Call Center Supervisor Features; Agent Keys; Answer Agent - Nortel 1150E User Manual

Call Center Supervisor features

In addition to the features described in this section, your network
administrator can assign any feature listed in the "Agent features" section
to a supervisor's telephone (except Supervisor).

Agent Keys

Agent Keys allow you to connect, observe, or monitor the status of each
Agent position. Each Agent Key is linked to a particular agent position and
can be used along with the Call Agent or Observe Agent Keys. The
following table shows the meaning of LCD indicator associated with an
Agent Key.
Indicator
Off
On
Slow Flashing
Fast Flashing

Answer Agent

When your phone rings and the Answer Agent indicator flashes:
Ans Agent
To disconnect an agent call:
Call Center Supervisor features
Agent Status
No agent logged in at this position.
Busy on an ACD call.
Waiting for an ACD call.
Busy on a non-ACD call.
1. Press the Answer Agent
position goes into Not Ready state and
you are connected to the agent.
1. Press the Release
Key. Your
Key.
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