HPE ProLiant Gen9 User Manual
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HPE ProLiant Gen9 User Manual

Intelligent provisioning for servers and synergy
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Download this manual See also: Troubleshooting Manual, User Manual
Intelligent Provisioning User Guide for
HPE ProLiant Gen9 Servers and HPE
Synergy
Abstract
This document details how to access and use the Intelligent Provisioning software, including
tasks such as installing an OS, updating firmware, software, and drivers, and to performing
some diagnostic tests. Intelligent Provisioning is included in the optimized server support
software from the Service Pack for ProLiant (SPP). This document is intended for
administrators experienced in using ProLiant Gen9 servers and HPE Synergy compute
modules.
Part Number: 794362-009
Published: November 2017
Edition: 1

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Summary of Contents for HPE ProLiant Gen9

  • Page 1 Intelligent Provisioning is included in the optimized server support software from the Service Pack for ProLiant (SPP). This document is intended for administrators experienced in using ProLiant Gen9 servers and HPE Synergy compute modules. Part Number: 794362-009...
  • Page 2 © Copyright 2012, 2017 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Date selection key sequences ..................9 Setting preferences......................10 Step 2: Activating Intelligent Provisioning................... 11 Re-enabling Intelligent Provisioning.................12 Step 3: Registering for HPE remote support................12 HPE embedded remote support..................12 Device support.......................13 Data collected by HPE remote support................13 HPE Proactive Care service.....................14 Prerequisites for remote support registration..............
  • Page 4 Using Quick Configs ........................35 Intelligent Provisioning Quick Configs settings and corresponding UEFI System Utilities settings........................ 35 Using HPE remote support ......................36 Unregistering from remote support.................. 36 Unregistering from Insight Online direct connect ..........37 Unregistering from Insight Remote Support central connect ........37 Editing the web proxy settings (Insight Online direct connect only) ........
  • Page 5 Cannot boot Intelligent Provisioning from HPE OneView..........72 HPE Synergy cannot connect to the network share or FTP server........73 iLO, Erase, Inisght Remote Support, AHS download, and firmware update functions do not function on an HPE Synergy compute module............. 73 Customer advisories........................

  • Page 6: Introduction

    ProLiant servers, server blades, their enclosures, and HPE Synergy compute modules. ProLiant Gen9 servers and HPE Synergy compute modules are preloaded with a basic set of firmware and OS components, which are installed along with Intelligent Provisioning 2.xx.

  • Page 7: Accessing Intelligent Provisioning

    VMware ESXi/vSphere Custom Image • Clear OS from HPE Not all versions of an OS are supported. For more information about supported OSs for ProLiant Gen9 servers and HPE Synergy compute modules, see the operating systems and virtualization software support for ProLiant servers.

  • Page 8: Navigating Intelligent Provisioning

    NOTE: The Configure and Install option is not available for ProLiant SL, SE, and XL Servers (except the ProLiant XL420 Gen9 Server). ◦ Perform Maintenance To exit Intelligent Provisioning, reboot the server by clicking the power icon at the top right of the page. Navigating Intelligent Provisioning To navigate through and modify settings in this menu-driven interface, use the navigation icons displayed at the top right-hand corner and bottom left- and right-hand corners of the Intelligent Provisioning window.

  • Page 9: Completing Initial Configuration And Registration Tasks

    1. Step 1: Setting Intelligent Provisioning preferences on page 9 2. Step 2: Activating Intelligent Provisioning on page 11 3. Step 3: Registering for HPE remote support on page 12 Software installed with Intelligent Provisioning When a Windows system is installed using Intelligent Provisioning with Internet access, all the software applications are automatically downloaded and installed.

  • Page 10: Setting Preferences

    • PAGE UP—Selects the previous month. • PAGE DOWN—Selects the next month. • CTRL + PAGE UP— Selects the previous year. • CTRL + PAGE DOWN—Selects the next year. • CTRL + HOME—Opens the date selector if closed, when the cursor is at date selector option. NOTE: If CTRL + HOME does not work, select the date selector manually.

  • Page 11: Step 2: Activating Intelligent Provisioning

    Hewlett Packard Enterprise website—Hewlett Packard Enterprise recommends selecting this option to be prompted when updates are available and download all software updates for your server from hpe.com. b. HTTP/FTP—When prompted, enter an address in the URL field. c. Disable—Select this to disable automatic updates if you plan to update your system software manually.

