Neopost IS-240 User Manual
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Neopost IS-240 User Manual

Franking machine
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IS-240/280
FRANKING MACHINE
USER'S GUIDE

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Summary of Contents for Neopost IS-240

  • Page 1 IS-240/280 FRANKING MACHINE USER'S GUIDE...

  • Page 3: Table Of Contents

    Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................13 Control Panel Features ..................16 Connections .....................19 Power Management ..................21 Processing Mail The different Types of Imprint ................25 Preparing and Starting your Work Session ............27 Processing [Standard] Mail ................33 Printing [Received] for Incoming Mail ..............44...
  • Page 4 Account Data ....................95 System Data ....................98 Online Services Online Services Overview ................105 Connecting to Online Services ...............106 Uploading Statistics (Optional) ...............111 System Online Services .................112 PC Meter Link Application PC Meter Link Application Overview ..............117 Credit Management ..................119 Online Services ....................120 Support ......................121 Configure Alerts .....................122 Maintenance ....................123...
  • Page 5 Maintaining your Mailing System 11.1 Maintaining the Ink Cartridge ...............181 11.2 Maintenance Processes ................191 Troubleshooting 12.1 Weighing Problems ..................195 12.2 Diagnostics and System Data ..............196 Specifications 13.1 Mail Specifications ..................203 13.2 General Specifications .................205 13.3 Weighing Platform ..................206...

  • Page 7: Read This First

    Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual .........3 Safety Requirements .............6 How to Disconnect your Mailing System ............9...

  • Page 9: What You Will Find In This Manual

    What you will find in this Manual Section 1: Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual. Section 2: Meet Your Mailing System System features, Reference descriptions of elements and controls, Mail format and How to power your Mailing System on or off.
  • Page 10 Section 11: Maintaining your Mailing System Changing the ink cartridge and maintaining other system components. Section 12: Troubleshooting What to do when a problem occurs: poor printing etc. Section 13: Specifications Detailed capabilities of your Mailing System. Symbols This manual uses the symbols listed below. This symbol...
  • Page 11 Glossary This manual uses the acronyms listed below. Acronym Description Credit Postage Available External Return Address IDentification Local Area Network: link between computers Personal Computer Personal Identification Number Postal Security Device (Meter) Tote Spent credit Weighing Platform...

  • Page 12: Safety Requirements

    Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for external Power Supply. Refer to the type plates at the back of the pieces of equipment. • To reduce the risk of fire, use only the power cord supplied with the Mailing System.
  • Page 13 Environmental compliance Neopost Ltd has implemented a programme for the recycling of old mailing machines. Please contribute to the protection of the environment by consulting Neopost Ltd for information about the collection and treatment of your machine when it reaches the end of its useful life.

  • Page 14: Environmental Conditions

    General Safety • Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your Mailing System. •...
  • Page 15 Disconnecting your Mailing System Unplug the power supply cord only when the mailing machine is in Sleep or Soft Off mode . This avoids keeping the ink cartridge in a unprotected position where the ink may dry out and become unusable.
  • Page 16 Telephone and LAN Connections To prevent damage to equipment, do not mistake telephone jacks that connect to the modem (optional) for LAN connectors that are bigger. Analog phone (4 wires) Network/PC LAN or Weighing Platform (8 wires) Follow the additional precautions below: •...

  • Page 17: Meet Your Mailing System

    Meet Your Mailing Sys- Get to know your mailing system in this section. System Layout ..............13 Control Panel Features ............16 Connections .................19 Power Management .............21 How to Switch to 'Sleep' or 'Wake' Mode ............21...

  • Page 19: System Layout

    System Layout Main Components Mail Path Inserting location of envelopes for printing. Weighing Platform Measures weight of mail pieces. Control Panel Controls the mailing system. Cover Allows you to access the ink cartridge.
  • Page 20 Inside Machine Cover Pull the upper left side corner to open the cover. Prints the postal imprint on envelopes. Ink cartridge See also Changing the Ink Cartridge on page 187 . Postal security device Postage meter. (PSD)
  • Page 21 Report printer (option) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support.

  • Page 22: Control Panel Features

    Control Panel Features Control panel See control panel and screen layout on the flap of the manual cover. Display Areas Account Displays account currently selected. Date Displays the date that will be printed. Indicates that an ERA will be printed when present.
  • Page 23 Indicates the current rate and services Rate and services selected. Slogan Indicates that a slogan will be printed. Weighing mode Current weighing method. Weight Current weight used to calculate postage. Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home screen Displays the current task home screen.
  • Page 24 Clear / Reset Clears keypad entries or, from the home screen, resets rate rate to default. START / STOP KEYS Wakes the mailing system up or turns it to 'Sleep-mode' or Sleep/On/Soft 'Soft off mode'. The light indicates the system state (green off mode = awake, amber (continuous) = sleep-mode, amber (blinking) = Soft off mode) (see...

  • Page 25: Connections

    Connections Rear Connectors Your mailing system has Universal Serial Bus (USB) ports that allow you to connect a PC Meter Link, various modems (optional), a printer or memory devices. Power connector To AC mains adaptor. USB ports To peripherals (see detail in next table) LAN Port To LAN WP Port...
  • Page 26 Right Side USB Connectors • To modem (optional) • To memory device Flat USB plug • To printer • For PC Meter Link Square USB plug The machine can only use the LAN if the LAN is connected BEFORE power is plugged in (Or before the machine leaves the Soft off mode: See Power Management on page 21 ).

  • Page 27: Power Management

    Power Management Energy Star® Compliance Your Mailing System is an Energy Star® qualified mailing system that automatically goes into a low-power 'Sleep mode ' after a period of inactivity. The mailing system automatically switches to 'Sleep mode' after 5 minutes of non-activity. You can change this default setting as supervisor.
  • Page 28 When switching to 'Soft off' mode, the machine may display a screen to schedule an automatic call. Press [OK] to confirm (the call will be cancelled) and switch the machine to Soft off mode. Turning the machine to Sleep or Soft off mode ends your working session.

  • Page 29: Processing Mail

    Processing Mail This section describes how you can run mail: choosing a type of imprint, selecting a rate and so on, depending on the type of metering you need to apply to your mail. The different Types of Imprint ..........25 Preparing and Starting your Work Session ......27 How to Sort Mail .....................27 How to Log in and Start a Work Session ............29...

