Nortel 1150E User Manual
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Nortel 1150E User Manual

Nortel 1150E User Manual

Nortel communication server 1000
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Nortel Communication Server 1000
Nortel IP Phone 1150E
User Guide

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Summary of Contents for Nortel 1150E

  • Page 1 Title page Nortel Communication Server 1000 Nortel IP Phone 1150E User Guide...

  • Page 3: Revision History

    Revision history Revision history November 2005 Standard 1.01. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents About the Nortel IP Phone 1150E ....11 Basic features ........12 Telephone controls .
  • Page 6 Contents Configuring call log options ..... . . 46 Choosing a ring type ......51 Enabling or disabling Call Timer .
  • Page 7 Contents Call Agent ........72 Use the Supervisor Observe and Supervisor Headset Jack .
  • Page 8 Contents Trace a Malicious call ....... 96 Additional Call Features ......99 Use the buzz signal .
  • Page 9 Corporate Directory ......143 Accessories for the IP Phone 1150E ....147 Accessory Connection Module (ACM) .
  • Page 10 Contents...

  • Page 11: About The Nortel Ip Phone 1150E

    1140E or the 3905, or neither. The Nortel IP Phone 1150E provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required.

  • Page 12: Basic Features

    • six user-defined feature keys with labels and indicators • four soft keys Note: Some IP Phone 1150E phones are not configured to support soft key functionality. Consult your system administrator. • graphical, high-resolution LCD display, backlit, with adjustable contrast •...
  • Page 13 About the Nortel IP Phone 1150E • gigabit Ethernet ports • built-in gigabit Ethernet switch for shared PC access • headset jack with an On/Off key • USB port to support a keyboard or mouse Note: Powered downstream 1.1-compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

  • Page 14: Telephone Controls

    About the Nortel IP Phone 1150E Figure 2 shows the IP Phone 1150E. Figure 2: IP Phone 1150E Telephone controls Note: In some geographic regions, the Nortel IP Phone 1150E is offered with key caps that have English text labels. Text in...
  • Page 15 About the Nortel IP Phone 1150E parentheses indicates labels appearing on the key caps, for example, (Services). Soft keys are located below the display area. The LCD label above each key changes based on the active feature. When a triangle appears before a soft key label, the feature is active.
  • Page 16 About the Nortel IP Phone 1150E Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. Mute key applies to handsfree, handset, and headset microphones. Note: The Mute LED indicator, located...
  • Page 17 About the Nortel IP Phone 1150E When a message is waiting, the orange Visual Alerter/Message Waiting indicator flashes. Also, this indicator flashes when the set ringer is on. When a data-related message, such as an instant message, is received, the blue Feature Status Lamp flashes.
  • Page 18 About the Nortel IP Phone 1150E Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone —...
  • Page 19 Password Admin: — Station Control Password (continued) Note: The Password Admin menu is not available on all IP Phone 1150E phones. Consult your system administrator. • Display Network Diagnostics Utilities Note: Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.
  • Page 20 About the Nortel IP Phone 1150E Press the Cancel key to exit an active menu or dialog. Pressing the Cancel key does not affect the status of active calls. Press the Shift/Outbox key to toggle between two feature key pages and to access an additional six lines/features.

  • Page 21: Telephone Display

    About the Nortel IP Phone 1150E Telephone display Your IP Phone 1150E has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, feature prompt strings, user- entered digits, date and time information, and telephone information.

  • Page 22: Security Features

    About the Nortel IP Phone 1150E Security features Your Station Control Password (SCPW) enables the following security features: • Electronic Lock to prevent others from making calls from your telephone • password-protected telephone features (for example, Personal Directory, Redial List, and Callers List) Your system administrator defines your initial SCPW.
  • Page 23 Select new password. Note: If you are locked out of your IP Phone 1150E, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 1.
  • Page 24 About the Nortel IP Phone 1150E 6. Choose one of the following soft keys: — to accept the selection — to return to the Directory menu 7. Press the Done soft key. Done...

  • Page 25: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1150E using the following methods: • “Entering text using the telephone dialpad” on page 25 • “Entering text using the USB keyboard” on page 26 •...

  • Page 26: Entering Text Using The Usb Keyboard

    Entering and editing text Entering text using the USB keyboard Author’s note: Is there support for a USB keyboard on the 1150E? You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in telephone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #.
  • Page 27 Entering and editing text To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory. Author’s note: Verify the following “edit text with soft keys” procedure. To edit text with the soft keys: 1.
  • Page 28 Entering and editing text Table 3: Editing soft key description (Part 2 of 2) Soft key Description More.. Access additional soft keys.

