct.
Weight too heavy for current rate
(you have placed a package on the
platform that is too heavy for the
rate selected).
Weight on platform exceeds capa-
city defined in Weighing Platform.
320

Weighing Problems

Display – – g indicates a weighing error. When this weighing error
occurs on the home screen, the Standard Weighing mode is
automatically selected.
Action
See the weighing type selection procedures in
ing a Weighing Mode
Use a solid and steady table:
Clear the weighing area and re-zero the Weighing
Platform (see
242).
See the Weighing Platform zeroing procedures in
Weighing Devices Settings
1.
2.
3.
1.
2.
on page 86.
• Away from any door
• Away from any fan.
Weighing Devices Settings
Press [OK] to clear the error message.
Press the [Rate] key and select a rate class that
can accommodate the weight of the package.
Press lightly on the Weighing Platform to estab-
lish the weight and postage with the new rate.
Remove the package and if possible, weigh it
on another scale.
Use Manual Weight Entry mode to enter the
weight and determine the postage.
Select-
on page
on page 242