  • Page 31: The Different Types Of Imprint

    The different Types of Imprint Customising Your Imprint Your Mailing System can use the following types of imprint: • [Normal]: To print standard postage, including ERA or Slogans. • [Manual amount entry]: To enter postage amount manually. • [RCVD]: To print the date on incoming mail. By default, the [Normal] type of imprint is selected at power up.
  • Page 32 Parameters of the Type of Imprint • The table below indicates the type of imprint to choose, depending on the type of process you want to apply to each set of mail. • The column on the right indicates, for each type of imprint, the parameters you can set before printing mail.

  • Page 33: Preparing And Starting Your Work Session

    Preparing and Starting your Work Session This section recommends a list of preparation steps to help you run your mail efficiently. Mail preparation involves: • Sorting mail by type and task to make processing faster (Sorting Mail by Type and by Task on page 27).
  • Page 34 Turning Machine On and Starting a Work Session • Turning the machine on starts a work session on the Mailing System. • At start-up, depending on specific supervisor settings: - The access to the machine may be free - You may have to select an account - You may have to enter a PIN code Your work session ends when the system returns to 'Sleep Mode'.

  • Page 35: How To Log In And Start A Work Session

    How to Log in and Start a Work Session To log as User: Press to wake the system up. The system may display one of the following screens: - Home screen [Normal], if there is no account. - Account screen (IS-280 only), if there are accounts. - Login screen, if there are a machine PIN code or accounts with PIN code.
  • Page 36 On the Account screen, select your account as follows. - Use up and down arrows (Use double arrows to scroll list) and press [OK] to validate. Find your account quicker: Instead of using up and down arrows, type the account number. - Or on the Login screen, enter your account or machine PIN code.

  • Page 37: How To Change The Current 'Type Of Imprint

    Selecting the Type of Imprint For each stack of mail you have sorted (see Sorting Mail by Type and by Task on page 27 ), select the type of imprint you need to process your mail as follows. About the types of imprint, see Parameters of the Type of Imprint on page 26 How to Change the Current 'Type of Imprint'...
  • Page 38 Frequently Asked Questions Machine check list Do I have enough credit? Press and type 1 to check credit balance. To add credit, see How to Add Credit to the Meter on page 65. Is the Weighing Platform prop- Before laying envelope(s) on the weighing platform, erly zeroed? your home screen should display 0 g.

  • Page 39: Processing [Standard] Mail

    Processing [Standard] Mail In this Section This section describes the parameter settings and mail handling sequences for the mail processes that use the [Normal] type of imprint, to apply postage using different rates. About the 'Types of imprint', see also The different Types of Imprint on page 25 .

  • Page 40: How To Apply Standard Postage (Settings)

    How to Apply Standard Postage (Settings) Required settings: Make sure you are on the Home Screen of the Normal type of imprint . The Home Screen indicates weight, postage and currently selected rate as illustrated below. To change the type of imprint (if you are not in [Normal] mode) . Press and type 1 to access the Imprint screen.
  • Page 41 Additionally, you can configure imprint elements from the Imprint screen as follows. Imprint with ERA The Mailing System can contain up to 9 ERA slogans. Imprint with Slogan You can add an ERA or a slogan to the imprint. To check or change the Slogan selection: - Select Slogan.
  • Page 42 To check or change the date: After 17:00, the mailing system automatically advances the postage date to the next day. When the notification screen pops up please press Yes to confirm. - Select Date. - Select a date option in the Date advance screen. - Select for example No date advance for printing today's date.

  • Page 43: How To Apply Postage (Running Mail)

    Printing Mail When you put a mail piece on the Weighing Platform, Standard weighing is automatically selected. You can also enter weight manually if: • your mail weight exceeds the capacity of your WP • your selection of postage rate allows this mail weight. To enter the weight manually, press then select 1 or Manual weight entry.
  • Page 44 Enter the weight and press [OK] . The weight of the mail piece is displayed in the Weight area of the home screen and the postage amount is updated. Insert the mail piece or a label tape into the system, with the side to be printed facing upwards.
  • Page 45 In Standard weighing mode , you can print postage directly on mail pieces from the [Standard ] Home Screen: Put the mail piece on the WP. The weight of the mail piece is displayed in the Weight area of the home screen and the postage amount is updated.

  • Page 46: How To Enter Postage Amount Manually (Settings)

    Applying Postage Manually Entered Sequence of Settings The procedure below outlines steps to enter the postage amount manually. The sequence is identical to Applying Standard Postage on page 33, except for the following: • Postage must be set manually to the desired amount. Make sure you have already completed the preparation steps mentioned in Preparing and Starting your Work Session...

  • Page 47: Check Or Change The Type Of Imprint

    Check or change the type of imprint. Press and type 1 to access the Imprint screen. To change the type of stamp: - Select the Type line. The type of imprint is indicated on line 2 of the screen. - Press [OK] and then select [Manual Amount Entry] in the Imprint screen. - Press [OK].
  • Page 48 If needed, Change the date or date format from the Imprint screen as follows: - Select Date. - Select a date option in the Date advance screen. - Select No date advance to print the current date. For more details, see to Change the Date on the Imprint on page 53.

  • Page 49: How To Apply Postage Manually Entered (Running Mail)

    Running Mail To run mail, follow the procedure below after you have completed the sequence in How to Enter Postage Amount Manually (Settings) on page 40 . How to Apply Postage Manually Entered (Running Mail) The postage amount is displayed on the home screen. To print postage directly on mail pieces: Insert the mail piece (or a label tape) into the mail path against the rear-guide wall, with the side to be printed facing upwards.

  • Page 50: Printing [Received] For Incoming Mail

    Printing [Received] for Incom- ing Mail In this Section This section describes how to use the [RCVD] type of imprint, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail. See also • To choose the type of imprint to use for each type of mail process, see The different Types of Imprint on page 25).

  • Page 51: How To Process Received Mail (Running Mail)

    To check or change the type of imprint . Press and type 1 to access the Imprint screen. The type of imprint is indicated on line 2 of the screen. To change it: - Press [OK] - Select [RCVD] from the Type of imprint screen - Press [OK] to confirm.