  • Page 12: Re-Enabling Intelligent Provisioning

    Procedure 1. Select Activate (Recommended). 2. Click the Continue right arrow to proceed automatically to Step 3: Registering for HPE remote support on page 12. Disabling Intelligent Provisioning • Select Disable (Not Recommended). • Click the Continue right arrow. The server reboots. During POST, F10 is in red text on the screen, indicating that the F10 key is disabled and Intelligent Provisioning is no longer accessible.

  • Page 13: Device Support

    ProLiant Gen8 servers • ProLiant Gen9 servers If you use HPE OneView to manage your environment, use HPE OneView to register for remote support. For more information, see the HPE OneView user guide. Data collected by HPE remote support When a server is registered for remote support, iLO collects Active Health System and server configuration information, and then iLO or the Insight RS host server sends this information to Hewlett Packard Enterprise.

  • Page 14: Hpe Proactive Care Service

    • The server supports embedded remote support registration through Intelligent Provisioning. IMPORTANT: If you use HPE OneView to manage your environment, use HPE OneView to register for remote support. For more information, see the HPE OneView documentation at http://www.hpe.com/ info/oneview/docs.

  • Page 15: Registering For Insight Online Direct Connect

    • Your environment meets the prerequisites for Insight Online direct connect registration. • You have an HPE Passport account. For more information, see http://www.hpe.com/info/ insightonline. Procedure 1. The remote support registration page opens after you complete Step 1 and Step 2 of the Intelligent Provisioning initial configuration and registration tasks.
  • Page 16 1. Navigate to the Insight Online website at http://www.hpe.com/info/InsightOnline, and then log in with your HPE Passport credentials. 2. Follow the onscreen instructions in Insight Online, and provide your site, contact, and partner information so Hewlett Packard Enterprise can deliver service for your server.

  • Page 17: Registering For Insight Remote Support Central Connect

    2. If the Get Connected to Hewlett Packard Enterprise window is not already open from the previous step of the initial configuration and registration tasks, navigate to the Perform Maintenance page in Intelligent Provisioning, and then select HPE Insight Remote Support. 3. Select Connect this server through my Connected Products host server.

  • Page 18: Registering For Remote Support After The Initial Configuration And Registration Tasks

    Reinstalling Intelligent Provisioning NOTE: Changes to the HPE website and the firmware update process will cause firmware updates to time out for versions below 1.63 (for Gen8) and below 2.50 (for Gen9). The older web sites associated with hp.com have been retired and Intelligent Provisioning will be unable to find updates.

  • Page 19: Reinstalling From An Rpm Package (Linux Only)

    Reinstalling from an RPM package (Linux only) Procedure 1. Download the RPM package file for the latest Intelligent Provisioning recovery RPM package from the SDR website (https://downloads.linux.hpe.com/SDR/repo/ip/). 2. Execute the command: # rpm <filename>-<version>.rpm. 3. Execute the command: #cd /usr/lib/x86_64-linux-gnu-/<filename>-<version>.x.xx.

  • Page 20: Server Configuration And Os Installation

    Configuring the server and installing an OS To use Intelligent Provisioning to configure the hardware and install an OS on your ProLiant Gen9 server or HPE Synergy compute module, follow the on-screen prompts in the Configure and Install menu to...

  • Page 21: Step 1: Selecting Hardware Settings

    VMware • 8 GB USB Enterprise Mainstream Flash Media Drive Key Kit (737953-B21) • 8 GB microSD Enterprise Mainstream Flash Media Kit (726116-B21) Windows, Red Hat Enterprise Linux, and SUSE Linux Enterprise Server • 32 GB SD Enterprise Mainstream Flash Media Kit (700136-B21) •...
  • Page 22 However, if you choose this option when reprovisioning your server, you can lose your data and any disk arrays. For more information about HPE SSA, see the HPE Smart Storage Administrator user guide (http://www.hpe.com/support/SSA_UG_en).

