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Warranty
LIMITATION OF LIABILITY: THE REMEDIES OF THE END-USER SET FORTH HEREIN ARE EXCLUSIVE AND
ARE THE SOLE REMEDIES FOR ANY FAILURE OF COMPANY TO COMPLY WITH ITS OBLIGATIONS
HEREUNDER. EXCEPT AS OTHERWISE PROVIDED FOR IN THIS GUARANTY, IN NO EVENT SHALL
COMPANY BE LIABLE IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR
OTHERWISE FOR DAMAGE TO PROPERTY OR EQUIPMENT OTHER THAN THE PRODUCTS, INCLUDING
LOSS OF PROFITS OR REVENUE, LOSS OF USE OF PRODUCTS, LOSS OF DATA, COST OF CAPITAL,
CLAIMS OF CUSTOMERS OF THE END-USER OR ANY SPECIAL, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES WHATSOEVER. THE TOTAL CUMULATIVE LIABILITY OF COMPANY
HEREUNDER WHETHER THE CLAIMS ARE BASED IN CONTRACT (INCLUDING INDEMNITY), IN TORT
(INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE, SHALL NOT EXCEED THOSE SET FORTH
ABOVE.
Company shall not be responsible for failure to provide repair or replacement under this Guaranty due to causes
beyond Company's reasonable control.
END-USER'S OBLIGATIONSS: In order to receive the benefits of this Guaranty, the End-user must use the
Product in a normal way; follow the Product's operation and maintenance manual; and protect against further
damage to the Product if there is a covered defect.
OTHER LIMITATIONS: Company's obligations under this Guaranty are expressly conditioned upon receipt by
Company of all payments due to it (including interest charges, if any). During such time as Company has not
received payment of any amount due to it for the Product, in accordance with the contract terms under which
the Product is sold, Company shall have no obligation under this Guaranty.
COSTS NOT RELATED TO GUARANTY: The End-user shall be invoiced for, and shall pay for, all services not
expressly provided for by the terms of this Guaranty, including without limitation, site calls involving an
inspection that determines no corrective maintenance is required. Any costs for replacement equipment,
installation, materials, freight charges, travel expenses, or labor of Company representatives outside the terms
of this Guaranty will be borne by the End-user.
TO MAKE A CLAIM: In the USA, call the Customer Reliability Center 7x24 at 800-356-5737 . Outside of the USA,
contact your local Eaton product sales or service representative for units purchased from those countries, or
call the Customer Reliability Center in the USA at 919-845-3683 for units purchased in the USA that were
shipped overseas. For comments or questions about this Load Protection Guaranty, write to the Customer
Quality Representative, 8609 Six Forks Road, Raleigh, North Carolina 27615 USA.
98
Eaton 9PXM UPS (4-20 kVA) User's Guide P-164000669—Rev 05
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