Service And Support Options; Calibration Options; Shipping Your Analyzer To Agilent For Service Or Repair - Agilent Technologies E8362B Service Manual

PNA Series Microwave Network Analyzers
E8362B, E8363B, E8364B

Service and Support Options

The analyzer's standard warranty is a three-year return to Agilent Technologies service
warranty.
NOTE There are many other repair and calibration options available from the
Agilent Technologies support organization. These options cover a range of
service agreements with varying response times. Contact Agilent for
additional information on available service agreements for this product. Refer
to "Contacting Agilent" on page

Calibration Options

Option R-50C-001, Commercial Calibration with Data
This option adds a calibration label, a calibration certificate, and the corresponding
calibration data on a 3.5-in floppy disk. This calibration conforms to ISO 9001.
This certificate and data can be obtained by sending your analyzer to Agilent for
calibration, along with an order for R-50C-001. Refer to
for Service or Repair."
Option R-50C-002, Standards Compliant Calibration
This option adds a calibration label, an ISO 17025 calibration certificate, and the
corresponding calibration data, measurement uncertainties, and guardbands on a
CD-ROM.
This certificate and data can be obtained by sending your analyzer to Agilent for
calibration, along with an order for R-50C-002. Refer to
for Service or Repair."

Shipping Your Analyzer to Agilent for Service or Repair

Agilent Technologies reserves the right to reformat or replace the internal
IMPORTANT
hard disk drive in your analyzer as part of its repair. This will erase all user
information stored on the hard disk. It is imperative, therefore, that you
make a backup copy of your critical test data located on the analyzer's hard
disk before shipping it to Agilent for repair.
If you wish to send your network analyzer to Agilent Technologies for service or repair:
• Include a complete description of the service requested or of the failure and a
description of any failed test and any error message.
• Ship the analyzer using the original or comparable antistatic packaging materials.
• Contact Agilent for instructions on where to ship your analyzer. Refer to
Agilent" on page 2-10.
Service Guide E8364-90026
Agilent Support, Services, and Assistance
2-10.
"Shipping Your Analyzer to Agilent
"Shipping Your Analyzer to Agilent
General Product Information
"Contacting
2- 11