  • Page 23: Step 2: Selecting The Os

    ClearOS from HPE NOTE: ClearOS is an operating system HPE is making available to all customers for download as an OS selection in Intelligent Provisioning. Certification and support is provided by ClearCenter, the company that produces ClearOS. To learn more or purchase ClearOS subscriptions and support, visit http://www.clearos.com.
  • Page 24 NOTE: The Internet Install should be disabled if the system does not have Internet access. Options may include: • Recommended—This express installation process uses Hewlett Packard Enterprise-defined defaults to configure the server software and firmware, partition storage, and install the OS with drivers.
  • Page 25 Red Hat Because the AHCI Enter the following blacklist=ahci for rhel6 Enterprise Linux driver is loaded boot parameters to modprobe.blacklist=ahci before the HPE prevent the driver for rhel7 Dynamic Smart from taking over the Array B140i controller. Controller drivers, the logical drive for B140i is not recognized.
  • Page 26 NOTE: Only exFAT-formatted USB drives are supported. For OS image files that cannot copy to the USB unless it is NTFS-formatted, use a different source media, such as a DVD, network share, or FTP server. • Installation from the web—Downloads a supported version of ClearOS from ClearCenter. 4.

  • Page 27: Step 3: Entering Os Information

    Insert the USB drive and browse to the location of the OS installation files on the USB drive. Then, double-click the ISO file. Internet install from nearest Select ClearOS from HPE as the OS Family and select Internet mirror server (ClearOS) install from nearest mirror server.
  • Page 28 Procedure 1. Select the OS family and edition. NOTE: • When installing Microsoft Hyper-V Server 2012, you must select the Windows 2012 OS family and the Hyper-V OS. If a different OS family is selected, the installation will fail, generating the following error message: Unattended settings error.

  • Page 29: Step 4: Reviewing Your Settings

    If you selected a VMware OS and a Customized installation method on the OS Selection screen (Step 2: Selecting the OS on page 23), additional screens are displayed for you enter custom operating installation and monitoring management protocol information. • Enter a host name (optional).

  • Page 30: Performing Maintenance

    Using iLO Configuration Utility • Using the Erase Utility To perform these tasks on an HPE Synergy compute module, you must use HPE OneView. Downloading Active Health System data HPE Support uses the Active Health System (AHS) log file for problem resolution.

  • Page 31: Logging In To Active Health System Viewer

    2. Enter your User ID (email address) and Password and click Sign In. NOTE: To log in using an HPE Passport account, or to create an HPE Passport account, go to http:// www.hpe.com/info/insightonline. In most cases, your HPE Passport account is the same as the email address you used during the HPE Passport account registration process.

  • Page 32: Uploading An Ahs Log To Ahsv

    Uploading an AHS log to AHSV The maximum file size limit is 250 MB. For logs that are larger than 250 MB, contact the HPE Support Center for assistance. Perform this task in AHSV. Prerequisites IMPORTANT: The server from which the AHS log was created must have a valid warranty. If the server is out of warranty, an error message is displayed: "Server is not Entitled.

  • Page 33: Using Smart Storage Administrator (Ssa)

    Displays on-screen tips for individual steps of a configuration procedure. In HPE SSA, you can select a controller from the menu at the top left-hand side of the screen, or you can choose to configure or diagnose an available controller from the same menu.

  • Page 34: Configuration

    Configuration On the Smart Storage Administrator screen, under Actions, click Configure. Options include: • Controller settings—Configures the supported controller settings. Depending on the controller, these can include setting the array accelerator cache ratio, transform and rebuild priorities, and surface scan delay.

  • Page 35: Using Quick Configs

    When initially configuring and provisioning a server through Intelligent Provisioning, the Quick Configs screen is presented in Step 1: Selecting hardware settings on page 21. If the server does not have HPE DIMMs installed, certain power profiles might not all be available: Procedure 1.

  • Page 36: Using Hpe Remote Support

    The process to unregister from remote support depends on whether you used the Insight Online direct connect or the Insight Remote Support central connect registration method. Use this procedure to discontinue monitoring of an HPE ProLiant server that is registered for Insight Online direct connect.

  • Page 37: Unregistering From Insight Online Direct Connect

    This server is not registered. Unregistering from Insight Online direct connect Procedure 1. Navigate to the Perform Maintenance page, and then select HPE Insight Remote Support. 2. Click Unregister. Intelligent Provisioning notifies you that the server is no longer registered.

  • Page 38: Using License Management

    The License Management window is displayed which includes a list of licenses appropriate for your server. 3. Enter the License Key for the iLO Advanced License Pack and/or the HPE SmartCache License Pack. The iLO Advanced License Pack enables remote media access and enhanced diagnostics and runtime functions.

  • Page 39: Determining The Installed Intelligent Provisioning Version

    Deployment Settings enable you to create a server configuration package that you can deploy to one or more ProLiant servers or HPE Synergy compute modules using a USB key and iLO Scripting. Using Deployment Settings is an alternative to using the Scripting Toolkit.

