Service And Support Options; Calibration Options; Shipping Your Analyzer To Agilent For Service Or Repair - Agilent Technologies PNA Series Service Manual

General Product Information
Agilent Support, Services, and Assistance

Service and Support Options

The analyzer's standard warranty is a three-year return to Agilent Technologies service
warranty.
NOTE There are many other repair and calibration options available from the
Agilent Technologies support organization. These options cover a range of
service agreements with varying response times. Contact Agilent for
additional information on available service agreements for this product. Refer
to "Contacting Agilent" on page

Calibration Options

Option R-50C-001, Commercial Calibration with Data
This option adds a certificate of calibration and the corresponding calibration data on a
3.5-in floppy disk.
This option is not available as an upgrade. This certificate and data can be obtained by
sending your analyzer to Agilent for calibration. Refer to
Assistance" on page 2-9.
Option R-50C-002, Standards Compliant Calibration
This option provides a complete set of measurements which tests unit to manufacturer's
published specifications. Includes calibration label, calibration certificate, and data report,
measurement uncertainties, and guardbands on all customer specifications.
This option is also available as an upgrade only, part number: R-50C-002

Shipping Your Analyzer to Agilent for Service or Repair

IMPORTANT Agilent Technologies reserves the right to reformat or replace the internal
hard disk drive in your analyzer as part of its repair. This will erase all user
information stored on the hard disk. It is imperative, therefore, that you
make a backup copy of your critical test data located on the analyzer's hard
disk before shipping it to Agilent for repair.
If you wish to send your network analyzer to Agilent Technologies for service or repair:
• Include a complete description of the service requested or of the failure and a
description of any failed test and any error message.
• Ship the analyzer using the original or comparable antistatic packaging materials.
• Contact Agilent for instructions on where to ship your analyzer. Refer to
Agilent" on page 2-9.
2-10
PNA Series Microwave Network Analyzers
2-9.
"Agilent Support, Services, and
Service Guide E8361-90001
E8361A
"Contacting