Neopost IS-280 User Manual
  1. Manuals
  2. Brands
  3. Neopost Manuals
  4. Postal Equipment
  5. IS-280 iMeter
  6. User manual

Neopost IS-280 User Manual

Mailing systems with imeter postage meter
Hide thumbs Also See for IS-280:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Installation Manual
IS-280
MAILING SYSTEMS
wi wi wi wi wi t t t t t h iM
h iM
h iM et et et et et er er er er er
h iM
h iM
USER'S GUIDE
P P P P P os os os os os t t t t t age M
age M
age M et et et et et er er er er er
age M
age M
TM TM
TM TM
TM

Advertisement

Table of Contents
loading

Related Manuals for Neopost IS-280

Summary of Contents for Neopost IS-280

  • Page 1 IS-280 MAILING SYSTEMS wi wi wi wi wi t t t t t h iM h iM h iM et et et et et er er er er er h iM P P P P P os os os os os t t t t t age M...

  • Page 2: Table Of Contents

    Table of Contents Read this First What you will Find in this Manual ...............3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................13 Control Panel Features ..................15 Connections .....................18 Power Management ..................20 Processing Mail The different Types of Imprint ................25 Preparing and Starting your Work Session ............27 Processing [Standard] Mail ................33 Printing [Received] for Incoming Mail ..............45...
  • Page 3 Account Data ....................97 System Data ....................100 Online Services Online Services Overview ................107 Connecting to Online Services ...............108 Uploading Statistics (Optional) ...............113 System Online Services .................114 eConfirmation Services (Optional) ..............116 iMeter PC Link Application iMeter PC Link Application Overview .............125 Funds Management ..................127 Online Services ....................129 Support ......................130 Configure Alerts .....................131...
  • Page 4 Maintaining your Mailing System 11.1 Maintaining the Ink Cartridge ...............187 11.2 Maintenance Processes ................196 Troubleshooting 12.1 Weighing Problems ..................201 12.2 Diagnostics and System Data ..............203 Specifications 13.1 Mail Specifications ..................211 13.2 General Specifications .................213 13.3 Weighing Platform ..................214...

  • Page 6: Read This First

    Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will Find in this Manual ........3 Safety Requirements .............6 How to Disconnect your Mailing System ............8...

  • Page 8: What You Will Find In This Manual

    What you will Find in this Manual Section 1: Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual. Section 2: Meet Your Mailing System System features, Reference descriptions of elements and controls, Mail format and How to power your Mailing System on or off.
  • Page 9 Section 11: Maintaining your Mailing System Changing the ink cartridge and maintaining other system components. Section 12: Troubleshooting What to do when a problem occurs: poor printing etc. Section 13: Specifications Detailed capabilities of your Mailing System. Symbols This manual uses the symbols listed below. This symbol...
  • Page 10 Glossary This manual uses the acronyms listed below. Acronym Description Ascending Total Postage Used Funds Postage Available IDentification Local Area Network: link between computers Personal Computer Personal Identification Number Postal Security Device (Meter) USPS United States Postal Services...

  • Page 11: Safety Requirements

    Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for external Power Supply. Refer to the type plates at the back of the pieces of equipment. • To reduce the risk of fire, use only the power cord supplied with the Mailing System.
  • Page 12 Environmental compliance A program is implemented for the recycling of worn Mailing Systems and systems at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these systems.

  • Page 13: Environmental Conditions

    Environmental conditions Your Mailing System should only be operated in the following conditions: • Temperature range: 50°F - 104°F (10°C - 40°C) • Relative humidity: 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table far from any: •...
  • Page 14 Telephone and LAN Connections To prevent damage to equipment, do not mistake telephone jacks that connect to the modem (optional) for LAN connectors that are bigger. Analog phone (4 wires) Network/PC LAN or Weighing Platform (8 wires) Follow the additional precautions below: •...

  • Page 16: Meet Your Mailing System

    Meet Your Mailing Sys- Get to know your mailing system in this section. System Layout ..............13 Control Panel Features ............15 Connections .................18 Power Management .............20 How to Switch to 'Sleep' or 'Wake' Mode ............20...

  • Page 18: System Layout

    System Layout Main Components Mail Path Inserting location of envelopes for printing. Weighing Platform Measures weight of mail pieces. Control Panel Controls the mailing system. Cover Allows you to access the ink cartridge. Inside Machine...
  • Page 19 Cover Pull the upper left side corner to open the cover. Prints the postal imprint on envelopes. Ink cartridge See also Changing the Ink Cartridge on page 193 . Postal security device Postage meter. (PSD) Report printer (option) A USB printer can be directly connected to the mailing system for printing mailing-related reports.

  • Page 20: Control Panel Features

    Control Panel Features Control panel Display Areas Account Displays account currently selected. Ad slogan Indicates that an ad slogan will be printed. Date Displays the date that will be printed. Displays selected Imprint Memory when Imprint memory applicable. Indicates unread messages in message Mailbox box.
  • Page 21 Indicates the current rate and services Rate and services selected. Indicates that a text will be printed on the Text imprint. Weighing mode Current weighing method. Weight Current weight used to calculate postage. Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home screen Displays the current task home screen.
  • Page 22 Allows the entry of alpha or numeric values : postage Alphanumeric amounts or weights, accounts or other set up information. keys Press a key several times to display all possible characters (see ). Clear / Reset Clears keypad entries or, from the home screen, resets rate rate to default.

  • Page 23: Connections

    Connections Rear Connectors Your mailing system has Universal Serial Bus (USB) ports that allow you to connect a PC Link, various modems (optional), a printer or memory devices. Power connector To AC mains adaptor. USB ports To peripherals (see detail in next table) LAN Port To LAN WP Port...
  • Page 24 Right Side USB Connectors • To modem (optional) • USB drive or key Flat USB • To printer • To USB iMeter PC Link Square USB The Mailing System will detect the connection method on startup. Therefore, please connect the LAN cable, iMeter PC Link or the analog modem (optional) before applying power to the system.

  • Page 25: Power Management

    Power Management Energy Star® Compliance Your Mailing System is an Energy Star® qualified mailing system that automatically goes into a low-power 'Sleep mode ' after a period of inactivity. The mailing system automatically switches to 'Sleep mode' after 30 minutes of non-activity. You can change this default setting in supervisor mode.
  • Page 26 When switching to 'Soft off' mode, the machine may display a screen to schedule an automatic call. Press [OK] to confirm (the call will be cancelled) and switch the machine to Soft off mode. Turning the machine to Sleep or Soft off mode ends your working session.

  • Page 28: Processing Mail

    Processing Mail This section describes how you can run mail: choosing a type of imprint, selecting a rate and so on, depending on the type of metering you need to apply to your mail. The different Types of Imprint ..........25 Preparing and Starting your Work Session ......27 How to Sort Mail .....................27 How to Log in and Start a Work Session ............29...

