Troubleshooting - Labnet Excel E10-1 Operation Manual

*Note: Using improper lubricants will deter or block the movement of
LABNET electronic pipette's piston.

13. Troubleshooting

To ensure the product's quality and performance, the LABNET Excel
electronic pipettor is designed with a self-diagnosis program. This program
will constantly monitor the accuracy of pipetting volume, battery status and
auto-calibration function. Error (Err) messages will appear on the display if
the LABNET Excel electronic pipettor fails to perform the attempted action
properly. In the case of Error (Err) messages or faults, please refer to the
solutions in the following table to clear the error messages or faults.
If the following solutions are not able to resolve the problem, please contact
LABNET International's Service Department to arrange for authorized
service.
Symptom
"Err 01"
"Err 02"
"Err 03"
"Err 04"
Droplets left inside
the tip
Leakage or volume
too small
Possible Cause
Bad battery
Bad power adaptor
Auto-calibration is not
working
Inaccurate pipetting volume
Step motor failure
Photo-couple failure
Unsuitable tip
Non-uniform wetting of the
plastic tip
31
Solution
Charge the
battery
Replace the
power adaptor
RESET
Press the
button
RESET
Press the
button
RESET
Press the
button
Use quality, low
retention tips
Rinse the tip once
prior to pipetting