Page 1 User Guide Franking Machine IS-6000...
Page 2 CONTACTING NEOPOST Contact Neopost for further assistance if you have problems in operating the machine: Tel: 0845 880 0000...
Page 3: Table Of Contents
Table of Contents Read this First What you will Find in this Manual ...............3 Safety Requirements ..................6 Mailing System Overview Mailing System Components ................11 Operator Controls ....................20 System Power Management ................30 Running Mail Processing Mail Guidelines ................37 Standard Setup ....................38 Running Mail ....................57 Running Special Mail Types ................66 Detailed Steps to Run Mail ................80...
Page 4 System Data Reports ..................194 Advanced Reporting ..................199 Online Services iMeter Applications Overview .................207 Connecting to Online Services ...............208 Uploading Statistics ..................212 System Online Services .................213 Configuring the System Settings Overview ..................217 Logging in / out as the Supervisor ..............218 Postage Default Settings ................220 Creating Shortcuts ..................225 Printing Default Settings ................232 Job Memories ....................235...
Page 5 10.4 Touchscreen Calibration ................308 10.5 Maintenance processes ................309 Troubleshooting 11.1 Envelopes Stoppages and Jams ..............313 11.2 Label Stoppages and Jams ................318 11.3 Weighing Problems ..................320 11.4 Diagnostics and System Data ..............322 System Specifications 12.1 General Specifications .................329 12.2 System Connections ..................330 12.3 System Connectors ..................333 12.4...
Page 7: Read This First
Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will Find in this Manual ........3 Safety Requirements .............6...
Page 9: What You Will Find In This Manual
What you will Find in this Manual Read this First on page 1 Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols that are used throughout this User Guide to explain the features and functions of your Mailing System.
Page 10 What to do when a problem occurs: jamming, bad sealing, poor printing etc.. System Specifications on page 327 Detailed capabilities of your mailing system. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING : indicates a human safety hazard. ATTENTION : brings to your attention a risk to your equipment or your mail that could result from an action you may perform.
Page 11 Glossary This manual uses the acronyms listed below. Acronym Description Ascending Total Postage Used Credit Postage Available External Return address Internal Label Dispenser Local Area Network Personal Computer Personal Identification Number Pre-Paid Imprint Postal Security Device (Meter) Weighing Platform (Scale)
Page 12: Safety Requirements
Safety Requirements Please read this section carefully before connecting or using your equipment. Power Connection Before powering up your Mailing System, please check to ensure the system meets your local AC voltage requirements. For information on power specifications, please refer to the plates at the back of each System component.
Page 13 Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star® qualified Mailing System that automatically goes into a low-power 'Sleep' mode after a period of inactivity. Spending a large portion of time in low-power mode not only saves energy but helps your equipment run cooler and last longer.
Page 15: Mailing System Overview
Mailing System Over- view Get to know your mailing system in this section. Mailing System Components ..........11 How to use the Handheld Scanner ..............19 Operator Controls ..............20 How to toggle from your Mailing System display mode to your PC display mode ......................27 System Power Management ..........30 How to Turn the System ON/OFF ..............31...
Page 17: Mailing System Components
Mailing System Components The illustrations and tables below show the basic Mailing System configuration, including optional accessories you may have added. Equipment overview Automatically feeds envelopes of different sizes and Mixed-Mail Feeder seals them if required. Dynamic Weighing Automatically weighs and rates mail that can be pro- Module (optional) cessed through the mailing system.
Page 18 Weighing Platform Weighs mail to calculate postage. Equipement Details Envelope Hopper Envelopes are loaded here for processing. Prevents skewing and/or large stack of mail from falling Side guide over. Provides access to Feeder for maintenance or to clear Feeder release handle stoppage.
Page 19 Print Base Top View Postage meter that stores credit and tracks postage us- Meter (Postal security age. device/PSD) DO NOT REMOVE. Meter (PSD) Access Provides access to meter (PSD). Lift from right side to Door open. Front view...
Page 20 Print Base Release Release button for ink tank. Lever Reservoir that supplies ink to print head. Ink tank See also How to Change the Ink Tank on page 297. Ink tank Access Door Provides access to change ink tank. Flip down to open. Control Panel The control panel includes a touch-screen monitor and a keyboard with touchpad mouse.
Page 21 Dynamic Weighing Module (option) The Dynamic Weighing Module is an in-line weighing scale that is placed between the Feeder and the print base. It receives envelopes from the Feeder, and measures four points (length, width, thickness and weight) to determine the postage value. Cover Provides access to stalled mail pieces.
Page 22 Stackers (option) The mailing system offers trays or a motorised conveyor stacker to collect and stack processed mail. There are three options, each offering a different level of stacking capacity : • Catch tray • Drop tray • Motorized Conveyor Stacker. The greater the stacking capacity is, the more efficient the mail is processed.
Page 23 Motorized Conveyor Stacker The Motorized Conveyor Stacker, a motorized enveloped stacker with a conveyor belt, offers the highest level of mail processing efficiency. It provides the greatest envelope stacking quantity, while reducing the amount of interventions. You can select a working mode on the stacker by using the switch button: •...
Page 24 Accessories Weighing Platform (option) The Weighing Platform allows you to process mail that cannot pass through the base or Dynamic Weighing Module. Report Printer A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support.
Page 25: How To Use The Handheld Scanner
Handheld Scanner (option) The handheld scanner is used: • to identify accounts through barcodes • to scan tracking numbers on mails and send them to postal server How to use the Handheld Scanner To use the Handheld Scanner: Place the handheld scanner above the barcode you want to scan. Press the button on the handheld scanner to scan the barcode.
Page 26: Operator Controls
Operator Controls Control Panel The touch-screen monitor, in combination with a PC keyboard, provides you with complete control of the Mailing System. • To perform an operation or function, touch the corresponding area on the touch-screen display, or use the touchpad mouse on the keyboard. •...
Page 27 Displays the Print Mode (Normal, Pass through, PPI or Task Bar Received) and the current operator logged on. Postage Imprint and Contains the imprint options, rate selection, value and Rate Section weight of mail piece, and date of mailing. Contains the account information and selection. Account Section Allows access to specific country functions.
Page 28 Imprint, Postage and Rate Section This area allows you to: • Customize the imprint by adding ERA and/or a SLOGAN. • Set, advance or omit the Date printed in the indicia. • Select the postal rate that will be used for rating and printing of postage values. Allows your selection of ERA to be printed with the in- ERA Selection dicia (imprint).
Page 29 Names in bold indicate buttons. Account Section This area displays the current account name and number and allows the user to select a new account: Displays the account name and number currently selec- Account Information ted. Account Selection Allows you to select an account by name or number. Names in bold indicate buttons.
Page 30 Allows adjustment of the moistening level for sealing Moistening Level envelopes Quiet Mode Offers a reduced noise level with a reduction in speed Weighing type Allows selection of weighing options. Allows you to shift the imprint from the right edge in order Print offset to prevent mis-prints on thick or bulky items.
Page 31 Indicates there is a connection to PC Connected a PC. Names in bold indicate buttons. Navigation Button Bar Section This area allows quick access to the menu, mailbox and four customized menu options Accesses Mailing System Menu, including the supervisor Menu login.
Page 32 Display Adjustment You can adjust the height and the angle of the display. Use the handle located behind the display (top arrow in above illustration) to unlock the mechanism and adjust height and angle. To adjust display contrast and brightness, use the buttons located at the bottom of the screen.
Page 33: How To Toggle From Your Mailing System Display Mode To Your Pc Display Mode
Stops the Mailing System motors. This also stops mail Stop from being processed. Allows a screen toggle on your Mailing System and to PC Toggle display either Mailing System display or your PC display. Sleep/wake Wakes the Mailing System up or turns it to 'Sleep' mode. PC Toggle You can use the screen of your Mailing System to display your PC interface by connecting your PC to your Mailing System.
Page 34 Computer Sleep mode Please do not use the “Deep Sleep” mode of your computer, as the keyboard will not be functional when the system wakes up. Use the standard “Sleep” mode instead. Keyboard The Keyboard is a standard personal computer keyboard. You can use the shortcuts listed in the table below NAVIGATION KEYS [Enter]...
Page 35 Touchpad / Mouse The touchpad on the keyboard or a USB mouse plugged into the system allow you to make the same selections or actions as with your finger, using its pointing device. They allow you to do the same selections or actions as with your finger on the touch screen. All the tactile elements can be activated by the pointer.
Page 36: System Power Management
System Power Management System ON/OFF The ON/OFF switch is located at the rear of the right ON/OFF switch hand side of the Mailing System base. ON/OFF Turns the Mailing System ON or OFF. Always use the ON/OFF switch to switch off the system. Never unplug the power cord.
Page 37: How To Turn The System On/Off
How to Turn the System ON/OFF Press either side of the switch to turn the Mailing System ON or OFF. - The dash (or I) indicates the ON side. - The circle (or O) indicates the OFF side. After switching the system OFF, there may be a delay of up to 20 seconds to park the print head and free the remaining voltage.
Page 38: How To Switch Between 'Sleep' And 'Wake' Modes
How to Switch Between 'Sleep' And 'Wake' Modes Press the Sleep/Wake key to switch between “Sleep” and “Wake” modes. To avoid weighing errors, make sure the Weighing Platform is clear when you Wake up the machine. Mail processing Start/Stop To process mail, use the following keys. START / STOP KEYS Stop Red button –...
Page 39: How To Start / Stop The Mail Processing
How to Start / Stop the mail processing Press the corresponding button on the control panel to start/stop the Mailing System.
Page 41: Running Mail
Running Mail This section describes how to set up a work session. Depending on the Type of Task you wish to run, you can: Choose a Meter Impression Select a Postage Rate Select a Weighing Method Activate the Sealing Function and so on Processing Mail Guidelines ..........37 Standard Setup ..............38 How to Sort Mail by type ................41...
Page 42 How to Add (or Cancel) a Slogan on the Imprint .........100 How to Select a PPI ..................101 How to Apply (or Cancel) a Print Offset ............102 How to Change the Date on the Stamp ............104 How to Use a Job Memory ................106 How to Use the Feeder ................108 How to Select a Sealing Mode ..............110 How to Adjust the Moisture Level for Sealing ..........112...
Page 43: Processing Mail Guidelines
Processing Mail Guidelines In this Chapter This chapter provides procedures to process mail. Procedures are organized in the following successive parts: • Sequences of general steps involved in mail standard processing (Standard Setup on page 38) • Additional sequences for special mail processing: Manual amount entry mail, PPI mail...
Page 44: Standard Setup
Standard Setup Recommended Mail Processing Steps This section recommends a standard list of steps to help you process your mail efficiently. As mail requirements differ from day to day, some of the settings may not be necessary, or the order may vary. The order given below is recommended. Preparing Mail and Mailing System for Operation Mail preparation involves: •...
Page 45 Enhancing the Printed Stamp You can enhance the appearance and impact of your envelope with messaging and graphics: • Add an ERA to the imprint • Add a graphical imprint to the imprint (for example, Slogan) • Move the imprint to the left by using the offset Print Mode. Final Mailing Preparation Before beginning processing, these last steps may be necessary for each stack of mail: •...
Page 46 Mail Types and Associated Tasks This table below provides details on the different process you can carry out and the related task and parameters. If you want to..then select Print and apply settings: Mode... Apply Normal postage [Normal] • Rate •...
Page 47: How To Sort Mail By Type
Sorting Mail To maximize efficiency in mail processing, sort your mail into groups that have similar characteristics. By doing this, it may reduce the amount of work steps by minimizing the number of times you change Print Modes, weighing modes, sealing modes and rate selection.
Page 48: How To Log In And Start A Work Session
Turning on the System and Starting a Work Session Turning on your system automatically starts a work session set up using your Default System Settings. Depending on the Default System Settings you choose: • Access to your system may be open to all Users •...
Page 49 Turning on the System and Starting a Work Session To locate an Account quickly, type the Account Number or Name (tap column headers to switch between number and name) or use a Handheld Scanner. See also • To manage, as supervisor, accounts and PIN codes, see Account Management and Access Control on page 123 .
Page 50 Do you have enough ink for the Check the ink level on the left side of the home work session? screen. See also How to Display Ink Tank Data (User) on page 296. You can set a low postage warning (see How to Set the Low-Credit Threshold on page 238 ).
Page 51: Enhancing And Modifying The Stamp
Enhancing and Modifying the stamp Follow the sequence to check the Print Mode and enhance the stamp. Once your mail stack is ready: Make sure you are on the home screen of the Print Mode [Normal]. The name of the Print Mode is indicated on the title bar of the home screen as illustrated below.
Page 52 You may customize and enhance the stamp as follows: . The configurable stamp elements include: an ERA, a slogan, a day/date of mailing, offset the print position to move the stamp up to 10 mm further away from the right edge of the envelope.
