HunterLab EasyMatch User Manual page 83

HunterLab offers complete repair services for all instruments it manufactures. Call HunterLab for the
service facility nearest your location. If your equipment is not functioning properly, contact HunterLab
Service for maintenance or repair instructions. Many times, this on-the-spot diagnosis is all that is
required.
If repair is required, the instrument may be returned to a HunterLab service facility. For schedule and
terms for repairs, call HunterLab Service. Please read the next section, "When You Need Assistance,"
prior to contacting HunterLab.
Customers are responsible for incoming and outgoing freight charges for instrument returned to
HunterLab for all repairs, including warranty repairs.
• Packing and Shipping Instruments for Repair
Please regard the following instructions when packing your instrument to return it to
HunterLab for repair. Please save the original packing to use if needed. These instructions
do not replace the recommended professional packaging for your instrument, but may
assist in eliminating the need for a shipment claim due to faulty packaging. Purchasing
freight insurance does not guarantee a successful damaged shipment claim if the carrier
determines the instrument was not packaged properly.
▪
All instrument tiles, black glass, power supply, power cords, and cables for the
instrument should be included in your shipment. Your repair estimate will be
delayed if the instrument tiles are shipped separately later.
▪
Cover the measurement port. Do not use duct tape. "Painter's tape" is preferred,
as it will not leave residue on the instrument.
▪
Place the instrument inside original box. Styrofoam peanuts should not be used as
packing material for instruments, as they can suspend items weighing only up to 5
pounds. Observe the information listed on the bottom of most cartons about burst
strength and gross weight limits. Single wall cardboard cartons should not be used.
(A proper packing carton with packing material may be purchased from HunterLab,
if desired.)
▪
Insure the shipment.
▪
Provide an itemized packing list of all contents of the shipment.
▪
Label the carton(s) as follows:
User's Manual for Aeros and EasyMatch Essentials v 1.1
HunterLab
Attn: SRO #____________
11491 Sunset Hills Road
Reston, VA 20190
U.S.A.
83