  • Page 52: Settings Details

    Settings Details Changing Accounts How to Change Accounts To process mail pieces using another account, change the account as follows (varies with model). To change accounts as User: Either: Press and type 5 Select the path: Account The list of accounts is displayed. Select the desired account with Up and Down arrows then press [OK] .

  • Page 53: How To Select A Rate

    Selecting a Rate Selecting a rate allows the mailing system to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for a big parcel, entered manually (see How to Enter Weight Manually on page 51).
  • Page 54 On this screen, you can: - Type a rate number 1 to 7 to select a rate or display rate options. - Press 8 to select the Rate wizard. Follow the instructions on screen and, once you have chosen the rate and services, press [OK] to validate your selection.
  • Page 55 Before pressing Finish, you can press the Back key to modify any of the wizard screens to change your final selection. Choosing a Weighing Type Details on the Weighing Types Several weighing methods are available. The source of the weight is different according to the chosen weighing type.

  • Page 56: How To Change The Weighing Type

    Changing the Weighing Type The Weighing type icon on the screen indicates which type is active. To change the weighing type (See Details on the Weighing Types on page 49), follow the procedure below. How to Change the Weighing Type To change the weighing type from the Home Screen: Either: Press...

  • Page 57: Entering Weight Manually

    Entering Weight Manually You can enter weight manually if: • your mail weight exceeds the capacity of your WP • your selection of postage rate allows this mail weight. In this case, you can print the postage on a label to stick onto the mail piece. How to Enter Weight Manually To enter the weight manually from the Home Screen: Either:...
  • Page 58 Configuring the Imprint Depending on the current type of imprint, you can modify the elements printed on mail pieces as follows: • Changing printed date. • Adding a pre-loaded Slogan to the left of the imprint. • Adding a pre-loaded ERA to the left of the imprint. Navigating in the Imprint Settings When you have selected the type of imprint: •...

  • Page 59: How To Change The Date On The Imprint

    How to Change the Date on the Imprint To change the date that will be printed as User: Either: Press and type 1 Select the path: Imprint The Imprint screen is displayed. Select Date and press [OK] (or type 3). The Date advance screen is displayed.
  • Page 60 Adding an ERA or an Ad Slogan to the Imprint You can add an ERA or a slogan to the imprint, as illustrated below. Imprint with slogan Imprint with ERA You can add an ERA or a slogan to the imprint. See also •...

  • Page 61: How To Add (Or Cancel) An Era On The Imprint

    How to Add (or Cancel) an ERA on the Imprint To add an ERA to the imprint, or to cancel the ERA as User: Either: Press and type 1 Select the path: Imprint Select ERA and press [OK] (or type 2). The ERA Slogans screen is displayed.

  • Page 62: How To Add (Or Cancel) A Slogan On The Imprint

    How to Add (or Cancel) a Slogan on the Imprint To add a slogan to the imprint or cancel the slogan: Either: Press and type 1 Select the path: Imprint Select Slogan and press [OK] (or type 1). The Select Slogan screen is displayed. Select the slogan in the list or select None for printing no slogan.
  • Page 63 Additional information The supervisor manages the lists of the available: • ERAs (See Managing ERAs on page 173). • Slogans (See Managing Slogans on page 170). Using Job Memories If your mail requires different settings such as: • Specific postal rate •...

  • Page 64: How To Use A Job Memory

    How to Use a Job Memory To use a job memory: Either: Press Press and type 3 Select the path: Job Memories The job memories list is displayed. Select a job memory in the list. Press [OK] to validate and apply memory parameters. The job memory area (Mem) of the Home Screen displays the current job memory name.

  • Page 65: Money Operations

    Money Operations This section describes how you can load and manage money in your mailing system to allow postage operations. Overview ................61 Managing Credit ..............63 How to Check the Meter Credits ..............63 How to Add Credit to the Meter ..............65 Unlocking the Meter (Postal Inspection) ......67 How to Unlock the Meter ................67...

  • Page 67: Overview

    Overview The Postage Meter • The Meter, located under the system, handles the credit (or money) in your Mailing System. • The Meter performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a network or a telephone line (See Connections...
  • Page 68 Tracking Credit • You can generate reports on the use of the credit as all mailing operations involving postage are recorded in the Mailing System. • To generate reports, see Reports on page 85 . If the connection type is PC Meter Link , the functions mentioned above are no longer available from your Mailing System screen.

  • Page 69: Managing Credit

    Managing Credit Checking Credit You can check the total postage used and the remaining credit in the Meter at any time, and particularly before mailing sessions, to check that the credits are sufficient to complete your current task. How to Check the Meter Credits Use the following procedure to display remaining credit.
  • Page 70 Select the menu path: Credit information (or type 1). The screen displays the current amounts. Adding Credit You can add credit to the Mailing System by indicating an amount to add. The Mailing System then connects to the Postal Server and validates the operation.

  • Page 71: How To Add Credit To The Meter

    How to Add Credit to the Meter To add credit to the Meter: Either: Press Press and type 7 Select the path: My Credit Select Credit (or type 2). If the system asks for a PIN code, enter the code using the keypad and press [OK]. The 1st Credit screen is displayed.
  • Page 72 Press [OK] to start the connection to the Postal Server. If the crediting process is successful, the system displays a successful message. If crediting fails, the system displays a failure message and the value that you may actually add, depending on your postal account balance. In the case of a communication error, the amount previously entered cannot be changed.

  • Page 73: Unlocking The Meter (Postal Inspection)

    Unlocking the Meter (Postal In- spection) Manual Call • The postal service requires your postage Meter to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. • If your system is deactivated, you have to perform a connection to the Postal Services to unlock the Meter.

  • Page 75: Managing Accounts And Access Rights

    Managing Accounts and Access Rights This section describes how you can manage accounts as supervisor to track the postage funds usage (depends on the model) and/or set access rights to the mailing system. Accounting and Access Rights Overview ......71 Setting up 'Machine PIN Code' ...........73 How to activate 'Access control' and set the 'Machine PIN code' ....73 Selecting an 'Account Mode' ..........74 Guidelines to Setup Account Modes .........75...