Page 53 For detailed instructions, see How to Add (or Cancel) a Slogan on the Stamp on page 100. To change the date or its format , press the Date Selection area on the screen and select the date of mailing. For detailed instructions, see How to Change the Date on the Stamp on page 104.
Page 54 For detailed instructions, see How to Apply (or Cancel) a Print Offset on page 102. For frequently used tasks, set a Job memories for fast selection. Using Job Memories on page 105.
Page 55 You can check (or change) the printing options by using the Imprint settings screen: Press and select the path: > Imprint settings (or type 2) Press the corresponding button to change a selection: Slogan Date Choosing Rates and Weighing Modes Make sure you have completed the preparation steps outlined in Frequently Asked Questions on page 43 .
Page 56: Settings Sequence For Postage
Settings Sequence for Postage From the [Normal] home screen:...
Page 57 Select a rate (and extra services if necessary) . Use the buttons in the rate area: You may: - Select one of the five rate shortcuts You can create up to 5 favorite rate shortcuts on the home screen. To set rate favorite shortcuts, see Creating Shortcuts on page 225.
Page 58 Select a weighing method , or manually enter the weight if you have not manually entered the postage value. To change the weighing method, touch the Weighing modes area..and select a mode in the Weighing mode screen. (Options on screen may vary depending on installed weighing devices and options purchased.) For details, see How to Change the Weighing Mode...
Page 59: Changing Accounts
Changing Accounts To process mail using a different account, follow the procedure below. This only applies if you track account/department usage and the Account mode is activated (see Account Management and Access Control on page 123 ). Changing Accounts To change accounts: As a user: Press the Account area on the homepage screen, or Press...
Page 60: How To Reset The Item Counter
Resetting the Item Counter The Item counter allows you to generate a ' batch report ' on those mail pieces processed since the last reset of the counter. • For more information about Batch Reports, see Counter Data Reports on page 176 . How to Reset the Item Counter If you require a 'batch report' for the mail you are about to process: Press Reset counter button on the touch-screen.
Page 61: How To Select The Sealing Mode
Checking the Sealing Mode The Feeder includes a sealer that can automatically seal envelopes of mixed sizes while processing mail. If activated, the sealer can work in two modes: • Sealing nested (open) flaps only . It will not seal flaps that are closed flat. In this mode you can mix sealed envelopes along with nested envelopes that require sealing.
Page 62 Press the Moistening level button to select the amount of moisture to be sprayed on the envelope flap. See also • As supervisor, you can set the default sealing mode and moisture level: see Sealer Default Settings on page 240 .
Page 63: Running Mail
Running Mail Recommended Steps for Processing Mail To run mail, complete the preparation steps in section Standard Setup on page 38, before following the steps below. Running mail varies significantly depending on the Weighing mode you choose. The current weighing mode is indicated by the icon on the Weighing modes button. •...
Page 64 Running Mail by Weighing Mode • Dynamic weighing uses the inline Dynamic Weighing Module. It allows to weigh all or weigh once and frank many (Running Mail Using the Dynamic Weighing Module on page 58 ) • Standard weighing uses the external Weighing Platform (Running Mail Using the External Weighing Platform on page 60 )
Page 65: Steps To Run Mail In Dynamic Weighing Modes
Steps to Run Mail in Dynamic Weighing Modes In Weigh all mode ( From the home screen: Place your stack of mail in the hopper. For more details, see Using the Feeder on page 107 . Press to start processing the stack. The system will now feed (seal), weigh, rate, stamp and stack the mail.
Page 66: Running Mail In Standard Weighing Mode
Running Mail Using the External Weighing Platform The external Weighing Platform is used for large, heavy or bulky mail that cannot be run through the Mailing System with a Dynamic Weighing Module. On the other hand, if you do not have the optional Dynamic Weighing Module, you will need to use the platform to weigh and rate all your mail.
Page 67 Remove the envelope from the WP. Place the envelope (or identical set) on the hopper. Mail should be placed against the rear wall and covering the optical (clear) sensor. The Mailing System applies postage and the envelopes are sent to the mail tray or stacker.
Page 68 Running Mail in Differential Weighing Modes Differential weighing offers faster, more efficient mail processing when using an external Weighing Platform (WP). In this mode, you can place a stack or container of mail on the Weighing Platform The weight is then calculated as each mail piece is removed from the Weighing Platform (by calculating the differential from the amount on the Weighing Platform less the weight removed).
Page 69: Steps To Run Mail In Differential Weighing Modes
Steps to Run Mail in Differential Weighing Modes In Differential Weighing Mode ( From the home screen: Select the weighing mode, place the stack of mail (or container) on the Weighing Platform, then follow the instructions on the screen or the steps below. Remove the first piece of mail from the top of the stack.
Page 70: Running Mail In Manual Weighing Mode
Running Mail in Manual Weighing Mode The Mailing System offers two modes for manual weighing : • Manual weight entry ( ), where you enter a known weight to calculate the postage value. This can be used only if the weight exceeds the limit of your Weighing Platform but another scale has been used to determine the weight.
Page 71 B) To print on one or several identical labels Press A label selection screen is displayed. Type the number of labels to print, or use the arrows. Press to start printing.
Page 72: Running Special Mail Types
Running Special Mail Types Running PPI Mail You can print prepaid or PPI mail indicia with this Mailing System. This provides the added benefit of printing PPIs on-demand without having to stock various pre-printed envelopes. The system has the ability to store up to five custom PPIs. You also have the option to seal and count the mail pieces processed.
Page 73: Steps To Set Up Ppi Mail Printing
Steps to Set Up PPI Mail Printing Once your mail stack is ready: Make sure you are on the home screen of the Print Mode [PPI]. The name of the Print Mode indicated on the first line of the home screen as illustrated below. If necessary, see How to Change the Print Mode on page 80.
Page 74 Select a weighing type The weighing type determines which weighing device will be used and the weight is used for reporting purposes. If the batch is all the same size and weight, use Weigh First Piece (if you have a Dynamic Weighing Module) or standard weighing to weigh and record the first piece.
Page 75 Selecting a mail format Defining Mail Format is required by some PPIs. It allows to record quantities of different mail formats processed for Operational PPI Report. Mail format does not work with Dynamic Weighing as this weighing mode does not allow to distinguish Mail Formats From the PPI mode home screen, select Mail format A list of available Mail Format s is displayed.
Page 76 You can review your print setup by using the Imprint settings screen: Press and select the path: > Imprint settings (or type 2) Press the corresponding button to change a parameter. From left to right: - ERA - Slogan - PPI * - Format of mail pieces * These options have postal implications.
Page 77: Steps To Run Ppi Mail
Running PPI Mail After completing the initial set up in Steps to Set Up PPI Mail Printing on page 67 , follow the steps below to run mail. Steps to Run PPI Mail From the Print Mode: [PPI] mail home screen: Start a new Operational PPI Report if necessary.
Page 78: Correcting The Postage Amount
Correcting Postage Amount You can correct a postage amount that is too low. Print the additional amount on the back of the envelope or upside down on the front. Correcting the Postage Amount Make sure you are on the [Manual amount entry] home screen. The name of the Print Mode indicated on the first line of the home screen as illustrated below.
Page 79 Using the keypad, type the additional amount of postage required, and press [OK] to validate. For more details, see How to Enter Postage Manually on page 85. To offset the print position for thick envelopes, touch the [Print Offset] area on the screen and select the Print Offset: Offset.
Page 80: How To Process 'Received' Mail
Recommended Steps For printing and receiving mail for received: • Selecting the Print Mode [Received] • Add “Received Text” to be printed with date (optional) by selecting [Marking On/Off] • Validate or change the date printed How to Process 'Received' Mail Once your mail is ready: Confirm you are in Print Mode: [Received] home screen.
Page 81 Customizing Received Mail Printing The home screen indicates whether the Text “Received” will be printed to the left of the date: To turn on/off the Text , press the area that states “Marking On/off”. To print or omit the date , press the Date area on the screen to make your selection.
Page 82 You can also check (or change) all the print settings by using the Imprint settings screen: Press and select the path: Imprint settings (or type 2 ) The Imprint settings screen is displayed. In this screen, you can simply select the Received marking button or the Date button to make any changes.
Page 83 Running 'Pass through' Mail (Sealing or Counting only) The Print Mode [Pass through] allows you to: • Run mail for “sealing only” without printing • Only convey mail – without printing or sealing – for counting or testing purposes. Recommended Steps for Processing Pass Through Mail Processing mail without printing requires the following steps: •...
Page 84: How To Process Mail Without Printing
How to Process Mail without Printing Once your mail is ready: Make sure that you are on the Print Mode [Pass through]. The name of the Print Mode is indicated on the first line of the home screen as illustrated below. If necessary, see How to Change the Print Mode on page 80.
Page 85: How To Count Mail Pieces Using Weighing Platform
Counting Piece on the Weighing Platform This feature allows you to count an unknow quantity of identical items using the Weighing Platform. How to Count Mail Pieces Using Weighing Platform As user: Press and type 11 or select : Counting by weighing Place 10 items on the Weighing Platform and press [OK] .
Page 86: Detailed Steps To Run Mail
Detailed Steps to Run Mail Selecting the Print Mode For each stack of mail you have sorted (see Sorting Mail on page 41 ), select the appropriate Print Mode for processing. Once you have selected your Print Mode, you can make changes to other operating modes.
Page 87 Selecting a Rate Selecting a Postage Rate Selecting a postage rate allows the Mailing System to calculate the amount when the mail piece weight is available. The system provides several ways to select a rate: • Rate shortcuts buttons that display six of your rate favorite buttons on the home screen •...
Page 88: How To Select A Rate
How to Select a Rate To select a rate:...
Page 89 Use the buttons in the rate area: You may select from the following: - Directly select from one of the rate shortcuts Up to five rate shortcuts to preset rates can be made available directly on the home screen in the rate area. To set rate shortcuts, see Creating Shortcuts on page 225.
Page 90 On the Other Rates selection screen, you can: - Select one of the rate buttons 1 through 5 (or type the number) to select the rate or display rate options. - Press Rate wizard. Use the Rate Wizard to view all rate options and associated extra services. Press [OK] to validate your selection.
Page 91: How To Enter Postage Manually
- All the services available for the mail class, destination and format you selected are displayed in a list (including “No services”). - After you select a service, any additional services available will be displayed. • Wizard Summary Screen - Summary screen displays all the selections you have made. - If you place a weight on the platform, the postage for your selections is displayed.
Page 92 Begin to type the amount. The Manual Amount Entry window pops up. Finish to type the amount. Validate the amount with [OK]. The amount is displayed in the Postage area on the home screen. Selecting a Weighing Mode Several weighing modes are available and will vary based upon the accessories and options you have selected for your Mailing System.
Page 93 Depending on the mailing application, select the weighing mode according to the recommendations in the table below. Using Weighing Platform Dynamic Weighing Module To weight: Select mode Select mode Items one by one Standard weighing Weigh all Mixed mail stacked on the Differential weighing Weighing Platform Items exceeding the mail-...
Page 94 In this mode, you place a set of identical mail on the feed hopper. The Dynamic Weighing Module will only measure and weigh the first piece and then apply that postage to entire batch. In this mode, the system will also set the mail class for reporting and print the mail class die on the envelope.
Page 95 Changing the Weighing Mode At start-up, the system will select the default weighing mode set by the supervisor. See also • To change the default weighing mode as supervisor, see How to Change the Default Weighing Type on page 223. To change the weighing mode for a different type of batch of mail, see Selecting a Weighing Mode...
Page 96: How To Change The Weighing Mode
How to Change the Weighing Mode To change the weighing mode from the home screen: Either: Press the Weighing mode button on the screen, or Press and type 3.2 or select the path: Job settings Weighing modes The Weighing modes screen is displayed. The options displayed on the screen depend on the weighing accessories and options connected to your Mailing System.
Page 97: How To Enter Weight Manually
Entering Weight Manually You may have to manually enter the weight of the item. You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform. If this situation occurs, you will need to print the postage amount on a label to stick onto the mail piece.
Page 98: How To Reset The Item Counter
Using the Item Counters The home screen displays an item counter you can use to count processed mail pieces of a batch and to generate reports using Batch Counter reports. The following modes have their own counter: • Normal • Received •...
Page 99 Or, to reset any item counter: As a user: Press and select the path: Batch settings Start batch counters (or type 3.7 ) Press the [Reset] button next to the Print Mode counter you want to reset. A confirmation screen is displayed. Customizing the Stamp Depending on the Print Mode, you can modify the stamp that is printed on mail pieces and postage labels as follows:...
Page 100 Displaying the Imprint Settings Screen The Imprint Settings screen summarizes the current imprint selections and allows you modify them directly.
Page 101: How To Display The Imprint Settings Screen
How to Display the Imprint Settings Screen...
