Neopost IS-6000 User Manual
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Neopost IS-6000 User Manual

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IS-6000
FRANKING MACHINE
USER'S GUIDE

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Summary of Contents for Neopost IS-6000

  • Page 1 IS-6000 FRANKING MACHINE USER'S GUIDE...
  • Page 2 CONTACTING NEOPOST Contact Neopost for further assistance if you have problems in operating the machine: Tel: 0845 880 0000...

  • Page 3: Table Of Contents

    Table of Contents 1 Read this First What you will Find in this Manual..........3 Safety Requirements..............5 2 Mailing System Overview Mailing System Components ............9 Operator Controls..............18 System Power Management ...........29 3 Running Mail Processing Mail Guidelines .............35 Standard Setup ...............36 Running Mail ................53 Running Special Mail Types............61 Detailed Steps to Run Mail............72...
  • Page 4 8 Configuring the System Settings Overview ..............195 Logging in / out as the Supervisor ........196 Postage Default Settings ............198 Creating Shortcuts ..............203 Printing Default Settings ............209 Job Memories ............... 211 Postage Warning Settings ............ 214 Sealer Default Settings ............

  • Page 5: Read This First

    Read this First 1 Read this First This section contains important information about safety precautions and environ- mental recommendations to operate your equipment in the best possible conditions. What you will Find in this Manual..........3 Safety Requirements ..............5...

  • Page 7: What You Will Find In This Manual

    What you will Find in this Manual What you will Find in this Manual Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual.
  • Page 8 Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING : indicates a human safety hazard. ATTENTION : brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE : remark that explains different specifications. TIP : advice to help save you time when processing your mail.

  • Page 9: Safety Requirements

    Safety Requirements Safety Requirements Please read this section carefully before connecting or using your equipment. Power Connection Before connection, check whether the mailing system is suitable for the local AC power voltage. Refer to the type plates at the back of the equipment. THIS EQUIPMENT MUST BE GROUNDED Only connect the power plug to an outlet provided with a pro- •...
  • Page 10 Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental pro- tection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.

  • Page 11: Mailing System Overview

    Mailing System Overview 2 Mailing System Overview Get to know your mailing system in this section. Mailing System Components ..........9 Operator Controls..............18 How to toggle from your mailing system display mode to your PC display mode ..27 System Power Management ..........29 How to Turn the System ON/OFF...................

  • Page 13: Mailing System Components

    Mailing System Components Mailing System Components The illustrations and tables below show the basic mailing system configuration, in- cluding optional accessories you may have added. Equipment overview Mixed-Mail Feeder Automatically feeds envelopes of different sizes and seals them if required. Dynamic Weighing Automatically weighs and rates mail that can be pro- Module (optional)
  • Page 14 Equipement Details Envelope Hopper Envelopes are loaded here for processing. Side guide Prevents skewing and/or large stack of mail from fall- ing over. Feeder release handle Provides access to feeder for maintenance or to clear stoppage. Sealer water filter Provides access to filter for cleaning. access Removable filter for user self-maintenance.
  • Page 15 Print Base Top View Meter (Postal security Postage meter that stores credit and tracks postage device/PSD) usage. DO NOT REMOVE. Meter (PSD) Access Provides access to meter (PSD). Lift from right side to Door open.. Front view Print Base Release Release button for ink tank.

  • Page 16: Control Panel

    Control Panel The control panel includes a touch-screen monitor and a keyboard with touchpad mouse. Monitor Colour, touch-screen display. Keyboard Allows the input of data to your mailing system. To use the numerical keys, ensure that [Num lock] is activated.
  • Page 17 Dynamic Weighing Module (option) The Dynamic Weighing Module is an in-line weighing scale that is placed between the feeder and the print base. It receives envelopes from the feeder, and measures four points (length, width, thickness and weight) to determine the postage value. Cover Provides access to jammed mail pieces.
  • Page 18 Stackers (option) The mailing system offers trays or a motorised conveyor stacker to collect and stack processed mail. There are three options, each offering a different level of stacking capacity : Catch tray • Drop tray • Motorised Conveyor Stacker. •...
  • Page 19 Motorised Conveyor Stacker The conveyor Motorised Conveyor Stacker, a motorised enveloped stacker with a conveyor belt, offers the highest level of mail processing efficiency. It provides the greatest envelope stacking quantity, while reducing the amount of interventions. You can select a working mode on the stacker by using the switch button: Automatic : Optical sensor automatically starts the conveyor belt as envelopes exit •...
  • Page 20 Accessories Weighing Platform (optional) The Weighing Platform allows you to process mail that cannot pass through the base or Dynamic Weighing Module.
  • Page 21 Report Printer A USB printer can be directly connected to the mailing system for printing mailing- related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support.

  • Page 22: Operator Controls

    Operator Controls Operator Controls Control Panel The touch-screen monitor, in combination with a PC keyboard, provides you with complete control of the mailing system. To perform an operation or function, touch the corresponding area on the touch- • screen display, or use the touchpad mouse on the keyboard. The keyboard is used to enter data such as account numbers or names, to •...
  • Page 23 Touch-Screen Layout Task Bar Displays the imprint type (print, pass through or received) and the current operator logged on. Postage Imprint and Contains the imprint options, rate selection, value and Rate Section weight of mail piece, and date of mailing. Account Section Contains the account information and selection.
  • Page 24 Imprint, Postage and Rate Section This area allows you to: Customise the imprint by adding ERA and/or a slogan. • Set, advance or omit the date printed in the indicia (imprint). • Select the postal rate that will be used for rating and printing of postage values. •...
  • Page 25 Account Section This area displays the current account name and number and allows the user to select a new account: Account Information Displays the account name and number currently selected. Account Selection Allows the user to select an account by name or num- ber.
  • Page 26 Processing Modes Section This area allows selection of primary operating modes, including sealing, weighing and label printing. Sealing Mode Offers three different sealing modes. Moistening Level Allows adjustment of the moistening level for sealing envelopes Quiet Mode Offers a reduced noise level with a reduction in speed Weighing type Allows selection of weighing options.
  • Page 27 System Monitoring Section This area displays ink level, number of items processed, credit available and external connections. Ink Level Displays the quantity of ink remaining in the tank. Credit Available Displays the amount of credit in postage meter. Credit Allows user to add credit, view postage usage and perform a postal inspection.
  • Page 28 Navigation Button Bar Section This area allows quick access to the menu, mailbox and four customised menu options Menu Accesses mailing system Menu, including the supervi- sor login. Mailbox Opens the Mailbox to view or delete mailing system messages. Direct access buttons Customisable shortcuts that provide direct access to menu selections.
  • Page 29 Display Adjustment You can adjust the height and the angle of the display. Use the handle located behind the display (top arrow in above illustration) to unlock the mechanism and adjust height and angle. To adjust display contrast and brightness, use the buttons located at the bottom of the screen.
  • Page 30 Side-Panel Operation keys Starts the mailing machine’s motor for mail process- Start ing. Stops the mailing system motors. This also stops mail Stop from being processed. PC Toggle Allows a screen toggle on your mailing system and to display either mailing system display or your PC dis- play.

  • Page 31: How To Toggle From Your Mailing System Display Mode To Your Pc Display Mode

    PC Toggle You can use the screen of your mailing system to display your PC interface by con- necting your PC to your mailing system. Display parameters The mailing system screen is optimal for the following default display parameters: resolution = 1024x768 •...
  • Page 32 Keyboard The Keyboard is a standard personal computer keyboard. You can use the shortcuts listed in the table below NAVIGATION KEYS [Enter] Validates the current screen. [Back- Clear Deletes the last character or digit in an entry field. space] Delete [Del] Deletes the next character or digit in an entry field Back / Cancel...

  • Page 33: System Power Management

    System Power Management System Power Management System ON/OFF The ON/OFF switch is located at the rear of the right ON/OFF switch hand side of the mailing system base. ON/OFF Turns the mailing system ON or OFF. Always use the ON/OFF switch to switch off the system. Never unplug the power cord.

  • Page 34: How To Switch Between 'Sleep' And 'Wake' Modes

    System Sleep Mode Your mailing system is Energy Star® qualified and automatically goes into a low- power 'Sleep' mode after a period of inactivity. A very low-power 'Sleep' mode, called 'Soft-off' is also available. The mailing system will automatically switch to 'Sleep' mode after 5 minutes of •...

  • Page 35: How To Start / Stop The Mail Processing

    Mail processing Start/Stop To process mail, use the following keys. START / STOP KEYS Stop Red button – Stops mail processing. Start Green button – Starts mail processing. How to Start / Stop the mail processing How to Start / Press the corresponding button on the control panel to start/ stop the mailing system.

  • Page 37: Running Mail

    Running Mail 3 Running Mail This section describes how you can run mail: choosing a Type of task, selecting a rate and weighing method, activating sealing and so on, depending on the type of process you need to apply to your mail. Processing Mail Guidelines ..........35 Standard Setup ..............36 How to Sort Mail by type ....................
  • Page 38 How to Adjust the Moisture Level for Sealing..............94 How to Fill the Auto Label Dispenser................95...

  • Page 39: Processing Mail Guidelines

    Processing Mail Guidelines Processing Mail Guidelines In this Chapter This chapter provides procedures to process mail. Procedures are organised in the following successive parts: Sequences of general steps involved in mail standard processing (p.36 ) • Additional sequences for special mail processing : re-dating, PPI mail... (p.53 ) •...

  • Page 40: Standard Setup

    Standard Setup Standard Setup Recommended Mail Processing Steps This section recommends a standard list of steps to help you process your mail effi- ciently. As mail requirements differ from day to day, some of the settings may not be necessary, or the order may vary. The order given below is recommended. Preparing Mail and Mailing System for Operation Mail preparation involves: Sorting mail by type , (p.39 )
  • Page 41 Final Mailing Preparation Before beginning processing, these last steps may be necessary for each stack of mail: Choose the Sealing Mode to seal envelopes or to run sealed envelopes. • Change accounts if you track accounts or departments • Clear the batch counter if you need to generate a report for the mail you are about •...
  • Page 42 Mail Types and Associated Tasks This table lists the different process you can carry out and the related task and pa- rameters. If you want to..then select and apply settings: Imprint Type... Apply Normal Postage [Normal ] Rate • to outgoing mail Weighing mode •...