  • Page 30: The Different Types Of Imprint

    The different Types of Imprint Customizing Your Imprint Your Mailing System can use the following types of imprint: • [Standard] : To print standard postage, including Text or Ad slogans. • [Amount correction] : To apply amount corrections on previously processed mail. •...
  • Page 31 Type of process Type of imprint Parameters • No weight, postage Re-date a mail piece amount = 0 • Date format • Manual amount of post- Correct the amount on a mail [Amount correction piece (print on back of envel- •...

  • Page 32: Preparing And Starting Your Work Session

    Preparing and Starting your Work Session This section recommends a list of preparation steps to help you run your mail efficiently. Mail preparation involves: • Sorting mail by type and task to make processing faster (Sorting Mail by Type and by Task on page 27 ).
  • Page 33 Turning Machine On and Starting a Work Session • Turning the machine on starts a work session on the Mailing System. • At start-up, depending on specific supervisor settings: - The access to the machine may be free - You may have to select an account - You may have to enter a PIN code Your work session ends when the system returns to 'Sleep Mode'.

  • Page 34: How To Log In And Start A Work Session

    How to Log in and Start a Work Session To log as User: Press to wake the system up. The system may display one of the following screens: - Home screen [Standard] , if there is no account - Account screen, if there are accounts. - Login screen, if there are a machine PIN code or accounts with PIN code...
  • Page 35 On the Account screen, select your account as follows. - Use up and down arrows (Use double arrows to scroll list) and press [OK] to validate. Find your account quicker: Instead of using up and down arrows, type the account number. - Or on the Login screen, enter your account or machine PIN code.

  • Page 36: How To Change The Current 'Type Of Imprint

    How to Change the Current 'Type of Imprint' Once you are logged: As User Press Type 1 or select Customize stamp The Customize stamp screen is displayed. Select Type and press [OK] . The Type of stamp screen is displayed. Select the type of imprint in the list and press [OK] .
  • Page 37 Frequently Asked Questions System check list Question... How to answer Do I have enough funds? Press and type 1 to check funds balance. To add funds, see How to Add Funds to the Meter on page 69 . Is the Weighing Platform prop- Before laying envelope(s) on the Weighing Platform, erly zeroed? your Home Screen should display 00 lb 01.0 oz .

  • Page 38: Processing [Standard] Mail

    Processing [Standard] Mail • Applying postage using different rates • Re-dating mail • Correcting postage amount. About the 'Types of imprint', see alsoThe different Types of Imprint on page 25 . Applying Standard Postage Sequence of Settings The procedure below outlines steps to process mail. As mail requirements differ from day to day, some of the settings may not be necessary, or their order may vary.

  • Page 39: How To Apply Standard Postage (Settings)

    How to Apply Standard Postage (Settings) Required settings: Make sure you are on the Home Screen of the Standard type of imprint . The Home Screen indicates weight, postage and currently selected rate as illustrated below. To change the type of imprint (if you are not in Standard mode) . Press and type 1 to access the Customize stamp screen.
  • Page 40 Additionally, you can configure imprint elements from the Customize imprint screen as follows. Imprint with Text Imprint with Ad Slogan To check or change the Slogan selection : - – Select Ad Slogan . – Select a Ad Slogan (or None ) in the Ad Slogan list screen. For more details, How to Add (or Cancel) a Slogan on the Imprint on page 59 - To check or change the Text selection :...
  • Page 41 Select a rate and services . - Press to open the Rate selection screen. - Type a rate number to select a rate or display new rate options - Press 8 to select the Rate wizard and choose rate options in lists (includes rates not shown on rate selection screen).

  • Page 42: How To Apply Postage (Running Mail)

    How to Apply Postage (Running Mail) In Manual weight entry mode Press Select Manual Weight Entry and press [OK] . The following screen is displayed. Enter the weight and press [OK] . The weight of the mail piece is displayed in the Weight area of the home screen and the postage amount is updated.
  • Page 43 In Standard weighing mode , you can print postage directly on mail pieces from the [Standard ] Home Screen: Put the mail piece on the WP. The weight of the mail piece is displayed in the Weight area of the home screen and the postage amount is updated.

  • Page 44: How To Re-Date Mail (Settings)

    Re-dating Mail Sequence of Settings The procedure below outlines steps to re-date mail that has already been processed. The sequence is similar to sequence Applying Standard Postage on page 33 (Applying Standard Postage on page 33 ), except for the following settings: •...
  • Page 45 Check or change the type of imprint . Press and type 1 to access the Customize stamp screen. The type of imprint is indicated on the 2nd line of the screen. To select an option in the screen: – Highlight the option using the arrow keys –...

  • Page 46: How To Re-Date Mail (Running Mail)

    Running Mail To run mail, follow the procedure below after you have completed the steps in Sequence of Settings on page 39 . How to Re-Date Mail (Running Mail) The postage amount 0 is displayed on the Home Screen. To print postage directly on mail pieces: Insert the mail piece (or a label tape) with the side to be printed facing upwards.

  • Page 47: How To Correct Postage Amount (Settings)

    Correcting a Postage Amount Sequence of Settings The procedure below outlines steps to correct the amount on mail that has already been processed. The sequence is identical to Re-dating Mail on page 39 (Applying Standard Postage page 33 ), except for the following: •...
  • Page 48 Check or change the type of imprint . Press and type 1 to access the Customize stamp screen: The type of imprint is indicated on line 2 of the screen. To change the type of stamp : – Select the Type line. –...

  • Page 49: How To Correct Postage Amount (Running Mail)

    Running Mail To run mail, follow the procedure below after you have completed the sequence in Sequence of Settings on page 42 . How to Correct Postage Amount (Running Mail) The postage amount is displayed on the home screen. To print postage directly on mail pieces: Insert the mail piece (or a label tape) into the mail path against the rear-guide wall, with the side to be printed facing upwards.

  • Page 50: Printing [Received] For Incoming Mail

    Printing [Received] for Incom- ing Mail In this Section This section describes how to use the [Received ] type of stamp, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail. See also • To choose the type of imprint to use for each type of mail process, see The different Types of Imprint on page 25 ).
  • Page 51 To check or change the type of imprint . Press and type 1 to access the Imprint screen: The type of imprint is indicated on line 2 of the screen. — Select the Type line and press [OK] — Select [Received ] from the Type of imprint screen Press [OK] to confirm.

  • Page 52: How To Process Received Mail (Running Mail)

    How to Process Received Mail (Running Mail) On the [Received ] Home Screen: Insert the mail piece into the system, with the side to be printed facing upwards. The Mailing System applies the selected imprint on the mail piece.