  • Page 29: Connecting The Components

    Connecting the components Connecting the components Figure 4 shows connections on the IP Phone 1150E. Author’s note: New graphics needed to show the connectors for the 1150E. Figure 4: IP Phone 1150E connections Expansion Module PC Ethernet port Connector LAN Ethernet port...

  • Page 30: Before You Begin

    The above warning needs to be updated because the 1150E is a different form factor than the 1140E. The description for connecting the components needs to be modified for the 1150E. This will include new graphics. 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 5, and remove the stand cover.
  • Page 31 Warning: Use your IP Phone 1150E with the approved Nortel AC Adapter (model #N0023000) for this model of phone only. Note 1: Your IP Phone 1150E supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power. To use local AC power, the optional AC adapter can be ordered separately.
  • Page 32 Connecting the components over the CAT-5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required. Note 2: You must use CAT-5e (or later) cables if you want to use gigabit Ethernet. 3. Install the handset. Connect the end of the handset cable with the short straight section into the handset.
  • Page 33 Figure 6: Cable routing tracks and mounting holes Method B Method A 8. Wall-mount your phone (optional). Your IP Phone 1150E can be mounted either by: (method A) using the mounting holes on the bottom of the phone stand, or (method B) using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided).
  • Page 34 Connecting the components install the phone on the mounting screws, and then tighten the top screws. Figure 7: Rotate the phone into the wall mount position. Tilt lever Wall-mount lever Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 6 on page 33 (Method B).

  • Page 35: Connecting A Bluetooth Headset

    Connecting the components Connecting a Bluetooth headset Your IP Phone 1150E is equipped with a Bluetooth radio system to support Bluetooth headsets. Before you can use a Bluetooth headset with your phone, you must pair the two devices. Pair the Bluetooth headset with your phone by selecting the pairing...
  • Page 36 Connecting the components - If a wired headset is present, no headset disconnected message is sent.

  • Page 37: Configuring Telephone Options

    Virtual Office Login Test Local Mode (for branch office) menus are listed when an IP Phone 1150E Class of Service is configured for Virtual Office and branch office. (For more information, see XREF to Using Virtual Office here). Note: The...
  • Page 38 Configuring Telephone Options Note: When an option has a sublist, an ellipsis (...) appears after the option.

  • Page 39: Using The Telephone Options Menu

    Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 40 • “Adjusting the display screen contrast” on page 41 • “Selecting a language” on page 42 •...

  • Page 40: To Use The Telephone Options Menu

    Configuring Telephone Options To use the Telephone Options menu: 1. Press the Services key. 2. Press the Up/Down navigation keys to scroll and highlight Telephone Options. 3. Press the Enter key. 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language…).

  • Page 41: Adjusting The Display Screen Contrast

    Configuring Telephone Options To adjust the volume: 1. Press the Up/Down navigation keys to scroll and highlight one of the following: — Ringer — Handset listen — Handsfree listen — Headset listen — Buzzer 2. Press the Enter key. 3. To increase or decrease the volume, do one of the following: Down —...

  • Page 42: Selecting A Language

    Configuring Telephone Options Note 1: If you have an Expansion Module for the 1150E attached to your phone, adjusting the telephone LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module. Note 2: You can also adjust the contrast using the Local Tools menu;...

  • Page 43: Selecting Date And Time Format

    Configuring Telephone Options To select a language: 1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]). 2. Choose one of the following: — Press the Select soft key to save the Select Cancel desired language and return to the Telephone Options...

  • Page 44: Accessing Display Diagnostics

    Configuring Telephone Options Accessing display diagnostics The Display diagnostics option tests the telephone display screen and indicator lights.To access Display diagnostics, press the Services key, select Telephone Options, and select Display diagnostics. To use Display diagnostics: 1. Press the Up/Down navigation keys to scroll through the list to view display capabilities.

  • Page 45: Viewing Telephone Information

    Configuring Telephone Options 2. Choose one of the following: — Press the Select soft key to save the Select Cancel tone selection and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Viewing telephone information The Set Info option displays the following telephone-specific information: •...

  • Page 46: Configuring Call Log Options

    Configuring Telephone Options • RUDP Stats (Message receive or transmit) • QOS Stats To view diagnostic information, press the Services key, select Telephone Options, and select Diagnostics. To view diagnostic information: 1. Press the Up/Down navigation keys to scroll through the list of diagnostic information.
  • Page 47 Configuring New Call Indication You can configure your IP Phone 1150E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the...
  • Page 48 Configuring Preferred Name Match You can configure your IP Phone 1150E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the...
  • Page 49 Configuring Telephone Options 4. Choose one of the following: — Press the Select soft key to save the Select Cancel configuration. — Press the Cancel soft key to keep existing configurations. Configuring Area Code Setup Use the Area Code Setup menu to save up to three area codes.
  • Page 50 Configuring Telephone Options 5. Use the dialpad to enter the number at the prompt. 6. Choose one of the following: — Press the Select soft key to save the Select Cancel configuration. — Press the Cancel soft key to keep the existing configurations.