  • Page 43: How To Sort Mail By Type

    Sorting Mail To maximize efficiency in mail processing, sort your mail into groups that have similar characteristics. By doing this, it may reduce the amount of work steps by minimizing the number of times you change imprint types, weighing modes, sealing modes and rate selection.

  • Page 44: How To Log In And Start A Work Session

    Waking up the System and Starting a Work Session In order to begin mail processing, the user must “wake up” the system (the power must already be on). Once the screen powers on, one of the following will occur: The home screen will be displayed for immediate processing •...
  • Page 45 Frequently Asked Questions Machine check list: Question... How to answer Do I have enough postage? Look at the credit selection at the bottom of the screen. To add credit, see p.100 . Is the sealer bottle properly For sealing while printing the envelopes, see to Fill the Sealer Bottle filled? p.266 .

  • Page 46: Enhancing And Modifying The Imprint

    Choosing a Task and Enhancing the Imprint Follow the procedure below to select a Task. Enhancing and Modifying the imprint Enhancing and Follow the sequence to check the Imprint type and enhance the imprint. Modifying the imprint Once your mail stack is ready: Make sure you are on the home screen of the Imprint Type [Normal ].
  • Page 47 To change the ERA , press the ERA area on the screen and select an ERA to be printed. For detailed instructions, see p.84 . To change the Slogan , press the Slogan area on the screen and select a slogan. For detailed instructions, see p.85 .
  • Page 48 For detailed instructions, see p.88 . To offset the print position , press the Print area on the screen and select the print position. How to Apply (or Cancel) a For detailed instructions, see Print Offset p.87 . For frequently used tasks, set an Job memories for fast selection. Using Job Memories p.89 .
  • Page 49 Press the corresponding button to change a selection: Slogan Date...

  • Page 50: Settings Sequence For Postage

    Choosing Rates and Weighing Modes Make sure you have completed the preparation steps outlined in Frequently Asked Questions p.41 . Settings Sequence for Postage Settings Se- Normal From the [ ] home screen: quence for Select a rate (and extra services if necessary) . Postage Use the buttons in the rate area: You may:...
  • Page 51 On this screen: - Press a rate button (or type its number) to select the rate or display the options, and then press [OK] . all rate options - Select Rate Wizard to be guided through and to access all available rates. Selecting a Rate - For more details, see p.73 .
  • Page 52 You are now ready to select the sealing mode and start printing envelopes or labels.

  • Page 53: Changing Accounts

    Changing Accounts To process mail using a different account, follow the procedure below. This only applies if you track account/department usage and the Account Management and Account mode is activated (see Access Control p.105 ). Changing Accounts Changing Ac- To change accounts: counts As a user: Press the Account area on the homepage screen, or...

  • Page 54: How To Reset The Item Counter

    Resetting the Item Counter The Item counter allows you to generate a ' batch report ' on those mail pieces pro- cessed since the last reset of the counter. Counter Data Reports For more information about Batch Reports, see p.151 . •...

  • Page 55: How To Select The Sealing Mode

    Checking the Sealing Mode The feeder includes a sealer that can automatically seal envelopes of mixed sizes while processing mail. If activated, the sealer can work in two modes: Sealing nested (open) flaps only . It will not seal flaps that are closed large letters. •...
  • Page 56 See also Sealer As supervisor, you can set the default sealing mode and moisture level: see • Default Settings p.216 .

  • Page 57: Running Mail

    Running Mail Running Mail Recommended Steps for Processing Mail Standard To run mail, complete the preparation steps in section Setup p.36 , before following the steps below. Running mail varies significantly depending on the Weighing mode you choose. The current weighing mode is indicated by the icon on the Weighing modes button. Selecting a Weighing Mode About weighing modes, see p.76 .

  • Page 58: Steps To Run Mail In Dynamic Weighing Modes

    Running Mail Using the Dynamic Weighing Module The Dynamic Weighing Module uses a four-point detection system to weigh and rate mail. It measures the length, width, thickness and weight to properly determine the mailing format within the mail class (that is to say letter vs. large letter formats) and rate the mail pieces.

  • Page 59: Running Mail In Standard Weighing Mode

    Running Mail Using the External Weighing Platform The external weighing platform is used for large, heavy or bulky mail that cannot be run through the mailing system with a Dynamic Weighing Module. On the other hand, if you do not have the optional Dynamic Weighing Module, you will need to use the platform to weigh and rate all your mail.
  • Page 60 Place the envelope (or identical set) on the hopper. Mail should be placed against the rear wall and covering the optical (clear) sensor. mailing system applies postage and the envelopes are sent to the mail tray or stacker. To print on one or several identical labels Press A label selection screen is displayed.

  • Page 61: Steps To Run Mail In Differential Weighing Modes

    Running Mail in Differential Weighing Modes Differential weighing offers faster, more efficient mail processing when using an ex- ternal weighing platform (WP). In this mode, you can place a stack or container of mail on the weighing platform The weight is then calculated as each mail piece is removed from the weigh platform (by calculating the differential from the amount on the weighing platform less the weight removed).
  • Page 62 To print directly on the envelope, place the en- velope on the hooper. Mail should be placed against the rear wall and covering optical (clear) sensor. If the mail piece is too thick or too large to process through machine, press Mail to print a label.

  • Page 63: Running Mail In Manual Weighing Mode

    Running Mail in Manual Weighing Mode The mailing system offers two modes for manual weighing : Manual weight entry ), where you enter a known weight to calculate the • postage value. This may be used if the weight exceeds the limit of your weighing platform but another scale has been used to determine the weight.
  • Page 64 Type the number of labels to print, or use the arrows. If necessary, using the buttons, change the label dispenser you want to use (if a RLD is installed). Press to start printing.

  • Page 65: Running Special Mail Types

    Running Special Mail Types Running Special Mail Types Running PPI Mail You can print prepaid or PPI indicia with this mailing system. This provides the added benefit of printing PPIs on-demand without having to stock various pre-printed en- velopes. The system has the ability to store up to five custom PPIs. You also have the option to seal and count the mail pieces processed.

  • Page 66: Steps To Set Up Ppi Printing

    Steps to Set Up PPI Printing Steps to Set Up Once your mail stack is ready: PPI Printing Make sure you are on the home screen of the Imprint Type ]. The name of the imprint type is indicated on the first line of the home screen as illustrated below.
  • Page 67 batch is all the same size and weight, use Batch mode (if you have a Dynamic Weighing Module) or standard weighing to Selecting a Weighing weigh and record the first piece. See Mode p.76 . To change the current weighing mode, press the Weighing mode button and select a weighing mode from the options screen.
  • Page 68 Press the corresponding button to change a parameter. From left to right:   Slogan  PPI *  Format of mail pieces * These options have postal implications. To set the imprint quickly, consider using job memories . The job memories store the stamp with all the desired print options and Using Job Memories settings.

  • Page 69: Steps To Run Ppi

    Running PPI Steps to Set Up PPI Printing After completing the initial set up in p.62 , follow the steps below to run mail. Steps to Run PPI Steps to Run PPI From the Imprint Type:[ ] home screen: Start a new Operational PPI Report if necessary. Press Reset/Report to open the Operational PPI Report screen and start a new report.
  • Page 70 When sealer is activated, collect the mail piece stack in the catch tray and put stack aside to let envelopes dry.
  • Page 71 Running mail for “Received” You can print the date on incoming mail for internal tracking purposes. The text “Re- ceived on” can be added before the date. This feature is useful for companies that receive mail requiring a deadline (payment due dates, for example). It allows them to validate the date of receipt, since the date of processing may not be the same.

  • Page 72: How To Process 'Received' Mail

    How to Process 'Received' Mail How to Process Once your mail is ready: 'Received' Mail Received Confirm you are in Imprint Type: [ ] home screen. The name of the Imprint Type is indicated on the top line of the home screen as illustrated below. How to Change the Imprint Type If necessary, see p.72 .
  • Page 73 to make your selection. You can also check (or change) all the print settings by using Imprint settings screen: Press and select the path: > Imprint settings (or type Imprint settings screen is displayed. In this screen, you can simply select the Received marking button or the Date button to make any changes.

  • Page 74: How To Process Mail Without Printing

    Running 'Pass Through' Mail (Sealing or Counting only) The Imprint Type [Pass Through ] allows you to: Run mail for “sealing only” without printing • Only convey mail – without printing or sealing – for counting or testing purposes. • Recommended Steps for Processing 'Pass Through' Mail Processing mail without printing requires the following steps: Pass through...

  • Page 75: How To Count Mail Pieces Using Weighing Platform

    Then, run mail. Place the envelope (or identical set) on the hopper. Mail should placed against the rear wall and covering optical (clear) sensor. Press to start. mailing system prints the mail pieces and sends them to the catch tray. Counting Piece on the Weighing Platform This feature allows you to count an unknow quantity of identical items using the Weighing Platform.

  • Page 76: Detailed Steps To Run Mail

    Detailed Steps to Run Mail Detailed Steps to Run Mail Selecting the Imprint Type For each stack of mail you have sorted (see p.39), select the appropriate Imprint Type for processing. Once you have selected your imprint type, you can make changes to other operating modes.

  • Page 77: How To Select A Rate

    Selecting a Rate Selecting a Postage Rate Selecting a postage rate allows the mailing system to calculate the amount when the mail piece weight is available. The system provides several ways to select a rate: Rate shortcuts buttons that display six of your rate favorite buttons on the home •...
  • Page 78 - Select Other Rates to gain access to all other rates (see below). On the Other Rates selection screen, you can: - Select one of the rate buttons 1 through 9 (or type the number) to select the rate or display rate options. - Press Rate wizard .
  • Page 79 Wizard Details After selecting the rate Wizard, it will guide you trough the selection process to select a rate and all associated postal services for that class of mail. Select Mail Class • All the Rate mail classes loaded in the system are displayed in a list. ...
  • Page 80 Selecting a Weighing Mode Several weighing modes are available and will vary based upon the accessories and options you have selected for your mailing system. Depending on the mailing application, select the weighing mode according to the rec- ommendations in the table below. Using Weigh Platform Dynamic Weighing Module...
  • Page 81 Descriptions of Weighing Modes This section describes the various weighing modes, which are available depending on the accessories and options added to your mailing system. The Weigh Platform and Dynamic Weighing Module are hardware accessories, whereas differential weighing is an option that can be by downloaded through a software upgrade.

