Use Agent Key; Use Answer Emergency - Nortel NN43118-102 User Manual

Supervisor features

Use Agent key

Use the Agent feature to connect, observe, or monitor the status of each
agent position. Each
can be used with the
Table 4 lists the four states of the LCD indicator.
Table 4: Agent status
LCD
Off
On
Slow Flashing
Fast Flashing

Use Answer Emergency

Use the Answer Emergency feature to receive calls from agents in an
emergency situation.
34
Agent key links to a particular agent position, and
Call Agent or Observe Agent
Description
Agent is not logged in.
Agent is logged in but either NotReady or on a
call.
Agent is waiting for an ACD call.
Agent is on a non-ACD call.
1. When the
flashes, tap the
soft key.
Note 1: The Agent ID of the contacting
individual displays on the telephone.
Note 2: The soft key color changes and
remains altered as long as the call is
active. The status changes to NotReady.
2. Press the
keys.
Answer Emergency
Answer Emergency
Goodbye key to end the call.
soft key