  • Page 53: Settings Details

    Settings Details Changing Accounts How to Change Accounts To process mail pieces using another account, change the account as follows (if purchased) To change accounts as User: Either: Press and type 5 Select the path: Account The list of accounts is displayed. Select the desired account with Up and Down arrows then press [OK] .

  • Page 54: How To Select A Rate

    Selecting a Rate Selecting a rate allows the mailing system to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for a big parcel, entered manually (see How to Enter Weight Manually on page 55 ).

  • Page 55: Using The Rate Wizard

    You can on this screen: - Type a rate number 1 to 7 to select a rate or display rate options. - Press 8 to select the Rate wizard . Follow the instructions on screen and, once you have chosen the rate and services, press [OK] to validate your selection.

  • Page 56: How To Enter Postage Amount Manually

    - Summary screen displays all the selections you have made. - If you place a weight on the platform, the postage for your selections is displayed. - Press [Finish] on the Wizard summary screen to set the postage value and rate settings on the Home Screen.

  • Page 57: How To Enter A Default Postage Amount

    How to Enter a Default Postage Amount To enter the postage amount manually, follow the procedure below. To enter a default postage amount as Supervisor (See How to Log in as Supervisor on page 136 ): Select a default rate (see How to Change the Default Rate on page 156 ).
  • Page 58 Choosing a Weighing Type Details on the Weighing Types Several weighing methods are available. The source of the weight is different according to the chosen weighing type. • Manual Weight Entry ( In this mode, you enter the weight manually (see How to Enter Weight Manually page 55 ), if you know it.

  • Page 59: Entering Weight Manually

    How to Change the Weighing Type To change the weighing type from the Home Screen: Either: Press Press and type 2.1 Select the path: Job settings Weighing modes The Weighing mode screen is displayed. Select the weighing type and press [OK] . Entering Weight Manually You may have to enter the weight manually if a mail piece exceeds the weighing capacity of your weighing platform.

  • Page 60: How To Enter Weight Manually

    How to Enter Weight Manually To enter the weight manually from the Home Screen: Either: Press Press and type 2.1 Select the path: Job settings Weighing mode The Weighing mode screen is displayed. Select Manual weight entry (or type 1 ). The Manual weight entry screen is displayed.
  • Page 61 Configuring the Imprint Depending on the current type of imprint, you can modify the elements printed on mail pieces as follows: • Changing printed date. • Adding a pre-loaded Ad slogan to the left of the imprint. • Adding a custom text to the left of the imprint (You must first create it in supervisor mode).

  • Page 62: How To Change The Date On The Imprint

    How to Change the Date on the Imprint To change the date that will be printed as User: Either: Press and type 1 Select the path: Customize stamp The Customize stamp screen is displayed. Select Date and press [OK] (or type 3 ). The Date advance screen is displayed.

  • Page 63: How To Add (Or Cancel) A Text On The Imprint

    Adding a Text or an Ad Slogan to the Imprint You can add a Text or an Ad Slogan to the imprint, as illustrated below. Imprint with Text Imprint with Ad Slogan How to Add (or Cancel) a Text on the Imprint To add a text to the imprint or to cancel the text: Either: Press...

  • Page 64: How To Add (Or Cancel) A Slogan On The Imprint

    Select the desired text in the list or select None for printing no text. icon indicates the current selection. Press [OK] to validate your selection. The Customize stamp screen is displayed with updated parameters. How to Add (or Cancel) a Slogan on the Imprint To add a slogan to the imprint or cancel the slogan: Either: Press...
  • Page 65 Additional information The supervisor manages the lists of the available : • Ad Slogans. (See Managing Slogan s on page 179 ). Using Imprint Memories If your mail requires different settings such as: • Specific postal rate. • custom text •...

  • Page 66: How To Use A Imprint Memory

    How to Use a Imprint Memory To use a Imprint Memory: Either: Press Press and type 3 Select the path: Imprint Memories The Imprint Memories list is displayed. Select a Imprint Memory in the list. Press [OK] to validate and apply memory parameters. The Imprint Memory area (Mem ) of the Home Screen displays the current Imprint Memory name.

  • Page 67: Complementary Operations

    Complementary Operations Piece Counting You must first weigh at least 10 items in order to get the count of the total number of items. How to Count Mail pieces by Weighing This function uses the Weighing Platform to count a stack of identical mail pieces. To count mail pieces by weighing as User: Either: Press...

  • Page 68: Money Operations

    Money Operations This section describes how you can load and manage money in your mailing system to allow postage operations. Overview ................65 Managing Funds ..............67 How to Check the Meter Funds ..............67 How to Add Funds to the Meter ..............69 Unlocking the Meter (Postal Inspection) ......71 How to Unlock the Meter ................72...

  • Page 70: Overview

    Overview The Postage Meter • The Meter, located under the system, handles the funds (or money) in your Mailing System. • The Meter performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a network or a telephone line (See Connections...
  • Page 71 Tracking Funds • You can generate reports on the use of the funds as all mailing operations involving postage are recorded in the Mailing System. • To generate reports, see Reports on page 87 . If the connection type is iMeter PC Link , the functions mentioned above are no longer available from your Mailing System screen.

  • Page 72: Managing Funds

    Managing Funds Checking Funds You can check the total postage used and the remaining funds in the Meter at any time, and particularly before mailing sessions, to check that the funds are sufficient to complete your current task. How to Check the Meter Funds Use the following procedure to display remaining funds.
  • Page 73 Select the menu path: Funds used / Funds available (or type 1 ). The screen displays the current amounts. (Ascending = funds used. Descending = funds available.) Adding Funds You can add funds to the Mailing System by indicating an amount to add. The Mailing System then connects to the Postal Server and validates the operation.

  • Page 74: How To Add Funds To The Meter

    How to Add Funds to the Meter To add funds to the Meter: Either: Press Press and type 7 Select the path: My Funds Select Add funds (or type 2 ). If the system asks for a PIN code, enter the code using the keypad and press [OK] . The Add funds screen is displayed.
  • Page 75 You can open the Funds used / Funds available screen to check the new values (see How to Check the Meter Funds on page 67 ). See also • As supervisor, you can set the mailing system to ask for a PIN code for fundsing: How to Set/Cancel a Fundsing PIN Code on page 148 .

  • Page 76: Unlocking The Meter (Postal Inspection)

    Unlocking the Meter (Postal In- spection) Manual Call • The postal service requires your postage Meter to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. • You have to do a connection within 90 days. •...

  • Page 77: How To Unlock The Meter

    How to Unlock the Meter To unlock the Meter and manually connect to the Postal Services: Either: Press Press and type 7 Select the path: My Funds Select Postal inspection (or type 3 ). The system asks for confirmation. Press [OK] to connect to the Postal Services. If the Postal Services connection is successful , the system displays a successful message.