  • Page 82: How To Change The Weighing Mode

    Changing the Weighing Mode At start-up, the system will select the default weighing mode set by the supervisor. See also How to Change the To change the default weighing mode as supervisor, see • Default Weighing Type p.201 . Selecting a To change the weighing mode for a different type of batch of mail, see Weighing Mode p.76 , follow the procedure below.

  • Page 83: How To Enter Weight Manually

    Differential Weighing Auto-Label If you select the option option, make sure the Auto Label Dispenser is properly filled with labels. How to Fill the Auto Label Dispenser p.95 . Entering Weight Manually You may have to manually enter the weight of the item. Using this feature, you can still determine the correct postage value.

  • Page 84: How To Reset The Item Counter

    Using the Item Counters The home screen displays an item counter you can use to count processed mail pieces of a batch and to generate reports using Batch Counter reports. The following modes have their own counter: Print Postage • •...

  • Page 85: How To Display The Imprint Settings Screen

    Customising the Imprint Depending on the Imprint Type, you can modify the imprint that is printed on mail pieces and postage labels as follows: Add a pre-loaded slogan to the left of the imprint • Add ERA to the left of the Slogan. •...
  • Page 86 Imprint type:PPI : Imprint type:Received :...
  • Page 87 Adding an ERA and Slogan to the imprint You can add an ERA and/or a slogan to the imprint, as illustrated below. Elements of an imprint See also The supervisor manages the lists of the available ERAs and slogans. See •...

  • Page 88: How To Add (Or Cancel) An Era On The Imprint

    How to Add (or Cancel) an ERA on the imprint How to Add (or To add an ERA to the imprint or to cancel the ERA: Cancel) an ERA on the imprint Either: Press the ERA button on the home screen, or Press and type or select the...

  • Page 89: How To Add (Or Cancel) A Slogan On The Imprint

    Press [OK] to validate your selection. The Homescreen screen is displayed with updated para- meters. Adding a Slogan Follow the steps below to add a slogan to the imprint to help enhance response rates for your mail. Your system contains pre-loaded slogans, and you may order your own custom slogans.

  • Page 90: How To Select A Ppi

    Selecting a PPI Select the PPI you want to use from the list. When selecting the Imprint Type [ ] home screen, the default PPI is automatically selected. As supervisor, you can change the Default PPI default PPI (see p.199 ). See also Managing PPIs p.253 .

  • Page 91: How To Apply (Or Cancel) A Print Offset

    Offsetting the Print Position You can offset the print position away from the right edge of the envelope to prevent mis-prints on thick or bulky items (especially when the edges are rounded or very uneven). Two offset values are available. How to Apply (or Cancel) a Print Offset How to Apply (or To offset the print position of the imprint:...

  • Page 92: How To Change The Date On The Imprint

    Changing the Date in the Imprint The mailing system can automatically change the date at fixed How to Set the hours every day or skip non-working days. See Automatic Date Advance Feature p.202 . How to Change the Date on the Imprint How to Change To change the date that will be printed: the Date on the...

  • Page 93: How To Use A Job Memory

    Using Job Memories Job Memories allow you to create a job preset with the rate, ERA, slogan and the date selection mode for the type of imprint you would like to print. If you track department or account usage, you may use the Job Memory to include the account to be charged.
  • Page 94 are displayed in the top left of the homescreen. The Weighing Mode is not changed by the selection of an Job Memory, except if the Job Memory includes a weight then the Weighing Mode is changed to Manual Weight .

  • Page 95: How To Use The Feeder

    Using the Feeder The steps below describe how to place a stack of mail on the feed hopper. In each stack, you may mix envelopes of different size, thickness and flap formats (nested or closed). You may process certain types of envelopes in both landscape and portrait mode. How to Use the Feeder How to Use the Taking a stack of mail:...
  • Page 96 Thickness setting: There is a thin/thick mail latch under the top cover of the feeder. For normal operation, the lever will be to the left. However, for processing a batch of thick mail, move the lever to the right, es- pecially if the thicker envelopes won't feed into the mail path.

  • Page 97: How To Select A Sealing Mode

    Using the Sealer Checking the Sealing Mode For details about the sealing function, see p.51 . • How to Select a Sealing Mode How to Select a To select the type of sealing mode or to turn off the sealer: Sealing Mode On the control panel, either: Press the Sealing Modes button on the home screen, or...
  • Page 98 Select the mode. How to Adjust the Moisture Level for Sealing How to Adjust To adjust the sealer moistening level: the Moisture On the control panel: Level for Sealing Touch the Moistening level area on the screen, or Press and select the path: >...
  • Page 99 Filling the Auto Label Dispenser The Auto Label Dispenser allows you to print postage on precut labels. You can put up to 50 labels in the Auto Label Dispenser. When labels are not in use, preferably leave them in the catch tray or hopper label receptacle.

  • Page 101: Postage And Credit Management

    Postage and Credit Management 4 Postage and Credit Management This section describes how you can load and manage credit (money) in your mailing system. Overview ................99 Managing Credit ..............100 How to Load Credit......................100 How to Check the Credit ....................102 Unlocking the PSD ............

  • Page 103: Overview

    Overview Overview Managing Credit As a user, you can perform the following money-related operations in order to manage and monitor postal credit: Add credit (postage) (p.100 ) • Check available credit in the PSD (meter) (p.102 ) • Unlock the Postal Security Device (meter) (p.103 ) •...

  • Page 104: Managing Credit

    Managing Credit Managing Credit Adding Credit (Postage) You can add credit to the mailing system by selecting a specific whole pound amount. The mailing system connects to the Postal Server in order to add postage. Note As supervisor, you can set up a PIN code for postage crediting the mailing system. •...
  • Page 105 By default, the system displays the value of the previous cre- diting amount. Enter the amount to add using the keyboard (use [Backspace] to clear digits). Press [OK] to start the connection to the postal server. If the crediting process is successful, the system displays a message.

  • Page 106: How To Check The Credit

    Checking Credit You can check the total postage used and the remaining credit in the PSD at any time. This is particularly important before processing mail to ensure there are sufficient credit available. Remaining credit are continuously displayed at the bottom of the home screen. See Operator Controls p.18 .

  • Page 107: Unlocking The Psd

    Unlocking the PSD Unlocking the PSD The Postal Service requires your postage meter (PSD) to periodically connect for postal security regulation. This must be done at least every 90 days otherwise your system will automatically be deactivated. Once this occurs, you must perform a connection to the Postal Services to unlock the PSD.

  • Page 109: Account Management And Access Control

    Account Management and Access Control 5 Account Management and Access Control This section describes how you can manage accounts as supervisor to track the postage credit usage and/or set access rights to the mailing system. Introducing the 'Account Modes' ........107 Implementing an 'Account Mode' ........

  • Page 111: Introducing The 'Account Modes

    Introducing the 'Account Modes' Introducing the 'Account Modes' Four different 'Account modes ' allow you to carry out the security and account man- agement requirements of your mailing operations. The four 'Account modes ' correspond to the on/off status of two functions: The Accounting function, which tracks the usage of postage by charging accounts •...
  • Page 112 Access Control Function To ensure and restrict the usage of credit and/or accounts, you can program the machine system security to request a PIN code whenever a user starts a session. The access control function has three PIN code functions you can implement: No PIN code : access to the machine is free, and no accounts can be set.
  • Page 113 Selecting an 'Account Mode' Account mode The table below summarizes which corresponds to the activation of the Access Control and Accounting functions. Access Control ACCOUNT MODE TO SELECT No account No account with access control Accounting Accounts Accounts with access control , or Remote account management Choose the ' Account mode ' you want to activate, depending on your requirements...

  • Page 114: Implementing An 'Account Mode

    Implementing an 'Account Mode' Implementing an 'Account Mode' This section explains how to implement one of the four 'Account modes' described in Introducing the 'Account Modes' p.107 . 'Account mode' implementation involves two screens: Account mode management menu, which provides access to: •...

  • Page 115: How To Display The 'Account Mode' Management Menu

    Displaying 'Account Mode' Management Menu Follow the steps below to display the 'Account mode' management menu to gain access to the 'Account mode' selection screen and the 'Account mode' parameters. How to Display the 'Account Mode' Management Menu How to Display How to Log in as Supervisor As supervisor (see p.196 ):...

  • Page 116: How To Change Mode To 'No Account

    Setting Up to 'No account' Mode No account mode provides users with free access to the machine (self-service type). This is the default mode of the machine. Process for Implementation To implement the No account mode. How to Change Mode to 'No account' How to Change Account Mode Management From the...

  • Page 117: How To Change Mode To 'No Account With Access Control

    Setting Up to 'No account with access control' Mode No account with access control mode requires users to type a shared PIN code to gain access to the machine. Process for Implementation No account with access control To implement the mode.

  • Page 118: How To Change The Shared System Pin Code

    Changing the System PIN Code No account with access control When in mode, you can change the shared system PIN code as follows. How to Change the Shared System PIN Code How to Change How to Log in as Supervisor As supervisor (see p.196 ): the Shared...

  • Page 119: How To Set Up To 'Accounts' Mode

    Setting Up to 'Accounts' Mode Accounts mode, users must select an account to process mail. Users can change accounts at any time during mail processing. If only one account is available, the mailing system automatically selects it at start up. Process for Implementation Accounts To implement the mode...
  • Page 120 Management Menu in 'Accounts' Mode Account Mode Management menu allows you to manage the accounts. See next Creating an Account Structure Using Groups Creating the account structure: p.121 • Managing Accounts Creating accounts: p.121 . •...

  • Page 121: How To Set Up To 'Accounts With Access Control' Mode

    Setting up to 'Accounts with access control' Mode Accounts with access control When in mode, users must first enter a PIN code to select an account. Users can change accounts once they have logged in. The su- pervisor may restrict accounts for each user. If only one account is available, the mailing system automatically selects it at start up.
  • Page 122 Management Menu in 'Accounts with access control' mode Account Mode Management menu allows you to manage the accounts (and account structure) and the management of operators ( = PIN codes). See next Creating an Account Structure Using Groups How to create the account structure: •...

