Neopost IJ-25 User Manual
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Neopost IJ-25 User Manual

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Summary of Contents for Neopost IJ-25

  • Page 1 User Guide Franking machine IJ-25...

  • Page 2: Table Of Contents

    INTRODUCTION/CONTENTS INTRODUCTION Thank you for choosing Neopost as the supplier of your franking equipment. You have made an important decision, as your IJ25 will save you time and effort processing your daily mail. This user guide tells you how to operate your machine, please read it carefully.

  • Page 3: Controls & Features

    CONTROLS AND FEATURES The following pages detail the Controls and Features associated with your IJ25 Franking Machine, please take the time to read them carefully. M e s s a g e Date Stamp IJ25 Franking Machine User Guide...

  • Page 4: Controls & Features

    Rate Card Available, only when used in conjunction with a scale. When postal rates change, a new Rate Card may be obtained from your Neopost dealer/agent. Town Card In the event of an address change, a town card containing new town data is available from your Typical Memory Card Neopost dealer/agent.

  • Page 5: Frank An Envelope Or Label

    FRANKING INTRODUCTION The IJ25 should be operated on a flat level surface. In order to achieve the best impression, your IJ25 requires that with bulky or uneven items, the contents are correctly folded and inserted into the envelope. It is sometimes unavoidable that your mail will contain staples, paper clips and other fixings.
  • Page 6 N o t e : For an envelope exceeding 8 mm thick, a label must be used. Labels For franking parcels or packets, a pre-cut self adhesive label approved by Neopost should be used. When feeding a label, select the postage value required and feed the label into the machine in the same way as you would an envelope.

  • Page 7: Use The Scale To Get The Correct Postage

    Setting of values for franking is automatic. When postal rates change, your machine may be updated by installing a Rate Card which can be obtained from your Neopost dealer or agent. For information relating to the installation of new postal rates, please refer to page 20.
  • Page 8 FRANKING WITH WEIGHSCALE HOW DO I CALCULATE THE CORRECT POSTAGE? Using the blue keys scroll (< >) to required Postage Class 2 Rate. 0.19 Note: If the displayed weight is greater than 0 g, with nothing on the scale, the scale must be set to zero. To Zero the scale, Press: Class 2 Place item to be weighed on the scale, the weight and...

  • Page 9: What Can I Print

    In stamp (postage) mode, you can print postage, pre-date your mail, select a message from up to eight pre-loaded messages or select one from two of your own design (when ordered from your Neopost dealer or agent). Other printed message combinations may be possible, dependent on different country requirements.

  • Page 10: Printing Options

    PRINTING OPTIONS Message Only Mode In message only mode, you may select and print a message from up to eight pre-loaded messages or select one from two of your own design. Message + Date Mode In message + date mode, you may select and print a message from up to eight pre- loaded messages or select one from two of your own design as well as date...

  • Page 11: Pre-Date My Mail

    < > From Ready mode, press and using the blue keys scroll ( display. Current Message (if selected) is displayed. {MESSAGES} Neopost < > To change the Message, press and using the blue keys scroll ( ) to the desired Message:...

  • Page 12: Maintain The Print Quality

    MAINTAINING PRINT QUALITY Under normal operating conditions, your IJ25 franking machine will produce excellent quality prints. However, if lines are missing from the stamp, it will be necessary to clean the print-head. From Ready mode, press the key. Then using { CARTRIDGE} <...

  • Page 13: Check Meter Registers

    METER REGISTERS METER REGISTERS Your franking machine is equipped with a series of electronic registers to monitor franking transactions. These registers may be displayed as follows. (All register values displayed are typical) Selection To select a Meter Register, from Ready mode, { RECREDIT?} Press 478.64...
  • Page 14 METER REGISTERS Additional Registers Low credit Warning When machine credit falls below or equal to the low credit level, the display will alternate between Ready and LOW CREDIT . (To program or change the low credit level, please see page 19). Ready 0.31 LOW CREDIT...

  • Page 15: Replace An Ink Cartridge

    REPLACING AN INK CARTRIDGE Important Note: If the machine is to be returned for any reason, please remove and retain the ink cartridge. From Ready mode, press the key. Then using { CARTRIDGE} < > the blue keys scroll ( ) to the following display: Press to confirm.
  • Page 16 REPLACING AN INK CARTRIDGE Carefully withdraw the used cartridge and discard. Remove the new cartridge from its packaging and peel off the Blue tape seal that protects the print head. Place the new cartridge into its holder as illustrated, close the blue latch and press gently until it locks the cartridge in place.

  • Page 17: Print A Machine Report

    REPORTS Machine status reports can be printed on franking labels. Meter Summary Report Provides information relative to current machine status. IJ25 Meter Summary Report Die No. N0000000 03/03/01 14:23 CREDIT (POSTAGE UNUSED) TOTE (POSTAGE USED) POST OFFICE ITEMS Recredit Report (Certain Countries Only) Provides recrediting information.
  • Page 18 REPORTS Printing a Report From Ready mode, press the key. Then using REPORTS ) to the REPORTS display: < > the blue keys scroll ( RECREDIT Press to confirm. < > REPORTS Next, using the blue keys scroll ( ) to the report type you wish to print.

  • Page 19: Setup A Memory Function

    MEMORY SETTINGS INTRODUCTION To programme a commonly used print combination proceed as for the following example: Programming a Function First select the required message (see Message Selection Ready 0.27 on page 10). 03/03/01 Then select the required postage value (see page 5). Next select the print mode required (see page 9).