  • Page 51: Choosing A Ring Type

    Configuring Telephone Options 6. Choose one of the following: — Press the Select soft key to save the Select Cancel configuration. — Press the Cancel soft key to keep existing configurations. Choosing a ring type The Ring type… option configures the telephone ring tone. To choose a ring type, press the Services key, select...

  • Page 52: Enabling Or Disabling Call Timer

    The 1150E does not use a handset by default. Does this feature still apply? The OnHook Default Path option allows you to choose whether to use a headset or the Handsfree feature to operate your 1150E while it is on- hook. To enable OnHook Default Path, press the Services...

  • Page 53: Changing Feature Key Labels

    Configuring Telephone Options To enable OnHook Default Path: 1. Press the Up/Down navigation keys to highlight one of the following: — Handsfree enable — Headset enable 2. Choose one of the following: — Press the Select soft key to save the Select Cancel default path and return to the...
  • Page 54 Configuring Telephone Options 5. Enter the new information for the feature key label. To enter special characters, press the navigation key. For information about entering text, refer to XREF showing to entering text using dialpad. 6. Choose one of the following: —...

  • Page 55: Configuring The Name Display Format

    The label configurations must be reentered. Configuring the name display format You can configure your IP Phone 1150E to display the name of the incoming calling party in the following formats: • first name, last name •...

  • Page 56: Using The Call Indication Light

    Configuring Telephone Options 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — first name, last name — last name, first name 4. Choose one of the following: — Press the Select soft key to save the Select...

  • Page 57: Call Center Agent/Supervisor Features

    Note: Refer to your distributor for recommended headset types for use with the Nortel IP Phone 1150E. Test your headset with the telephone before using the telephone to receive calls. In a noisy environment, an amplified headset is an option.

  • Page 58: Agent Login

    Call Center Agent/Supervisor Features Agent login To login as an agent: 1. Press the In-Calls Key. Dial your Agent ID (if required). 3. Press either the In-Calls Key, or the Ready Key to enter the ACD queue. Login with Agent ID and Multiple Queue Assignment (MQA): The process of logging in using MQA consists of entering your four digit Agent ID followed by a Supervisor ID (if your queue requires one) followed by up to five ACD DNs and priority values (if priority values are...
  • Page 59 Call Center Agent/Supervisor Features Note: A Supervisor who is logging in to accept ACD calls will not be able to specify a Supervisor ID (even in the case where agents are required to enter one). 1. Press the In-Calls Key. 2.

  • Page 60: Correct Errors During The Login Procedure

    Call Center Agent/Supervisor Features Correct errors during the login procedure Author’s note: Is this supported on the 1150E? Dial ‚£ to correct the previous entry. The Supervisor ID, ACD DNs, and Priorities can be re-entered (see the example below). Example To re-enter ACD DN 1 without using Priority (press £...

  • Page 61: Default Login

    Call Center Agent/Supervisor Features Default login If you normally use the same telephone, you need not repeat the entire login process at the beginning of each shift. The default login places you in the same ACD queues and the same supervisor that the set had in the previous login.

  • Page 62: Agent Logout

    Call Center Agent/Supervisor Features Agent logout To logout: 1. Press the Make Busy Key and disconnect the headset. The LED indicator lights steadily. Note 1: If you press the Make Busy again, the LED indicator will turn off. At this point your telephone can accept non-ACD calls, but you are logged out of the queue.

  • Page 63: Call Center Agent Features

    Answering Call Center calls The In-Calls Key is the lower right-hand key on your 1150E. The In-Calls Key is your main ACD extension (Primary DN). The In-Calls Key allows you to answer the next queued call on the primary DN. This key presents only ACD calls.

  • Page 64: Call Forcing

    Call Center Agent features Note: If you have the handset option and you pickup the handset, you must also press a DN key, otherwise the handset is not operable. You can terminate a call by replacing the handset in the cradle. To start an ACD call: 1.

  • Page 65: Use The Emergency Key

    Call Center Agent features administrator. After the time interval is up, you hear a tone through the headset and Call Forcing automatically connects you with the incoming caller. Note: Pressing the In-Calls Key with Call Forcing (Auto Answer) on, disconnects an active ACD call. Use the Emergency Key When you have an emergency situation: 1.

  • Page 66: Activate Make Set Busy

    Call Center Agent features When you are ready to take ACD calls again: 1. Press either the In-Calls Key, or the Ready Key to enter the ACD queue. Note: If you Press the In-Calls Key during an ACD call, the call is disconnected.