  • Page 40: Performing Deployment Settings Package-Level Actions

    a. To create, edit, or manage existing settings, click Manage. b. To create a new collection from an existing collection of settings, click the existing collection you want to copy. Enter a Deployment Name—Enter a name for this deployment package. Do not include spaces. Enter the Version Information—Enter User Notes and Captured From details, and click Save.

  • Page 41: Entering Or Changing Individual Settings For A Deployment Settings Package

    • To perform a package-level action on a Deployment Settings package, select one of the displayed packages, and then select an action icon in the middle pane. • To open a specific Deployment Settings package to change individual settings, double-click one of the displayed packages.

  • Page 42: Entering Firmware Update Settings

    —System firmware is not updated during the deployment installation process. • hpe.com —During the deployment installation process, the system uses the server's Internet connections to obtain the latest firmware from the Hewlett Packard Enterprise website and install it on the server.

  • Page 43: Entering Remote Support Information

    —User name used to access the network share. • Network Share Password —Password for the user name used to access the network share. • For an FTP site, enter the following network connection settings: Server Name or IP Address —FTP server name or IP address of the server that hosts the OS contents. FTP support requires anonymous access to the FTP server and does not support connecting to an FTP server through a proxy.

  • Page 44: Entering Rom Settings

    For more information about the Insight Remote Support central connect requirements, see Step 3: Registering for HPE remote support on page 12. Entering ROM settings Use the ROM Settings screen to enter ROM-level settings. Procedure 1. If this Deployment Settings package might be used to reprovision a server already in use, consider whether to reset the server to its default settings before applying the settings in the Deployment Settings package.

  • Page 45: Accessing Insight Diagnostics

    Insight Diagnostics captures system configuration information and provides detailed diagnostic testing capabilities. Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. System availability is maintained through the following key features: • Surveying the current configuration, with various levels and categories •...

  • Page 46: Viewing Ilo Summary Information

    System ROM—The family and version of the active system ROM. You can also view this information on the Overview screen in the iLO web interface. For more information, see the iLO 4 User Guide on the website (http://www.hpe.com/info/ilo/docs). Editing iLO Access Settings Edit Access Settings on the following tabs: •...
  • Page 47 Failure to log out of iLO by either browsing to a different site or closing the browser also results in an idle connection. The iLO firmware supports a finite number of iLO connections. Misuse of the Infinite timeout option might make iLO inaccessible to other users. Idle connections are recycled after they time out.
  • Page 48 ◦ Disabled(default)—Virtual Serial Port activity is not logged. This feature is part of an iLO licensing package. For more information, see the following website: http://www.hpe.com/info/ilo/licensing. • Minimum Password Length—Specifies the minimum number of characters allowed when a user password is set or changed. The character length must be a value from 0 to 39 characters long. The default value is 8.

  • Page 49: Editing Ilo Management Settings

    • Secure Shell (SSH) Access—Allows you to enable or disable the SSH feature.SSH provides encrypted access to the iLO CLP. The default value is Enabled. • Secure Shell (SSH) Port—The default value is 22. • Remote Console Port—The default value is 17990. •...
  • Page 50 5. Read Community (Agentless Management only)—The configured SNMP read-only community string. 6. Trap Community—The configured SNMP trap community string. 7. SNMP Alert Destination(s)—The IP addresses or fully qualified domain names of up to three remote management systems that will receive SNMP alerts from iLO. 8.

  • Page 51: Editing Network Interface Settings

    Management — Insight Management Integration • Hewlett Packard Enterprise System Management Homepage (HPE SMH) FQDN/IP Address— This value sets the browser destination of the Insight Agent link on iLO pages. Enter the fully qualified domain name or IP address of the host server. The protocol (https://) and port number (:2381) are added automatically to the IP address or DNS name to enable access from iLO.
  • Page 52 General tab: • iLO Hostname Settings ◦ iLO Hostname—The DNS name of the iLO subsystem (for example, ilo instead of ilo.example.com). This name can be used only if DHCP and DNS are configured to connect to the iLO subsystem name instead of the IP address. For more information, see the iLO 4 user guide. ◦...
  • Page 53 ◦ Use DHCPv4 Supplied Domain Name—Specifies whether iLO uses the DHCP server-supplied domain name. If DHCP is not used, enter a domain name in the Domain Name box on the Shared Network Port page. ◦ Use DHCPv4 Supplied DNS Servers—Specifies whether iLO uses the DHCP server-supplied DNS server list.