  • Page 20: Make Changes To My Machine Setup

    SETUP MODE Introduction This section describes how to customise the setup of your IJ25 franking machine. To enter SETUP mode press the key. SETUP Then using the blue keys scroll (< >) to: Press: Current High Value displayed. HIGH VALUE} 0.00 To Change a Value Setting HIGH VALUE , LOW CREDIT , USER PIN , TIMEOUT and DEFAULT POST are all Value...

  • Page 21: The Post Office Has Changed Their Postage Rates

    MEMORY CARD The following memory cards are currently available from Neopost: Message Cards (one message per card); Rate Card (when postal rates change); Town Card (if you move to a different postal area). How To Load Data Using a Memory Card Please Note: It is important that you carry out all the steps detailed below.
  • Page 22 MEMORY CARD To return to Ready mode, press twice. Power your machine OFF then ON. Ready £0.27 If entering a SECOND slogan, repeat the 02/12/00 procedure from Step 1 to Step 7. To select your customised message, please refer to page 10, (Message Selection). For any additional slogans/messages Repeat operations 1, 2, 3 and 4 as above, then REPLACE FILE?

  • Page 23: Add Credit To My Machine (Purchase Postage)

    ADDING CREDIT REMOTE CREDIT SETTING (Certain Countries Only) Credit is purchased using the Credifon re-setting system. Connect one end of the telephone link cable to the Modem Socket ( ) at the rear of the machine and the other end to an adjacent telephone line outlet. As a Credifon user you will have been issued with your own Credifon PIN, therefore to initiate a valid credit-resetting sequence, the correct PIN must be used.
  • Page 24 ADDING CREDIT On completion of recrediting, the following display RECREDIT will be observed: D O N E 578.64 Press to return to Ready mode. Ready 0.31 03/03/01 If an incorrect Credifon PIN was entered, the WRONG PIN following display will be observed. TRY AGAIN In this case, press twice to return to Ready mode,...

  • Page 25: Setup Credifon & Service Telephone Numbers

    CREDIFON PROCEDURES CREDIFON RECREDITING SYSTEM Telephone number change The telephone number of the credit re-setting centre is stored in the IJ25. This is used when you want to purchase credit. If you are advised that this number has changed, it must be entered as detailed below. From Ready mode press the key, then using SETUP...
  • Page 26 03/03/01 NEOPOST ASSISTANCE In the unlikely event of a machine failure occurring, help is available from your Neopost dealer or agent. The Neopost Help Centre Telephone Number is stored in your IJ25. To enter a new Help Centre Telephone Number, SERVICE NO.

  • Page 27: Quick Reference Guide

    QUICK REFERENCE GUIDE PIN SET TO ZERO LOG ON e . g . L O C K E D Ready 0.00 WELCOME TO IJ25 - - - - 03/03/01 PLEASE WAIT Enter your 4 digit User PIN FUNDS KEY MEMORY KEY P a g e { RECREDIT?} CREDIFON PIN...
  • Page 28 QUICK REFERENCE GUIDE ENTER POSTAGE FRANK YOUR MAIL Ready 0.27 03/03/01 LOG OFF MENU KEY FRANKING WITH Only if User PIN is SCALE Page set to Zero Page M E S S A G E < > to RATE L O C K E D <...

  • Page 29: Display Messages

    DISPLAY MESSAGES In the course of operation, one of the following screen messages may be displayed. The cause for the message and the appropriate actions are listed on the following pages. CREDIFON MESSAGES SCREEN DISPLAY CAUSE REMEDY Credifon Account on hold. Call the Helpdesk.
  • Page 30 File exists in machine. Accept ‘Replace File?’ - OK. REPLACE FILE? System Error. Call Helpdesk. WARNING DIE MISSING Mail removed during print. Place mail firmly into the WARNING MAIL machine. NOT PRESENT For Neopost Helpdesk call Tel: IJ25 Franking Machine User Guide...
  • Page 31 Error messages generally may be re-set, if error messages persist after taking the appropriate action and three attempts at reset have been made, call Neopost Helpdesk. Always quote your meter number and the error number to Neopost Helpdesk.
  • Page 32 DISPLAY MESSAGES SCREEN DISPLAY REFERENCE Page No. Page No. Page No. CONNECTING CONFIRM CREDIFON PIN A M O U N T HIGH VALUE ENTER AMOUNT HIGH VALUE LOW CREDIT INSPECTION LOW INK REPLACE FILE? NO INK TRANSACTING WELCOME TO WEIGHT OVER ZERO SCALE I J 2 5 IJ25 Franking Machine User Guide...
  • Page 34 Neopost declares that this Franking Machine is in compliance with the Essential Requirements and other provisions of Directive 1999/5/EC. A full copy of this Declaration may be found at www.neopost.co.uk\doc\ij25. MODEM APPROVAL REQUIREMENTS This equipment contains a modem which has been approved in accordance with Council Decision 98/482/EC-CTR21 for pan-European single terminal connection to the Public Switched Telephone Network (PSTN).
  • Page 35 Products presented in this guide are conform to requirements of directives nbr 73/23/CEE and 89/336/CEE. Neopost has implemented a program for the recycling of worn franking machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him.
  • Page 36 4133021E/C - 01/02/2015...

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