  • Page 123: How To Activate 'Remote Account Management' Mode

    Setting up to 'Remote account management' mode Remote account management mode, you manage accounts and operators from the PC software application. The PC application provides advanced postal and/or shipping expense management in order to monitor, track and control mailing and shipping costs. You can program the mailing system to be used even when not connected to the PC.
  • Page 124 Enter the Xbus name, and then press Next . The connection is running. See next Refer to the PC application user guide to create the account structure, accounts • and operators. Switch to sleep mode (see p.30 ) to restart a session as user. •...

  • Page 125: Managing Accounts

    Managing Accounts Managing Accounts In order to manage accounts, the mailing system must be in one of the following 'Account modes' (p.107 ): Accounts • Accounts with access control • Remote account management • Note: Remote account management , you can only manage the accounts from the •...
  • Page 126 Main folder By default, the machine proposes to create accounts and groups in the The screens of users never mention group names. Groups are a supervisor-eyes-only feature intended for increasing manage- ment and reporting efficiency. Displaying the List of Groups and Accounts Account list The screen displays the list of groups and accounts that belong to one...

  • Page 127: How To Display The List Of Accounts And Groups

    How to Display the List of Accounts and Groups How to Display To display the content of the Main folder: the List of Ac- How to Log in as Supervisor As supervisor (see p.196 ): counts and From the main menu, type 5.3.1 or select the path: Groups...

  • Page 128: How To Create A Group

    Managing Groups Group Parameters A group has the following parameters: Paramet Format Description Name 32 alphanumeric Name of the group. Must be unique . characters Status Active / Inactive If a group is not active, the corresponding accounts are not visible and users cannot select them.

  • Page 129: How To View/Edit A Group Or A Subgroup

    Main folder To put the group in another group than ( = to Group list create a subgroup), press the button and select a group in the list that opens. New group On the screen, press [OK] . Group creation summary screen is displayed.

  • Page 130: How To Activate / Deactivate A Group

    Activating a Group of Accounts For example, use the procedure below to temporarily deactivate a group so the in- cluded accounts are not visible to the mailing system users. How to Activate / Deactivate a Group How to Activate To activate or deactivate a Group / Deactivate a Account list Display the...

  • Page 131: How To Create An Account

    Managing Accounts Account Parameters An account has the following parameters: Paramet Format Description Number 11 alphanumeric Number of the account. characters Must be unique . It cannot be modified after the account is created. However, the account can be deleted. Name 32 alphanumeric Name of the account...
  • Page 132 Number Name Enter the account using the keyboard, then select the account status using buttons Active Inactive . Main folder To put the account in a group other than , press Group list , then select a group or subgroup in the list that opens.

  • Page 133: How To View / Edit Account Parameters

    active Users can only use accounts. If necessary, as long as your accounting structure is not complete, you can create accounts without activating them. Editing Accounts Use the steps below to modify an account name or status. You can also change the account folder ( = group) it is included in.

  • Page 134: How To Activate / Deactivate An Account

    Activating Accounts Deactivated accounts are not visible to users. This function allows you to create accounts in advance and prevent them from being used before your account structure is complete. How to Activate / Deactivate an Account How to Activate To activate or deactivate an account: / Deactivate an Account list...

  • Page 135: How To Delete An Account

    Deleting Accounts How to Delete an Account How to Delete To delete an account: an Account Display the Account list screen (see p.123 ). Select the account (or type its number) and press Modify . If the account is not contained in the list, select the group that contains the account, press View group content .

  • Page 136: How To Export The Account List

    Account List Import/Export Using a USB memory device, you can import or export the account list from your mailing machine as a CSV file. Imported accounts are created with no hierarchy and added to the existing account list. Using a spreadsheet program or a simple text editor, modify an exported CSV file to add new accounts to your mailing system by re-importing the file.

  • Page 137: How To Import Accounts

    Importing Accounts To import accounts into the mailing system, place the CSV file on a USB memory device. You can only import CSV files located in the root directory of the USB memory device. The CSV file should have the following characteristics: Name [TBC] Field delimiter...

  • Page 138: Managing Operator Pin Codes

    Managing Operator PIN Codes Managing Operator PIN Codes As supervisor, you can create operator PIN codes for controlling access to the mailing system. You can then assign each PIN code a list of specific accounts that can be charged only to that PIN code. You can only manage operator PIN codes if the mailing system is in the following 'Account modes' (see p.107 ): Accounts with access control...

  • Page 139: How To Display The Operator List

    Displaying the Operator List How to Display the Operator List How to Display How to Log in as Supervisor As supervisor (see p.196 ): the Operator List From the main menu, type or select the path: > Account management > Manage operators Manage Operator screen is displayed.

  • Page 140: How To Create An Operator

    Managing the Operator PIN Codes Follow the steps below to create, modify, activate/deactivate or delete Operator PIN codes. To only print/export the current list of operators, see Operator List Report p.172 . Creating Operators How to Create an Operator How to Create To create an Operator: an Operator Operator list...

  • Page 141: How To Modify An Operator

    Modifying Operators Follow the steps below to modify the operator name, PIN code, status or assigned accounts. How to Modify an Operator How to Modify To modify an Operator: an Operator Operator list Display the screen (see p.135 ). Select the operator and press Modify . Edit / Modify screen is displayed.

  • Page 142: How To Assign Accounts To An Operator

    How to Assign Accounts to an Operator How to Assign To change the list of Accounts an Operator is allowed to use: Accounts to an How to Modify an Operator Follow the procedure p.137 until Edit modify screen is displayed Operator Press Create a new account .

  • Page 143: How To Unassign Accounts To An Operator

    How to Unassign Accounts to an Operator How to Unassign To delete Accounts an Operator is allowed to use: Accounts to an How to Assign Accounts to an Operator Follow the procedure p.138 , steps 1 and 2. Operator Select the Account or Group and press Unassign ).or if you want to assign all the Accounts or Groups to the selected Operator press Unassign all .

  • Page 144: Advanced Reporting Functions

    Advanced Reporting Functions Advanced Reporting Functions The Advanced Reporting feature enhances account management and provides as- sociated reports. Options and Updates To get the Advanced Reporting option, see p.241 Account Management Enhancements Associate Budgets to Accounts Each account is allowed an additional set of characteristics: Budget the amount the account is allowed to use in a period of time •...
  • Page 145 Budget and Surcharge Parameters You must activate the Budget and Surcharge function and set global parameters to be able to set the budget and surcharge parameters of an account. You may only use Budget and Surcharge features if the Advanced Reporting option is uploaded into your mailing system. Budget Global Parameters The budget of an account is defined as the postage amount that can be charged to this account for a given period of time.

  • Page 146: How To Activate/Deactivate The Budget And Surcharge Function

    Setting-up the Budget and Surcharge Function You may only use Budget and Surcharge features if the Advanced Reporting option is loaded in your mailing system. Then you have to activate the Budget and Surcharge function and finally set global parameters to be able to set the budget and surcharge parameters of an account. Follow the steps below to activate and set-up the Budget and Surcharge function.
  • Page 147 Setting-up the Budget and Surcharge for an account Once you have activated the Budget and Surcharge function and set global pa- rameters, you can set the budget and surcharge parameters of an account. Account mode man- The Budget and Surcharge buttons are accessible from the agement menu.

  • Page 149: Reports

    Reports 6 Reports This section explains how you can generate, print and store a range of reports re- garding the mailing system usage, credit usage, account expenditures, etc. Reports Overview ............... 147 Generating Reports ............149 How to Generate a Report as a User................149 How to Generate a Report as Supervisor ............

  • Page 151: Reports Overview

    Reports Overview Reports Overview As a user or supervisor, you can regularly view, print or store information regarding mailing system usage, credit usage, account expenditures, etc. Your mailing system also uploads basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option. Reports generally require a beginning date and an end date.
  • Page 152 Report Name Short Description Output* Page Account list List of accounts in the machine. p.166 List of accounts in the machine by groups and subgroups (supervisor only). Single account Usage on a single account for a selected p.168 period. Multi-accounts Usage per group/sub-group on all p.170 accounts for a selected period.

  • Page 153: Generating Reports

    Generating Reports Generating Reports To generate a report, select the desired report, enter the corresponding parameters, and choose one of the following to display or record the report: On screen viewing • Print with external USB printer (if connected) • Print on a postage label •...

  • Page 154: How To Generate A Report As Supervisor

    How to Generate a Report as Supervisor How to Generate To generate a Report: a Report as Su- How to Log in as Supervisor As supervisor (see p.196 ): pervisor From the main menu, type or select the path: > Reports How to Generate a Report as a Resume with the steps in User...

  • Page 155: Counter Data Reports

    Counter Data Reports Counter Data Reports Batch Data Report The Batch Data Report displays the batch counter and corresponding postage for outgoing mail since the last reset. Requirements To generate this report, you have to be logged in as a user. Applying postage You must be in task to view the outgoing mail batch counter.

  • Page 156: How To Generate A Batch Data Report

    How to Generate a Batch Data Report How to Generate To generate a Batch Data Report: a Batch Data Generating Reports p.149 . Report Metering Batch Data Received After generating reports like Batch Data , you may wish to reset the batch counters so that your next reports restart from zero at the current date.

  • Page 157: How To Generate An Received Batch Data Report

    Received Batch Data Report Requirements To generate this report, you have to be logged in as a user. You must be in [Received] imprint type to view received mail batch counter. Output Received Batch Data Report outputs are: Screen • USB printer •...
  • Page 158 Metering Batch Data Received After generating reports like Batch Data , you may wish to reset the batch counters so that your next reports restart from zero at the current date. How to Reset the Item Counter p.80 .

  • Page 159: Postage Data Reports

    Postage Data Reports Postage Data Reports Day Report The Day Report displays consumption data (total items and total postage value) for each day. Requirements To generate this report, you have to be logged in as a user. Output The Postage Data Report outputs are: Screen •...
  • Page 160 Daily Usage Report The Daily Usage Report displays usage data (total items and total postage value) for each day of the selected period. Requirements This report is available as a user or supervisor. You have to specify the period for the report (Begin date and End date). When you specify the Begin date, the End date field is filled with a proposed value: Begin date + 31 days.