  • Page 67: Answer Or Make Non-Acd Calls

    Call Center Agent features Answer or make non-ACD calls An Individual DN allows you to make outgoing calls and to receive non- ACD incoming calls. If you do not have an active call when the LCD indicator flashes, you can press the corresponding Individual DN Key and answer the call.
  • Page 68 Call Center Agent features If you are on a call and hear a buzz and the Supervisor indicator flashes: 1. Press the Hold Key. 2. Press the Supervisor Key. To call your supervisor: 1. Press the Supervisor Key. If you are on a call, this automatically puts the call in progress on Hold.

  • Page 69: Use Walkaway And Return From Walkaway

    Call Center Agent features To Transfer to a supervisor, during a call in progress: 1. Press the Supervisor Key. 2. Press the Supervisor Key again when the supervisor answers.. 3. Press the Release Key to disconnect from the call. The caller remains connected with your supervisor.
  • Page 70 Call Center Agent features To Walkaway while in Not Ready mode (Not Ready LED or LCD indicator is on, and Not Ready is shown on the display): 1. Press the Not Ready Key. 2. Press the Hold Key. 3. Disconnect the headset. To return from Walkaway: 1.

  • Page 71: Call Center Supervisor Features

    Call Center Supervisor features Call Center Supervisor features In addition to the features described in this section, your network administrator can assign any feature listed in the “Agent features” section to a supervisor's telephone (except Supervisor). Agent Keys Agent Keys allow you to connect, observe, or monitor the status of each Agent position.

  • Page 72: Answer Emergency

    Call Center Supervisor features Answer Emergency When your phone buzzes and the Answer Emergency indicator flashes: 1. Press the Hold Key if you intend to return to the call in progress. Ans Emerg 1. Press the Answer Emergency Key. Your position goes into Not Ready state and the Answer Emergency indicator lights continuously.

  • Page 73: Use The Supervisor Observe And Supervisor Headset Jack

    The Supervisor Observe Key is located in the upper left corner of the Nortel IP Phone 1150E ACD telephone. It has an associated LED. A supervisor can listen in on an active call at an ACD terminal by connecting the headset into the jack near the Supervisor Observe Key on an agent’s telephone.

  • Page 74: Observe Agent

    Call Center Supervisor features Observe Agent Author’s note: Update graphics here. To observe an agent: Obv Agent 1. Press the Call Agent Key while observing an agent. You now have a conference with the agent and the caller. To talk to an agent you are observing: CallAgt 1.

  • Page 75: Night Service

    Call Center Supervisor features To activate Interflow: 1. Press the Interflow Key. The indicator Interflow flashes and excess calls are routed to the destination. To stop Interflow: 1. Press the Interflow Key. The indicator Interflow flashes and excess calls are routed to the destination.
  • Page 76 Call Center Supervisor features To exit Night Service: 1. Press the Night Key and dial Night (8=T for Transition). The indicator flashes. Calls in the queue remain in the queue and new calls receive Night Service.

  • Page 77: Viewing Queue Status

    Viewing queue status Viewing queue status The ACD Calls Waiting status indicator Author’s note: Waiting for updated graphics. The LCD indicator beside the Calls Waiting key gives you a visual indication of the number of calls in the ACD queue. The following table lists the four states of the Calls Waiting LCD indicator.

  • Page 78: Display Agent Status

    Note 2: The Display Queue Key may be configured on your Nortel IP Phone 1150E as a Fixed Feature Key or as a Programmable Line (DN)/Feature Key. Display agent status The Display Agent feature gives ACD Supervisors a summary of the current status of all agent positions for which they have Agent Keys.
  • Page 79 Viewing queue status Positions busy on Vacant ACD calls agent WAIT LOGOUT positions Positions waiting for Positions ACD calls busy on Forward Callers Redial non-ACD calls Quit Copy 553-9096 Note 1: Agent positions in the Not Ready state will be counted as busy on either ACD calls or non-ACD calls, as specified by your system administrator.
  • Page 80 Viewing queue status...

  • Page 81: Your Telephone's Non-Acd Call Features

    This section describes features that you can use when you make a call. There are several ways to make a call from your Nortel IP Phone 1150E. To make a call from your telephone, use the features described in this chapter.

  • Page 82: Use The Predial Feature

    Your telephone’s non-ACD call features Dial the number. Note: If you are on a call on your Individual Line (DN) and your telephone is not in Not Ready or Make Busy state, your call is automatically placed on hold when an ACD call rings your telephone enabling you to answer the ACD In-Calls line.

  • Page 83: Auto Dial

    Your telephone’s non-ACD call features Auto Dial Auto Dial lets you dedicate a feature key to a specific telephone number. When the Auto Dial Key is pressed, the number is dialed automatically. To use Auto Dial: 1. Press an Individual Line (DN) Key.

