Display Agent Status - Nortel 1150E User Manual

Viewing queue status
To display information on your ACD queue:
DisplayQue
Press the Display Queue
Information on your current ACD queue appears on the display.
Calls
waiting
Number of
manned
positions
Forward
Note 1: In an MQA environment, the display will scroll through the different
queues at 2 second intervals. The queues are presented in the order in which
they were entered at login.
Note 2: The Display Queue Key may be configured on your
Nortel IP Phone 1150E as a Fixed Feature Key or as a Programmable Line
(DN)/Feature Key.

Display agent status

The Display Agent feature gives ACD Supervisors a summary of the
current status of all agent positions for which they have Agent Keys.
Press the
Display Agent
The display shows summary of the
current status of all agent positions which have a key assigned on the
supervisor's phone.
78
/
Key.
WAITING MAND LWAIT TOFQ
13 9
Callers Redial
Quit
DisplayAgt
Key.
/
Dsply Queue
0:20 0
Copy
Calls time
overflowed
into this queue
Length of
time first call
has waited
553-9093