Warranty; Limited Warranty - Eaton Powerware BladeUPS User Manual

Chapter 10

Warranty

Limited Warranty

Eaton UPS Model: BladeUPS (Global)
® ®
WARRANTOR:
The warrantor for the limited warranties set forth herein is Eaton Corporation, an Ohio Corporation ("Eaton").
LIMITED WARRANTY:
This limited warranty (this "Warranty") applies only to the original Purchaser (the "End-User") of any Eaton BladeUPS
Products (individually and collectively, the "Product") purchased and registered with Eaton and cannot be transferred. This restriction applies even
in the event that the Product is initially sold by Eaton for resale to an End-User. This Warranty gives you specific legal rights, and you may also have
other rights which vary from State to State (or jurisdiction to jurisdiction).
LIMITED WARRANTY PERIOD:
The period covered by this Warranty for the Product is eighteen (18) months from the date of Product shipment.
WHAT THIS LIMITED WARRANTY COVERS: Eaton warrants that the Product and battery (individually and collectively, the "Warranted Items") are
free of defects in material and workmanship. If, in the opinion of Eaton, a Warranted Item is defective and the defect is within the terms of this
Warranty, Eaton's sole obligation will be to repair or replace such defective Warranted Item (including providing service, parts and labor, as
applicable), at the option of Eaton.
PROCEDURES FOR REPAIR OR REPLACEMENT OF WARRANTED ITEMS:
The Warranted Item will be repaired or replaced at an Eaton site or such
other location as determined by Eaton.
If the Warranted Item is to be replaced by Eaton, and the End-User supplies a credit card number or purchase order for the value of the
replacement product, Eaton will use commercially reasonable business efforts to ship (via standard ground shipment and at no cost to the
End-User) the replacement Warranted Item to the End-User within one (1) business day after Eaton receives notice of the warranty claim. In such
case, the End-User must return (at Eaton's expense) the defective Warranted Item to Eaton in the same packaging as the replacement Warranted
Item received by the End-User or as otherwise instructed by Eaton. If Eaton does not receive the defective Warranted Item, Eaton will either
charge the End-User's credit card, or send the End-User an invoice (which the End-User agrees to pay), for the value of the replacement product.
If the Warranted Item is to be replaced by Eaton, but the End-User is unwilling or unable to supply a credit card number or purchase order for the
value of the replacement product, Eaton will use commercially reasonable business efforts to ship (via standard ground shipment and at no cost to
the End-User) the replacement Warranted Item to the End-User within one (1) business day after Eaton receives the defective product from the
End-User.
In any case, Eaton will provide shipping instructions and will pay its designated carrier for all shipping charges for return of defective equipment and
replacement of Warranted Items. Any returned Warranted Item or parts that are replaced may be new or re-conditioned. All Warranted Items
returned to Eaton and, in any replacement endeavor, all parts removed by Eaton shall become the property of Eaton.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This Warranty does not cover any defects or damages caused by: (a) failure to properly store
the Product before installation, including the charge of batteries no later than the date indicated on the packaging; (b) shipping and delivery of the
Product if shipping is FOB Factory; (c) damage caused by fire, flood, lightning, vandalism, acts of God, End-User's neglect, misuse, misapplication,
incorrect connection, or external damage, or that has been subject to repair or alteration by End-User (or a third party) not authorized by Eaton in
writing; (d) repair or alteration not performed by an authorized Eaton Customer Service Engineer or Agent; (e) improper testing, operation,
maintenance, adjustment, or modification of any kind not authorized in writing by Eaton personnel or performed by an authorized Eaton Customer
Service Engineer or Agent; or (f) use of the Product under other than normal operating conditions or in a manner inconsistent with the Product's
labels or instructions.
This Warranty is not valid if the Product's serial numbers have been removed or are illegible. Any Warranted Items repaired or replaced pursuant to
this Warranty will be warranted for the remaining portion of the original Warranty subject to all the terms thereof.
Eaton shall not be responsible for any charges for testing, checking, removal, or installation of Warranted Items.
EATON DOES NOT WARRANT EQUIPMENT NOT MANUFACTURED BY EATON. IF PERMITTED BY THE APPLICABLE MANUFACTURER, EATON
SHALL PASS THROUGH SUCH MANUFACTURER'S WARRANTIES TO END-USER.
EATON DOES NOT WARRANT SOFTWARE, INCLUDING SOFTWARE EMBEDDED IN PRODUCTS, THAT IS NOT CREATED BY EATON. WITHOUT
LIMITING THE FOREGOING, EATON SPECIFICALLY DOES NOT WARRANT SOFTWARE (SUCH AS LINUX) THAT WAS CREATED USING AN "OPEN
SOURCE" MODEL OR IS DISTRIBUTED PURSUANT TO AN OPEN SOURCE LICENSE.
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Eaton BladeUPS (12 kVA) User's Guide