Warranty - Eaton 9PXM User Manual

Chapter 12 Warranty
Two-Year Limited Warranty (US and Canada)
Eaton UPS Model: 9PXM
WARRANTOR: The warrantor for the limited warranties set forth herein is Eaton ("Company").
LIMITED WARRANTY: This limited warranty (this "Warranty") applies only to the original End-user (the
"End-user") of any 9PXM product purchased on or after June 1, 2004, and cannot be transferred. This Warranty
applies even in the event that the Product is initially sold by Company for resale to an End-user.
LIMITED WARRANTY PERIOD: The period covered by this Warranty for Product installed [and currently
located] in the fifty (50) United States, the District of Columbia and Canada is twenty-four (24) months from the
date of purchase, or thirty (30) months from the date of shipment.
WHAT THIS LIMITED WARRANTY COVERS: The warrantor warrants that the Product and battery (individually
and collectively, the "Warranted Items") are free of defects in material and workmanship. If, in the opinion of
Company, a Warranted Item is defective and the defect is within the terms of this Warranty, Company's sole
obligation will be to repair or replace such defective Warranted Item (including by providing service, parts and
labor, as applicable), at the option of Company.
PROCEDURES FOR REPAIR OR REPLACEMENT OF WARRANTED ITEMS: The Warranted Item will be
repaired or replaced at a Company site or such other location as determined by Company.
If the Warranted Item is to be replaced by Company, and the End-user supplies a credit card number or purchase
order for the value of the replacement product, Company will use commercially reasonable business efforts to
ship (via standard ground shipment and at no cost to the End-user) the replacement Warranted Item to the
End-user within one (1) business day after Company receives notice of the warranty claim. In such case, the
End-user must return (at Company's expense) the defective Warranted Item to Company in the same packaging
as the replacement Warranted Item received by the End-user or as otherwise instructed by Company. If
Company does not receive the defective Warranted Item, Company will either charge the End-user's credit
card, or send the End-user an invoice (which the End-user agrees to pay), for the value of the replacement
product.
If the Warranted Item is to be replaced by Company, but the End-user is unwilling or unable to supply a credit
card number or purchase order for the value of the replacement product, Company will use commercially
reasonable business efforts to ship (via standard ground shipment and at no cost to the End-user) the
replacement Warranted Item to the End-user within one (1) business day after Company receives the defective
product from the End-user.
In any case, Company will provide shipping instructions and will pay its designated carrier for all shipping
charges for return of defective equipment and replacement of Warranted Items. Any returned Warranted Item
or parts that are replaced may be new or reconditioned. All Warranted Items returned to Company and all parts
replaced by Company shall become the property of Company.
WHAT THIS LIMITED WARRANTY DOES NOT COVER: This Warranty does not cover any defects or damages
caused by: (a) failure to properly store the Product before installation, including the charge of batteries no later
than the date indicated on the packaging; (b) shipping and delivery of the Product if shipping is FOB Factory; (c)
neglect, accident, abuse, misuse, misapplication or incorrect installation; (d) repair or alteration not authorized
in writing by Company personnel or performed by an authorized Company Customer Service Engineer or Agent;
(e) improper testing, operation, maintenance, adjustment or modification of any kind not authorized in writing
by Company personnel or performed by an authorized Company Customer Service Engineer or Agent; or (f) use
of the Product under other than normal operating conditions or in a manner inconsistent with the Product's
labels or instructions.
Eaton 9PXM UPS (4-20 kVA) User's Guide P-164000669—Rev 05 95