BridgeTech VB20 User Manual page 261

Step 5: Wait while the software is being saved
This will take 6-15 minutes. The probe will then reboot automatically. The probe should
state that the software image has been saved successfully.
When using the ftp/telnet method do not disconnect the telnet session before the
software upgrade is completed.
Note that if the probe is powered off while saving image to flash it will not
be able to reboot normally afterwards.
Step 6: Verify the new image
Connect a browser towards the probe and verify the version and build time in the
About - Release info view.
Software upload troubleshooting
Probes that are unable to execute the user program (usually caused by interrupting
the save-to-flash process described above) can still be upgraded. Contact your Bridge
Technologies reseller for details.
To verify that the probe is unable to start the user program, connect the USB cable as
explained in section 4.7.2 and reboot the probe. The diagnostics output will tell if the
probe is unable to locate or execute the user program.
If the WEB interface does not appear to work correctly straight after upgrading the
probe it may be because the WEB browser is using files that are cached. Files may be
cached for up to 1 hour in the WEB browser. To manually clear the cache, select
Tools/Clear Private Data (Firefox) or Tools/Internet Options/General/Browsing history/
Delete.../Delete files... (IE7).
Note that the probe configuration may be lost when downgrading to an older software
version. In this case the saved configuration file may be useful.
PROBE USERS' MANUAL VERSION 5.0
2014 © BRIDGE Technologies Co AS - Bentsebrugata 20 - N-0476 Oslo, Norway - tel: +47 22 38 51 00 -
www.bridgetech.tv
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