Shortage; Incorrect Shipment; Returns For Repair - HunterLab EasyMatch User Manual

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Parcel Post Shipment
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United Parcel Service

Shortage

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Perform the following procedure if your order appears to be missing items.
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Check the packing list notations. The apparent shortage may be a backordered item
and may be marked as an intentional short-ship.
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Re-inspect the container and packing material, particularly to locate smaller items.
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Ascertain that the item was not removed by unauthorized personnel prior to
complete unpacking and checking.
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Notify HunterLab immediately of the shortage in writing.

Incorrect Shipment

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Perform the following procedure if material received does not correspond with your order.
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Notify HunterLab immediately, referencing your order number and item.
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Hold incorrect items until return shipping instructions are received.

Returns for Repair

A service request order (SRO) number is required before any items can be returned to HunterLab.
Contact HunterLab's Order Processing Department to obtain an SRO for damaged or incorrect parts, or
the HunterLab Service Department to obtain an SRO to return an instrument for service.
Do not return any damaged or incorrect items until all shipping instructions are received.
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User's Manual for Aeros and EasyMatch Essentials v 1.1
❖ File a claim against the carrier. Substantiate this claim with the examining
agent's report. A certified copy of our invoice is available upon request.
The original B/L is attached to our original invoice. If the shipment is
prepaid, write for a receipted transportation bill.
❖ Advise HunterLab regarding replacement.
❖ Notify HunterLab at once in writing, giving details of the loss or damage.
This information is required for filing a claim.
❖ Hold the damaged goods with their container and packaging for possible
inspection by postal authorities.
❖ Advise HunterLab regarding replacement.
❖ Contact your local UPS office regarding damage and insurance claims. Each
UPS office has a different method of handling these occurrences and yours
will advise you of its procedures.
❖ Retain the container and packaging.
❖ Notify HunterLab at once for replacement.