Page 102 As a user, from the home screen: Press and type 2 or select the path: > Imprint Settings The Imprint Settings screen is displayed. Print Mode: Normal: Print Mode: PPI: Print Mode: Received:...
Page 103 Adding an ERA and Slogan to the imprint You can add an ERA and/or a slogan to the imprint, as illustrated below. Elements of an imprint See also • The supervisor manages the lists of the available ERAs and slogans. See Managing ERAs on page 282 and...
Page 104: How To Add (Or Cancel) An Era On The Imprint
How to Add (or Cancel) an ERA on the imprint To add an ERA to the imprint or to cancel the ERA: Either: Press the ERA button on the home screen, or Press and type 2 or select the path:...
Page 105 Select > ERA selection. The ERA Slogan Selection screen is displayed. Select the desired ERA in the list or None for printing no ERA. Press [OK] to validate your selection. The home screen screen is displayed with updated parameters. Adding a Slogan Follow the steps below to add a slogan to the stamp to help enhance response rates for your mail.
Page 106: How To Add (Or Cancel) A Slogan On The Imprint
How to Add (or Cancel) a Slogan on the Imprint To add, change or cancel slogan selection: Either: Press and type 2 or select the path: > Imprint Settings and then press Slogan selection. The Select Slogan screen is displayed. The currently selected Slogan (or none) is highlighted.
Page 107: How To Select A Ppi
Selecting a PPI Select the PPI you want to use from the list. When selecting the Print Mode [PPI] home screen, the default PPI is automatically selected. As supervisor, you can change the default PPI (see Default PPI on page 220). See also Managing PPIs on page 289.
Page 108: How To Apply (Or Cancel) A Print Offset
Offsetting the Print Position You can offset the print position away from the right edge of the envelope to prevent mis-prints on thick or bulky items (especially when the edges are rounded or very uneven). Two offset values are available. How to Apply (or Cancel) a Print Offset To offset the print position of the stamp: As a user:...
Page 109 Changing the Date in the Stamp The Mailing System can automatically change the date at fixed hours every day or skip non-working days. SeeHow to Set the Automatic Date Advance Feature on page 224 .
Page 110: How To Change The Date On The Stamp
How to Change the Date on the Stamp To change the date that will be printed: Either: Press the Date button on the home screen, or Press and type 2 or select the path: > Imprint Settings and then select Date. The Date advance screen is displayed.
Page 111 Using Job Memories Job Memories allow you to create a job preset with the rate, ERA, Slogan and the date selection mode for the type of stamp you would like to print. If you track department or account usage, you may use the Job Memory to include the account to be charged.
Page 112: How To Use A Job Memory
How to Use a Job Memory Either: Press the Job Memory button on the home screen, or Press and type 4.1 or select the path: Favorites Memories * Configurable in the button bar. See Creating Shortcuts on page 225. The Job Memories list is displayed. To get a summary of the imprint, press the icon Press a Job Memory name or number in the list to validate and apply memory parameters.
Page 113 The number and the name of the current selected job memory are displayed in the top left of the home screen. Using the Feeder The steps below describe how to place a stack of mail on the feed hopper. In each stack, you may mix envelopes of different size, thickness and flap formats (nested or closed).
Page 114: How To Use The Feeder
How to Use the Feeder Taking a stack of mail: Arrange the mail according to their size (largest and heaviest on the bottom). Fan the envelopes to ensure separation (sometimes envelopes may be stuck together). Bevel the edge of the stack. Place the envelopes on the hopper against the rear wall and covering the optical (clear) sensor.
Page 115 Thickness setting: There is a thin/thick mail latch under the top cover of the Feeder. For normal operation, the lever will be to the left. However, for processing a batch of thick mail, move the lever to the right, especially if the thicker envelopes won't feed into the mail path. Open the Feeder cover.
Page 116: How To Select A Sealing Mode
How to Select a Sealing Mode To select the type of sealing mode or to turn off the sealer:...
Page 117 On the control panel, either: Press the Sealing Modes button on the home screen, or Press and select the path: Batch Settings Sealing Modes (or type 3 then 6 ) The Sealing Mode screen is displayed. Select the mode.
Page 118: How To Adjust The Moisture Level For Sealing
How to Adjust the Moisture Level for Sealing To adjust the sealer moistening level: On the control panel: Touch the Moistening level area on the screen, or Press and select the path: Batch Settings Moistening level (or type 3 then 7 ) The Moistening Level screen is displayed.
Page 119: How To Fill The Internal Label Dispenser
Filling the Internal Label Dispenser The Internal Label Dispenser allows you to print postage on precut labels. You can put up to 50 labels in the Internal Label Dispenser. When labels are not in use, preferably leave them flat in the catch tray or hopper label receptacle.
Page 121: Postage And Credit Management
Postage and Credit Management This section describes how you can load and manage credit (money) in your Mailing System. Overview ................117 Managing Credit ..............118 How to Load Credit ..................118 How to Check the Credit ................120 Unlocking the PSD .............121 How to Unlock the PSD (Postal inspection) ..........121...
Page 123: Overview
Overview As a user, you can perform the following money-related operations in order to manage and monitor postal credit: • Add credit (postage) (How to Load Credit on page 118) • Check available credit in the PSD (meter) (How to Check the Credit on page 120) •...
Page 124: Managing Credit
Managing Credit Adding Credit (Postage) You can add credit to the Mailing System by selecting a specific whole pound amount. The Mailing System connects to the Postal Server in order to add postage. Note • As supervisor, you can set up a PIN code for postage crediting the Mailing System to ask for a code before crediting: see How to Set/Cancel a Crediting Code on page...
Page 125 Select > Credit. If the system asks for a PIN code, enter the code using the keyboard and press [OK]. The Add credit screen is displayed. By default, the system displays the value of the previous crediting amount. Enter the amount to add using the keyboard (use [Backspace] to clear digits). The amount must be in the range of Minimum reset amount and Maximum reset amount.
Page 126: How To Check The Credit
Checking Credit You can check the total postage used and the remaining credit in the PSD at any time. This is particularly important before processing mail to ensure there are sufficient credit available. How to Check the Credit Remaining credit are continuously displayed at the bottom of the home screen. See Operator Controls on page 20.
Page 127: Unlocking The Psd
Unlocking the PSD The Postal Service requires your postage meter (PSD) to periodically connect for postal security regulation. This must be done after a period otherwise your system will automatically be deactivated. Once this occurs, you must perform a connection to the Postal Services to unlock the PSD. You can also use the Audit function to set the Mailing System time after Daylight Savings Time transitions , as connecting to the Postal Services sets the Mailing System time and date.
Page 129: Account Management And Access Control
Account Management and Access Control This section describes how you can manage your Department Accounts to track Postage Credit usage and/or assign access rights to a variety of functions on your Mailing System. Introducing the 'Account Modes' ........125 Implementing an 'Account Mode' ........128 How to Display the 'Account Mode' Management Menu ......129 How to Change Mode to 'No account' ............130 How to Change Mode to 'No account with access control' ......131...
Page 130 Advanced Reporting Functions ........162 How to Activate/Deactivate the Budget and Surcharge Function ....165 How to Modify Period or Start Day of Budgets ..........165...
Page 131: Introducing The 'Account Modes
Introducing the 'Account Modes' Four different 'Account modes ' allow you to carry out the security and account management requirements of your mailing operations. The four 'Account modes ' correspond to the on/off status of two functions: • The Accounting function, which tracks the usage of postage by charging accounts at each meter operation •...
Page 132 Access Control Function To ensure and restrict the usage of credit and/or accounts, you can program the machine system security to request a PIN code whenever a user starts a session. The access control function has three PIN code functions you can implement: •...
Page 133 Account mode Supervisor's User's No account with ac- Type a PIN code to log in. Postage not tracked by account. cess control PIN number required. Account Postage tracking by account/depart- At log-in and when necessary, ment. select an account to charge postage.
Page 134: Implementing An 'Account Mode
Implementing an 'Account Mode' This section explains how to implement one of the four 'Account modes' described in Introducing the 'Account Modes' on page 125 . 'Account mode' implementation involves two screens: • The Account mode management menu, which provides access to: - the Account mode selection screen - the parameters of the current 'Account mode'.
Page 135: How To Display The 'Account Mode' Management Menu
Displaying 'Account Mode' Management Menu How to Display the 'Account Mode' Management Menu Follow the steps below to display the 'Account mode' management menu to gain access to the 'Account mode' selection screen and the 'Account mode' parameters. As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 5 or select the path:...
Page 136: How To Change Mode To 'No Account
Setting Up to 'No account' Mode The No account mode provides users with free access to the machine (self-service type). This is the default mode of the machine. Process for Implementation To implement the No account mode. How to Change Mode to 'No account' From the Account Mode Management menu (see Displaying 'Account Mode' Management Menu...
Page 137: How To Change Mode To 'No Account With Access Control
Setting Up to 'No account with access control' Mode The No account with access control mode requires users to type a shared PIN code to gain access to the machine. You can activate different accounts to track postage. Process for Implementation To implement the No account with access control mode.
Page 138: How To Change The Shared System Pin Code
Management Menu of 'No account with access control' Mode The Account Mode Management menu allows you to change the shared system PIN code. Changing the System PIN Code When in No account with access control mode, you can change the shared system PIN code as follows.
Page 139: How To Set Up To 'Accounts' Mode
Setting Up to 'Accounts' Mode In Accounts mode, users must select an account to process mail. Users can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Process for Implementation To implement the mode Accounts : First set up from the 'Account mode' to Accounts by following the procedure,...
Page 140 Management Menu in 'Accounts' Mode The Account Mode Management menu allows you to manage the accounts. See next • Creating the account structure:Creating an Account Structure Using Groups on page 140 . • Creating accounts:Managing Accounts on page 140 .
Page 141 Setting up to 'Accounts with access control' Mode When in Accounts with access control mode, users must first enter a PIN code to select an account. Users can change accounts once they have logged in. The supervisor may restrict accounts for each user. If only one account is available, the Mailing System automatically selects it at start up.
Page 142: How To Set Up To 'Accounts With Access Control' Mode
How to Set up to 'Accounts with access control' mode From the Account Mode Management menu (see Displaying 'Account Mode' Management Menu on page 129) Select the path: Account Mode Selection (or type 5 ). The Account Mode Selection screen is displayed with the current 'Account mode' selected.
Page 143 Setting up to 'Remote account management' mode In Remote account management mode, you manage accounts and operators from the PC software application. The PC application provides advanced postal and/or shipping expense management in order to monitor, track and control mailing and shipping costs. You can program the Mailing System to be used even when not connected to the PC.
Page 144: How To Activate 'Remote Account Management' Mode
To implement the Remote account Management mode: Connect the PC to the Mailing System (see System Connections on page 330 ) and start the accounting software on the PC. Change the 'Account mode' to Remote account management by following the procedureHow to Activate 'Remote account management' mode on page 138 , set out below.
Page 145 Enter the Xbus name, and then press Next . The connection is running. See next • Refer to the PC application user guide to create the account structure, accounts and operators. • Switch to sleep mode (see System Sleep Mode on page 31 ) to restart a session as user.
Page 146: Managing Accounts
Managing Accounts In order to manage accounts, the Mailing System must be in one of the following 'Account modes' (Introducing the 'Account Modes' on page 125 ): • Accounts • Accounts with access control • Remote account management . Note: •...
Page 147 Group Outline You can organize the groups in 3 levels: • Main folder • Groups at level 1 • Groups at level 2 ( = subgroups). You can then attach the accounts to any of the 3 levels. By default, the machine proposes to create accounts and groups in the Main folder . The screens of users never mention group names.
Page 148 Displaying the List of Groups and Accounts The screen Account list displays the list of groups and accounts that belong to one level of the structure. The Level displayed area in the upper right side of the screen indicates the current position in the group levels.
Page 149: How To Display The List Of Accounts And Groups
How to Display the List of Accounts and Groups Use the procedure below to display the Account list screen for each group. To display the content of the Main folder: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 5.2.1 or select the path: Account management Manage accounts...
Page 150: How To Create A Group
Creating Groups Follow the steps below to create, modify, activate/deactivate or delete groups. How to Create a Group To create a group: Display the Account list screen (see How to Display the List of Accounts and Groups on page 143 ). Press New Group .
Page 151: How To View/Edit A Group Or A Subgroup
Modifying a Group Use the procedure below to change the name, the status or the parent group of a group. Note: • To move groups or accounts, change their parent (see the procedure below or, for accounts, How to View / Edit Account Parameters on page 150 ).
Page 152: How To Activate / Deactivate A Group
How to Activate / Deactivate a Group To activate or deactivate a Group Display the Account list screen (see How to Display the List of Accounts and Groups on page 143 ). Select a group. Press Modify . The Group management screen is displayed. Select the group status (Active or Inactive ) and press [OK] .