  • Page 54: Adding Or Editing User Administration

    ◦ Select this check box if you want iLO to use IPv6 first. ◦ Clear this check box if you want iLO to use IPv4 first. If communication fails using the first protocol, iLO automatically tries the second protocol. • Enable Stateless Address Auto Configuration (SLAAC)—Select this check box to enable iLO to create IPv6 addresses for itself from router advertisement messages.

  • Page 55: Resetting Ilo

    3. Enter the User Name. 4. Enter the Login Name. IMPORTANT: The Login Name cannot be modified, once it is set. 5. Enter the password. The minimum length for a password is set on the Access Settings page. The maximum length for a password is 39 characters. 6.

  • Page 56: Using The Erase Utility

    • Reset iLO—Resets (reboots) iLO. • Reset to Factory Default Settings—Restores factory default settings. 3. Click Reset. iLO is reset, and you must log in again. Using the Erase Utility Use the Erase Utility to clear hard drives and the Active Health System logs, and to reset the UEFI System Utilities settings.

  • Page 57: Using Secure Erase

    Procedure 1. On the Intelligent Provisioning home screen, click Perform Maintenance. 2. Select Erase from the maintenance options. 3. Select the desired erase option for each device. 4. Click Erase. A Confirm Erase window appears. 5. Click OK. Using Secure Erase Intelligent Provisioning provides secure erase functionality for the internal system storage and hard disks following the guidelines outlined in DoD 5220.22-M.

  • Page 58: Advanced Topics

    This script uses hp-ipcli to automate the process. Procedure 1. Obtain the script from the site: https://downloads.hpe.com/pub/softlib2/software1/pubsw- windows/p1911695011/v118289/ipcli.exe 2. Run the tool from the command line, pointing it to the directory with which you want to serve the files, and optionally, if a proxy server is required, enter the second command: >ipcli.exe –dir <path to the directory from which you will...
  • Page 59 Mount the SPP ISO and copy the contents to your web server. The following example uses UNIX commands and assumes that the web server is serving the files from /srv/www/spp-version1. On Windows, you can use a utility to mount the ISO and then copy the files with Windows Explorer.
  • Page 60 CP0012345.scexe is converted to http://myserver/spp-version1/hp/swpackages/ CP0012345.scexe. b. Update spp-version1/hp_manifest/index.xml to reference config.xml if it is not already listed. <?xml version=”1.0” encoding=”UTF-8”?> <hp_manifest schema_version=”1.0.0.0”> <index> <include src=”meta.xml” type=”meta” lang=”en” /> <include src=”meta-ja.xml” type=”meta” lang=”ja” /> <include src=”os.xml” type=”operating_systems” /> <include src=”type.xml” type=”type” /> <include src=”system.xml”...
  • Page 61 </index> </hp_manifest> 5. Create an index.xml file to redirect FTP or HTTP requests from the URL entered in the Intelligent Provisioning user interface to the locations of the update files. For example, to use the URL http://mywebserver/update-src/hp/proliant in the Intelligent Provisioning user interface, create the following index.xml file and place it in the update-src/hp/ proliant directory relative to your web server's root directory.

  • Page 62: Using The Usb Key Utility

    src=”http://myserver/spp-version2” type=”redirect” product_name=”.*dl580.*” /> <include src=”http://myserver/ipupdate-1.00” type=”redirect” /> </index> </hp_manifest> Using the USB Key Utility The USB Key Utility is a Windows application that copies Intelligent Provisioning or SPP contents, and other CD or DVD images to a USB flash drive. After copying data to the USB flash drive, you can run Intelligent Provisioning or SPP from the USB flash drive instead of from a CD or DVD.
  • Page 63 a. Click Next at the splash screen. b. Read the End-User License Agreement, and then select Agree and click Next. c. Select Create a bootable USB key from CD/DVD, and then click Next. NOTE: Do not select the Add an additional CD/DVD to a bootable USB key option with SUM 6.2.0, SPP 2014.02.0, or Intelligent Provisioning 1.60 and later, which no longer support multiple-boot environments on a single device.

  • Page 64: Troubleshooting

    Troubleshooting Basic troubleshooting techniques Intelligent Provisioning provides basic troubleshooting tools you can use to resolve issues. Troubleshooting general issues Installation interrupted when deploying a profile Symptom When deploying a profile containing OS settings on a server that does not have disks connected, the OS settings are applied and the installation is interrupted without displaying a There are no physical disks attached error message to indicate a problem has occurred.

