Shortage; Incorrect Shipment - HunterLab ColorFlex EZ Supplemental Manual

Freight or Express
1. Notify your local carrier.
2. Hold the damaged goods with their container and packaging for inspection by the
examining agent. Do not return any goods to HunterLab prior to inspection and
authorization of the carrier.
3. File a claim against the carrier. Substantiate this claim with the examining agent's
report. A certified copy of our invoice is available upon request. The original B/L is
attached to our original invoice. If the shipment is prepaid, write for a receipted
transportation bill.
4. Advise HunterLab regarding replacement.
Parcel Post Shipment
1. Notify HunterLab at once in writing, giving details of the loss or damage. This
information is required for filing a claim.
2. Hold the damaged goods with their container and packaging for possible inspection
by postal authorities.
3. Advise HunterLab regarding replacement.
United Parcel Service
1. Contact your local UPS office regarding damage and insurance claim. Each UPS
office has a different method of handling these occurrences and yours will advise
you of its procedures.
2. Retain the container and packaging.
3. Notify HunterLab at once for replacement.

Shortage

Perform the following procedure if your order appears to be missing items.
1. Check the packing list notations. The apparent shortage may be a back ordered item and
may be marked as an intentional short-ship.
2. Re-inspect the container and packing material, particularly to locate smaller items.
3. Ascertain that the item was not removed by unauthorized personnel prior to complete
unpacking and checking.
4. Notify HunterLab immediately of the shortage in writing.

Incorrect Shipment

Perform the following procedure if material received does not correspond with your order.
1. Notify HunterLab immediately, referencing order number and item.
2. Hold incorrect items until return shipping instructions are received.
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ColorFlex EZ Supplemental Manual for EasyMatch QC