  • Page 77: Accounting And Access Rights Overview

    Accounting and Access Rights Overview Postage Tracking and Access Control Your mailing system allows you to track postage by account/department and provides security features to prevent unauthorized use. • Track postage expenditures: the Accounts function • Control user access to the machine with PIN codes: the Access Control function. The Accounts Function Activating the Accounts function in the mailing system is a convenient way to monitor, track and control postage expenses by, for example, associating accounts to departments in...
  • Page 78 The Access Control Function As supervisor, you can set the mailing system to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the machine and restrict the usage of its credits. The different access control policies you can implement as supervisor are: •...

  • Page 79: Setting Up 'Machine Pin Code

    Setting up 'Machine PIN Code' This functionnality is only applicable to machines where Accounting is not allowed (number of accounts = 0). To check your number of accounts or upgrade your machine, see Account Level (Optional) on page 112 You can set a 'Machine PIN code' to open a session on your franking machine by activating the 'Access control ' mode.

  • Page 80: Selecting An 'Account Mode

    Selecting an 'Account Mode' Introducing the 'Account Modes' In your mailing system, a single 'Account mode' allows you to set up both the Accounts and the Access control functions (see Accounting and Access Rights Overview on page 71 ). The table below lists the account functional access control for each account mode. Access Control Function Accounting activated 'No account'...

  • Page 81: Guidelines To Setup Account Modes

    Guidelines to Setup Account Modes See also Selecting an 'Account Mode ' on page 74 . • Setting up 'No account' The 'No account' mode provides users with free access to the machine (Self-service type). This is the default mode in the machine. Implementing 'No account' •...

  • Page 82: How To Change The Shared Pin Code

    Implementing “No account with access control” Follow the procedure How to Display and Change the 'Account Mode' on page 79 and select the 'No account with access control' mode. In the procedure, enter the 4 digit shared PIN code the users will have to enter at log 'No account with access control' Management Menu In No Account with access control mode, the menu allows you to change the shared PIN code.
  • Page 83 Setting up 'Account' In the 'Account' mode, users must select an account to process mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing 'Account' Follow the procedure How to Display and Change the 'Account Mode'...
  • Page 84 Setting up 'Account with PIN Code ' In the 'Account with PIN code' mode, users must select an account and enter the associated PIN code to process mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up.

  • Page 85: Selecting An 'Account Mode

    Selecting an 'Account Mode' How to Display and Change the 'Account Mode' See also Guidelines to Setup Account Modes on page 75 . • To display and change the “Account mode” as Supervisor (See How to Log in as Supervisor on page 128 ): Either: Press...

  • Page 86: Managing The Accounts

    Managing the Accounts Selecting an Account Mode You can only manage accounts in the mode Account or Account with PIN code . Before creating accounts , see Setting up 'Account ' on page 77 . The maximum number of accounts you can create depends on the model. Account names must be unique within the system.

  • Page 87: How To Create An Account

    See also • Printing the current account list: Account List Report on page 95 . • Changing the maximum number of accounts: Account Level (Optional) on page 112 Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts. See also Account Parameters on page 80 .
  • Page 88 Select Add Account . Using the keypad: - Enter Account Number and press [OK] - Enter Account Name and press [OK] - Select the account status (active or inactive) and press [OK] . - Only in mode 'Account with PIN code' : type the account PIN code and press [OK] .

  • Page 89: How To View / Edit Account Parameters

    Editing Accounts Use the procedures below to modify an account name or status. The account number cannot be modified. How to View / Edit Account Parameters To view or edit an account as Supervisor (See How to Log in as Supervisor on page 128 ): Either:...

  • Page 90: How To Activate / Deactivate An Account

    Activating Accounts Deactivated accounts are not visible to users. This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Parameters on page 83 .

  • Page 91: Reports

    Reports This section explains how you can get and print out reports for the mailing system usage, credit usage, account usage, etc. Report Overview ..............87 Generating Reports .............90 How to Generate Reports (User) ..............90 How to Generate Reports (Supervisor) ............91 Postage Data ................92 Credit Data ................93 Account Data ................95...

  • Page 93: Report Overview

    Report Overview • As User or as Supervisor, you can get a range of reports to regularly: View, Print or Store information regarding the Mailing system Usage, Credit usage, Account expenditures, etc. • Your Mailing System also uploads basic data that can be viewed online. •...
  • Page 94 Report name Short description Output Page Credit history Last refill operations performed on the ma- Credit chine in a selected period. History Report page ACCOUNT DATA Account list List of accounts in the machine (if installed) (supervisor only). count Data page Single account Usage on the account for a selected period...
  • Page 95 Report name Short description Output Page Events listed for diagnostics with customer Base Events Base service assistance only (supervisor only). errors PSD Events page Meter errors page IP Configuration IP configuration settings IP Con- Report figura- tion Re- port page Proxy Configuration Proxy configuration settings Proxy...

  • Page 96: Generating Reports

    Generating Reports Generating a report requires to select the desired report and how you want to display or record the report on: • Screen. • An envelope (or label tape). • An external printer (if installed). • A USB memory device. Follow the procedures below as user or as supervisor.

  • Page 97: How To Generate Reports (Supervisor)

    Select an available output device and press [OK] . The system sends the report details to the selected output. When displaying a report on screen , use the arrow keys to display the different pages of the report. How to Generate Reports (Supervisor) To generate a report as Supervisor (See How to Log in as Supervisor on page 128 ):...

  • Page 98: Postage Data

    Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data (total items and total postage value). Requirements • You have to specify the period for the report (Begin date and End date). Default period: - Begin = 1st day of the current month.

  • Page 99: Credit Data

    Credit Data Credit Summary Report This report displays information on credit usage since the machine has been installed (content is limited to the history available in the Meter). Outputs • Screen. • Label or envelope. • External printer (if installed). Fields Comments Current date and time...
  • Page 100 Credit History Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements • For this report, you have to be logged in as a supervisor. Outputs • Screen • External printer (if installed) •...

  • Page 101: Account Data

    Account Data Account List Report This report displays the list of accounts in the machine. Requirements • The current access control mode has to be Account or Account with PIN code (See Managing Accounts and Access Rights on page 69 ) •...
  • Page 102 Single Account Report This report displays the postal expenditures of one account over a selected period of time. You can select any account from the list. The default period of time is: • Begin = 1st day of the current month •...
  • Page 103 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements •...