Page 153 Managing Accounts Account Parameters An account has the following parameters: Parameters Format Description Number 30 alphanumeric Number of the account. characters Must be unique. It cannot be modified after the ac- count is created. However, the account can be de- leted.
Page 154: How To Create An Account
Creating Accounts Follow the steps below to create, modify, activate/deactivate or delete accounts. How to Create an Account To create an Account: Display the Account list screen (see How to Display the List of Accounts and Groups on page 143 ). Press New account .
Page 155 Enter the account Number and Name using the keyboard, then select the account status using buttons Active or Inactive . To put the account in a group other than Main folder , press Group list , then select a group or subgroup in the list that opens. Press [OK] . To set budget and surcharge parameters, press Budget and Surcharge .
Page 156: How To View / Edit Account Parameters
Editing Accounts Use the steps below to modify an account name or status. You can also change the account folder ( = group) it is included in. The account number cannot be modified. How to View / Edit Account Parameters To view or edit the parameters of an account: Display the Account list screen (see How to Display the List of Accounts and Groups...
Page 157: How To Activate / Deactivate An Account
Activating Accounts Deactivated accounts are not visible to users. This function allows you to create accounts in advance and prevent them from being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Display the Account list screen (see How to Display the List of Accounts and Groups on page 143 ).
Page 158: How To Delete An Account
Deleting Accounts How to Delete an Account To delete an account: Display the Account list screen (see How to Display the List of Accounts and Groups on page 143 ). Select the account (or type its number) and press Modify . If the account is not contained in the list, select the group that contains the account, press View group content .
Page 159: How To Export The Account List
How to Export the Account List To export the account list on a USB memory device: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 5.2.4 or select the path: Account management Manage accounts Export Account list Insert the USB memory device into the USB port of the base (at rear left) and press...
Page 160: How To Import Accounts
How to Import Accounts To import accounts from a CSV file: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 5.2.3 or select the path: Account management Manage accounts Import Account list Insert your USB memory device into the USB port of the base (at rear left) and press [OK] .
Page 161: Managing Operator Pin Codes
Managing Operator PIN Codes As supervisor, you can create operator PIN codes for controlling access to the Mailing System. You can then assign each PIN code a list of specific accounts that can be charged only to that PIN code. You can only manage operator PIN codes if the Mailing System is in the following 'Account modes' (see Introducing the 'Account Modes'...
Page 162: How To Display The Operator List
Displaying the Operator List How to Display the Operator List As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 5.3 or select the path: Account management Manage operators The Manage Operator screen is displayed. Select Operator List .
Page 163: How To Create An Operator
Status In the Status area, the supervisor can change the operator status: • Active : this operator has been declared, is activated and can be connected as a user. • Inactive: this operator has been declared, but it is not activated, and can not be connected as a user.
Page 164: How To Modify An Operator
Enter the parameters of the Operator. Note: each operator PIN code must be unique . Press Account list to assign accounts to the operator. In the Account List screens (about the list, see How to Display the List of Accounts and Groups on page 143 ), select the groups or accounts the operator will be allowed to use.
Page 165: How To Assign Accounts To An Operator
Assigning Accounts to the Operators You can define account access to operators by assigning them accounts, groups or subgroups of accounts. Assigning a group (or subgroup) automatically assigns all the accounts of the group. If you assign a group (or subgroup) to an operator, all accounts added afterwards to the group will be automatically assigned to the operator.
Page 166: How To Unassign Accounts To An Operator
Select the Account or Group and press Assign ).or if you want to assign all the Accounts or Groups to the selected Operator press Assign all . Press Back to return to the Edit / modify screen. Press [OK] to validate the assignments. To see the Account list of the selected Group, press View group content .
Page 167: How To Activate / Deactivate An Operator
How to Activate / Deactivate an Operator To activate or deactivate an Operator: Perform the procedure How to Modify an Operator on page 158 , steps 1 and 2. In the operator parameters, select Active or Inactive and then press [OK] . On the Operator modification summary screen, press [OK] .
Page 168: Advanced Reporting Functions
Advanced Reporting Functions The Advanced Reporting feature enhances account management and provides associated reports. To get the Advanced Reporting option, see Options and Updates on page 273 Account Management Enhancements Associate Budgets to Accounts Each account is allowed an additional set of characteristics: •...
Page 169 Budget and Surcharge Parameters You must activate the Budget and Surcharge function and set global parameters to be able to set the budget and surcharge parameters of an account. You may only use Budget and Surcharge features if the Advanced Reporting option is uploaded into your Mailing System.
Page 170 Surcharge Parameters The surcharge parameters are set for each account individually. Parameter Format Description Fixed Rate 0.01 to 99 The fixed amount to add to the account over the postage. Percentage of im- 1 to 99% The percentage of the postage to add to the account print charge.
Page 171 Follow the steps below to activate and set-up the Budget and Surcharge function. If the Budget and Surcharge function has already been activated, the accounts recover their prior settings when re-activating the function. How to Activate/Deactivate the Budget and Surcharge Function Display the Account mode management menu.
Page 172 Setting-up the Budget and Surcharge for an account Once you have activated the Budget and Surcharge function and set global parameters, you can set the budget and surcharge parameters of an account. The Budget and Surcharge buttons are accessible from the Account mode management menu.
Page 173: Reports
Reports This section explains how you can generate, print and store a range of reports regarding the Mailing System usage, credit usage, account expenditures, etc. Reports Overview ..............169 Generating Reports ............173 How to Generate a Report as a User ............174 How to Generate a Report as Supervisor ............175 Counter Data Reports ............176 How to Generate a Batch Data Report ............177...
Page 174 How to Generate a Budget Limit Report .............201 How to Generate an Operator Activity Report ..........202 How to Generate a Machine Activity Report ..........203 How to Generate a Product Code Report ...........204...
Page 175: Reports Overview
Reports Overview As a user or supervisor, you can regularly view, print or store information regarding Mailing System usage, credit usage, account expenditures, etc. Your Mailing System also uploads basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option. Reports generally require a beginning date and an end date.
Page 176 Report Name Short Description Output* Page COUNTER DATA Batch data Batch counter and corres- Batch Data Re- ponding postage for outgo- port on page 176 ing mail since last reset. Received batch data Batch counter for received Received Mail mail ('Received on') since Batch Data Re- last reset.
Page 177 Single account Usage on a single account Single Account for a selected period. Report on page Multi-accounts Usage per group/sub-group Multi Account Re- on all accounts for a selec- port on page 191 ted period. Budget consump- Instantaneous budget status Budget Consump- tion *** for all accounts.
Page 178 Server Connection Provides a data history of Server Connec- History (manual and automatic) tion History Re- server connections. port on page 198 * Output on: L=label, S=screen, P=USB printer, F=USB memory device. ** Only available on the PC if a PC application is used. *** Only available with the Advanced Reporting optional feature.
Page 179: Generating Reports
Generating Reports To generate a report, select the desired report, enter the corresponding parameters, and choose one of the following to display or record the report: • On screen viewing • Print with external USB printer (if connected) • Print on a postage label •...
Page 180: How To Generate A Report As A User
How to Generate a Report as a User To generate a Report: As user: Press and type 7 or select the path: Reports The list of available reports is displayed. Select the report. The Report parameters and output screen is displayed. The information displayed in this screen depends on the type of report you have selected.
Page 181: How To Generate A Report As Supervisor
How to Generate a Report as Supervisor To generate a Report: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 2 or select the path: Reports Resume with the steps in How to Generate a Report as a User on page 174 .
Page 182: Counter Data Reports
Counter Data Reports Batch Data Report The Batch Data Report displays the batch counter and corresponding postage for outgoing mail since the last reset. Requirements To generate this report, you have to be logged in as a user. You must be in Applying postage task to view the outgoing mail batch counter. Output The Batch Data report outputs are: •...
Page 183: How To Generate A Batch Data Report
How to Generate a Batch Data Report To generate a Batch Data Report: Generating Reports on page 173 . Batch Data Report After generating reports like Metering Batch Data or Received Batch Data , you may wish to reset the batch counters so that your next reports restart from zero at the current date.
Page 184: How To Generate A Received Mail Batch Data Report
Fields Comments Period Begin = Date of the last reset End = Current date Received Mail Number of items How to Generate a Received Mail Batch Data Report To generate a Received Mail Batch Data Report: Generating Reports on page 173 . Received Mail Batch Data Report After generating reports like Metering Batch Data or Received Batch Data , you may wish to reset the batch counters so that your next...
Page 185: Postage Data Reports
Postage Data Reports Day Report The Day Report displays consumption data (total items and total postage value) for each day. Requirements To generate this report, you have to be logged in as a user. Output The Postage Data Report outputs are: •...
Page 186 Daily Usage Report The Daily Usage Report displays usage data (total items and total postage value) for each day of the selected period. Requirements This report is available as a user or supervisor. You have to specify the period for the report (Begin date and End date). When you specify the Begin date, the End date field is filled with a proposed value: Begin date + 31 days.
Page 187: How To Generate A Daily Usage Report
Fields Comments Die number On printed report only For each day in the period: • Day number • Number of items processed (zero and non-zero) • Total postage value for this day How to Generate a Daily Usage Report To generate a Daily Usage Report: Generating Reports on page 173 .
Page 188: How To Generate A Monthly Usage Report
Requirements This report is available as a user or supervisor. You have to specify the period for the report (Begin date and End date). Use the selection of month and year. Default period: • Begin = Current month of the previous year •...
Page 189 Operational PPI Report and Historic Reports This report displays, the total items. The above PPI reports are available: • The Operational PPI Report option displays the currently running PPI report (use of PPI rate for a selected period of time) including Mail Format s used depending on the type of PPI.
Page 190: How To Generate A Ppi Report, And Historic Reports
How to Generate a PPI Report, and Historic Reports To generate a PPI Report, and Historic: Generating Reports on page 173 . This report is also available from the PPI Mail home screen. While processing PPI mail, the Operator can decide to print the Operational PPI report, begin a new one and end the current one, or just continue building the current one.
Page 191: Credit Data Reports
Credit Data Reports Credit Summary Report The Credit Data report displays information on credit usage since installation of the machine. The content is limited to the history available in the PSD. Requirements This report is available as a user or supervisor. Output The Credit Summary Report outputs are: •...
Page 192: How To Generate Credit Summary Report
Fields Comments Current date and time On printed report only. PSD status On printed report only. Die number On printed report only. Credit used (ascending) Total postage printed by the machine. Credit available (descending) Postage available for printing by the machine. Control total Total credit downloaded into the machine.
Page 193: How To Generate A Crediting History Report
Requirements For this report, you have to be logged in as supervisor. Output The Credit Report outputs are: • Screen • USB printer • USB memory device. Fields Comments Period Default period: • Beginning = Current date - 6 months •...
Page 194: Account Data Reports
Account Data Reports Account List Report The Account Data report displays the present listing of accounts in the machine. Requirements To generate this report: • You have to be logged in as supervisor. • The current 'Account mode' has to be Account or Account with access control . Output The List report outputs are: •...
Page 195: How To Generate The Account List Report
How to Generate the Account List Report To generate the Account List Report : As supervisor (see How to Log in as Supervisor on page 218 ): Press and type 5.2.2 or select the path: Account management Manage account Account report Select an Output and then press [Get report] .
Page 196: How To Generate Single Account Report
Requirements This report is available as a user or supervisor. The current account mode has to be 'Accounts' or 'Accounts with access control'. You must select an account in the list of accounts, and a specific time period for the report (Begin date and an End date).
Page 197 Multi Account Report The Multi-Account Report displays postal expenditures for all accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or supervisor.
Page 198: How To Generate Multi Account Report
If, in the period, some items were printed The report displays the hierarchy of groups using a mode without accounts (default ac- and sub-groups, with the total values per group and sub-total values per sub-group. count), these items appear in the report un- der the name: 'Others' and 'No account'.
