Canon Oce PlotWave 300 Administration Manual page 338

Troubleshooting
Error message attach‐
ed to the red cross
Domain not correctly
configured
Error in DNS lookup:
DNS name does not
exist
The server is not op-
erational
The user name or pass-
word is incorrect
Authenticating user:
xxx
A local error has occur-
red.
Detect search base:
Failed to bind to
rootDSE: The user
name or password is
incorrect.
Directory lookup:
User object cannot be
found
Directory lookup:
Failed to bind: An inva-
lid dn syntax has been
specified.
338 Chapter 6 - Security on Océ ColorWave 500 and Océ ColorWave 700
Possible cause(s)
No domain defined
The domain entered is not correct. Check the syntax of the domain
The LDAP server is not recog-
nized.
The combination of user name
and password is not correct.
The suffix for the User Principal
Name (UPN) is not correct.
Additional test: Authenticate on
the user panel. If the authentica-
tion fails and a 'Invalid creden-
tials' message is displayed then:
The date and/or time set in the
system is not correct.
The authenticated user has no ac-
cess to the LDAP lookup account.
The LDAP search filter is not cor-
rect.
The LDAP search base is not cor-
rect.
Actions
Define at least one domain in Océ
Express WebTools. Go to the 'Se-
curity' - 'Domains' page)
name.
Correct the domain name in Océ
Express WebTools ('Security' -
'Domains' - 'Fully Qualified Do-
main Name')
Check the LDAP server in the
DNS.
If needed, declare the LDAP serv-
er. Enter the LDAP server and
LDAP port explicitly in Océ Ex-
press WebTools (in 'Security' -
'Domains' - ' Advanced').
Check the user name and pass-
word.
Check the Fully Qualified Domain
Name (FQDN).
In Océ Express WebTools correct
the 'Current date and time' in
'Preferences' - 'System defaults' -
Regional settings'.
In Océ Express WebTools check
the LDAP lookup account in 'Se-
curity' - 'Domains' - ' Advanced'.
In Océ Express WebTools check
the LDAP search filter in 'Security'
- 'Domains' - ' Advanced'.
In Océ Express WebTools check
the LDAP search base in 'Security'
- 'Domains' - ' Advanced'.