  • Page 78: Managing Accounts And Access Rights

    Managing Accounts and Access Rights This section describes how you can manage accounts as supervisor to track the postage funds usage and/or set access rights to the mailing system. Accounting and Access Rights Overview ......75 Selecting an 'Account Mode ' ..........77 Guidelines to Setup Account Modes .........78 How to Change the Shared PIN Code ............79 Selecting an 'Account Mode' ..........82...

  • Page 80: Accounting And Access Rights Overview

    Accounting and Access Rights Overview Postage Tracking and Access Control Your mailing system allows you to track postage by account/department and provides security features to prevent unauthorized use. • Track postage expenditures: the Accounts function • Control user access to the machine with PIN codes: the Access Control function. The Accounts Function Activating the Accounts function in the mailing system is a convenient way to monitor, track and control postage expenses by, for example, associating accounts to departments in...
  • Page 81 The Access Control Function As supervisor, you can set the mailing system to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the machine and restrict the usage of its funds. The different access control policies you can implement as supervisor are: •...

  • Page 82: Selecting An 'Account Mode

    Selecting an 'Account Mode ' Introducing the 'Account Modes' In your mailing system, a single 'Account mode' allows you to set up both the Accounts and the Access control functions (see Accounting and Access Rights Overview on page 75 ). The table below lists the account functional access control for each account mode.

  • Page 83: Guidelines To Setup Account Modes

    Guidelines to Setup Account Modes See also Selecting an 'Account Mode ' on page 77 . • Setting up 'No account ' The 'No account' mode provides users with free access to the machine (Self-service type). This is the default mode in the machine. Implementing “No account”...

  • Page 84: How To Change The Shared Pin Code

    Implementing “No account with access control” Follow the procedure How to Display and Change the 'Account Mode' on page 82 and select the 'No account with access control' mode. In the procedure, enter the 4 digit shared PIN code the users will have to enter at log “No account with access control”...
  • Page 85 Setting up 'Account ' In the 'Account' mode, users must select an account to process mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing 'Account' Follow the procedure How to Display and Change the 'Account Mode'...
  • Page 86 Setting up 'Account with PIN Code ' In the 'Account with PIN code' mode, users must select an account and enter the associated PIN code to process mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up.

  • Page 87: Selecting An 'Account Mode

    Selecting an 'Account Mode' How to Display and Change the 'Account Mode' See also Guidelines to Setup Account Modes on page 78 . • To display and change the “Account mode” as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press...

  • Page 88: Managing The Accounts

    Managing the Accounts Selecting an Account Mode You can only manage accounts in the mode Account or Account with PIN code . Before creating accounts , see Setting up 'Account ' on page 80 . The maximum number of accounts you can create depends on the model. Account names must be unique within the system.

  • Page 89: How To Create An Account

    See also • Printing the current account list: Account List Report on page 97 . • Changing the maximum number of accounts: Account Level (Optional) on page 114 Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts. See also Account Parameters on page 83 .

  • Page 90: How To View / Edit Account Parameters

    Select Add Account . Using the keypad: - Enter account Number and press [OK] - Enter Name and press [OK] - Select the account status (active or inactive) and press [OK] . - Only in mode 'Account with PIN code' : type the account PIN code and press [OK] - The Account creation summary screen is displayed.

  • Page 91: Deleting Accounts

    Activating Accounts Deactivated accounts are not visible to users. This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Parameters on page 85 .

  • Page 92: Reports

    Reports This section explains how you can get and print out reports for the mailing system usage, funds usage, account usage, etc. Report Overview ..............89 Generating Reports .............92 How to Generate Reports (User) ..............92 How to Generate Reports (Supervisor) ............93 Postage Data ................94 Funds Data ................95 Account Data ................97...

  • Page 94: Report Overview

    Report Overview • As User or as Supervisor, you can get a range of reports to regularly: View, Print or Store information regarding the Mailing system Usage, Funds usage, Account expenditures, etc. • Your Mailing System also uploads basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option (please contact your Customer Service).
  • Page 95 Funds history Last refill operations performed on the ma- Funds chine in a selected period (supervisor only). History Report page ACCOUNT DATA Account list List of accounts in the machine (if installed) (supervisor only). count Data page Single account Usage on the account for a selected period Single of time.
  • Page 96 Events listed for diagnostics with customer Base Events Base service assistance only (supervisor only). events PSD Events page Meter events page IP Configuration IP configuration settings IP Con- Report figura- tion Re- port page Proxy Configuration Proxy configuration settings Proxy Report Config- uration...

  • Page 97: Generating Reports

    Generating Reports Generating a report requires to select the desired report and how you want to display or record the report on: • Screen. • An envelope (or label tape). • An external printer (if installed). • A USB memory device. Follow the procedures below as user or as supervisor.

  • Page 98: How To Generate Reports (Supervisor)

    Select an available output device and press [OK] . The system sends the report details to the selected output. When displaying a report on screen , use the arrow keys to display the different pages of the report. How to Generate Reports (Supervisor) To generate a report as Supervisor (See How to Log in as Supervisor on page 136 ):...

  • Page 99: Postage Data

    Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data (total items and total postage value). Requirements • You have to specify the period for the report (Begin date and End date). Default period: - Begin = 1st day of the current month.

  • Page 100: Funds Data

    Funds Data Funds Summary Report This report displays information on funds usage since the machine has been installed (content is limited to the history available in the Meter). Outputs • Screen. • Label or envelope. • External printer (if installed). Fields Comments Current date and time...
  • Page 101 Funds History Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements • For this report, you have to be logged in as a supervisor. Outputs • Screen • External printer (if installed) •...

  • Page 102: Account Data

    Account Data Account List Report This report displays the list of accounts in the machine. Requirements • The current access control mode has to be Account or Account with PIN code (See Managing Accounts and Access Rights on page 73 ) •...
  • Page 103 Single Account Report This report displays the postal expenditures of one account over a selected period of time. You can select any account from the list. The default period of time is: • Begin = 1st day of the current month •...
  • Page 104 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements •...

  • Page 105: System Data

    System Data Machine Configuration Report This report displays all supervisor settings. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs: • External printer (if installed) • USB memory device. Fields Imprint default settings (Default Text, Default Ad slogan, Default Rate). Date advance parameters Funds settings (High value, Low Funds) Connections settings (phone numbers)
  • Page 106 Base Events This report displays the list of events encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs: • Screen • USB Printer (optional) •...
  • Page 107 Meter Events This report displays the list of events encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs: • Screen • USB Printer (optional) •...

  • Page 108: How To Generate A Ip Configuration Report

    IP Configuration Report Requirements To generate this report, you must be logged in as supervisor. Output The IP Configuration Report outputs are: • Screen • USB printer • USB memory device How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating Reports on page 92 .