Page 199: How To Generate The Operator Report
Data Comments There is no period to enter. For each Operator: • Operator name • PIN code • Status (Activated/Deactivated) • Active account assigned status: if there is at least one active account assigned to the operator, the value is 'Yes', otherwise the value is 'No'. How to Generate the Operator Report To generate the operator report: As supervisor (see...
Page 200: System Data Reports
System Data Reports Machine Configuration Report The Machine Configuration Report displays all supervisor settings. Requirements To generate this report, you must be logged in as supervisor. Output The Machine Configuration Report outputs are: • Screen • USB printer • USB memory device...
Page 201: How To Generate A Machine Configuration Report
Fields Comments Imprint default settings (Default ERA, Default Slogan, Default Rate) Date advance parameters Credit settings (High value, Low Credit) Connections settings (phone numbers) Machine settings including, for example: • MMI settings (Language, Default home screen, time- outs, backlight) • Weighing settings (geodesic code, weight threshold, rounding mode, auto label threshold) •...
Page 202: How To Generate A Base Events Report
Requirements To generate this report, you must be logged in a service representative. Output The Base Events Report outputs are: • Screen • USB printer • USB memory device How to Generate a Base Events Report To generate a Base Events Report: Generating Reports on page 173 .
Page 203: How To Generate A Psd Events Report
How to Generate a PSD Events Report To generate a PSD Events Report: Generating Reports on page 173 . IP Configuration Report Requirements To generate this report, you must be logged in as supervisor. Output The IP Configuration Report outputs are: •...
Page 204: How To Generate A Proxy Configuration Report
How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating Reports on page 173 . Server Connection History Report Provides a list of the Server Connection History where failed and successful connections appears. The Server Connection History Report is used by our Service Technicians to resolve any connection issues.
Page 205: Advanced Reporting
Advanced Reporting The Advanced Reporting option offers the following reporting capabilities: • Budget consumption: instantaneous budget status for all accounts • Budget limit: instantaneous budget status for all accounts that exceeded their budget limit • Operator activity: activity of all operators for a selected period •...
Page 206: How To Generate A Budget Consumption Report
How to Generate a Budget Consumption Report To generate a Budget Consumption Report: Generating Reports on page 173 . Budget Limit Report This report gives you details on the accounts that exeeded the limit of their budgets. Requirements • To generate this report, you can be logged in as a user or supervisor. Output •...
Page 207: How To Generate A Budget Limit Report
How to Generate a Budget Limit Report To generate a Budget Limit Report: Generating Reports on page 173. Operator Activity Report The Operator Activity Report displays the activities (number of items, postage value, etc.) of all operators for a selected period. Requirements •...
Page 208: How To Generate An Operator Activity Report
How to Generate an Operator Activity Report To generate an Operator Activity Report: Generating Reports on page 173 . Machine Activity Report The Machine Activity Report displays the activity of the system, presented in hour bands, for a selected time period. Requirements •...
Page 209: How To Generate A Machine Activity Report
How to Generate a Machine Activity Report To generate a Machine Activity Report: Generating Reports on page 173 . Product Code Report The Product Code Report displays the consumption per Customer Product Code for a selected time period. Requirements • To generate this report, you must be logged in as a supervisor (not as a user).
Page 210: How To Generate A Product Code Report
Fields Comments Period You have to specify the period for the report (Begin date and an End date). The report displays all operator activity for this period. Default period : Begin= 1st day of the current month and End= current date PSD# Printed report only For each customer product code with con-...
Page 211: Online Services
Online Services Online Services is the infrastructure that your iMeter connects to in order to update postal rates, upload postage usage data. There are a number of applications available to enhance the functionality of your Mailing System. Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features.
Page 213: Imeter Applications Overview
iMeter Applications Overview Online Services simplify both the use and updating of your Mailing System. Features and capabilities include: • Online reporting : Access your machine from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...
Page 214: Connecting To Online Services
Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should be permanently connected to a live analog telephone line or LAN connection in order to link to the Online Server automatically when required. For some services, automatic calls are pre-scheduled to upload corresponding data.
Page 215: How To Call Online Services Manually
How to Call Online Services Manually To trigger a generic call As user: Press and type 10.3 or select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.). Check your mailbox for messages: see Using the Mailbox on page 276 .
Page 216 Synchronize Call This type of call is only for executing a request from Customer Service. This call updates the automatic call schedule of the machine and the options. See Options and Updates on page 273 . Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: •...
Page 217: How To Test The Connection To Online Services
How to Test the Connection to Online Services To ping the server... As a user: Press and type 10.1 or select the path: Online Services Ping server As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 8.4.1 or select the path: Maintenance Diagnostics...
Page 218: Uploading Statistics
Uploading Statistics Calling manually allows you to upload report data to the Online Services server in order to display reports that integrate the latest figures on your Online Services web page. Without a manual call, the system will automatically call to upload report data to the Online Services server at the end of each month.
Page 219: System Online Services
System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the machine’s ink supply is running low. An e-mail message then informs you of that condition so the ink tank can be replaced in time.
Page 221: Configuring The System
Configuring the System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require the supervisor access. Settings Overview ..............217 Logging in / out as the Supervisor ........218 How to Log in as Supervisor ................218 How to Exit the Supervisor Mode ..............219 Postage Default Settings ..........220...
Page 222 Sealer Default Settings .............240 How to Set the Default Sealing State ............240 How to Set the Default Moistening Level .............241 Weighing Devices Settings ..........242 How to Refresh Weight (WP) ...............242 How to Set to Zero the Weighing Platform ...........243 How to Tare the Weighing Platform ..............243 How to Zero the Weighing Platform .............244 How to Tare the Weighing Platform ..............244 How to Activate the High Accuracy Mode ............245...
Page 223: Settings Overview
Settings Overview This section describes two types of settings: • User settings , that only last as long as the user who applies them is logged in • Supervisor settings , sets the default or permanent characteristics of your Mailing System.
Page 224: Logging In / Out As The Supervisor
Logging in / out as the Super- visor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as the supervisor, only the supervisor menu is available. Printing postage is not possible while logged-in as the supervisor.
Page 225: How To Exit The Supervisor Mode
Exiting the Supervisor Mode Follow the procedure below to exit the supervisor mode. This is necessary to return to the user mode. How to Exit the Supervisor Mode To exit the supervisor mode: As supervisor: Press The machine goes to 'Sleep' mode and supervisor is logged out.
Page 226: Postage Default Settings
Postage Default Settings Default Rate Changing the Default Rate See also Managing Postal Rates on page 287 • How to Change the Default Rate To change the default rate: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 3.3.3 or select the path: Default user settings Default imprint parameters...
Page 227: How To Change The Default Ppi
How to Change the Default PPI To change the default rate: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 3.3.6 or select the path: Default user settings Default imprint parameters Default PPI Select the default PPI in the list.
Page 228: How To Activate / De-Activate Checking On Zero Weight
How to activate / de-activate Checking On Zero Weight To activate/de-activate 'Checking on Zero Weight' function: As supervisor (see How to Log in as Supervisor on page 218 ): Press Menu and type 3.2.10 or select the path: Default user settings Base settings Checking on zero weight The Checking on zero weight screen is displayed.
Page 229: How To Change The Default Weighing Type
Default Weighing Mode This setting defines both the weighing device and the weighing method that are selected by default when you start the machine (see Selecting a Weighing Mode on page 86 ). How to Change the Default Weighing Type To change the default weighing type: As supervisor (see How to Log in as Supervisor...
Page 230: How To Set The Automatic Date Advance Feature
How to Set the Automatic Date Advance Feature To set the auto date advance time and days: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 3.3.4 or select the path: Default user settings Default imprint parameters Automatic date ad-...
Page 231: Creating Shortcuts
Creating Shortcuts To quickly access specific functions, you can customize some buttons of the home screen. You can customize: • Rate favorites buttons (Select Rate area), which directly select a rate when pressed • Direct access buttons (Button Bar area), which directly access a menu option when pressed.
Page 232 Rate Favorites and Shortcuts You can create rate favorites, and assign them to five specific buttons in the Select Rate screen area (shortcuts). A fifth shortcut is available: the first button on the top left side is dedicated to the default rate of the Mailing System.
Page 233: How To Create A Rate Favorite
How to Create a Rate Favorite To create a rate favorite : As supervisor (see How to Log in as Supervisor on page 218 ): Press and type 4.2 or select the path: Favorites and homepage customization Rate favorites The following screen is displayed. Select one ”empty”...
Page 234: How To Create/Modify Rate Favorite Shortcuts
Assigning Rate Favorites to Buttons Follow the procedure below to assign or change a rate favorite shortcut. How to Create/Modify Rate Favorite Shortcuts To create/modify a rate favorite shortcut: As supervisor (see How to Log in as Supervisor on page 218 ): Press and type 4.3 or select the path: Favorites and homepage customization...
Page 235: How To Delete A Rate Favorite
Deleting Rate Favorites Follow the procedure below to delete a rate favorite from the list rate favorites. How to Delete a Rate Favorite To delete a rate favorite : As supervisor (see How to Log in as Supervisor on page 218 ): Press and type 4.2 or select the path: Favorites and homepage customization...
Page 236: How To Create Direct Access Shortcuts
How to Create Direct Access Shortcuts To create a direct access shortcut: As supervisor (see How to Log in as Supervisor on page 218 ): Press and type 4.4 or select the path: Favorites and homepage customization Configure direct access The following screen is displayed.
Page 237: How To Delete A Direct Access Shortcut
How to Delete a Direct Access Shortcut To delete a direct access shortcut: As supervisor (see How to Log in as Supervisor on page 218 ): Press and type 4.4 or select the path: Favorites and homepage customization Configure direct access The following screen is displayed.
Page 238: Printing Default Settings
Printing Default Settings You can set default values for the stamp elements that follow: • ERA • Slogan • Printing offset You can also set how you want to print on labels : • using the internal label dispenser that prints on precut labels Changing the Default ERA See also Managing ERAs...
Page 239: How To Change The Default Slogan
Changing the Default Slogan See also Managing slogans on page 284 • How to Change the Default Slogan To change the default Slogan: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 3.3.2 or select the path: Default User Settings Default Imprint Parameters Slogan...
Page 240: How To Set The Default Printing Offset
How to Set the Default Printing Offset To change the default printing offset: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 3.2.4 or select the path: Default user settings Base settings Print offset Select No offset, Offset 1 - 5 mm or Offset 2 - 10 mm.
Page 241: Job Memories
Job Memories The Job Memories are presets for your imprint types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Job Memories on page 105). As supervisor, you can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.
Page 242: How To Create A Job Memory
Managing Job Memories How to Create a Job Memory To create a Job Memory: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 4.1 or select the path: Favorites Job memories The current list of job memories is displayed in the Manage Job memories screen.
Page 243: How To Edit / Modify A Job Memory
How to Edit / Modify a Job Memory To edit or modify a Job Memory: As supervisor (see How to Log in as Supervisor on page 218): From the main menu, type 4.1 or select the path: Favorites Job memories Select a Job Memory in the list.
Page 244: Postage Warning Settings
Postage Warning Settings High-Value and Low-Credit Warnings The Mailing System can warn you that the postage amount entered manually is higher than a preset value. This high-amount warning prevents you from accidentally entering high postage amounts. The Mailing System can also warn you that remaining credit are getting low (low-credit threshold).
Page 245: How To Set/Cancel A Crediting Code
Crediting PIN Code You can create a crediting PIN code to control access to only those who are authorized to add postage (see Postage and Credit Management on page 115). How to Set/Cancel a Crediting Code To set a crediting PIN code: As supervisor (see How to Log in as Supervisor on page 218 ):...
Page 246: Sealer Default Settings
Sealer Default Settings Sealing Default Mode As supervisor, you can set the sealing state by default. Three sealing modes are available : • Sealing on: nested and sealed • Sealing on: nested and closed flaps • No sealing. See also Checking the Sealing Mode on page 55 •...
Page 247: How To Set The Default Moistening Level
How to Set the Default Moistening Level To modify the default moistening level: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 3.2.3 or select the path: Default User Settings Base settings Default moistening level Choose one of the five level.
Page 248: Weighing Devices Settings
