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7
Troubleshooting
Troubleshooting the Instrument
Table 10
Error message
Result Storage Empty. No result data to copy.
CF-Card is empty or not present
No USB drive. USB drive not present or
incompatible drive format.
Cannot overwrite default method. A default
method cannot be overwritten. Change method
name.
The method file <name> on <drive> cannot be
overwritten. It is currently running on <tray>.
Delete Denied. The method <name> from
<drive> is currently in use on <tray>.
.
Table 11
Error message
Cooling platform temperature
error (EE 20302).
A leak was detected in the
module. Use the logbook to
determine date and time the
fault occurred (EE 00064)
94
Error messages due to wrong operation (continued)
Error messages hardware related - LED is red
Comment
The cooling platform
temperature has not been
reached.
A leak has been detected by
the leak sensor.
Solution
Insert a compact flash card (for details refer to
Figure 7
on page 34)
Insert a USB drive. Make sure the format is
compatible (for details refer to
Change the method name to save modification
of default methods.
Change the method name to save modification
to this method or save the method once the
fractionation is finished.
Wait until the fractionation is finished to delete
this method.
Action
• Make sure the ambient
temperature and the set
cooling platform
temperature are within
instrument specifications.
• A Peltier element might be
defective. Call Agilent
Technologies.
• Check if there is liquid
spillage or condensation on
the cooling platform and
near the leak sensor and
wipe it away. For details
refer to
Cooling Platform"
page 72.
• Acknowledge the error in
the logbook to reset the red
LED status.
page
54).
"Cleaning the
on
OFFGEL User Manual
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Table of Contents
Troubleshooting