  • Page 109: How To Generate A Proxy Configuration Report

    How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating Reports on page 92 .

  • Page 110: Online Services

    Online Services Online Services for your mailing system allows you to update postal rates, download optional features and use discounted USPS postal services such as e-Services. Online Services Overview ..........107 Connecting to Online Services ........108 How to Call Online Services Manually ............109 How to Call Online Services Manually ............110 How to Test the Connection to Online Services ...........111 Uploading Statistics (Optional) ........113...

  • Page 112: Online Services Overview

    Online Services Overview The Online Services simplify the use and the update of your mailing system. Online Services features and capabilities include: • Online reporting (optional) : The usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses.

  • Page 113: Connecting To Online Services

    Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your mailing system should permanently be connected to a network connection or iMeter PC Link or a live analogue telephone line so that it can link to the Online Server automatically whenever required.

  • Page 114: How To Call Online Services Manually

    Manual Calls Manual calls allow you to connect to the Online Server in order to retrieve new information (update postal rates, ad slogan or messages) or to enable features and options (Scale capacity, number of accounts...). You will be instructed to use this function when rates change if you do not have a rate protection agreement.

  • Page 115: How To Call Online Services Manually

    How to Call Online Services Manually To trigger a generic call as Supervisor (See How to Log in as Supervisor on page 136 Either: Press and type 10.3 Select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.).

  • Page 116: How To Test The Connection To Online Services

    Test server is a bandwidth test and should only be undertaken after a request from Customer Service. If the connection type is iMeter PC Link , Ping server menu and Test server menu no longer appear on your Mailing System screen. How to Test the Connection to Online Services To ping the server logged as User: Either:...
  • Page 117 To test the server logged as User: Either: Press and type 9.2 Select the path: Online Services Test server Logged as Supervisor (See How to Log in as Supervisor on page 136 ): Press and type 10.2 Select the path: Online Services Test server The call process starts and displays its sequence of operations on the screen.

  • Page 118: Uploading Statistics (Optional)

    Uploading Statistics (Optional) Automatic calls upload report data to the Services server at the end of each month. You can also trigger a manual call to display reports that integrate the latest figures on your Services web page. Your system uploads basic statistic data for basic postal expense management reporting.

  • Page 119: System Online Services

    System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing system’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 120: How To Check Your Number Of Accounts

    How to check your number of accounts As Supervisor (See How to Log in as Supervisor on page 136 ): Press and type 8.1 Select the path: Options and updates Options list The Options list screen is displayed (order may differ from the picture below). Here, the number is 0, then you have access to 'Access Control'.

  • Page 121: Econfirmation Services (Optional)

    eConfirmation Services (Option- Service Overview With e-Services, your mailing system can capture and process USPS Delivery Confirmation, Signature Confirmation, and Certified Mail tracking label numbers. After upload to the Online Server, simply log on your Online Services Web account to monitor all of your USPS Confirmation Service delivery tracking records at a glance, or in detail, in one convenient location.
  • Page 122 e-Services Customer Profile If you have purchased the E-Services Edition with USPS tracking, on the Online Services web page, you can activate and define your e-mail notifications, as well as enter and maintain e-mail addresses for the notifications. The possible notifications are: •...

  • Page 123: The Process In Your Mailroom

    The Process in your Mailroom Apply a tracking label (supplied by your Customer Service) to your mail. For information about ordering new labels, please contact your Customer Service. Select the appropriate rate and e-Confirmation service on your machine display. Apply the metered postage to your mail. Deposit your mail with the USPS (e-Confirmation does not require additional special paper work, as do retail mail confirmations).

  • Page 124: How To Process Econfirmation Items Using The Wp

    Processing e-Confirmation Items Using your Scale How to Process eConfirmation Items using the WP The Scale must be connected to your mailing system. Using your Scale to send a package and request eConfirmation service is simple: Place the eConfirmation label on the package. Place your package on the Scale.

  • Page 125: How To Display Econf Record List And Details

    Press [OK] to start. You can also upload records manually (see How to Upload Report Data to the Services Server on page 113 ). Checking e-Confirmation Records List of E-Confirmation records is accessible in the machine. The eConf Record List screen displays the eConfirmation records that have not yet been uploaded to the Online Services server.

  • Page 126: How To Modify An Econf Record Status

    Modifying an e-Confirmation Record You can modify an e-Confirmation in case you decide not to send an item processed with an eConfirmation Service. In this case you have to edit the corresponding record and change its status. Record status: • PIC Valid : corresponds to a valid mail with eConfirmation Service to track through USPS.

  • Page 128: Imeter Pc Link Application

    iMeter PC Link Applica- tion This section describes the iMeter PC Link application functionalitites. iMeter PC Link Application Overview ......125 Funds Management ............127 Online Services ..............129 Support ................130 Configure Alerts ..............131 Maintenance ...............132...

  • Page 130: Imeter Pc Link Application Overview

    iMeter PC Link Application Overview The iMeter PC Link application performs all the Mailing System calls to servers by using the internet connection of your PC. This application allows you to trigger manual calls to servers from your PC for: •...
  • Page 131 Connectivity The iMeter PC Link connectivity is set as follows: • The iMeter PC Link application is running on your PC. • Your Mailing System is connected to your PC through an USB cable. • Your PC is connected to the Internet to have access to servers. When the connection to the Mailing System is available, all the iMeter PC Link application menu on your screen are accessible.

  • Page 132: Funds Management

    Funds Management This section describes functions related to calls for adding and managing funds in the Mailing System. • Display remaining funds in your Mailing System. • Add funds to your Mailing System. • Display account balance . • Get account balance . •...
  • Page 133 Click on 'OK' to validate. – You need to confirm a second time your funds. Then, A connection to server is established and after your account balance displays your new funds. – When the available funds becomes smaller than the low funds threshold, the system displays a warning to you.

  • Page 134: Online Services

    Online Services This section describes functions related to calls for Online Services. The Online Sevices screen allows you to: • Call E-Services Server . • Upload statistics . • Upload eServices records .

  • Page 135: Support

    Support This section describes functions related to iMeter PC Link application software and support. It also gives access to the Mailing System user guide. The Support screen allows you to: • Access the customer knowledge base (Online Support) . • Download the Mailing System User Guide . •...

  • Page 136: Configure Alerts

    Configure Alerts This section describes the settings of the iMeter PC Link application that you can manually modify. The Configure Alerts screen allows you to be notified of: • A scheduled server connection Alert . • A missed server connection .

  • Page 137: Maintenance

    Maintenance This section describes functions related to calls for the Mailing System maintenance (diagnostics, software download, etc). The Maintenance screen allows you to: • Resynchronize your Mailing System with OLS. • Backup settings to save your Mailing System settings. • Update your Mailing System software. •...