Weighing Devices Settings The weighing devices settings include: • Zeroing a Weighing Platform • Selecting a higher accuracy of the Dynamic Weighing Module (slows down weighing) • Setting the GEO code that corresponds to the geographical location of the Mailing System (maintenance).
Page 249: How To Set To Zero The Weighing Platform
How to Set to Zero the Weighing Platform To set to zero the Weighing Platform as a user: As a user: Press and type 3.4 or select the path: Batch settings Zero Weighing Platform Remove all items from the Weighing Platform. Press [OK] to set to zero the Weighing Platform.
Page 250: How To Zero The Weighing Platform
As Supervisor How to Zero the Weighing Platform To zero Weighing Platform: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 6.1.2 or select the path: Machine settings Weighing functions Weighing Platform Remove all items from the Weighing Platform.
Page 251: How To Activate The High Accuracy Mode
Dynamic Weighing Module High Accuracy Mode You can use the high accuracy mode when the Mailing System table is not perfectly stable. Note that the high accuracy mode slows the weighing process down. How to Activate the High Accuracy Mode To activate the high accuracy setting: As supervisor (see How to Log in as Supervisor...
Page 252: How To Activate The Automatic Weight Detection On The Wp
How to Activate the Automatic Weight Detection on the WP To activate the automatic weight detection on the WP: Log in as the Supervisor (see How to Log in as Supervisor on page 218 ), then: From the main menu, type 3.2.9 or select the path: Default user settings Base settings Auto Weight Detection...
Page 253: How To Change The Geo Code
GEO Code The Weighing Platform and Dynamic Weighing Module provide mail piece weights that have to be corrected according to the geographical location of the Mailing System, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: •...
Page 254 GEO Code...
Page 255 Geodesic map Geodesic codes...
Page 257: Adjusting Display And Sounds
8.10 Adjusting Display and Sounds This section describes different parameters you can change to improve your working conditions. Changing the Display Language You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). How to Change the Display Language To change the current display language: As a user:...
Page 258: How To Change The Display Language By Default
Setting Default Display Language You can set the default display language for user sessions as follows. How to Change the Display Language by Default To change the user language by default: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 3.1 or select the path: Default User Settings...
Page 259: How To Enable / Disable The Beeps
How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press Menu and type 12 or select the path: Users Preferences Press Beep on key and/or beep on error buttons. Press [OK] to validate. This is a user setting that only lasts as long as you are logged in.
Page 260: How To Activate The Quiet Mode
Quiet Mode Two operating modes are available on your Mailing System: • Standard Mode. • Quiet Mode. The standard mode is the normal operating mode of your Mailing System. In quiet mode, the noise level is reduced, as well as the processing speed. As user, you can set the mode for your current session.
Page 261: How To Set The Default System Quiet Mode
How to Set the Default System Quiet Mode To set the mode by default: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 3.2.6 or select the path: Default user settings Base settings Default Quiet Mode The Quiet Mode screen is displayed.
Page 262: Other System Settings
8.11 Other System Settings System Time-outs System settings include: • System motor time-outs • Sleep mode time-out System Time-outs The system time-outs are defined as follows: The period of time (in seconds) the system waits for an envelope or label Start after pressing .
Page 263: How To Adjust The Time-Outs
How to Adjust the Time-outs To adjust the time-outs: As a user: Press and type 3.9 or select the path: Batch settings Time-out settings The Time-out setting screen is displayed. Select each field and type the time-outs. Press [OK] to exit. This is a user setting that only lasts as long as you are logged in.
Page 264: How To Set Default Time-Outs
How to Set Default Time-outs To change the system time-outs: As Supervisor (see How to Log in as Supervisor on page 218 ) From the main menu, type 3.5 or select the path: Default User settings Time-out settings The Timeout setting screen is displayed. Select each field and type the time-outs.
Page 265: How To Check/Adjust The Machine Time And Date
Time and Date Management The time and date are required for postage and are provided by the postal authorities. As a result, you cannot manually adjust the machine time and date. However, you can ask the machine to check the current time and date and display them. See also Automatic Date Advance on page 223 .
Page 266 Daylight Savings Time Transitions The Mailing System normally auto-adjusts to Daylight Savings Time . However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: • As a user: How to Unlock the PSD (Postal inspection) on page 121 •...
Page 267: Connection Settings
8.12 Connection Settings Type of Connection to the Postal or Online Services To add credit or access Online Services, the Mailing System can use: • An Internet access through a high speed LAN (Local Area Network) • A modem and an analog telephone line Use the procedure below to select the type of connection.
Page 268: How To Set Lan Parameters
LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN Parameters To set the parameters of the LAN : As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 9.2 or select the path: Communication settings...
Page 269: How To Set The Modem Parameters
Modem Settings These settings include the modem parameters, telephone number and prefix that the Mailing System calls to credit the meter (see Postage and Credit Management on page 115). Make sure the telephone line is selected: see How to Set the Postal/Online Services Connection on page 261.
Page 270: Connecting A Pc
8.13 Connecting a PC Controlling remotely your Mailing System from a PC You can connect a PC equipped with application software, such as MAS (Mail Accounting Software), Fusion, ... Activating a PC Connection To enable a PC connection, see Setting up to 'Remote account management' mode page 137 .
Page 271: Inserter Mode
8.14 Inserter Mode You can connect an inserter to your Mailing System. If you have the electronic connection option, the inserter drives automatically the Mailing System. This electronic connection uses an RS232 cable between the inserter and the base of the Mailing System. If the Mailing System and the inserter are not electronically connected, you need to activate the “Inserter Mode ON”...
Page 272: How To Set The Inserter Mechanical Connection As Default
How to Set the Inserter Mechanical Connection as Default As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 3.2.7 or select the path: Default user settings Base settings Default inserter mode Choose Enable or Disable and press [OK] .
Page 273: Changing Motorized Conveyor Stacker Positions
8.15 Changing Motorized Conveyor Stacker Positions The stacker can be installed in three positions: • In line (0°) • At +90° • At -90°. The installation at -90° will be done by the technician who will have to set the corresponding conveying speed and direction of conveyor. How to Install the Motorized Conveyor Stacker in Line (0°) Assembly of the metallic attachment base Put the flange of the two fixation holes as shown by the arrow.
Page 274 Make sure that the metallic attachment base is correctly installed. Stacker Assembly Put the two feet of the Stacker in the two holes shown by the white circles.
Page 275: How To Install The Motorized Conveyor Stacker At +90
On the rear side of the Stacker set the switch to 0°. Make sure that the Stacker is correctly installed. How to Install the Motorized Conveyor Stacker at +90° Assembly of the metallic attachment Put the flange of the two fixation holes as shown by the arrow.
Page 276 Attach the two feet A of the Base in the two holes of the metallic attachment base B Make sure that the metallic attachment base is correctly installed. Stacker Assembly Use a flat blade screwdriver to remove the flap assy from the Stacker.
Page 277 Put the two feet of the Stacker in the two holes shown by the white circles. On the rear side of the Stacker set the switch to 90°. Make sure that the Stacker is correctly installed.
Page 279: Options And Updates
Options and Updates Overview ................275 How to Access the Options and Updates Menu ..........275 How to Read Messages as a User ...............277 How to Read Messages as a Supervisor .............278 How to Clean your Mailbox ................279 Managing Optional Features ..........280 How to Display Options ................280 How to Load/activate New Options ..............281 Managing ERAs ..............282...
Page 281: Overview
Overview You can update your Mailing System by: • Updating the postal rates • Adding new options, such as Differential Weighing, Advanced Reporting or increasing the maximum number of accounts • Downloading slogans or ERAs • Downloading PPIs • Updating your Mailing System via the Online Services server. The operations above are available through the supervisor menu, Options and Updates.
Page 282 Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from Customer Service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages and also allows you to delete messages that have been read.
Page 283: How To Read Messages As A User
How to Read Messages as a User As a user: Select on display shown below, or Press and type 9 or select the path: > Mailbox The > Mailbox screen is displayed.
Page 284: How To Read Messages As A Supervisor
Select the message to read and press [View Message] . How to Read Messages as a Supervisor As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 1 or select the path: Mailbox The Mailbox screen is displayed.
Page 285: How To Clean Your Mailbox
How to Clean your Mailbox As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 1 or select the path: Mailbox The Mailbox screen is displayed. Select the message to delete and press Delete , or select Delete all to delete all the messages.
Page 286: Managing Optional Features
Managing Optional Features Options List How to Display Options The options list provides you with a listing of all of the options that are available on your Mailing System and indicates the options that are activated. You can display details for each option. For more information about the options you can add to your Mailing System, contact your Customer Service.
Page 287: How To Load/Activate New Options
Activating New Options Steps to Activate Options You can activate new options by connecting the Mailing System to the Online Services server. Once connected your new options are automatically downloaded into your Mailing System and activated. Contact your Customer Service to have a new option added to your Mailing System.
Page 288: Managing Eras
Managing ERAs The ERAs are pictures you can include on the left hand side of the imprint printed on mail pieces. ERA management is identical to slogan management (Managing Slogans on page 284). As supervisor, you can: • Load ERAs. •...
Page 289: How To Change The Name Or Delete An Era
Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Change the name or Delete an ERA To change the name of the ERA: Display the list of ERAs (see How to Display the List of ERAs on page 282 ).
Page 290: Managing Slogans
Managing Slogans The Slogans are graphics you can add to the left hand side of the stamp that is printed on mail pieces. As supervisor, you can: • Display the slogan list • Rename or delete slogans • Download new slogans. The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user (see...
Page 291: How To Modify Or Delete A Slogan
Modifying the List of Slogans This procedure allows you to change the name of a slogan or remove a slogan from the list. How to Modify or Delete a Slogan To modify or delete a slogan: Display the list of slogans (see How to Display the List of slogans on page 284).
Page 292: How To Download New Slogans
How to Download New Slogans To download new Slogans: Display the list of Slogans (see How to Display the List of Slogans on page 284). Select Check for updates . The Mailing System connects to the Online Services server and downloads available Slogans.
Page 293: Managing Postal Rates
Managing Postal Rates Your Mailing System uses rate tables to calculate postage. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate. The newly available postal rates are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user (see How to Load/activate New...
Page 294: How To Download New Postal Rates
Downloading New Rates How to Download New Postal Rates To download new rates: Display the list of rates (seeHow to Display the List of Postal Rates on page 287 ). Select Check for updates . The Mailing System connects to the Online Services server and downloads available rates.
Page 295: Managing Ppis
Managing PPIs As supervisor, you can: • Display the list of PPI mail in the machine • Add new PPIs using an USB memory device • Delete PPIs • Set a default PPI (seeHow to Change the Default PPI on page 221). •...
Page 296: How To Add Or Delete Ppis
Adding or Deleting PPIs You can add PPIs to the machine using a USB memory device as follows. How to Add or Delete PPIs To add a PPI: Display the list of PPIs (see How to Display the List of PPIs on page 289).
Page 297: Updating System Software
Updating System Software Occasionally you may need to download new software for your Mailing System. The software package may include feature enhancements or updates. Also, if you purchase an additional service, you may be required to download the software to support this new service. You will receive instructions from Customer Service, informing you that you should perform a software download.
Page 298 After downloading The Mailing System indicates it has to be re-started. Switch off the Mailing System (See System ON/OFF on page 30 ). After restarting, the Mailing System calls the server to confirm installation. The Mailing System is ready for use with the new software. No information is lost during the updating process: your data and settings remain unchanged.
Page 299: 10 Maintenance
10 Maintenance This section contains important information about the proper maintenance of your Mailing System in order to ensure efficient operation. 10.1 Maintaining the Ink System ..........295 How to Display Ink Tank Data (User) ............296 How to Display Ink Tank Data (Supervisor) ..........297 How to Change the Ink Tank ................297 How to Display Printhead Information ............299 How to Test the Printing Quality ..............300...
Page 301: Maintaining The Ink System
10.1 Maintaining the Ink System The Mailing System uses ink jet technology to print stamps. The ink tank used for printing is located in the Mailing System base and contains an ink that is compulsory for postal transactions. The Ink tank is specific to the system base in which it has been installed. Never try to install it in another Mailing System.
Page 302: How To Display Ink Tank Data (User)