  • Page 84: Ring Again

    Your telephone’s non-ACD call features 3. Press the Auto Dial Key again. The AutoDial number is stored on the key. To change the key label “AutoDial”, select Change feature key label from the Options List menu. Please see “Change a Feature Key label”...

  • Page 85: Redial Last Number Called

    Your telephone’s non-ACD call features 2. Press the Ring Call Key. RngCall To cancel Ring Again before notification: 1. Press the Cancel Ring Again Key. The CanclRA screen displays Ring Again is cancelled. Redial last number called Last Number Redial allows you to automatically redial the last number you dialed.
  • Page 86 Your telephone’s non-ACD call features To store or change a Speed Call number: 1. Press the Speed Call Controller Key. SpcCtrl The screen displays Enter Code, then number. Dial a one, two, or three digit code. Use Delete Key if you make a mistake. Use the Cancel Key to leave the screen...

  • Page 87: Make A System Speed Call

    Your telephone’s non-ACD call features 2. Press the Speed Call Controller Key or SpcCtrl Speed Call User Key. The screen displays Enter code. SpcUsr Dial the Speed Call code assigned to the telephone number. The number is automatically dialed. Make a System Speed Call System Speed Call allows you to make a call by dialing Speed Call codes which may override your telephone’s class of service restrictions.

  • Page 88: Use Hot Line

    Your telephone’s non-ACD call features Dial the Speed Call code assigned to the telephone number. The number is automatically dialed. Use Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person and not by a voice mail box.

  • Page 89: Answer A Call

    Your telephone’s non-ACD call features 2. Press the Intercom Key. Intercom Dial the one or two digit code for the intercom group member you wish to call. To answer an Intercom call while on a line other than your Intercom group line: 1.

  • Page 90: While On An Active Call

    Your telephone’s non-ACD call features To answer a call: 1. Press the Individual Line (DN) Key 2637 beside the flashing LCD indicator. Note: If you have the handset option and you pick up the handset, you must also press the Individual Line (DN) Key, otherwise the handset is not operable.

  • Page 91: Transfer A Call

    Your telephone’s non-ACD call features To retrieve a call on hold: 1. Press the Individual Line (DN) Key 2637 beside the flashing LCD indicator. Transfer a call Use the Transfer feature to redirect a call to a third party. To use the Transfer feature: 2.

  • Page 92: Use Timed Reminder Recall

    Your telephone’s non-ACD call features 2. Press the Individual Line (DN) Key with 2637 the flashing icon to return to your original call Use Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered. To use Timed Reminder Recall: 1.

  • Page 93: Use Attendant Recall

    Your telephone’s non-ACD call features 2. Press the Transfer Key and repeat the Trans transfer (to a different DN). Note: If you transfer a call to a person and they pick up the line while you are still on the line, press the Release Key to complete the transfer.
  • Page 94 Your telephone’s non-ACD call features To park a call on a System Park DN: 1. Press the Park Key. The screen displays Park a System Park DN and asks for confirmation. 2. Press the Key. The call parks on the System Park DN.

  • Page 95: Calling Party Number/Charge Account

    Your telephone’s non-ACD call features Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant. Check with your network administrator to determine your specified period of time.

  • Page 96: Display Incoming Calls

    Your telephone’s non-ACD call features 4. Press the Key to return to your call. Display incoming calls The Display Key allows you to be on an active call and display an incoming caller’s name and/or number, if not automatically displayed, without interfering with the call in progress.
  • Page 97 Your telephone’s non-ACD call features To use Call Trace while you are on a call: 1. Press the Call Trace Key. CallTrace To use Call Trace if you do not have a Call Trace Key: 1. Press the Transfer Key or the Trans Conference Key.
  • Page 98 Your telephone’s non-ACD call features...

  • Page 99: Additional Call Features

    Additional Call Features Additional Call Features Use the buzz signal Buzz allows one person, whose telephone is linked to another telephone, to signal the other telephone. The person signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, or a request. To buzz the telephone linked to yours: 1.

  • Page 100: Charge Or Force Charge A Call

    Additional Call Features To disconnect from the paging system: 1. Press the Release key. Charge or Force Charge a call Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a telephone restricted to local calls.
  • Page 101 Additional Call Features To charge a call in progress: 1. Press the Charge Key. The screen Charge displays Select Charge type. 2. Press the Account Key. The screen Account displays Enter account number. Dial the charge account number. Use Clear Key or Delete Key to edit the...
  • Page 102 Additional Call Features 5. Press the Connect Key when you hear Connect the telephone ring. Note: You can use the Swap Key to talk privately to the person at the transfer number before you press the Connect Key. To charge a call to an account when you add someone to a conference call: 1.

