Weighing Problems - Neopost IS-6000 User Manual

Weighing Problems

11.3 Weighing Problems

Problem : The Weighing Platform or Dynamic Weighing
Module does not Weigh Properly
The Base does not seem to display a correct weight. You have to check the weighing
device (Weighing Platform or Dynamic Weighing Module) as follows.
Possible cause
The weighing device is not
selected.
There are vibrations or air
drafts in the weighing area.
Something is touching or lying
on the weighing platform.
The weighing platform zero is
not correct.
Weight too heavy for current
rate (you have placed a pack-
age on the platform that is too
heavy for the rate selected).
Weight on platform exceeds
capacity defined in Weighing
Platform.
Action
See the weighing type selection procedures in
Selecting a Weighing Mode
Use a solid and steady table:
•
•
Clear the weighing area and re-zero the weigh-
ing platform (see
p.218 ).
See the weighing platform zeroing procedures in
Weighing Devices Settings
1 Press [OK] to clear the error message.
2 Press the [Rate] key and select a rate class
3 Press lightly on the weighing platform to es-
1 Remove the package and if possible, weigh
2 Use Manual Weight Entry mode to enter the
To avoid weighing errors, be sure the weighing platform is clear
when starting the machine.
Away from any door
Away from any fan.
Weighing Devices Settings
that can accommodate the weight of the
package.
tablish the weight and postage with the new
rate.
it on another scale.
weight and determine the postage.
p.76 .
p.218
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283