Displaying Ink Tank Data You can display the ink level and other ink tank data, including: • Ink consumed in percent • Ink color • Tank status (present or not present) • Date first used Check the Best before date on the tank. After this date, the tank warranty is void.
Page 303: How To Display Ink Tank Data (Supervisor)
How to Display Ink Tank Data (Supervisor) To display the ink level and the tank data: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 7.2.1 or select the path: Maintenance Ink Management Print Head information The Ink tank information screen is displayed.
Page 304 Press on the blue release lever to disengage the ink tank. Pull out the old ink tank. Insert the new ink tank, then push it until you hear the click. Close the drawer. The alignment process of the printing heads starts automatically.
Page 305: How To Display Printhead Information
Displaying Print head information How to Display Printhead Information To display the printhead information: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 7.2.1 or select the path: Maintenance Ink management Print head information The following screen is displayed: Press “TBC”...
Page 306: How To Test The Printing Quality
Cleaning the Printing Heads If imprints look unclear or dirty in some way, test the printing quality and clean the headset to restore the printing head condition. If the headset has to be cleaned too often, change the automatic cleaning interval as indicated.
Page 307: How To Clean The Printing Heads Automatically
How to Clean the Printing Heads Automatically To clean the printing heads automatically: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 7.2.2 or select the path: Maintenance Ink management Printing quality management The following screen is displayed: Press Print head cleaning .
Page 308: Maintaining The Sealer Water Network
10.2 Maintaining the Sealer Water Network The automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not be sealed properly. Filling the Sealer Bottle How to Fill the Sealer Bottle To add water: Remove the bottle from its base and turn it over.
Page 309: How To Clean The Water Filter
Cleaning the Water Filter A water filter is installed on the system. It is necessary to clean it regularly. How to Clean the Water Filter To clean the water filter: Open the water filter drawer by pulling it towards you. Pull the water filter vertically to disengage it.
Page 310: Cleaning The Mail Path
10.3 Cleaning the Mail Path Cleaning the mail path includes: • Doing an automatic cleaning of the heads • Cleaning Feeder sealer ramp • Cleaning Feeder belts and rollers • Cleaning the Mailing System sensors on the mail path. Cleaning the Moistening Ramp of the Sealer Make sure your system is off before cleaning.
Page 311 Pull up the right of the blue release lever to release the moistening ramp. Push the moistening ramp backwards to disengage it. Remove the moistening ramp.
Page 312 Clean the moistening ramp with hot water. Re-install the moistening ramp. Pull the moistening ramp towards you to reengage it. Push down on the blue release lever .
Page 313: How To Clean The Accessory Belts And Rollers
Cleaning Belts and Rollers Follow the steps below to clean the belts and rollers in the Feeder and in the Dynamic Weighing Module (if installed). How to Clean the Accessory Belts and Rollers To clean the accessory belts and rollers: Open equipment covers.
Page 314: Touchscreen Calibration
10.4 Touchscreen Calibration Depending on the pointing device you use on the touchscreen (finger, stylus or other non-sharp accessory), the touchscreen may need to be calibrated for a better precision. How to Calibrate the Touchscreen To calibrate the touchscreen: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 6.3 or select the path:...
Page 315: Maintenance Processes
10.5 Maintenance processes These processes are only to be completed on request from your Customer Service. Check that your Mailing System is connected to a telephone line or the LAN before starting. As supervisor (see How to Log in as Supervisor on page 218 ): Press and type 7.4 or select the path:...
Page 316: How To Run Update Registration
How to Run Update Registration To run the update registration: As supervisor (see How to Log in as Supervisor on page 218): From the main menu, type 7.4 or select the path: Maintenance Service processes A confirmation message is displayed. Press [OK].
Page 317: 11 Troubleshooting
11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Envelopes Stoppages and Jams ........313 How to Clear Jammed Mail in the Print Base ..........313 How to Clear Mail Jammed in the Feeder ............316 How to Clear Mail Stalled in the Dynamic Weighing Module .......317 11.2 Label Stoppages and Jams ..........318...
Page 319: Envelopes Stoppages And Jams
11.1 Envelopes Stoppages and Jams Print Base Stoppages Problem: Envelopes are stopped in the transport mechanism of the Base. Possible cause Action • Mailpiece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left •...
Page 320 Using your other hand, remove the jammed envelopes. If the jammed envelopes can not be removed, perform the following: Hold the handle opened and push on the inside lever to unlock the base drawer. Pull the Base drawer towards you. Gently tilt the Base drawer on the left side and remove it.
Page 321 Feeder Stoppages/Jams Problem : Envelopes are stopped in the Feeder. Possible cause Action • Mail piece is too thick. Clear the Feeder as indicated below. • Mail size is incorrect. Correct the cause: • Too many envelopes are on the feed - Mail sizes: see Mail Specifica- deck.
Page 322: How To Clear Mail Jammed In The Feeder
How to Clear Mail Jammed in the Feeder To clear mail jammed in the Feeder: Open the cover. Gently remove jammed envelopes. Close the cover. Dynamic Weighing Module Stoppages and Jams Problem: Envelopes are stalled on the Dynamic Weighing Module deck. Possible cause Action •...
Page 323: How To Clear Mail Stalled In The Dynamic Weighing Module
How to Clear Mail Stalled in the Dynamic Weighing Module To clear mail jammed in the Dynamic Weighing Module: Open the cover. Gently remove jammed envelopes. Close the cover. Do not lean on or leave any object on the Dynamic Weighing Module platform as it may alter its weighing accuracy.
Page 324: Label Stoppages And Jams
11.2 Label Stoppages and Jams Problem: A Label is Stalled in the Print Base Possible cause Action A label is blocked in the Internal Label Dis- Clear the label. See How to Clear a Label penser or in the transport mechanism of the Jammed in the Base on page 318.
Page 325 Pull the base drawer towards you. Gently tilt the base drawer on the left side and remove it. Remove jammed labels. Put the Base drawer back into place. Release the jam release handle.
Page 326: Weighing Problems
11.3 Weighing Problems Problem: The Weighing Platform or Dynamic Weighing Module doesnot Weigh Properly The Base does not seem to display a correct weight. You have to check the weighing device (Weighing Platform or Dynamic Weighing Module) as follows. Display – – g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected.
Page 327 To avoid weighing errors, be sure the Weighing Platform is clear when starting the machine.
Page 328: Diagnostics And System Data
11.4 Diagnostics and System Data The Diagnostics feature allows you to find the root cause of an issue or a machine breakdown. The machine performs a self diagnosis, then generates data on the status and the events or errors that have occurred. This type of call should only be performed by Customer Service upon request.
Page 329: How To Access The Diagnostics
How to Access the Diagnostics To gain access to the diagnostics: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 7.3 or select the path: Maintenance Diagnostics The system requires you to press [OK] to start the diagnostic tests, then displays the list of the tests.
Page 330: How To Display The Hardware Data
How to Display the Hardware Data To display the Hardware Data: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 7.1.2 or select the path: Maintenance System information Hardware information The system displays the data about the hardware. How to Display the Events Lists To display the events lists: As supervisor (see...
Page 331: How To Display The Machine Counters
How to Display the Machine Counters To display the data of the machine counters: As supervisor (see How to Log in as Supervisor on page 218 ): From the main menu, type 7.1.4 or select the path: Maintenance System information Counters The system displays the data of the machine counters.
Page 333: 12 System Specifications
12 System Specifications This section contains the important specifications of your Mailing System. 12.1 General Specifications ............329 12.2 System Connections ............330 12.3 System Connectors ............333 12.4 Mail Specifications ............337 12.5 Operating Specifications ..........339 12.6 Environmental Conditions ..........340 12.7 Menu Reference ...............341...
Page 335: General Specifications
12.1 General Specifications Base • Dimensions (cm) (Width x Length x Height): 64 x 22 x 34 • Weight: 21 kg • Power supply: 230 V (+/- 10 %) 3 prong • Frequency: 50 Hz • Maximum Input Power: 294W •...
Page 336: System Connections
12.2 System Connections Base + Feeder Power...
Page 337 Base + Feeder + Dynamic Weighing Module Power...
Page 338 Base + Stacker Power...
Page 339: System Connectors
12.3 System Connectors Base connectors On the left-hand side The ON/OFF switch is located at the rear of the right ON/OFF switch hand side of the Mailing System base. Power connector To wall socket Power connector To Conveyor Stacker RJ 45 Future use USB ports To any USB devices*...
Page 340 On the right-hand side USB ports To any USB devices* RS232 (COM1/2) To Weighing Platform To Feeder or Dynamic Weighing Module DVI Connector To display Power connector To Feeder USB devices : Keyboard, Printer, Modem, LAN adaptor, Bar Code Reader… All USB devices have to be plugged with the system powered OFF.
Page 341 Feeder connectors Power connector To Base or Dynamic Weighing Module To Feeder or Dynamic Weighing Module RJ45 Future use Dynamic Weighing Module connectors To Base To Feeder Power connector To Base Power connector To Base...
Page 342 Conveyor Stacker connectors Power connector To Base...
Page 343: Mail Specifications
12.4 Mail Specifications Envelope Characteristics Envelope Dimensions Your Mailing System can handle envelope flap sizes as illustrated below(note: the illustration is not on scale) . Envelope dimensions and weights • Max. length: 330 mm (254 mm on system with dynamic scale) •...
Page 344 Stack of envelopes • Mixed size Feeder: max 197 mm high • Min. weight: 45 g • Max. weight: 1200 g See also How to Use the Feeder on page 108 . • Label Characteristics Two types of label are available for your Mailing System: •...
Page 345: Operating Specifications
12.5 Operating Specifications Dynamic Weighing Module Range • Resolution in dynamic weighing mode: g. Accounts The number of accounts you can create can be raised optionally to 500 (Account Number on page 213). Operating conditions • Ambient temperature: 10 - 40°C •...
Page 346: Environmental Conditions
12.6 Environmental Conditions Weighing Accuracy To obtain the best weighing results, use a solid and steady table and away from air movement: • Away from doors • Away from any fan Dynamic Weighing Module Environment The Dynamic Weighing Module uses optical sensors: do not install it in an area exposed to excessive light or heat sources.
Page 347: Menu Reference
12.7 Menu Reference The tables below list the options in the user and supervisor menus. To gain access to the menu, press Menu on the control panel. User Menu 1. Change task Introducing Tasks on page 39. 2. Imprint Settings Customizing the Stamp on page 93.
Page 348 3.11. Inserter mode Inserter Mode page 265 4. Favorites 4.1. Job memories Using Job Memories on page 105 4.2. Rate favorites Rate Favorites and Shortcuts on page 5. Rate selection Choosing Rates and Weighing Modes page 49 6. Account selection Changing Accounts on page 53 7.
Page 349 10.1. Ping Server How to Test the Con- nection to Online 10.2. Test Server Services on page 10.3. Generic call Manual Calls page 208 10.4. Machine Synchronization Synchronize Call page 210 10.5. Upload Statistics Uploading Statistics on page 212 11. Piece Counting Counting Piece on the Weighing Plat- form...
Page 350 Supervisor Menu 1. Mailbox Using the Mailbox on page 276 2. Reports Reports on page 167 Job summary Adding Postage Daily usage Monthly usage Machine configuration Operator activity Machine activity Budget consumption Product code report Single account Multi account Base events PSD events IP Config Proxy config...
Page 351 3.2.1. High value amount entry High-Value and Low- Credit Warnings page 238 3.2.2. Default Sealing Mode Sealing Default Mode on page 240 3.2.3. Default moistening level Moistening Default Level on page 240 3.2.4. Print Position Adding a Default Print Position Offset on page 233 3.2.5.
Page 352 3.4. Credit settings Crediting PIN Code on page 239 3.5. Time out settings System Time-outs on page 256 4. Favorites 4.1. Job memories Job Memories page 235 4.2. Rate favorites Rate Favorites and Shortcuts on page 4.3. Configure rate favorites shortcuts 4.4.
Page 353 5.5. Budget and surcharge management Advanced Reporting Functions on page 6. System settings 6.1. Weighing functions 6.1.1. Weighing Platform Tare How to Tare the Weighing Platform on page 243 6.1.2. Zero Weighing Platform How to Zero the Weighing Platform on page 244 6.2.
Page 354 7.3. Diagnostics 7.3.1 Ping server Diagnostics page 322 7.3.2 System Status 7.3.2.1 Base Sensors 7.3.2.2 Dynamic Scale Sensors 7.3.2.3 Feeder Sensors 7.3.2.4 External Label Dispenser Sensors Status 7.3.3 Feeder 7.3.3.1 Moisten- ing pumps test 7.3.3.2 Moisten- ing flap position test 7.3.3.3 Paper fan test 7.3.4 Display...
Page 355 8.1. Options list Managing Optional Features on page 8.2. ERA settings Managing ERAs page 282 8.3. Slogan management Managing Slogans on page 284 8.4. Rate management Managing Postal Rates on page 287 8.5. PPI management Managing PPI page 289 9. Communication settings 9.1.
Page 356 Index 239, 242, 245, 251, 252, 253, 254, 256, 259, 260, 264, 265, 275, 280, 281, 282, access control 126 284, 290, 296, 320, 337 Access Control 125, 126 CAN 330, 331, 334, 335 account 20, 23, 53, 105, 125, 126, 130, catch tray 16, 71, 113 131, 132, 133, 134, 135, 136, 137, 138, Catch tray 16...
Page 357 dynamic weighing 339 Dynamic weighing 58 Dynamic Weighing 11, 15, 58, 66, 86, jamming 3 87, 242, 316, 317, 322, 329, 337, 339, job memories 67, 105 340, 344 Job memories 341, 344 Job Memories 25, 67, 105, 235, 341, Energy Star 7, 31 Job Memory 235 Envelope dimensions 337...
Page 358 Mixed-Mail Feeder 11 Print offset 23, 40 monitor 137 Print Offset 341 Monitor 14 Processing mail 77 Processing Mail 60 Processing Modes Section 20 Navigation Button Bar 20 PSD 5, 117, 121, 169, 185, 196, 203, No Stamp 341 260, 323, 344 No weight source 64 normal 185 Normal 20, 39, 40, 92, 235...
Page 359 Standard 37, 57, 58, 86, 87, 254, 320, subgroups 141, 146, 155 supervisor 25, 38, 43, 55, 93, 97, 101, 105, 118, 125, 126, 140, 141, 142, 155, 157, 162, 163, 169, 180, 181, 185, 186, 188, 189, 191, 194, 217, 218, 219, 235, 240, 254, 260, 265, 275, 282, 284, 287, 289, 309, 341 Supervisor 126, 169, 217, 291, 322,...
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Neopost IS-6000 User Manual