  • Page 161: How To Generate A Daily Usage Report

    How to Generate a Daily Usage Report How to Generate To generate a Daily Usage Report: a Daily Usage Generating Reports p.149 . Report...
  • Page 162 Monthly Usage Report The Monthly Usage Report displays the total number of items and total postage value for a selected period and per month. Requirements This report is available as a user or supervisor. You have to specify the period for the report (Begin date and End date). Use the se- lection of month and year.

  • Page 163: How To Generate A Monthly Usage Report

    How to Generate a Monthly Usage Report How to Generate To generate a Monthly Usage Report: a Monthly Usage Generating Reports p.149 . Report...
  • Page 164 Operational PPI Report and Historic Reports This report displays the total items. These PPI reports are available: • The 'Historic' options display the two previously recorded reports. • Requirements To generate these reports, you can to be logged in as a user or supervisor. Output The Operational PPI Report and Historic Report outputs are: Screen...

  • Page 165: How To Generate A Ppi Report, And Historic Reports

    How to Generate a PPI Report, and Historic Reports How to Generate To generate a PPI Report, and Historic: a PPI Report, and Generating Reports p.149 . Historic Reports This report is also available from the homescreen. While processing PPI, the Operator can decide to print the Operational PPI report, begin a new one and end the current one, or just continue building the current one.

  • Page 166: Credit Data Reports

    Credit Data Reports Credit Data Reports Credit Summary Report The Credit Data report displays information on credit usage since installation of the machine. The content is limited to the history available in the PSD. Requirements This report is available as a user or supervisor. Output The Credit Summary Report outputs are: Label...

  • Page 167: How To Generate Credit Summary Report

    Fields Comments Non zero items Total number of normal items. Zero Items Total number of zero items. Total items Total number of zero + non-zero items. How to Generate Credit Summary Report How to Generate To generate a Credit Summary Report: Credit Summary Generating Reports To get the report, see...
  • Page 168 Credit Summary Report The Credit Summary Report displays the last recredit operation performed on the machine for a selected period. Requirements For this report, you have to be logged in as supervisor. Output The Credit Summary Report outputs are: Screen •...

  • Page 169: How To Generate Recredit Operation Report

    How to Generate Recredit Operation Report How to Generate To generate a Credit Summary Report: Recredit Op- Generating Reports To get the report, see p.149 . eration Report...

  • Page 170: Account Data Reports

    Account Data Reports Account Data Reports Account List Report The Account Data report displays the present listing of accounts in the machine. Requirements To generate this report: You have to be logged in as supervisor. • Account Account with access control The current 'Account mode' has to be •...

  • Page 171: How To Generate The Account List Report

    How to Generate the Account List Report How to Generate Account List Report To generate the the Account List How to Log in as Supervisor As supervisor (see p.196 ): Report Press and type 5.3.2 or select the path: > Account management > Manage account > Account report Output Select an...
  • Page 172 Single Account Report The Single Account Report displays postal expenditures for one account over a se- lected time period. You can select any account from the list. Requirements This report is available as a user or supervisor. The current account mode has to be 'Accounts' or 'Accounts with access control'. You must select an account in the list of accounts, and a specific time period for the report (Begin date and an End date).

  • Page 173: How To Generate Single Account Report

    Advanced reporting When is enabled, budget and surcharge data is included in the report. Please contact your Customer Ser- vice to enable options. How to Generate Single Account Report How to Generate To generate a Single Account Report: Single Account Generating Reports To get the report, see p.149 .
  • Page 174 Multi Account Report The Multi-Account Report displays postal expenditures for all accounts over a se- lected time period, sorted by ascending account number. The report displays all the accounts in 'active' status and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or supervisor.

  • Page 175: How To Generate Multi Account Report

    Fields Comments Die number On printed report only. The report displays the hierarchy of If, in the period, some items were printed groups and sub-groups, with the total val- using a mode without accounts (default ues per group and sub-total values per account), these items appear in the report sub-group.

  • Page 176: How To Generate The Operator Report

    Operator List Report The Operator List Report displays the operator list with PIN codes. Requirements To generate this report, you must be logged in as supervisor (not as a user). • Data Comments For each Operator: There is no period to enter. Operator name •...

  • Page 177: System Data Reports

    System Data Reports System Data Reports Machine Configuration Report The Machine Configuration Report displays all supervisor settings. Requirements To generate this report, you must be logged in as supervisor. Output The Machine Configuration Report outputs are: Screen • USB printer •...
  • Page 178 Fields Comments Connections settings (phone numbers) Machine settings including, for example: MMI settings (Language, Default home screen, • time-outs, backlight) Weighing settings (geodesic code, weight • threshold, rounding mode, auto label threshold) Modems settings •...

  • Page 179: How To Generate A Base Events Report

    Base Events Report The Base Events Report lists diagnostic codes on the mailing machine and is used by a service representative. Requirements To generate this report, you must be logged in a service representative. Output The Base Events Report outputs are: Screen •...

  • Page 180: How To Generate A Ip Configuration Report

    IP Configuration Report Requirements To generate this report, you must be logged in as supervisor. Output The IP Configuration Report outputs are: Screen • USB printer • USB memory device • How to Generate a IP Configuration Report How to Generate To generate a IP Configuration Report: a IP Configu- Generating Reports...

  • Page 181: How To Generate A Proxy Configuration Report

    Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: Label • How to Generate a Proxy Configuration Report How to Generate To generate a Proxy Configuration Report: a Proxy Configu- Generating Reports p.149 .

  • Page 182: Advanced Reporting

    Advanced Reporting Advanced Reporting The Advanced Reporting option offers the following reporting capabilities: Budget consumption : instantaneous budget status for all accounts • Operator activity : activity of all operators for a selected period • Machine activity : activity of the machine presented in hour bands •...

  • Page 183: How To Generate A Budget Consumption Report

    How to Generate a Budget Consumption Report How to Generate To generate a Budget Consumption Report: a Budget Con- Generating Reports p.149 . sumption Report...

  • Page 184: How To Generate An Operator Activity Report

    Operator Activity Report The Operator Activity Report displays the activities (number of items, postage value, etc.) of all operators for a selected period. Requirements To generate this report, you must be logged in as a supervisor. • The account mode has to be 'Accounts with Access control'. •...

  • Page 185: How To Generate A Machine Activity Report

    Machine Activity Report The Machine Activity Report displays the activity of the system, presented in hour bands, for a selected time period. Requirements To generate this report, you must be logged in as a supervisor. • You have to specify the period for the report (Begin date and an End date). •...

  • Page 186: How To Generate A Product Code Report

    Product Code Report The Product Code Report displays the consumption per Customer Product Code for a selected time period. Requirements To generate this report, you must be logged in as a supervisor (not as a user). • Fields Comments Period You have to specify the period for the report (Begin date and an End date).

  • Page 187: Credit Data

    Credit Data Credit Data Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output: On label Screen...
  • Page 188 Credit History Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output: Screen USB printer USB memory key Fields Comments Period Default period:...

  • Page 189: Online Services

    Online Services 7 Online Services Online Services is the infrastructure that your iMeter connects to in order to update postal rates, upload postage usage data. There are a number of applications available to enhance the functionality of your mailing system. Online Services for your mailing system allow you to very easily achieve tasks such as updating postal rates, system software or optional features.

  • Page 191: Imeter Applications Overview

    iMeter Applications Overview iMeter Applications Overview Online Services simplify both the use and updating of your mailing system. Features and capabilities include: Online reporting : Access your machine from your personal, secure web account, • simplifying tracking and reporting of your postage expenses. Rate Updates : Maintain current postal rates with automatic, electronic, con- •...

  • Page 192: Connecting To Online Services

    Connecting to Online Services Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your mailing system should be permanently connected to a live analogue telephone line or LAN connection in order to link to the Online Server automatically when required. For some services, automatic calls are pre-scheduled to upload corresponding data.

  • Page 193: How To Call Online Services Manually

    Manual Calls Manual calls allow you to connect to the Online Server in order to retrieve new infor- mation (update postal rates, slogan or messages) or to utilize features and options (weigh platform capacity, number of departments, differential weighing, etc.). You will be instructed to use this function when rates change if you do not have a rate protection agreement.

  • Page 194: How To Test The Connection To Online Services

    Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: Ping server • Establishes a connection and checks whether the server answers to a 'ping' command. This test: Connection Settings Validates connection parameters (see p.231 )

  • Page 195: Uploading Statistics

    Uploading Statistics Uploading Statistics Calling manually allows you to upload report data to the Online Services server in order to display reports that integrate the latest figures on your Online Services web page. Without a manual call, the system will automatically call to upload report data to the Online Services server at the end of each month.

  • Page 196: System Online Services

    System Online Services System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the machine’s ink supply is running low. An e-mail message then informs you of that condition so the ink tank can be replaced in time.

  • Page 197: Configuring The System

    Configuring the System 8 Configuring the System This section describes the general settings you can apply to your mailing system. Some of them can be managed directly by all users whereas most of them require the supervisor access. Settings Overview............... 195 Logging in / out as the Supervisor ........
  • Page 198 How to Zero the Weighing Platform ..............219 How to Tare the Weighing Platform ..............219 How to Activate the High Accuracy Mode ............220 How to Activate the Automatic Weight Detection on the WP ......221 How to De-activate the Automatic Weight Detection on the WP ......221 How to Change the GEO Code ................222...

  • Page 199: Settings Overview

    Settings Overview Settings Overview This section describes two types of settings: User settings , that only last as long as the user who applies them is logged in • Supervisor settings , sets the default or permanent characteristics of your mailing •...

  • Page 200: Logging In / Out As The Supervisor

    Logging in / out as the Supervisor Logging in / out as the Supervisor You need to be logged in as supervisor to configure the mailing system and perform functions such as managing accounts and access rights, generating certain reports, etc.