  • Page 104: System Data

    System Data Machine Configuration Report This report displays all supervisor settings. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs: • External printer (if installed) • USB memory device. Fields Imprint default settings (Default ERA, Default Ad die, Default Rate). Date advance parameters Funds settings (High value, Low Credit) Connections settings (phone numbers)
  • Page 105 Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs: • Screen • USB Printer (optional) •...
  • Page 106 Meter errors This report displays the list of errors encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs: • Screen • USB Printer (optional) •...

  • Page 107: How To Generate A Ip Configuration Report

    IP Configuration Report Requirements To generate this report, you must be logged in as supervisor. Output The IP Configuration Report outputs are: • Screen • USB printer • USB memory device How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating Reports on page 90 .

  • Page 108: How To Generate A Proxy Configuration Report

    How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating Reports on page 90 .

  • Page 109: Online Services

    Online Services Online Services for your mailing system allows you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. Online Services Overview ..........105 Connecting to Online Services ........106 How to Call Online Services Manually ............107 How to Call Online Services Manually ............108 How to Test the Connection to Online Services ...........109...

  • Page 111: Online Services Overview

    Online Services Overview The Online Services simplify the use and the update of your mailing system. Online Services features and capabilities include: • Online reporting (optional) : The usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses.

  • Page 112: Connecting To Online Services

    Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your mailing system should permanently be connected to a network connection or PC Meter link or a live analogue telephone line so that it can link to the Online Server automatically whenever required.

  • Page 113: How To Call Online Services Manually

    Manual Calls Manual calls allow you to connect to the Online Server in order to retrieve new information (update postal rates, slogans/ERA or messages) or to enable features and options (weighing platform capacity, number of accounts...). You will be instructed to use this function when rates change if you do not have a rate protection agreement.

  • Page 114: How To Call Online Services Manually

    How to Call Online Services Manually To trigger a generic call as Supervisor (See How to Log in as Supervisor on page 128 Either: Press and type 10.3 Select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.).

  • Page 115: How To Test The Connection To Online Services

    Test server is a bandwidth test and should only be undertaken after a request from Customer Service. If the connection type is PC Meter Link , Ping server menu and Test server menu no longer appear on your Mailing System screen. How to Test the Connection to Online Services To ping the server logged as User: Either:...
  • Page 116 To test the server logged as User: Either: Press and type 9.2 Select the path: Online Services Test server Logged as Supervisor (See How to Log in as Supervisor on page 128 ): Press and type 10.2 Select the path: Online Services Test server The call process starts and displays its sequence of operations on the screen.

  • Page 117: Uploading Statistics (Optional)

    Uploading Statistics (Optional) Automatic calls upload report data to the Services server at the end of each month. You can also trigger a manual call to display reports that integrate the latest figures on your Services web page. Your system uploads basic statistic data for basic postal expense management reporting.

  • Page 118: System Online Services

    System Online Services Ink Management Service (Optional) The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 119: How To Check Your Number Of Accounts

    How to check your number of accounts As Supervisor (See How to Log in as Supervisor on page 128 ): Press and type 8.1 Select the path: Options and updates Options list The Options list screen is displayed (order may differ from the picture below). Here, the number is 0, then you have access to 'Access Control'.

  • Page 121: Pc Meter Link Application

    PC Meter Link Applica- tion This section describes the PC Meter Link application functionalitites. PC Meter Link Application Overview .......117 Credit Management ............119 Online Services ..............120 Support ................121 Configure Alerts ..............122 Maintenance ...............123...

  • Page 123: Pc Meter Link Application Overview

    PC Meter Link Application Overview The PC Meter Link application performs all the Mailing System calls to servers by using the internet connection of your PC. This application allows you to trigger manual calls to servers from your PC for: •...
  • Page 124 Connectivity The PC Meter Link connectivity is set as follows: • The PC Meter Link application is running on your PC. • Your Mailing System is connected to your PC through an USB cable. • Your PC is connected to the Internet to have access to servers. When the connection to the Mailing System is available, all the PC Meter Link application menu on your screen are accessible.

  • Page 125: Credit Management

    Credit Management This section describes functions related to calls for adding and managing funds in the Mailing System. • Display remaining credit in your Mailing System • Add credit to your Mailing System • Display account balance • Get account balance •...

  • Page 126: Online Services

    Online Services This section describes functions related to calls for Online Services. The Online Sevices screen allows you to: • Call E-Services Server . • Upload statistics to the server .

  • Page 127: Support

    Support This section describes functions related to PC Meter Link application software and support. It also gives access to the Mailing System user guide. The Support screen allows you to: • Access the customer knowledge base Online Support . • Download the Mailing System User Guide . Get the Log files •...

  • Page 128: Configure Alerts

    Configure Alerts This section describes the settings of the PC Meter Link application that you can manually modify. The Configure Alerts screen allows you to be notified of: • A scheduled server connection Alert . • A missed server connection .

  • Page 129: Maintenance

    Maintenance This section describes functions related to calls for the Mailing System maintenance (diagnostics, software download, etc). The Maintenance screen allows you to: • Resynchronise your Mailing System with OLS. • Backup settings to save your Mailing System settings. • Update your Mailing System software. •...

  • Page 131: Configuring Your Mailing System

    Configuring your Mail- ing System This section describes the general settings you can apply to your mailing system. Some of them can be managed directly by all users whereas most of them require access as supervisor . Settings Overview ..............127 Logging in / out as the Supervisor ........128 How to Log in as Supervisor ................128 How to Exit the Supervisor Mode ..............129...
  • Page 132 Imprint Default Settings ............147 How to Change the Default Rate ..............147 How to Change the Default ERA ..............148 How to Change the Default Slogan ..............148 How to Set the Automatic Date Advance Function ........150 9.10 Job Memories ..............151 How to Create a Job Memory ..............152 How to Edit / Modify a Job Memory .............153 How to Delete a Job Memory ...............154 9.11...

  • Page 133: Settings Overview

    Settings Overview This section describes two types of settings: • User settings , that only last as long as the user who applies them is logged in. • Supervisor settings , sets the default or permanent characteristics of your Mailing System.