  • Page 103: Enhanced Override Feature

    Additional Call Features Enhanced Override Feature Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party).

  • Page 104: Forced Camp-On

    Additional Call Features Forced Camp-on Forced Camp-on allows your telephone to automatically ring another telephone as soon as that telephone disconnects from its current call. Forced Camp-on allows you to camp-on both internal and external calls. To use Forced Camp-on: Dial a telephone number and receive a busy signal.

  • Page 105: Override Feature

    Additional Call Features To answer a camped-on call: 1. Press the Individual Line (DN) Key 2637 beside the flashing LCD indicator. You are connected to the camped-on caller. Note: Your telephone can be programmed for either Camp-on or Call Waiting, but not both. Override Feature You can Override a busy signal and interrupt another call.

  • Page 106: Privacy Release Feature

    Additional Call Features Privacy Release Feature Privacy Release allows one or more people who share your DN to join your call. To use Privacy Release while on an established call:: 1. Press the Privacy Release Key while PrivRls you are on a call. Other persons can now join the call, if they press the shared Line (MADN) Key on their telephone.
  • Page 107 Additional Call Features Dial the number of the party you want to page. You receive ringback/ring tone. Note 1: The person you paged uses any telephone to enter a Radio Paging Answer code, plus their own DN. This action connects you and the person paged.

  • Page 108: Voice Call

    Additional Call Features To use the Special Radio Paging features: If you carry a Radio Pager, you will receive a paging indication when another Meridian 1 telephone user access the Radio Paging system and dials your DN. If the Radio Paging system is set up to function in “Meet - me”...

  • Page 109: Use The Voice Messaging Control Screens

    Additional Call Features 3. Make your announcement. 4. Press the Release key. To respond to a voice call: 1. Press the In-Calls key when you hear the caller's voice through your speaker. Use the Voice Messaging control screens The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the Soft Keys instead of the dial pad.
  • Page 110 Additional Call Features 5. Press the Play Key to play your first new Play message. Note: Use the More. . . Key to view additional message options. 6. Press the Stop Key to pause playback of Stop the message. Press Play to resume.

  • Page 111: Activate Automatic Answerback

    Additional Call Features Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service. To use Automatic Answerback: 1.

  • Page 112: Use Call Waiting

    Additional Call Features To answer an incoming call in another Call Pickup Group: 1. Press an Individual Line (DN) Key. 2637 2. Press the Group Pickup Key or enter GrpPickup the Pickup Group FFC. Dial the Pickup Group number of the telephone that is ringing.
  • Page 113 Additional Call Features To answer an incoming call while on another call: 1. Press the Hold Key when you hear the tone. The Call Waiting status icon appears in the display. 2. Press the Call Wait Key to answer the CallWait call.

  • Page 114: Forward Calls

    Additional Call Features Forward calls The Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward calls while your telephone is ringing. To forward your calls: 1. Press the Forward Key. The previously Forward stored forward number appears, if one exists, and the screen displays Enter...

  • Page 115: Forward Internal Calls Only

    Additional Call Features To cancel Call Forward: 1. Press the Check Forward Key. CheckFw 2. Press the Cancel Forward Key. Exit Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your telephone.

  • Page 116: Use Remote Call Forward

    IntForward Use Remote Call Forward Author’s note: The 1150E doesn’t have a handset. How is this featured implemented? The Remote Call Forward feature allows you (from any telephone other than your own) to forward calls directed to your Individual Line (DN) to another telephone.
  • Page 117 Additional Call Features Dial the Remote Call Forward Activate FFC to activate the feature. Dial your Station Control Password. Refer to “Secure your telephone” on page 118. Dial your Individual Line (DN). You get a dial tone before you dial your number. Dial the number where you want to forward your calls.

  • Page 118: Secure Your Telephone

    Additional Call Features your Station Control Password. Dial Dial your Individual Line (DN). You get a dial tone before you dial your number. £ 5. Press the Key. £ Secure your telephone You can lock your telephone with a password so that no one can make calls on your Individual Line (DN).

  • Page 119: Set Up A Conference Call

    Additional Call Features Dial the Electronic Lock Deactivate FFC and your Station Control Password. Note: If you perform this operation from someone else’s telephone, also dial your line (DN). 3. Press the Release key. To change your password (must be done from your telephone): 1.

  • Page 120: Join A Call

    Additional Call Features To set up a conference call: 1. Press the Conference Key while you are Conf on a call. The other party is on hold and you receive dial tone. The screen displays Call on hold, dial number. Dial the number of the person you want to add to the conference.

  • Page 121: Selectable Conferee Display And Disconnect

    Additional Call Features To connect a call on hold (on a different line) to your current call: 1. Press the Conference Key. Conf 2. Press the that has the caller you 2637 want to connect to your current call. 3. Press the Connect Key.

