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Troubleshooting
Service and Support
If you have any questions or problems with the UPS, call your Local Distributor or the Help Desk at one of
the following telephone numbers and ask for a UPS technical representative.
United States:
Canada:
All other countries:
Please have the following information ready when you call the Help Desk:
Model number
l
Serial number
l
Version number (if available)
l
Date of failure or problem
l
Symptoms of failure or problem
l
Customer return address and contact information
l
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all
warrantied units.
NOTE
94
Eaton 9PXM UPS (4-20 kVA) User's Guide P-164000669—Rev 05
1-800-356-5737
1-800-461-9166 ext 260
Call your local service representative
For critical applications, immediate replacement may be available. Call the Help
Desk for the dealer or distributor nearest you.
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