Faq - Promise Vess A2600 Product Manual

Vess A2000 Series NVR Storage Appliance

fAQ

Q: What is Vess A2200/2600 NVR storage appliances?
A: The Vess A2200/2600 NVR storage platform is PROMISE's NVR storage appliance solutions that are engineered
specifically to be the best solution for midsize to large IP video surveillance deployments.
Q: How does it work for surveillance video recording?
A: The Vess A2200/2600 comes complete with your choice of Windows or Linux OS, a leading Video Management
Software suite, or Disk Drives, minimizing the integration and installation process. Users no longer need an extra
PC/server, add-on cards, or a separate connected storage for a complete video surveillance system; the Vess NVR
storage appliance does it all!
Q: What should I do if the device OS fails?
A: Unlike regular COTS servers that come with standard Windows OS, the Vess A2200/2600 provides an
embedded version that requires a certain process to rebuild the OS image. Users need to consult PROMISE tech
support and follow installation guide to complete the setup.
Q: When I rebuild the Window embedded OS image, a product key# is required?
A: No, users do not have to enter any product key during re-installation. You need to get all the required
software package like OS image(license built-in), RAID and device drivers from PROMISE Surveillance Storage
web page for installation.
Q: Can I use more than one VMS with the Vess A2200/2600?
A: Yes, you can choose any other video management software with the Vess A2200/2600 as long as it functions
compatible under WIN7 OS(64-bit).
Q: What's the standard warranty of Vess A2200/2600?
A: We provide the same standard three (3) years hardware warranty from the time of the delivery of the
product to the original end user.
Q: Can I purchase extended warranty package to Vess A2200/2600?
A: Yes, we provide 2-year extended warranty program that uses the same order and support practice as Vess
product series.
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