Eaton 9PXM User Manual page 109

OBTAINING WARRANTY SERVICE: In the USA, call the Customer Reliability Center 7x24 at 800-356-5737 .
Outside of the USA, contact your local Eaton product sales or service representative for units purchased from
those countries, or call the Customer Reliability Center in the USA at 919-845-3683 for units purchased in the
USA that were shipped overseas. For comments or questions about this Warranty, write to the Customer
Quality Representative, 8609 Six Forks Road, Raleigh, North Carolina 27615 USA.
Load Protection Guarantee (US and Canada)
Eaton UPS Model 9PXM
GUARANTOR: The Guarantor for the load protection guaranty set forth herein is Eaton ("Company").
LIMITED GUARANTY: This load protection guaranty (this "Guaranty") applies only to the original End-user (the
"End-user") of any Eaton 9PXM Product and cannot be transferred. This Guaranty applies even in the event that
the Product is initially sold by Company for resale to an End-user.
WHAT THIS GUARANTY COVERS: For the lifetime of the Product, Guarantor promises to repair or replace, at
Guarantor's option, the equipment (valued up to the limits shown below*) that is damaged by an AC power line
surge, spike, or other transient when properly connected to Guarantor's uninterruptible power system ("UPS").
Reimbursement for or restoration of data loss excluded. This Guaranty applies only if all of the following
circumstances arise:
1. The UPS is plugged into properly grounded and wired outlets, using no extension cords, adapters, other
ground wires, or other electrical connectors;
2. The installation of the UPS complies with all applicable electrical and safety codes described by the
National Electrical Code (NEC);
3. The UPS was used under normal operating conditions and in accordance with all labels and instructions;
and
4. The UPS was not damaged by accident (other than AC power line transient), misuse, or abuse.
*Cumulative Limits to be paid by Guarantor under this Load Protection Guaranty:
$25,000 for Eaton UPS Model 3105 and 3S
l
$150,000 for Eaton UPS Models 5S, 5SC, 5110, 5115, 5125, 5P , and 5PX
l
$250,000 for Eaton UPS Models 9130, 9135, 9140, 9PX, 9PXM, 9155, 9170+, and FERRUPS products
l
WHAT THIS GUARANTY DOES NOT COVER: Any reimbursement or repair to End-user's equipment does not
include reimbursement for or restoration of any data loss. This Guaranty does not cover any defects or damages
caused by: (a) failure to properly store the Product before installation, including the charge of batteries no later
than the date indicated on the packaging; (b) shipping and delivery of the Product if shipping is FOB Factory; (c)
neglect, accident, abuse, misuse, misapplication, or incorrect installation of Product; (d) repair or alteration of
Product not authorized in writing by Company personnel or performed by an authorized Company Customer
Service Engineer or Agent; (e) improper testing, operation, maintenance, adjustment, or modification of any
kind to the Product not authorized in writing by Company personnel or performed by an authorized Company
Customer Service Engineer or Agent; or (f) use of the Product under other than normal operating conditions or
in a manner inconsistent with the Product's labels or instructions.
This Guaranty is not valid: (a) unless the End-user returns to Company the Warranty Registration Card
or completes the registration form on www.powerquality.eaton.com/productregistration within
thirty (30) days of purchase; or (b) if the Product's serial numbers have been removed or are illegible.
Company shall not be responsible for any charges for testing, checking, removal, or installation of any items.
Eaton 9PXM UPS (4-20 kVA) User's Guide
Warranty
P-164000669—Rev 05 97