  • Page 201: How To Exit The Supervisor Mode

    Exiting the Supervisor Mode Follow the procedure below to exit the supervisor mode. This is necessary to return to the user mode. How to Exit the Supervisor Mode How to Exit the To exit the supervisor mode: Supervisor Mode As supervisor: Press The machine goes to 'Sleep' mode and supervisor is logged out.

  • Page 202: Postage Default Settings

    Postage Default Settings Postage Default Settings Default Rate Changing the Default Rate See also Managing Postal Rates p.252 • How to Change the Default Rate How to Change To change the default rate: the Default Rate How to Log in as Supervisor As supervisor (see p.196 ): From the main menu, type...

  • Page 203: How To Change The Default Ppi

    Default PPI The default PPI is automatically selected when the [PPI ] type of imprint is activated. See also Managing PPIs To manage the PPIs, see p.253 . • How to Select a PPI To change the current [PPI], see p.86 .

  • Page 204: How To Activate / De-Activate Checking On Zero Weight

    Checking on Zero Weight The function Zero Weight can be activated/de-activated by the supervisor. When the function is de-activated, the [PPI ] type of imprint may not be captured. The weight values in the PPI Report may then be inaccurate (inaccurate averages for in- stance).

  • Page 205: How To Change The Default Weighing Type

    Default Weighing Mode This setting defines both the weighing device and the weighing method that are se- Selecting a Weighing Mode lected by default when you start the machine (see p.76 ). How to Change the Default Weighing Type How to Change To change the default weighing type: the Default How to Log in as Supervisor...

  • Page 206: How To Set The Automatic Date Advance Feature

    Automatic Date Advance The Auto Date Advance function automatically proposes to change the date printed on mail pieces at a preset time to the next 'working day' date. Example : You can set the system to change dates at 17:00 hours and set Saturdays and Sundays to be non-working days.

  • Page 207: Creating Shortcuts

    Creating Shortcuts Creating Shortcuts To quickly access specific functions, you can customize some buttons of the home screen. You can customize: Select Rate Rate favorites buttons ( area), which directly select a rate when • pressed Button Bar Direct access buttons ( area), which directly access a menu option •...

  • Page 208: How To Create A Rate Favorite

    Creating Rate Favorites Follow the procedure below to create your list of favorite rates. How to Create a Rate Favorite How to Create a To create a rate favorite : Rate Favorite How to Log in as Supervisor As supervisor (see p.196 ): From the main menu, type or select the path:...

  • Page 209: How To Create/Modify Rate Favorite Shortcuts

    Assigning Rate Favorites to Buttons Follow the procedure below to assign or change a rate favorite shortcut. How to Create/Modify Rate Favorite Shortcuts How to Create/ To create/modify a rate favorite shortcut: Modify Rate Fa- How to Log in as Supervisor As supervisor (see p.196 ): vorite Shortcuts...

  • Page 210: How To Delete A Rate Favorite

    Deleting Rate Favorites Follow the procedure below to delete a rate favorite from the list rate favorites. How to Delete a Rate Favorite How to Delete a To delete a rate favorite : Rate Favorite How to Log in as Supervisor As supervisor (see p.196 ): From the main menu, type...

  • Page 211: How To Create Direct Access Shortcuts

    Direct Access Shortcuts (Button Bar) The four right hand side buttons located on the bottom tool bar can be customized. How to Create Direct Access Shortcuts How to Create To create a direct access shortcut: Direct Access How to Log in as Supervisor As supervisor (see p.196 ): Shortcuts...

  • Page 212: How To Delete A Direct Access Shortcut

    How to Delete a Direct Access Shortcut How to Delete a To delete a direct access shortcut: Direct Access How to Log in as Supervisor As supervisor (see p.196 ): Shortcut From the main menu, type or select the path: >...

  • Page 213: Printing Default Settings

    Printing Default Settings Printing Default Settings You can set default values for the imprint elements that follow: • Slogan • Printing offset • On list screens, the highlighted parameter indicates the default parameter. You can also set how you want to print on labels : using the Auto label dispenser that prints on precut labels •...

  • Page 214: How To Change The Default Slogan

    Changing the Default Slogan See also Managing Slogans p.250 • How to Change the Default Slogan How to Change To change the default Slogan: the Default How to Log in as Supervisor As supervisor (see p.196 ): Slogan From the main menu, type 3.3.2 or select the path: >...

  • Page 215: Job Memories

    Job Memories Job Memories The Job Memories are presets for your imprint types. As a user, you can quickly recall a saved setting to simplify operation and save time Using Job Memories (see p.89 ). As supervisor, you can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.

  • Page 216: How To Create A Job Memory

    Managing Job Memories How to Create a Job Memory How to Create a To create a job memory: Job Memory How to Log in as Supervisor As supervisor (see p.196 ): From the main menu, type or select the path: >...

  • Page 217: How To Delete A Job Memory

    How to Delete a Job Memory How to Delete a To delete a job memory: Job Memory How to Log in as Supervisor As supervisor (see p.196 ): From the main menu, type or select the path: > Favorites > Job memories Select a job memory in the list of the memorized job me- mories.

  • Page 218: Postage Warning Settings

    Postage Warning Settings Postage Warning Settings High-Value and Low-Credit Warnings The mailing system can warn you that the postage amount entered manually is higher than a preset value. This high-amount warning prevents you from accidentally en- tering high postage amounts. The mailing system can also warn you that remaining credit are getting low (low-credit threshold).

  • Page 219: How To Set/Cancel A Crediting Pin Code

    Crediting PIN code You can create a crediting PIN code to control access to only those who are au- Postage and Credit Management thorized to add postage (see p.97 ). How to Set/Cancel a crediting PIN code How to Set/ To set a crediting PIN code: Cancel a How to Log in as Supervisor...

  • Page 220: Sealer Default Settings

    Sealer Default Settings Sealer Default Settings Sealing Default Mode As supervisor, you can set the sealing state by default. Three sealing modes are available : Sealing on: nested and sealed • Sealing on: nested and closed flaps • No sealing. •...

  • Page 221: How To Set The Default Moistening Level

    Moistening Default Level As supervisor, you can set the moistening level by default. Five moistening levels are available : • Medium low • Medium • Medium high • High • How to Set the Default Moistening Level How to Set the To modify the default moistening level: Default As supervisor (see...

  • Page 222: Weighing Devices Settings

    Weighing Devices Settings Weighing Devices Settings The weighing devices settings include: Zeroing a weighing platform • Selecting a higher accuracy of the Dynamic Weighing Module (slows down • weighing) Setting the GEO code that corresponds to the geographical location of the mailing •...

  • Page 223: How To Tare The Weighing Platform

    How to Tare the Weighing Platform How to Tare the To tare the Weighing Platform as user: Weighing As a user: Platform Press and type or select the path: > Batch settings > Tare Weighing Platform Place the item you want to use on the Weighing Platform. Press [OK] to set weight to zero.

  • Page 224: How To Activate The High Accuracy Mode

    Dynamic Weighing Module High Accuracy Mode You can use the high accuracy mode when the mailing system table is not perfectly stable. Note that the high accuracy mode slows the weighing process down. How to Activate the High Accuracy Mode How to Activate To activate the high accuracy setting: the High Ac-...

  • Page 225: How To Activate The Automatic Weight Detection On The Wp

    Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.

  • Page 226: How To Change The Geo Code

    GEO Code The Weighing Platform and Dynamic Weighing Module provide mail piece weights that have to be corrected according to the geographical location of the mailing system, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: Automatically with Online Services •...

  • Page 229: Adjusting Display And Sounds

    Adjusting Display and Sounds 8.10 Adjusting Display and Sounds This section describes different parameters you can change to improve your working conditions. Changing the Display Language You can choose a language among those available in the mailing system for your mailing session (3 languages maximum).

  • Page 230: How To Enable / Disable The Beeps

    Enabling/Disabling Sounds You can enable or disable the system beeps separately: Beeps on keys. • Beeps on warnings and errors. • How to Enable / Disable the Beeps How to Enable / To enable or disable the beeps: Disable the As a user: Beeps Press Menu and type...

  • Page 231: How To Activate The Quiet Mode

    Quiet Mode Two operating modes are available on your mailing system: Standard Mode. • Quiet Mode. • The standard mode is the normal operating mode of your mailing system. In quiet mode, the noise level is reduced, as well as the processing speed. As user, you can set the mode for your current session.

  • Page 232: Other System Settings

    Other System Settings 8.11 Other System Settings System Time-outs System settings include: System motor time-outs • Sleep mode time-out • The system time-outs are defined as follows: Start The period of time (in seconds) the system waits for an envelope or label after pressing .

  • Page 233: How To Set Default Time-Outs

    How to Set Default Time-outs How to Set To change the system time-outs: Default Time- How to Log in as Supervisor As Supervisor (see p.196 ) outs From the main menu, type or select the path: > Default User settings > Time-out settings Timeout setting screen is displayed.

  • Page 234: How To Check/Adjust The Machine Time And Date

    Time and Date Management The time and date are required for postage and are provided by the postal au- thorities. As a result, you cannot manually adjust the machine time and date. However, you can ask the machine to check the current time and date and display them.

  • Page 235: Connection Settings

    Connection Settings 8.12 Connection Settings Type of Connection to the Postal or Online Services To add credit or access Online Services, the mailing system can use: An Internet access through a high speed LAN (Local Area Network) • A modem and an analogue telephone line •...

  • Page 236: How To Set Lan Parameters

    LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN Parameters How to Set LAN To set the parameters of the LAN : Parameters How to Log in as Supervisor As supervisor (see p.196 ): From the main menu, type...

  • Page 237: How To Set The Modem Parameters

    Modem Settings These settings include the modem parameters, telephone number and prefix that the Postage and Credit Management mailing system calls to fund the meter (see p.97 ). How to Set the Make sure the telephone line is selected: see Postal/Online Services Connection p.231 .

  • Page 238: Connecting A Pc

    Connecting a PC 8.13 Connecting a PC Controlling remotely your mailing system from a PC You can connect a PC equipped with application software, such as MAS (Mail Ac- counting Software), Fusion, ... Activating a PC Connection Setting up to 'Remote account management' mode To enable a PC connection, see p.119 .