  • Page 138: Configuring Your Mailing System

    Configuring your Mail- ing System This section describes the general settings you can apply to your mailing system. Some of them can be managed directly by all users whereas most of them require access as supervisor . Settings Overview ..............135 Logging in / out as the Supervisor ........136 How to Log in as Supervisor ................136 How to Exit the Supervisor Mode ..............137...
  • Page 139 Imprint Default Settings ............156 How to Change the Default Rate ..............156 How to Change the Default Text ..............157 How to Change the Default Slogan ..............157 How to Set the Automatic Date Advance Function ........158 How to Activate / Deactivate Fractional Postage values ......159 9.10 Imprint Memories ...............160 How to Create a Imprint Memory ..............161...

  • Page 140: Supervisor Settings

    Settings Overview This section describes two types of settings: • User settings , that only last as long as the user who applies them is logged in. • Supervisor settings , sets the default or permanent characteristics of your Mailing System.

  • Page 141: Logging In / Out As The Supervisor

    Logging in / out as the Super- visor You need to be logged in as supervisor to configure the mailing system and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available. Printing postage is not possible while logged-in as supervisor.

  • Page 142: How To Exit The Supervisor Mode

    Exiting the Supervisor Mode Follow the procedure below to exit the supervisor mode. This is necessary to return to the user mode. How to Exit the Supervisor Mode To exit the Supervisor mode: You need to: Press the sleep key twice.

  • Page 143: Changing The Display Language

    Changing the Display Lan- guage You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum ). The machine supports only one English language. How to Change the Display Language To change the current display language logged as User: Either: Press and type 11.1...

  • Page 144: How To Change The Display Language By Default

    Setting Default Display Language To set a display language which will be applied to all user sessions, you can set the default display language. The machine supports only one English language. How to Change the Display Language by Default To change the User language by default logged as Supervisor (See How to Log in as Supervisor on page 136 ):...

  • Page 145: Adjusting The Display Contrast

    Adjusting the Display Contrast You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast logged as User: Either: Press and type 11.2 Select the path: Preferences Contrast Use the...

  • Page 146: How To Change The Display Contrast By Default

    How to Change the Display Contrast by Default To change the display contrast by default logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 3.1.2 Select the path: Default user settings Default user preferences Contrast Use the...

  • Page 147: System Time-Outs

    System Time-outs As User or Supervisor , you can change the following system time-outs: • 'Sleep time-out' : Period of inactivity after which the machine automatically turns to 'Sleep mode'. • 'Soft off time-out' : Period of inactivity after which the machine automatically turns to 'Soft off mode'.

  • Page 148: How To Change The 'Soft Off Time-Out' (User)

    How to Change the 'Soft off time-out' (User) To change the “Soft off time-out” logged as User: Either: Press and type 2.3.2 Select the path: Job settings Time-out settings Soft off time-out The Soft off time-out screen is displayed. Enter the new value of the 'Soft off time-out'. Use the key [C ] to clear the old setting and then enter a new value.

  • Page 149: How To Change The 'Sleep Time-Out' (Supervisor)

    How to Change the 'Sleep time-out' (Supervisor) To change the ”Sleep time-out” logged as Supervisor (See How to Log in as Supervisor on page 136 ) : Either: Press and type 3.5.1 Select the path: Default user settings Time-out settings Sleep time-out The Sleep time-out screen is displayed.

  • Page 150: How To Change The 'Soft Off Time-Out' (Supervisor)

    How to Change the 'Soft off time-out' (Supervisor) To change the Soft off time-outs logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 3.5.2 Select the path: Default user settings Time-out settings Soft off time-out The Soft off time-out screen is displayed.

  • Page 151: Funds Warnings

    Funds Warnings Possible type of Funds Warning: • High value. The Mailing System warns you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts. •...

  • Page 152: How To Set The Low-Funds Threshold

    Low funds threshold How to Set the Low-Funds Threshold To set a low-funds threshold logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 3.4.1 Select the path: Default user settings Funds settings Low funds threshold Enter the low-funds warning amount Or If you want to disable the warning function, press [C] and enter 0 as amount...

  • Page 153: Funds Pin Code

    Funds PIN Code You can create a fundsing PIN code to control access to only those who are authorized to add postage. (see Money Operations on page 63 ). How to Set/Cancel a Fundsing PIN Code To set a fundsing PIN code logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either:...

  • Page 154: Weighing Settings

    Weighing Settings The weighing settings include: • Changing the default weighing type • Zeroing the weighing platform. • Setting the GEO code that corresponds to the geographical location of the Mailing System. Changing the default weighing type Available weighing types are : •...

  • Page 155: How To Zero The Weighing Platform

    How to Zero the Weighing Platform To zero the Weighing Platform logged as User: Either: Press and type 2.2 Select the path: Batch settings Reset WP Remove all items from the Weighing Platform. Press [OK] to set to zero the Weighing Platform. How to Re-Zero the Weighing Platform To zero the Weighing Platform logged as User: You need to:...

  • Page 156: How To Re-Zero The Weighing Platform

    How to Re-Zero the Weighing Platform To re-zero the Weighing Platform logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 6.1 Select the path: Machine settings Reset WP Remove all items from the Weighing Platform. Press [OK] to rezero the Weighing Platform.

  • Page 157: How To Change The Geo Code

    How to Change the GEO Code To change the GEO code manually, follow the steps below. Changing the GEO code modifies the weight values the mailing system delivers. Make sure you enter the correct parameter. To change the GEO code as Supervisor (See How to Log in as Supervisor on page 136 ):...
  • Page 158 GEO Code...

  • Page 161: Imprint Default Settings

    Imprint Default Settings The settings of the imprint 'by default' (applied to all user sessions) include: • Imprint default settings : default rate, text and ad slogan • Fractional mode : enables fractional values for manually entered postage • Automatic Date Advance : enables early date change to allow mail processing with a new printed date after post office closing hours.

  • Page 162: How To Change The Default Text

    How to Change the Default Text To change the default text logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 3.3.1 Select the path: Default user settings Default imprint parameters Text Select the Default text from the list.

  • Page 163: How To Set The Automatic Date Advance Function

    Automatic Date Advance The Auto Date -Advance function automatically proposes, at a preset time, to change the date printed on mail pieces to the next 'working day' date. Example : you can set the system to change dates at 17:00 hours, and set Saturdays and Sundays to be non-working days.

  • Page 164: How To Activate / Deactivate Fractional Postage Values

    Fractional Setting The fractional setting enables users to type fractional values when manually entering postage. Otherwise, the fractional value is always zero. How to Activate / Deactivate Fractional Postage values To activate / deactivate fractional postage logged as Supervisor (See How to Log in as Supervisor on page 136 ):...