  • Page 134: Logging In / Out As The Supervisor

    Logging in / out as the Super- visor You need to be logged in as supervisor to configure the mailing system and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available. Printing postage is not possible while logged-in as supervisor.

  • Page 135: How To Exit The Supervisor Mode

    Exiting the Supervisor Mode Follow the procedure below to exit the supervisor mode. This is necessary to return to the user mode. How to Exit the Supervisor Mode To exit the Supervisor mode: You need to: Press The machine goes to 'Sleep mode' and supervisor is logged out.

  • Page 136: Changing The Display Language

    Changing the Display Lan- guage You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum ). How to Change the Display Language To change the current display language logged as User: Either: Press and type 11.1...

  • Page 137: How To Change The Display Language By Default

    How to Change the Display Language by Default To change the User language by default logged as Supervisor (See How to Log in as Supervisor on page 128 ): Either: Press and type 3.1.1 Select the path: Default User Settings Default User Preferences Language Select the default language.

  • Page 138: Adjusting The Display Contrast

    Adjusting the Display Contrast You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast logged as User: Either: Press and type 11.2 Select the path: Preferences Contrast Use the...

  • Page 139: How To Change The Display Contrast By Default

    How to Change the Display Contrast by Default To change the display contrast by default logged as Supervisor (See How to Log in as Supervisor on page 128 ): Either: Press and type 3.1.2 Select the path: Default user settings Default user preferences Contrast Use the...

  • Page 140: System Timeouts

    System Timeouts As User or Supervisor , you can change the following system time-outs: • 'Sleep timeout' : Period of inactivity after which the machine automatically turns to 'Sleep mode'. • 'Soft off timeout' : Period of inactivity after which the machine automatically turns to 'Soft off mode'.

  • Page 141: How To Change The 'Soft Off Time-Out' (User)

    How to Change the 'Soft off time-out' (User) To change the “Soft off time-out” logged as User: Either: Press and type 2.3.2 Select the path: Batch settings Time out settings Soft off timeout The Soft off time-out screen is displayed. Enter the new value of the 'Soft off time-out'.

  • Page 142: How To Change The 'Sleep Time-Out' (Supervisor)

    How to Change the 'Sleep time-out' (Supervisor) To change the ”Sleep time-out” logged as Supervisor (See How to Log in as Supervisor on page 128 ) : Either: Press and type 3.5.1 Select the path: Default user settings Time out settings Sleep timeout The Sleep timeout screen is displayed.

  • Page 143: How To Change The 'Soft Off Timeout' (Supervisor)

    How to Change the 'Soft off timeout' (Supervisor) To change the Soft off time-outs logged as Supervisor (See How to Log in as Supervisor on page 128 ): Either: Press and type 3.5.2 Select the path: Default user settings Timeout settings Soft off timeout The Soft off timeout screen is displayed.

  • Page 144: Credit Warnings

    Credit Warnings The 2 possible types of Credit Warning are: • High value. The Mailing System warns you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts.

  • Page 145: How To Set The Low-Credit Threshold

    Low credit threshold How to Set the Low-Credit Threshold To set a low-credit threshold logged as Supervisor (See How to Log in as Supervisor on page 128 ): Either: Press and type 3.4.1 Select the path: Default user settings Credit settings Low credit threshold Enter the low-credit warning amount Or If you want to disable the warning function, press [C] and enter 0 as amount...

  • Page 146: Credit Pin Code

    Credit PIN Code You can create a credit PIN code to control access to only those who are authorized to add postage. (see Money Operations on page 59 ). How to Set/Cancel a Credit PIN Code To set a crediting PIN code logged as Supervisor (See How to Log in as Supervisor on page 128 ): Either:...

  • Page 147: Weighing Settings

    Weighing Settings The weighing settings include: • Changing the default weighing type • Zeroing the weighing platform. • Setting the GEO code that corresponds to the geographical location of the Mailing System. Changing the default weighing type Available weighing types are : •...

  • Page 148: How To Zero The Weighing Platform

    How to Zero the Weighing Platform To zero the Weighing Platform logged as User: Either: Press and type 2.2 Select the path: Batch settings Reset WP Remove all items from the Weighing Platform. Press [OK] to set to zero the Weighing Platform. How to Re-Zero the Weighing Platform To re-zero the Weighing Platform logged as Supervisor (See How to Log in as...

  • Page 149: How To Change The Geo Code

    GEO Code The Weighing Platform provide mail piece weights that have to be corrected according to the geographical location of the mailing system, as weights can change with altitude and latitude. The correcting geo code may be entered: • Automatically with Online Services. •...
  • Page 150 GEO Code...

  • Page 153: Imprint Default Settings

    Imprint Default Settings The settings of the imprint 'by default' (applied to all user sessions) include: • Imprint default settings : default rate, ERA and slogan • Automatic Date Advance : enables early date change to allow mail processing with a new printed date after post office closing hours.

  • Page 154: How To Change The Default Era

    How to Change the Default ERA To change the default ERA logged as Supervisor (See How to Log in as Supervisor on page 128 ) : Either: Press and type 3.3.1 Select the path: Default User Settings Default Imprint Parameters Default ERA Select the default ERA and press [OK] to validate.
  • Page 155 Automatic Date Advance The Auto Date -Advance function automatically proposes, at a preset time, to change the date printed on mail pieces to the next 'working day' date. Example : you can set the system to change dates at 17:00 hours, and set Saturdays and Sundays to be non-working days.

  • Page 156: How To Set The Automatic Date Advance Function

    How to Set the Automatic Date Advance Function To select auto date-advance time and days logged as Supervisor (See How to Log in as Supervisor on page 128 ): Either: Press and type 3.3.4 Select the path: Default user settings Default imprint parameters Auto- matic date advance...

  • Page 157: Job Memories

    9.10 Job Memories The Job Memories are presets for imprint types that the users of the machine can quickly recall to save time and benefit from a simpler machine operation (See Using Job Memories on page 57 ). As supervisor, you can create, edit/modify and delete the Job Memories. Each Job Memory is identified by a name and a number.

  • Page 158: How To Create A Job Memory

    How to Create a Job Memory To create a Job memory logged as Supervisor (See How to Log in as Supervisor page 128 ): Either: Press and type 4 Select the path: Job Memory Management The current list of Job memories is displayed in the Job Memories screen. Select a line named None in the list.