  • Page 65: Cannot Access Hpe Ssa

    SATA Dynamic Smart Array is only supported for Windows manual. Action To access HPE SSA in Legacy BIOS Mode, switch the SATA Controller (in RBSU) to SATA AHCI mode from Dynamic Smart Array mode. OS-assisted DVD acting as a manual installation...

  • Page 66: Active Health System (Ahs) Log Option Selected For Secure Erase

    There is an issue with the current Intelligent Provisioning files. Action 1. Download the firmware ISO image and the USB utility-tool from hpe.com. 2. Create a bootable USB Key and copy the ISO image. 3. Insert the USB Key and power up the unit.

  • Page 67: Date Selector Screen Does Not Appear

    6. When the installation is complete, the utility prompts for the USB Key to be removed. 7. Reboot the system and press F10 (IP Recovery) to verify IP Recovery launches properly. Date Selector screen does not appear Symptom The Date Selector screen does not appear when you press CTRL + HOME. Action Select the Date Selector manually.

  • Page 68: Microsoft Hyper-V Server 2012 Installation Fails

    Cause You need proper access to view the IML log. Action Use the Run as administrator option to launch the IML Viewer. Microsoft Hyper-V Server 2012 installation fails Symptom When attempting to install Microsoft Hyper-V Server 2012, the installation fails, and the following error message is displayed: Unattended settings error.

  • Page 69: Installation Of Suse Linux Enterprise Server 12 Halts

    Action Switch to UEFI Mode, and retry the installation Installation of SUSE Linux Enterprise Server 12 halts Symptom When attempting to install SUSE Linux Enterprise Server 12, the installation process stops and the following message is displayed: Please make sure your installation medium is available. This can occur if the installation involves a file server in a Windows domain.

  • Page 70: Unable To Proceed With Recommended Installation Of Red Hat Enterprise Linux 6

    Using the Recommended installation method for Red Hat OS installation with FTP source media might not work reliably. Action To resolve any of the problems mentioned, obtain the DUD from the HPE Support Center to perform the installation outside of Intelligent Provisioning. Troubleshooting VMware-specific issues...

  • Page 71: Continue Arrow Is Not Visible During Esxi Custom Installation

    Installing VMware ESXi Custom Image Symptom Cannot install VMware Custom Image. Cause VMware ESXi Custom Image requires a custom HPE ISO. Action Download the ISO from the VMware website (http://www.hpe.com/info/esxidownload). VMware ESXi install on a multiple controller system fails Symptom When installing VMware ESXi on a multiple controller system, the install process hangs.

  • Page 72: Troubleshooting Hpe Synergy-Specific Issues

    Cannot boot Intelligent Provisioning from HPE OneView Symptom You are using HPE OneView to boot to Intelligent Provisioning, and you see an error stating that Intelligent Provisioning failed to boot in the required period of time. Troubleshooting HPE Synergy-specific issues...

  • Page 73: Hpe Synergy Cannot Connect To The Network Share Or Ftp Server

    1. Attempt to boot into Intelligent Provisioning manually on the affected system by pressing F10 during POST. 2. If manually booting to Intelligent Provisioning works, then retry the operation from HPE OneView. 3. If manual booting still fails, reboot the iLO and then retry step 1.

  • Page 74: Intelligent Provisioning Recovery

    Intelligent Provisioning Recovery Download and use the Intelligent Provisioning recovery media when a mass update is required for several servers, a new board has become corrupted, or a NAND error has occurred. Mass update of several systems is available through iLO/RIBCL using recovery media mount and one time boot. Procedure See Reinstalling from an ISO image for the steps to download Intelligent Provisioning recovery media and reinstall.

  • Page 75: Websites

    Storage white papers and analyst reports www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. Intelligent Provisioning websites Intelligent Provisioning www.hpe.com/servers/intelligentprovisioning HPE iLO 4 www.hpe.com/info/ilo HPE Active Health System www.hpe.com/servers/ahs HPE Systems Insight Manager www.hpe.com/info/hpsim Service Pack for ProLiant www.hpe.com/servers/spp Insight Remote Support www.hpe.com/info/insightremotesupport/docs...

  • Page 76: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...

  • Page 77: Customer Self Repair

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 78: Regulatory Information

    Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

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