  • Page 165: Imprint Memories

    9.10 Imprint Memories The Imprint Memories are presets for imprint types that the users of the machine can quickly recall to save time and benefit from a simpler machine operation (See Using Imprint Memories on page 60 ). As supervisor, you can create, edit/modify and delete the Imprint Memories. Each Imprint Memory is identified by a name and a number.

  • Page 166: How To Create A Imprint Memory

    How to Create a Imprint Memory To create a Imprint Memory logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 4 Select the path: Predefined Imprint Memory management The current list of Imprint memories is displayed in the Imprint Memories screen. Select a line named None in the list.

  • Page 167: How To Edit / Modify A Imprint Memory

    How to Edit / Modify a Imprint Memory To edit or modify a Imprint Memory logged as Supervisor (See How to Log in as Supervisor on page 136): Either: Press and type 4 Select the path: Predefined Imprint Memory management Select an Imprint Memory in the list.

  • Page 168: How To Delete A Imprint Memory

    How to Delete a Imprint Memory To delete a Imprint Memory logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 4 Select the path: Predefined Imprint Memory management Select a Imprint Memory in the list of the memorized Imprint memories. Press [OK] to validate.

  • Page 169: Connection Settings

    9.11 Connection Settings Connection to the Postal Services or Online Services To add funds or access Online Services, the Mailing System can use the following connections: • A iMeter PC Link application with an Internet access. • An Internet access through a high-speed Internet Connection (e.g. DSL, Cable Broadband).

  • Page 170: How To Select A Postal/Online Services Connection

    How to Select a Postal/Online Services Connection To select the postal/Online Services connection logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 9.1 Select the path: Communication Settings Type of connection The Type of connection screen is displayed.

  • Page 171: How To Set Lan (High-Speed Internet) Parameters

    Connection Settings See also • To physically connect the iMeter PC Link, the LAN, or a USB modem (optional) to the system, see Connections on page 18 . LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up.

  • Page 172: How To Set Imeter Pc Link Parameters

    iMeter PC Link Settings Make sure the iMeter PC Link application is installed on your PC before selecting the iMeter PC Link connection type, see the installation guide for further information. The iMeter PC Link does not work on docking stations. How to Set iMeter PC Link Parameters To set the parameters of the iMeter PC Link : iMeter PC Link Application...

  • Page 173: How To Set The Analog Modem Parameters

    How to Set the Analog Modem Parameters To set the parameters of the modem as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 9.3 Select the path: Communication settings Modem settings In the screens that are displayed next, enter the parameters as required and press [OK] to complete screens until you return to the Communications settings screen.

  • Page 174: Time And Date Management

    9.12 Time and Date Management Daylight Savings Time Transitions The mailing system normally auto-adjusts to Daylight Savings Time . However, if a manual adjustment is necessary, you can use either of the following procedures to correct the mailing system time: •...

  • Page 175: How To Check The Machine Time And Date

    How to Check the Machine Time and Date To check the current time and date as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 6.3 Select the path: Machine settings Date and time Select Audit call to adjust the time.

  • Page 176: Options And Updates

    Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as latest postal rates, additional texts or ad slogans. 10.1 Options and Updates Process ........173 How to Access the Options and Updates Menu ..........173 10.2 Using the Mailbox ............174 How to Read your Messages ...............174...

  • Page 178: Options And Updates Process

    10.1 Options and Updates Process You can update your mailing system by: • Adding new options, such as increasing the maximum number of accounts • Adding enhanced online postal expense management or USPS E-services • Update postal Rates • Creating additional Texts for the imprint •...

  • Page 179: Using The Mailbox

    10.2 Using the Mailbox The mailbox allows you to receive messages from the mailing system or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. The Mailbox list screen indicates unread messages and allows you to delete read messages.

  • Page 180: How To Read Your Messages

    How to Read your Messages To read your Messages logged as Supervisor (See How to Log in as Supervisor page 136 ): Either: Press and type 1 Select the path: Mailbox The Mailbox screen is displayed. Select a message and press [OK] . Select Open to read the message.

  • Page 181: How To Delete Your Messages

    How to Delete your Messages To delete your Messages logged as Supervisor (See How to Log in as Supervisor page 136 ): Either: Press and type 1 Select the path: Mailbox The Mailbox screen is displayed. Select a message and press [OK] . Select Delete to erase the message.

  • Page 182: Managing Options

    10.3 Managing Options Consulting the Option List The option list includes the options actually loaded into your mailing system and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.

  • Page 183: How To Load New Options

    Activating New Options Process for Activating Options You can activate new options by connecting the mailing system to Online Services server. New available options are automatically downloaded into your mailing system and activated. Contact customer service to have new options ready for downloading on the Online Services server.

  • Page 184: Managing Slogan S

    10.4 Managing Slogan s The Slogans are graphical images you can add on the left hand side of the imprint on mail pieces. As supervisor, you can: • Display the slogan list • Rename or delete slogans • Download new slogans. The available slogans are automatically downloaded into your mailing system by connecting the mailing system to the Online Services server as a user.

  • Page 185: How To Modify Or Delete A Slogan

    Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to delete a slogan from the list. How to Modify or Delete a Slogan To modify or delete a slogan: Display the list of slogans (see How to Display the List of Slogans on page 179 ).

  • Page 186: How To Download New Slogans

    How to Download New Slogans To download new slogans: Display the list of slogans (see How to Display the List of Slogans on page 179 ). Select Check for updates and press [OK] . The Mailing System connects to the Online Services server and downloads available slogans.

  • Page 187: Managing Postal Rates

    10.5 Managing Postal Rates Your mailing system uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables. The newly available rate tables are automatically downloaded into your mailing system by connecting the mailing system to the Online Services server as a user.

  • Page 188: How To Download New Postal Rates

    Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates To download new rates: Display the list of rate tables (see How to Check the Rate Updates on page 182 above). Select Check for updates and press [OK] .

  • Page 189: Updating System Software

    10.6 Updating System Software Occasionally it will be requested that you download new software for your mailing system. The software package may include feature enhancements or updates. Also, if you purchase an additional service, you may be required to download the software to support this new service.

  • Page 190: Maintaining Your Mailing System

    Maintaining your Mail- ing System This section contains important information about the maintenance of your mailing system in order to keep it in good condition. 11.1 Maintaining the Ink Cartridge .........187 How to Display Ink Level and Cartridge Data ..........188 How to Display Ink Level and Cartridge Data ..........189 How to Align the Print Heads ...............190 How to Clean the Printing Head Automatically ..........192...

  • Page 192: Maintaining The Ink Cartridge

    11.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the mailing system and contains fluorescent red ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide good printing quality.

  • Page 193: How To Display Ink Level And Cartridge Data

    Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent. • Ink color. • Cartridge status (present or not present). • First used date. Also check the Best before date on the cartridge box. After this date, the cartridge warranty is void.