  • Page 159: How To Edit / Modify A Job Memory

    How to Edit / Modify a Job Memory To edit or modify a Job memory logged as Supervisor (See How to Log in as Supervisor on page 128 ): Either: Press and type 4 Select the path: Job Memory Management Select an job memory in the list.

  • Page 160: How To Delete A Job Memory

    How to Delete a Job Memory To delete a Job memory logged as Supervisor (See How to Log in as Supervisor page 128 ): Either: Press and type 4 Select the path: Job Memory Management Select a Job memory in the list of the memorized Job memories. Press [OK] to validate.

  • Page 161: Connection Settings

    9.11 Connection Settings Connection to the Postal Services or Online Services To add credit or access Online Services, the Mailing System can use the following connections: • A PC Meter Link application with an Internet access. • An Internet access through a high-speed Internet Connection (e.g. DSL, Cable Broadband).
  • Page 162 To use the the PC Meter Link, select PC Meter Link and press [Ok] . To use the LAN, select LAN and press [Ok] (or type 2 ). To use an analogue telephone line modem (optional), select Modem and press [Ok] (or type 1 ).

  • Page 163: How To Set Lan (High-Speed Internet) Parameters

    LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. When the LAN connectivity is activated, the Mailing System can connect to the server via a LAN connection. How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN logged as Supervisor (See How to Log in as Supervisor...

  • Page 164: How To Set Pc Meter Link Parameters

    PC Meter Link Settings Make sure the PC Meter Link application is installed on your PC before selecting the PC Meter Link connection type, see the installation guide for further information. The PC Meter Link does not work on docking stations. How to Set PC Meter Link Parameters To set the parameters of the PC Meter Link : PC Meter Link Application...

  • Page 165: How To Set The Analog Modem Parameters

    How to Set the Analog Modem Parameters To set the parameters of the modem as Supervisor (See How to Log in as Supervisor on page 128 ): Either: Press and type 9.3 Select the path: Communication settings Modem settings In the screens that are displayed next, enter the parameters as required and press [OK] to complete screens until you return to the Communications settings screen.

  • Page 166: Time And Date Management

    9.12 Time and Date Management Daylight Savings Time Transitions The mailing system normally auto-adjusts to Daylight Savings Time . However, if a manual adjustment is necessary, you can use either of the following procedures to correct the mailing system time: •...

  • Page 167: How To Check The Machine Time And Date

    How to Check the Machine Time and Date To check the current time and date as Supervisor (See How to Log in as Supervisor on page 128 ): Either: Press and type 6.3 Select the path: Machine settings Date and time If the clock adjusts backwards for 'Daylight savings time', the mailing system will wait until last postage printing time before allowing you to process new mail.

  • Page 169: Options And Updates

    Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as latest postal rates, additional ERAs or ad dies. 10.1 Options and Updates Process ........165 How to Access the Options and Updates Menu ..........165 10.2 Using the Mailbox ............166 How to Read your Messages ...............166...

  • Page 171: Options And Updates Process

    10.1 Options and Updates Process You can update your mailing system by: • Adding new options • Update postal Rates • Downloading custom Slogans or ERAs To update your mailing system's operating system, see Online Services on page 103 . The operations above are available through the supervisor menu Options and Updates .

  • Page 172: Using The Mailbox

    10.2 Using the Mailbox The mailbox allows you to receive messages from the mailing system or from customer service via the server. The Mailbox screen indicates unread messages and allows you to delete read messages. How to Read your Messages To read your Messages logged as User: Either: Press...

  • Page 173: How To Delete Your Messages

    How to Delete your Messages To delete your Messages logged as User: Either: Press and type 8 Select the path: Mail box The Mailbox screen is displayed. Select the message to be deleted and press [OK] . Select Delete message to erase the message. How to Delete your Messages To delete your Messages logged as Supervisor (See How to Log in as Supervisor...

  • Page 174: Managing Options

    10.3 Managing Options Consulting the Option List The option list includes the options actually loaded into your mailing system and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.

  • Page 175: How To Load New Options

    Activating New Options Process for Activating Options You can activate new options by connecting the mailing system to Online Services server. New available options are automatically downloaded into your mailing system and activated. Contact customer service to have new options ready for downloading on the Online Services server.

  • Page 176: Managing Slogans

    10.4 Managing Slogans The Slogans are graphical images you can add on the left hand side of the imprint on mail pieces. As supervisor, you can: • Display the slogan list • Rename or delete slogans • Download new slogans. The available slogans are automatically downloaded into your mailing system by connecting the mailing system to the Online Services server as a user.

  • Page 177: How To Modify Or Delete A Slogan

    Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to delete a slogan from the list. How to Modify or Delete a Slogan To modify or delete a slogan: Display the list of slogans (see How to Display the List of Slogans on page 170 ).

  • Page 178: How To Download New Slogans

    How to Download New Slogans To download new slogans: Display the list of slogans (see How to Display the List of Slogans on page 170 ). Select Check for updates and press [OK] . The Mailing System connects to the Online Services server and downloads available slogans.

  • Page 179: Managing Eras

    10.5 Managing ERAs The ERAs are pictures you can include on the left hand side of the imprint on mail pieces. ERA management is identical to Slogan management (Managing Slogans on page 170 ). As supervisor, you can: • Load ERAs. •...

  • Page 180: How To Modify (Or Delete) An Era

    Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Modify (or Delete) an ERA To modify (or delete) an ERA: Display the list of ERAs (See How to Display the List of ERAs on page 173 ).

  • Page 181: Managing Postal Rates

    10.6 Managing Postal Rates Your mailing system uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables. The newly available rate tables are automatically downloaded into your mailing system by connecting the mailing system to the Online Services server as a user.

  • Page 182: How To Download New Postal Rates

    Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates To download new rates: Display the list of rate tables (see How to Check the Rate Updates on page 175 above). Select Check for updates and press [OK] .