  • Page 239: Inserter Mode

    Inserter Mode 8.14 Inserter Mode You can connect an inserter to your mailing system. If you have the electronic con- nection option, the inserter drives automatically the mailing system. This electronic connection uses an RS232 cable between the inserter and the base of the mailing system.

  • Page 240: Changing Motorised Conveyor Stacker Positions

    Changing Motorised Conveyor Stacker Positions 8.15 Changing Motorised Conveyor Stacker Positions The stacker can be installed in three positions: In line (0°) • At +90° • At -90°. • The installation at -90° will be done by the technician who will have to set the corresponding conveying speed and direction of conveyor.
  • Page 241 Stacker Assembly Put the two feet of the Stacker in the two holes shown white circles. On the rear side of the Stacker set the switch to 0°. Make sure that Stacker is correctly ins- talled.

  • Page 242: How To Install The Motorised Conveyor Stacker At +90

    How to Install the Motorised Conveyor Stacker at +90° How to Install Assembly of the metallic attachment the Motorised Put the flange of the two fixation holes as shown Conveyor by the arrow. Stacker at +90° Attach the two feet A of the Base in the two holes metallic atta-...
  • Page 243 Put the two feet of the Stacker in the two holes shown white circles. On the rear side of the Stacker set the switch to 90°. Make sure that Stacker is correctly ins- talled.

  • Page 245: Options And Updates

    Options and Updates 9 Options and Updates Overview ................243 How to Access the Options and Updates Menu ..........243 How to Read Messages as a User ................244 How to Read Messages as a Supervisor ............244 How to Clean your Mailbox ................... 245 Managing Optional Features ..........

  • Page 247: Overview

    Overview Overview You can update your mailing system by: Updating the postal rates • Adding new options, such as Differential Weighing, Advanced Reporting or in- • creasing the maximum number of accounts Downloading custom slogans or ERAs • Downloading PPIs •...

  • Page 248: How To Read Messages As A User

    Using the Mailbox The mailbox allows you to receive messages from the mailing system or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: Mailbox list screen indicates unread messages and also allows you to delete messages that have been read.

  • Page 249: How To Clean Your Mailbox

    How to Clean your Mailbox How to Clean How to Log in as Supervisor As supervisor (see p.196 ): your Mailbox From the main menu, type or select the path: > Mailbox Mailbox screen is displayed. Select the message to delete and press Delete , or select Delete all to delete all the messages.

  • Page 250: Managing Optional Features

    Managing Optional Features Managing Optional Features Options List The option list includes the options actually loaded into your mailing system and in- dicates the options that are activated. You can display details for each option. For more information about options you can add to your mailing system, contact customer service.

  • Page 251: How To Load/Activate New Options

    Activating New Options Steps to Activate Options You can activate new options by connecting the mailing system to the Online Services server. New options are automatically downloaded and activated by your mailing system. Contact customer service to have new options ready for down- loading on the Online Services server.

  • Page 252: Managing Eras

    Managing ERAs Managing ERAs The ERAs are pictures you can include on the left hand side of the imprint printed on mail pieces. ERA management is identical to slogan management (p.250 ). As supervisor, you can: Load ERAs. • Rename ERAs •...

  • Page 253: How To Change The Name Or Delete An Era

    Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Change the name or Delete an ERA How to Change To change the name of the ERA: the name or How to Display the List of ERAs Display the list of ERAs (see...

  • Page 254: Managing Slogans

    Managing Slogans Managing Slogans The slogans are graphics you can add to the left hand side of the imprint that is printed on mail pieces. As supervisor, you can: Display the slogan list • Rename or delete slogans • Download new slogans. •...

  • Page 255: How To Modify Or Delete A Slogan

    Modifying the List of Slogans This procedure allows you to change the name of a slogan or remove a slogan from the list. How to Modify or Delete a Slogan How to Modify To modify or delete a slogan: or Delete a How to Display the List of Display the list of Slogans (see Slogans...

  • Page 256: Managing Postal Rates

    Managing Postal Rates Managing Postal Rates Your mailing system uses rate tables to calculate postage. As supervisor, you can: Display the list of rate tables and see which table the system is currently using • Download new postal rate. • The newly available postal rates are automatically downloaded into your mailing system by connecting the mailing system to the How to Load/activate New...

  • Page 257: Managing Ppis

    Managing PPIs Managing PPIs As supervisor, you can: Display the list of PPI mail in the machine • Add new PPIs using an USB memory device • Delete PPIs • How to Change the Default PPI Set a default PPI (see p.199 ).

  • Page 258: How To Add Or Delete Ppis

    Adding or Deleting PPIs You can add PPIs to the machine using a USB memory device as follows. How to Add or Delete PPIs How to Add or To add a PPI: Delete PPIs How to Display the List of PPIs Display the list of PPIs (see p.253 .

  • Page 259: Updating System Software

    Updating System Software Updating System Software Occasionally you may need to download new software for your mailing system. The software package may include feature enhancements or updates. Also, if you purchase an additional service, you may be required to download the software to support this new service.
  • Page 260 After downloading The mailing system indicates it has to be re-started. System ON/OFF Switch off the mailing system (See p.29 ). After restarting, the mailing system calls the server to confirm installation. The mailing system is ready for use with the new software. No information is lost during the updating process: your data and settings remain unchanged.

  • Page 261: Maintenance

    Maintenance 10 Maintenance This section contains important information about the proper maintenance of your mailing system in order to ensure efficient operation. 10.1 Maintaining the Ink System ..........259 How to Display Ink Tank Data (User)................260 How to Display Ink Tank Data (Supervisor) ............

  • Page 263: Maintaining The Ink System

    Maintaining the Ink System 10.1 Maintaining the Ink System The mailing system uses ink jet technology to print imprints. The ink tank used for printing is located in the mailing system base and contains an ink that is compulsory for postal transactions. The Ink tank is specific to the system base in which it has been installed.

  • Page 264: How To Display Ink Tank Data (User)

    Displaying Ink Tank Data You can display the ink level and other ink tank data, including: Ink consumed in percent • Ink colour • Tank status (present or not present) • Date first used • Check the Best before date on the tank. After this date, the tank warranty is void.

  • Page 265: How To Display Ink Tank Data (Supervisor)

    How to Display Ink Tank Data (Supervisor) How to Display To display the ink level and the tank data: Ink Tank Data How to Log in as Supervisor As supervisor (see p.196 ): (Supervisor) From the main menu, type 7.2.1 or select the path: >...

  • Page 266: How To Change The Ink Tank

    Changing the Ink Tank How to Change the Ink Tank How to Change Open tank drawer pulling the Ink Tank towards you. Press blue release lever sengage the ink tank. Pull out the old ink tank. Insert the new ink tank, then push it until you hear the click.

  • Page 267: How To Display Printhead Information

    Displaying Print head information How to Display Printhead Information How to Display To display the printhead information: Printhead Infor- How to Log in as Supervisor As supervisor (see p.196 ): mation From the main menu, type 7.2.1 or select the path: >...

  • Page 268: How To Test The Printing Quality

    Cleaning the Printing Heads If imprints look unclear or dirty in some way, test the printing quality and clean the headset to restore the printing head condition. If the headset has to be cleaned too often, change the automatic cleaning interval as indicated.

  • Page 269: How To Clean The Printing Heads Automatically

    How to Clean the Printing Heads Automatically How to Clean To clean the printing heads automatically: the Printing How to Log in as Supervisor As supervisor (see p.196 ): Heads Automat- From the main menu, type 7.2.2 or select the path: ically >...

  • Page 270: Maintaining The Sealer Water Network

    Maintaining the Sealer Water Network 10.2 Maintaining the Sealer Water Network The automatic feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not be sealed properly. Filling the Sealer Bottle How to Fill the Sealer Bottle How to Fill the To add water:...

  • Page 271: How To Clean The Water Filter

    Cleaning the Water Filter A water filter is installed on the system. It is necessary to clean it regularly. How to Clean the Water Filter How to Clean To clean the water filter: the Water Filter Open the water filter drawer pulling towards you.

  • Page 272: Cleaning The Mail Path

    Cleaning the Mail Path 10.3 Cleaning the Mail Path Cleaning the mail path includes: Cleaning the ink heads automatically • Cleaning feeder sealer ramp • Cleaning Feeder belts and rollers • Cleaning the mailing system sensors on the mail path. •...

  • Page 273: How To Clean The Moistening Ramp (Sealer)

    Cleaning the Moistening Ramp of the Sealer Make sure your system is off before cleaning. How to Clean the Moistening Ramp (Sealer) How to Clean To clean the Moistening Ramp: the Moistening Open the feeder by pulling handle Ramp (Sealer) towards you.
  • Page 274 Remove the moistening ramp. Clean the moistening ramp with hot water. Re-install the moistening ramp. Pull the moistening ramp towards you to reengage Push down on the blue release lever .

  • Page 275: How To Clean The Accessory Belts And Rollers

    Cleaning Belts and Rollers Follow the steps below to clean the belts and rollers in the feeder and in the Dynamic Weighing Module (if installed). How to Clean the Accessory Belts and Rollers How to Clean To clean the accessory belts and rollers: the Accessory Open equipment covers.

  • Page 276: Touchscreen Calibration

    Touchscreen Calibration 10.4 Touchscreen Calibration Depending on the pointing device you use on the touchscreen (finger, stylus or other non-sharp accessory), the touchscreen may need to be calibrated for a better pre- cision. How to Calibrate the Touchscreen How to Calibrate To calibrate the touchscreen: the Touchscreen How to Log in as Supervisor...

  • Page 277: Maintenance Processes

    Maintenance processes 10.5 Maintenance processes These processes are only to be completed on request from your Customer Service. Check that your mailing system is connected to a telephone line or the LAN before starting. How to Log in as Supervisor As supervisor (see p.196 ): Press...
  • Page 278 Performing the Update Registration Procedure to Change Address This procedure is used if you have changed your address. Contact Customer Service to change your information. You will be instructed to perform the update registration procedure. Check that your mailing system is connected to a telephone line or the LAN before starting.

  • Page 279: Troubleshooting

    Troubleshooting 11 Troubleshooting This section helps you solve problems you may encounter while using your mailing system. 11.1 Envelopes Stoppages and Jams ........277 How to Clear Jammed Mail in the Print Base ............... 277 How to Clear Mail Jammed in the Feeder..............279 How to Clear Mail Jammed in the Dynamic Weighing Module........