  • Page 194: How To Display Ink Level And Cartridge Data

    How to Display Ink Level and Cartridge Data To display the Ink Level and the Cartridge Data logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 7.2.1 Select the path: Maintenance Cartridge Ink information The Ink information screen is displayed.

  • Page 195: How To Align The Print Heads

    Aligning the Printing Head Align the printing head if there is a gap between the top and the bottom of the imprints. The machine requires you to align the printing head after each cartridge change. How to Align the Print Heads To align the print heads logged as Supervisor (See How to Log in as Supervisor page 136 ):...
  • Page 196 Insert a piece of paper in the mail path. The system prints a test pattern. The headset alignment screen is displayed. Observe the pattern and use the Up / Down keys to select the letter that corresponds to the straightest and complete vertical line (here E ). Press [OK] to validate.

  • Page 197: How To Clean The Printing Head Automatically

    How to Clean the Printing Head Automatically To clean the printing head automatically logged as User: Either: Press and type 12.2 Select the path: Ink Cartridge Cleaning process The cleaning starts automatically. How to Clean the Printing Head Automatically To clean the printing head automatically logged as Supervisor (See How to Log in as Supervisor on page 136 ):...

  • Page 198: How To Clean The Printing Head Manually

    Manual Cleaning If automatic cleaning is not sufficient, you can clean the printing head manually. How to Clean the Printing Head Manually To clean the printing head manually: Open the cover. Remove the ink cartridge (See How to Change the Ink Cartridge on page 193 ).
  • Page 199 To change the Ink cartridge logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 7.2.4 Select the path: Maintenance Ink Cartridge Cartridge Replacement The cartridge moves to the 'replacement' position, and the following message is displayed : Open the cover, by pulling it towards you from the top left.
  • Page 200 Remove the protective strips from the new ink cartridge. Put the blue lever back into place. Insert the new ink cartridge, and then push it forward until it stops. Close the cover. Press [OK] to validate.

  • Page 201: Maintenance Processes

    11.2 Maintenance Processes • These processes are only to be completed on request by SSA. • Check that your Mailing System is connected to the LAN or to a telephone line before starting. Logged as Supervisor (See How to Log in as Supervisor on page 136 ): Press and type 7.4...

  • Page 202: How To Run The Installation Wizard

    Running the Installation Wizard This type of call should only be completed upon request from Customer Service. Check that your mailing system is connected to the LAN or to a telephone line before starting. How to Run the Installation Wizard To run the installation wizard logged as Supervisor (See How to Log in as Supervisor on page 136 ):...

  • Page 203: How To Update Your Registration

    Changing Address: Update your Registration The procedure below allows you to update your postal registration after an address change. First contact your Customer Service to update your details and enable the update registration procedure described below. Completing this procedure requires your machine to be connected to the Internet or the telephone network (see Connections on page...

  • Page 204: Troubleshooting

    Troubleshooting This section helps you solve problems you may encounter while using your mailing system. 12.1 Weighing Problems ............201 12.2 Diagnostics and System Data ........203 How to Access the Diagnostic Function ............204 How to Display the Software Data ...............204 How to Display Hardware Data ..............205 How to Display the Event Lists ..............206 How to Display the Machine Counters ............207...

  • Page 206: Weighing Problems

    12.1 Weighing Problems The Weighing Platform does not Weigh Properly The machine does not seem to display a correct weight. Display – — lb _._oz indicates a weighing error. Check the weighing device as follows. Possible causes Actions There are vibrations or air drafts in Use a solid and steady table: the weighing area.
  • Page 207 To avoid weighing errors, make sure the weighing platform is clear when starting the machine.

  • Page 208: Diagnostics And System Data

    12.2 Diagnostics and System Data Diagnostics This section allows you to find the cause of an issue or breakdown of the machine, under the supervision of your customer service. The machine performs self-tests to diagnose the system and generates corresponding reports.

  • Page 209: How To Access The Diagnostic Function

    How to Access the Diagnostic Function To gain access to the diagnostic function logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 7.3 Select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.

  • Page 210: How To Display Hardware Data

    How to Display Hardware Data To display hardware data logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 7.1.2 Select the path: Maintenance System info Hardware information The system displays the data about the hardware.

  • Page 211: How To Display The Event Lists

    How to Display the Event Lists To display the event lists logged as Supervisor (See How to Log in as Supervisor page 136 ): Either: Press and type 7.1.3 Select the path: Maintenance System info Event list Select the > Base Events list (or type 1 ) or Select the >...

  • Page 212: How To Display The Machine Counters

    How to Display the Machine Counters To display the data of the machine counters logged as Supervisor (See How to Log in as Supervisor on page 136 ): Either: Press and type 7.1.4 Select the path: Maintenance System info Counters The system displays the data of the machine counters.

  • Page 214: Specifications

    Specifications This sections contains the main specifications of your mailing system. 13.1 Mail Specifications ............211 13.2 General Specifications ............213 13.3 Weighing Platform ............214...

  • Page 216: Mail Specifications

    13.1 Mail Specifications Envelope Basic Characteristics Envelope Dimensions Your Mailing System can handle envelope & flap sizes as illustrated below (note: the illustration is not drawn to scale) .
  • Page 217 Envelope Thickness 0.008" 0.63"...

  • Page 218: General Specifications

    13.2 General Specifications Dimensions (Width x Length x Height) • 8.85 x 12.75 x 7.85 Weight • 8 lb 5.8 oz Power • Frequency: 60 Hz • Max. current rating (full configuration): 2.5 A • Power supply: 120 V (+6% -10%) 3 wire grounded circuit (Up to standard NFC15-100).

  • Page 219: Weighing Platform

    13.3 Weighing Platform Max capacity: 2lb (standard), 5lb (optional).
  • Page 220 Index Daylight Savings Time 72 Daylight Savings Time 169 access control 30, 76, 97 diagnostics 89, 132 Access Control 75, 77 Diagnostics 132 account 15, 28, 36, 48, 60, 75, 77, 78, 79, 80, 81, 83, 84, 85, 86, 89, 97, 98, 99, 107, 127 eConfirmation 107, 108, 116, 117, 120, Account 15, 76, 77, 78, 79, 80, 81, 82,...
  • Page 221 mail path 7 Received 25, 45 Mail Path 13 re-date mail 39 mailbox 174, 184 remaining funds 67, 127 Mailbox 15, 174 reports 89, 203 Manual Weight Entry 53, 149 Reports 3, 66, 75, 89, 94, 95, 96, 98, Manual Weight Entry mode 201 99, 100, 101, 102, 108, 203 memory 18, 60, 92, 94, 96, 97, 99, 100, rezero 16, 32...
  • Page 222 Weighing type 53 zero 39, 94, 95, 98, 99, 149, 159, 160 Zero 95...

Table of Contents