Contacting Neopost

2 Mailing System Over- View

2 Mailing System Overview

Mailing System Components

Operator Controls

System Power Management

3 Running Mail

Processing Mail Guidelines

Standard Setup

Running Mail

Running Special Mail Types

Detailed Steps to Run Mail

4 Postage and Credit Management

Overview

Managing Credit

Unlocking the PSD

5 Account Management and Access Control

Introducing the 'Account Modes

Implementing an 'Account Mode

Managing Accounts

Managing Operator PIN Codes

6 Reports

Reports Overview

Generating Reports

Counter Data Reports

Postage Data Reports

Credit Data Reports

Account Data Reports

System Data Reports

Advanced Reporting

7 Online Services

Imeter Applications Overview

Connecting to Online Services

Uploading Statistics

System Online Services

8 Configuring the System

Settings Overview

Logging in / out as the Supervisor

Postage Default Settings

Creating Shortcuts

Printing Default Settings

Job Memories

Postage Warning Settings

Sealer Default Settings

Weighing Devices Settings

Adjusting Display and Sounds

Other System Settings

Connection Settings

Connecting a PC

Inserter Mode

Changing Motorized Conveyor Stacker Positions

9 Options and Updates

Overview

Managing Optional Features

Managing Eras

Managing Slogans

Managing Postal Rates

Managing Ppis

Updating System Software

10 Maintenance

Maintaining the Ink System

Maintaining the Sealer Water Network

Cleaning the Mail Path

Touchscreen Calibration

Maintenance Processes

11 Troubleshooting

Envelopes Stoppages and Jams

Label Stoppages and Jams

Weighing Problems

Diagnostics and System Data

12 System Specifications

Quick Links

Chapters

Related Manuals for Neopost IS-6000

Summary of Contents for Neopost IS-6000