  • Page 122: Use Group Call

    Additional Call Features To disconnect a conferee: 1. While on a conference call, press the ConfSelDsp Conferee Selectable Display Key. The LCD indicator turns on. Continue to press the key until the conferee you want to delete appears on the screen. 2.
  • Page 123 Additional Call Features 1. Press the Group Call Key or enter the Group Group Call FFC. The feature automatically calls all group members. The icon flashes until all members answer. Their phone numbers appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily.
  • Page 124 Additional Call Features To end a Group Call: 1. Press the Release key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.

  • Page 125: Additional Phone Features

    Additional phone features Additional phone features Author’s note: This section needs to be reviewed to determine if any of the additonal features apply to the 1150E. The following features are described in this section: • “Using the Personal Directory” on page 125 •...
  • Page 126 Additional phone features 2. Use the dialpad to enter the name. 3. Press the Next soft key. Next 4. Use the dialpad to enter the telephone number. 5. Do one of the following: Done Cancel — Press the Done soft key to save the new entry.
  • Page 127 Additional phone features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. Delete 3. Choose one of the following: Confirm Cancel — Press the Confirm soft key to delete the entry.

  • Page 128: Using The Callers List

    Additional phone features Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
  • Page 129 Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. Dial To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2.

  • Page 130: Using The Redial List

    Additional phone features To delete the entire Callers List: 1. Press the Delete soft key. Delete 2. Choose one of the following soft keys: — to delete the entire Callers List — to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls.
  • Page 131 Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. Dial To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2.

  • Page 132: Using Virtual Office

    Author’s note: The Feature spec for the 1150E only shows specs for a 2005, I assume that this is the 1150E now. Does it still support Virtual Office? If so there are new graphics needed for this section. The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls, and all your office telephone features, to a remote telephone.

  • Page 133: Logging In To Virtual Office

    IP SoftPhone 2050 Yes, with restrictions IP Phone 2007 Note: A Virtual Office login from an IP Phone 1150E to an IP Phone 1120E or IP Softphone 2050 is blocked in certain situations. Consult your system administrator. Logging in to Virtual Office...

  • Page 134: Using Virtual Office On Your Remote Telephone

    Phone model to the next, your Office 1150E display is different on each Remote phone. Figure 9 shows an 1150E logged in as a Remote phone to an 1150E Office phone. All the features appear as they do on your Office 1150E.
  • Page 135 More... Figure 10 shows an IP Phone 1120E logged in as a Remote phone to an 1150E Office phone. Fewer display lines are available on the 1120E, so the display provides less information. Figure 10: Logged in to an IP Phone 1150E using an...

  • Page 136: Using Virtual Office On Your Office Telephone

    Regardless of what model of IP Phone you use as a Remote phone, a User information line is displayed, which lists the number of your Office telephone. Using Virtual Office on your Office telephone Figure 12 shows the 1150E display when the phone is logged out due to remote access.
  • Page 137 Additional phone features Figure 12: Office phone displays the message Logged Out Logged Out. Virtual Home When activated for Virtual Office by a Remote telephone, your Office telephone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone.

  • Page 138: Logging Out Of Virtual Office

    Additional phone features To regain operation of a telephone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office telephone from the Remote telephone: Home a. Press the Home key. b. Enter your User ID and password (this logs the Office telephone back on to your office network).

  • Page 139: Troubleshooting Virtual Office

    Additional phone features Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen. Table 5 lists error messages and describes actions to correct the causes. Table 5: Troubleshooting Virtual Office (Part 1 of 3) Displayed Probable Cause Actions Message Busy, try again Remote IP Phone is...
  • Page 140 Go to an remote IP Phone 1120E or IP Phone 1120E or IP Softphone 2050 and IP Softphone 2050 from try again, or consult an IP Phone 1150E your local system (some restrictions administrator. apply). Permission Incorrect User ID Enter correct User ID.

  • Page 141: Using Media Gateway 1000B

    Additional phone features Table 5: Troubleshooting Virtual Office (Part 3 of 3) Displayed Probable Cause Actions Message Server Network problem. Notify system Unreachable (2) administrator if the problem persists. Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature.

  • Page 142: Using Test Local Mode

    Additional phone features Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make and receive telephone calls). Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. 1. Press the Services key.

