Hpe Insight Remote Support; Insight Online - HP ProLiant ML350e Gen8 User Manual

For more information or to download the utility, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/InsightDiagnostics). The Insight Diagnostics Online Edition is also available in
the SPP ("Service Pack for
HPE Insight Diagnostics survey functionality
HPE Insight Diagnostics (on page 91) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
supported by the server, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted Insight Diagnostics
installation, or it can be installed through the SPP
Erase Utility
CAUTION: Perform a backup before running the Erase Utility. The utility sets the system to
its original factory state, deletes the current hardware configuration information, including array
setup and disk partitioning, and erases all connected hard drives completely. Before using this
utility, see the instructions in the Intelligent Provisioning User Guide.
Use the Erase Utility to erase drives and Active Health System logs, and to reset RBSU settings. Run the
Erase Utility if you must erase the system for the following reasons:
•
You want to install a new operating system on a server with an existing operating system.
•
You encounter an error when completing the steps of a factory-installed operating system
installation.
To access the Erase Utility, click the Perform Maintenance icon from the Intelligent Provisioning home
screen, and then select Erase.
For more information about the Erase Utility, see the Intelligent Provisioning user guide on the Hewlett
Packard Enterprise website (http://www.hpe.com/info/intelligentprovisioning/docs).

HPE Insight Remote Support

Hewlett Packard Enterprise strongly recommends that you register your device for remote support to
enable enhanced delivery of your Hewlett Packard Enterprise warranty, HP Care Pack Service, or Hewlett
Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring
continuously to ensure maximum system availability by providing intelligent event diagnosis, and
automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will
initiate a fast and accurate resolution, based on your product's service level. Notifications can be sent to
your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and
available in your country.
For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers
and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/insightremotesupport/docs). Insight Remote Support is available as part of
Hewlett Packard Enterprise Warranty, HP Care Pack Service, or Hewlett Packard Enterprise contractual
support agreement.

Insight Online

HPE Insight Online is a capability of the Support Center portal. Combined with Insight Remote Support
central connect or Insight Online direct connect, it automatically aggregates device health, asset, and
ProLiant" on page 93).
("Service Pack for ProLiant" on page 93).
Software and configuration utilities 92