  • Page 183: Updating System Software

    10.7 Updating System Software Occasionally it will be requested that you download new software for your mailing system. The software package may include feature enhancements or updates. Also, if you purchase an additional service, you may be required to download the software to support this new service.
  • Page 184 After downloading The mailing system indicates it has to be re-started. Disconnect and reconnect the Mailing System power cord (see Connections on page 19 ). After restarting, the Mailing System calls the server to confirm installation. The mailing system is ready for use with the new software. No information is lost during the updating process: your data and settings remain unchanged.

  • Page 185: Maintaining Your Mailing System

    Maintaining your Mail- ing System This section contains important information about the maintenance of your mailing system in order to keep it in good condition. 11.1 Maintaining the Ink Cartridge .........181 How to Display Ink Level and Cartridge Data ..........182 How to Display Ink Level and Cartridge Data ..........183 How to Align the Print Heads ...............184 How to Clean the Printing Head Automatically ..........186...

  • Page 187: Maintaining The Ink Cartridge

    11.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the mailing system and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.

  • Page 188: How To Display Ink Level And Cartridge Data

    Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent. • Ink colour. • Cartridge status (present or not present). • First used date. Also check the Best before date on the cartridge box. After this date, the cartridge warranty is void.

  • Page 189: How To Display Ink Level And Cartridge Data

    How to Display Ink Level and Cartridge Data To display the Ink Level and the Cartridge Data logged as Supervisor (See How to Log in as Supervisor on page 128 ): Either: Press and type 7.2.1 Select the path: Maintenance Cartridge Ink information The Ink information screen is displayed.

  • Page 190: How To Align The Print Heads

    Aligning the Printing Head Align the printing head if there is a gap between the top and the bottom of the imprints. The machine requires you to align the printing head after each cartridge change. How to Align the Print Heads To align the print heads logged as Supervisor (See How to Log in as Supervisor page 128 ):...
  • Page 191 Insert a piece of paper in the mail path. The system prints a test pattern. The headset alignment screen is displayed. Observe the pattern and use the Up / Down keys to select the letter that corresponds to the straightest and complete vertical line (here E ). Press [OK] to validate.

  • Page 192: How To Clean The Printing Head Automatically

    How to Clean the Printing Head Automatically To clean the printing head automatically logged as User: Either: Press and type 12.2 Select the path: Ink Cartridge Cleaning process The cleaning starts automatically. How to Clean the Printing Head Automatically To clean the printing head automatically logged as Supervisor (See How to Log in as Supervisor on page 128 ):...

  • Page 193: How To Clean The Printing Head Manually

    Manual Cleaning If automatic cleaning is not sufficient, you can clean the printing head manually. How to Clean the Printing Head Manually To clean the printing head manually: Open the cover. Remove the ink cartridge (See How to Change the Ink Cartridge on page 187 ).
  • Page 194 To change the Ink cartridge logged as Supervisor (See How to Log in as Supervisor on page 128 ): Either: Press and type 7.2.4 Select the path: Maintenance Cartridge Headset Replacement The cartridge moves to the 'replacement' position, and the following message is displayed :...
  • Page 195 Open the cover, by pulling it towards you from the top left. Pull on the left side of the blue lever, to unlock the cartridge. Pull the cartridge towards you to disengage it. Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until it stops.
  • Page 196 Put the blue lever back into place. Close the cover. Press [OK] to validate.

  • Page 197: Maintenance Processes

    11.2 Maintenance Processes Changing Address: Update your Registration The procedure below allows you to update your postal registration after an address change. First contact your Customer Service to update your details and receive the new town die on a USB device, and therefore be able to perform the update registration procedure below.

  • Page 199: Troubleshooting

    Troubleshooting This section helps you solve problems you may encounter while using your mailing system. 12.1 Weighing Problems ............195 12.2 Diagnostics and System Data ........196 How to Access the Diagnostic Function ............197 How to Display the Software Data ...............197 How to Display Hardware Data ..............198 How to Display the Error Lists ..............198 How to Display the Machine Counters ............199...

  • Page 201: Weighing Problems

    12.1 Weighing Problems The Weighing Platform does not Weigh Properly The machine does not seem to display a correct weight. Display – – g indicates a weighing error. Check the weighing device as follows. Possible causes Actions There are vibrations or air drafts in Use a solid and steady table: the weighing area.

  • Page 202: Diagnostics And System Data

    12.2 Diagnostics and System Data Diagnostics This section allows you to find the cause of an issue or breakdown of the machine, under the supervision of your customer service. The machine performs self-tests to diagnose the system and generates corresponding reports.

  • Page 203: How To Access The Diagnostic Function

    How to Access the Diagnostic Function To gain access to the diagnostic function logged as Supervisor (See How to Log in as Supervisor on page 128 ): Either: Press and type 7.3 Select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.

  • Page 204: How To Display Hardware Data

    How to Display Hardware Data To display hardware data logged as Supervisor (See How to Log in as Supervisor on page 128 ): Either: Press and type 7.1.2 Select the path: Maintenance System info Hardware information The system displays the data about the hardware. How to Display the Error Lists To display the error lists logged as Supervisor (See How to Log in as Supervisor...

  • Page 205: How To Display The Machine Counters

    Press [OK] to validate. Select an output : Screen, USB printer (if installed), USB key, then press [OK] . The system displays the errors, the most recent first. Scroll with the arrows to find the error you are looking for. For Base Errors, displayed items are: - The Code of the error.

  • Page 207: Specifications

    Specifications This sections contains the main specifications of your mailing system. 13.1 Mail Specifications ............203 13.2 General Specifications ............205 13.3 Weighing Platform ............206...

  • Page 209: Mail Specifications

    13.1 Mail Specifications Envelope Basic Characteristics Envelope Dimensions Your Mailing System can handle envelope & flap sizes as illustrated below (note: the illustration is not drawn to scale) .
  • Page 210 Envelope Thickness 0.2 mm 8 mm...

  • Page 211: General Specifications

    13.2 General Specifications Dimensions (mm) (Width x Length x Height) • 225 mm x 316 mm x 194 mm Weight • 3,8 kg Power • Frequency: 50 Hz. • Max. current rating (full configuration): 0.2 A. • Power supply: 230 V (+/- 10%) 2 poles with EARTHED circuit (Up to standards NFC15-100).

  • Page 212: Weighing Platform

    13.3 Weighing Platform Max capacity: 2kg (standard) or 3 kg (optional).

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