Answer Emergency; Call Agent - Nortel 1150E User Manual

Call Center Supervisor features

Answer Emergency

When your phone buzzes and the Answer Emergency indicator
flashes:
Ans Emerg
To disconnect from the emergency call:

Call Agent

To call an agent:
CallAgt
Agent1
or
72
1. Press the Hold
return to the call in progress.
1. Press the Answer Emergency
Your position goes into Not Ready state
and the Answer Emergency indicator
lights continuously. You are connected
to the call.
1. Press the Release
1. Press Call Agent
goes into the Not Ready state.
2. Press the Agent
agent or dial
Note: To talk to another agent repeat
steps one and two or press the Agent
Key for the next agent.
Key if you intend to
Key.
Key. Your position
Key assigned to the
the agent's position ID.
Key.