  • Page 143: Troubleshooting Mg 1000B

    Corporate Directory Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 6 lists error messages and describes actions to correct the causes. Table 6: Troubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local Mode. Press the Services key, and then select...
  • Page 144 Corporate Directory Note: If, when you press the Applications Key, Corporate Directory is highlighted, you may proceed directly to step 4. 2. From the Applications menu, use the Navigation Keys to highlight Corporate Directory. Corporate Directory Select 3. You may press the Key or proceed directly to step 4.
  • Page 145 Corporate Directory 7. If desired, use the Right Navigation Key to move from “list” view to “card” view. In card view, the telephone and department numbers for the entry are viewable. Use the Key to return to list view. Left Navigation Note: While you are in card view, you may use the Down Navigation...
  • Page 146 Corporate Directory Directory: Copy 1. With the entry selected in the Corporate Directory, press the Copy Key. Dirctry 2. In the Copy to screen, press the Directory Key to copy the name and telephone number to your Personal Directory After you complete editing and entering the name and telephone number, you are returned to the Corporate Directory.

  • Page 147: Accessories For The Ip Phone 1150E

    Accessories for the IP Phone 1150E Accessories for the IP Phone 1150E Optional items are available for use with your 1150E. Please contact your System Administrator for additional details. Accessory Connection Module (ACM) The Accessory Connection Module (ACM) provides the interface for...

  • Page 148: Display-Based Expansion Module

    The External Alerter and Recorder Interface lets you connect a remote ringer, indicator light, or recording device to your telephone. Handset The 1150E is not shipped with a handset. A handset is available as a hardware option for the telephone. Headsets Amplified and unamplified Headsets are compatible with your 1150E.

  • Page 149: Key-Based Expansion Module

    PC, and download the file directly from the PC to the 1150E through a serial port connection. You can also upload the Personal Directory from the 1150E to your PC so that you can modify the directory.
  • Page 150 Accessories for the IP Phone 1150E...

  • Page 151: Terms You Should Know

    Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.

  • Page 152: Information Display

    Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your telephone. Message/Inbox A fixed key on your IP Phone 1150E that connects to your voice messaging system when the key is pressed.
  • Page 153 Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the telephone, or (d) a line is automatically selected for an outgoing call.
  • Page 154 Terms you should know programmable layers. These keys are also used to configure parameters in the Telephone Options menu. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features (for example, Remote Call Forward).

  • Page 155: Regulatory And Safety Information

    Regulatory and safety information Regulatory and safety information Table 7 lists EMC compliance for various jurisdictions, while Table 9 lists compliance with Safety standards. Table 7: EMC compliance Jurisdiction Standard Description United FCC CFR 47 Class B Emissions: FCC Rules for Radio States Part 15 Frequency Devices (see Notes 1 and 2)
  • Page 156 Consult the dealer or an experienced radio/ TV technician for help. Note 2: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...

  • Page 157: Other

    EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich GermanyTable 9 lists EMC compliance for various jurisdictions...
  • Page 158 The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment. •...

  • Page 159: Other

    This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany...
  • Page 160 Regulatory and safety information...

  • Page 161: Index

    Index Index Call Charge 100 Call Forcing 64 About the IP Phone 2004 11, 151 Call Forward 77, 114 Accessory Connection Module (ACM) 147 Internal 115 Call Join 120 ACD calls 63 Call Page 99 Activity code 63 Call Park 93 additional key caps 147 Call party information 151 agent ID 58...
  • Page 162 Index Connect the components 29 97, 105, 112 Contrast adjustment 41 Feature display 152 Corporate Directory 143 Fixed key 152 Flexible Feature Code (FFC) 81, 87, 97, 103, 105, 106, 111, 112, 115, 116, 117, 118, 123, 152 Date/time display 151 Forced Camp-on 103, 104 Date/Time format 43 forward calls...
  • Page 163 Index Key-based Expansion Module 149 Observe Agent 74 keys Off-hook 153 Display Key 96 Onhook Default Path 52 on-hook dialing 82 Override 103, 105 Language display 42 override Last Number Redial 85 enhanced 103 Line (DN) key 15 Local Dialpad Tone 44 Local Mode 141 page 99 Log out...
  • Page 164 Index Resume Normal Mode 142 Return from Walkaway 70 Ring Again 84 ring tone 104 Ring type 53 ringback 104 Ringback/ring tone 153 Secondary DN calls 64 secure your telephone 118 Security features 22 Selectable Conferee Display and Disconnect 121 Services key 18, 153 Shared Directory Numbers 153 Soft keys (self-labeled) 153...
  • Page 165 Index Timed Reminder Recall 92 trace 96 Transfer 91, 96 Transfer to Supervisor 69 USB keyboard function keys 26 User Interface 154 Virtual Office 132 Virtual Office login 133 Virtual Office logout 138 Virtual Office on your Remote telephone 134 Vmsg 109 Voice Call 108 Voice Messaging control 109...
  • Page 166 Index...

  • Page 168: User Guide

    User Guide Copyright © 2005 Nortel Networks All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. Publication Number: P1002467 Document Release: Draft 0.02...

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