  • Page 281: Envelopes Stoppages And Jams

    Envelopes Stoppages and Jams 11.1 Envelopes Stoppages and Jams Print Base Stoppages Problem: Envelopes are stopped in the transport mechanism of the Base. Possible cause Action Mailpiece is too thick. 1 Clear the Base as indicated below. • Mail size is incorrect. •...
  • Page 282 Gently tilt Base drawer on the left side and remove it. Remove jammed velopes. Put the Base drawer back into place. Release the jam release handle.

  • Page 283: How To Clear Mail Jammed In The Feeder

    Feeder Stoppages/Jams Problem : Envelopes are stopped in the Feeder. Possible cause Action Mail piece is too thick. 1 Clear the Feeder as indicated • below. Mail size is incorrect. • Too many envelopes are on the • 2 Correct the cause: feed deck.

  • Page 284: How To Clear Mail Jammed In The Dynamic Weighing Module

    Dynamic Weighing Module Stoppages and Jams Problem : Envelopes are jammed on the Dynamic Weighing Module deck. Possible cause Action Mail size is incorrect. 1 Clear Dynamic Weighing • Module as indicated below. Envelopes properly • stacked on the feed platform. 2 Correct the cause: Mail Specifi- Mail sizes: see...

  • Page 285: Label Stoppages And Jams

    Label Stoppages and Jams 11.2 Label Stoppages and Jams Problem : A Label is Jammed in the Print Base Possible cause Action How to Clear a A label is blocked in the Auto Label Dis- Clear the label. See Label Jammed in the Base penser or in the transport mechanism of p.281 .
  • Page 286 Gently tilt base drawer on the left side and remove it. Remove jammed labels. Put the Base drawer back into place. Release the jam release handle.

  • Page 287: Weighing Problems

    Weighing Problems 11.3 Weighing Problems Problem : The Weighing Platform or Dynamic Weighing Module does not Weigh Properly The Base does not seem to display a correct weight. You have to check the weighing device (Weighing Platform or Dynamic Weighing Module) as follows. Possible cause Action The weighing device is not...

  • Page 288: Diagnostics And System Data

    Diagnostics and System Data 11.4 Diagnostics and System Data The Diagnostics feature allows you to find the root cause of an issue or a machine breakdown. The machine performs a self diagnosis, then generates data on the status and the events or errors that have occurred.

  • Page 289: How To Access The Diagnostics

    How to Access the Diagnostics How to Access To gain access to the diagnostics: the Diagnostics How to Log in as Supervisor As supervisor (see p.196 ): From the main menu, type or select the path: > Maintenance > Diagnostics The system requires you to press [OK] to start the diagnostic tests, then displays the list of the tests.

  • Page 290: How To Display The Software Data

    System Data As Supervisor, you have access to the following data: Software data (PSD#, Loader, OS, PACK, XNDF DATA OMEGA, language, • variant) Hardware data (P/N of the base and the PSD) • Events logs (Base events and PSD events, or Server connection history) •...

  • Page 291: How To Display The Error Lists

    How to Display the Error Lists How to Display To display the error lists: the Error Lists How to Log in as Supervisor As supervisor (see p.196 ): From the main menu, type 7.1.3 or select the path: > Maintenance > System information > Error lists Select the >...

  • Page 293: System Specifications

    System Specifications 12 System Specifications This section contains the important specifications of your mailing system. 12.1 General Specifications ............291 12.2 System Connections ............292 12.3 System Connectors............295 12.4 Mail Specifications ............299 12.5 Operating Specifications ............ 301 12.6 Environmental Conditions ..........

  • Page 295: General Specifications

    General Specifications 12.1 General Specifications Base Dimensions (cm) (Width x Length x Height): 64 x 22 x 34 • Weight : 21 kg • Power supply : 230 V (+/- 10 %) 3 prong • Frequency : 50 Hz • Maximum Input Power : 294W •...

  • Page 296: System Connections

    System Connections 12.2 System Connections Base + Feeder Power...
  • Page 297 Base + Feeder + Dynamic Weighing Module Power...
  • Page 298 Base + Stacker Power...

  • Page 299: System Connectors

    System Connectors 12.3 System Connectors Base connectors On the left-hand side The ON/OFF switch is located at the rear of the right ON/OFF switch hand side of the mailing system base. Power connector To wall socket Power connector To Conveyor Stacker RJ 45 Future use USB ports...
  • Page 300 On the right-hand side USB ports To any USB devices* RS232 (COM1/2) To weighing platform To feeder or Dynamic Weighing Module DVI Connector To display Power connector To feeder USB devices : Keyboard, Printer, Modem, LAN adaptor, Bar Code Reader… All USB devices have to be plugged with the system powered OFF.
  • Page 301 Feeder connectors Power connector To base or Dynamic Weighing Module To feeder or Dynamic Weighing Module RJ45 Future use Dynamic Weighing Module connectors To base To feeder Power connector To base Power connector To base...
  • Page 302 Conveyor Stacker connectors Power connector To base...

  • Page 303: Mail Specifications

    Mail Specifications 12.4 Mail Specifications Envelope Characteristics Envelope Dimensions (note: the il- Your mailing system can handle envelope flap sizes as illustrated below lustration is not on scale) Envelope dimensions and weights Max. length: 330 mm • Max. width: 381 mm (330 mm on system with dynamic scale) •...
  • Page 304 Stack of envelopes Mixed size feeder: max 197 mm high • Min. weight: 45 g • Max. weight: 1200 g • See also How to Use the Feeder p.91 . • Label Characteristics Two types of label are available for your mailing system: ALD Labels, for the Auto label dispenser •...

  • Page 305: Operating Specifications

    Operating Specifications 12.5 Operating Specifications Dynamic Weighing Module Range Resolution in dynamic weighing mode: g. • • Accounts Account The number of accounts you can create can be raised optionally to 500 ( Number p.192 ). Operating conditions Ambient temperature: 10 - 40°C •...

  • Page 306: Environmental Conditions

    Environmental Conditions 12.6 Environmental Conditions Weighing Accuracy To obtain the best weighing results, use a solid and steady table and away from air movement: Away from doors • Away from any fan • Dynamic Weighing Module Environment The Dynamic Weighing Module uses optical sensors: do not install it in an area exposed to excessive light or heat sources.

  • Page 307: Menu Reference

    Menu Reference 12.7 Menu Reference The tables below list the options in the user and supervisor menus. To gain access to the menu, press Menu on the control panel. User Menu Level 1 Level 2 Level 3 Level 4 See... Introducing Tasks 1.Imprint p.37 .
  • Page 308 Level 1 Level 2 Level 3 Level 4 See... Rate Favorites and Shortcuts 4.2.Rate favorites p.203 Choosing Rates and Weigh- 5. Rate selection ing Modes p.46 Changing Accounts 6. Account selection p.49 Reports 7. Reports p.145 Batch data Credit Summary Daily usage Monthly usage Single account...
  • Page 309 Level 1 Level 2 Level 3 Level 4 See... Enabling/Disabling Sounds 12.2.Key Sounds p.226 Enabling/Disabling Sounds 12.2.Error Sounds p.226 13.Ink and accessories information Displaying Ink Tank Data 13.1.Ink Tank information p.260 Logging in / out as the Super- 15.Supervisor visor p.196...
  • Page 310 Supervisor Menu Level 1 Level 2 Level 3 Level 4 See... Using the Mailbox 1.Mailbox p.244 Reports 2.Reports p.145 Credit summary Adding Postage Daily usage Monthly usage Machine configuration Operator activity Machine activity Budget consumption Product code report Single account Multi account Base events PSD events...
  • Page 311 Level 1 Level 2 Level 3 Level 4 See... Moistening Default Level 3.2.3.Default moistening level p.217 Adding a Default Print Posi- 3.2.4.Print Position tion Offset p.210 Weighing Devices Settings 3.2.5.Default weighing mode p.218 Quiet Mode 3.2.6.Default Quiet Mode p.227 How to Set the Inserter 3.2.7.Default Inserter mode Mechanical Connection as Default...
  • Page 312 Level 1 Level 2 Level 3 Level 4 See... 5.3.Manage account Managing Accounts 5.2.1.Account list p.121 Account Data Reports 5.2.2.Account report p.166 How to Import Accounts 5.2.3.Import Account list p.133 How to Export the Account 5.2.4.Export Account list List p.132 5.4.Manage operator Managing Operator PIN 5.3.1.Operator list...
  • Page 313 Level 1 Level 2 Level 3 Level 4 See... 7.2.Ink management Displaying Ink Tank Data 7.2.1Print Head Information p.260 Cleaning the Printing Heads 7.2.2Printing Quality Man- agement p.264 7.2.3Ink Tank Information 7.3.Diagnostics Diagnostics 7.3.1Ping server p.284 7.3.2System Status 7.3.2.1Base Sensors 7.3.2.2 Dynamic Scale Sen-...
  • Page 314 Level 1 Level 2 Level 3 Level 4 See... Maintenance processes 7.4.1Withdraw a PSD p.273 7.4.2Swap PSD 7.4.3Update registration 7.5.Network advanced settings 8.Options and updates Managing Optional Features 8.1.Options list p.246 Managing ERAs 8.2.ERA settings p.248 Managing Slogans 8.3.Slogan management p.250 Managing Postal Rates 8.4.Rate management...

  • Page 315: Index

    Index Envelope Dimensions 299 Account Information 21 Envelope Hopper 10 Account Number 192 Account Section 19 Account structure 121 Feeder 91 Auto label dispenser 10, 41 Feeder release handle 10 Folder 124, 127 Batch mode 76 Belt 13 GEO Code 222 Belts 271 High Accuracy 220 CAN 292, 293...
  • Page 316 Manual weight entry 59 Messages 244 Rate Protection 192 Meter (PSD) Access Door 11 Rate tables 252 Meter (Postal security device/PSD) Mixed-Mail Feeder 9 Sealer bottle 10 Moistening Ramp 269 Sealer water filter access 10 Monitor 12 Selecting a Rate 73 Multi Account 170 Side guide 10 Single Account 168...

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