Nortel 1120E Administration Manual
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Nortel 1120E Administration Manual

Sip firmware release 1.1
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Download this manual See also: User Manual, Operation & Installation Manual
SIP Firmware Release 1.1 for IP
Phone 1120E Administration
NN43112-300
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Summary of Contents for Nortel 1120E

  • Page 1 SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300...
  • Page 2 KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Sourced in Canada Nortel, the Nortel Logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    How to Get Help Getting Help from the Nortel Web site 9 Getting Help over the telephone from a Nortel Solutions Center 9 Getting Help from a specialist using an Express Routing Code 10 Getting Help through a Nortel distributor or reseller 10...
  • Page 4 Upgrade to the Minimum UNIStim Firmware 69 Identify the current version of UNIStim Firmware 69 Upgrade UNIStim Firmware to the minimum required UNIStim Firmware 72 Convert UNIStim Firmware to SIP Firmware on the IP Phone 1120E 75 Voice Quality Monitoring Feature overview 79...

  • Page 5: Contents

    Supported instant messaging 120 Maintenance and troubleshooting Convert SIP Firmware to UNIStim Firmware 123 IP Phone 1120E diagnostics 124 Index SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 6 6 Contents SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 7: New In This Release

    Maintenance and Troubleshooting section. January 2007 Standard 01.01. This is a new document created to support the IP Phone 1120E with SIP Firmware. SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 8 8 New in this release SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 9: How To Get Help

    Getting Help over the telephone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.

  • Page 10: Getting Help From A Specialist Using An Express Routing Code

    To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to www.nortel.com/erc...

  • Page 11: Introduction To This Guide

    Nortel IP Phone 1120E with a basic understanding of SIP. This guide is not intended for end users of the IP Phone 1120E. Many of the tasks outlined in the guide influence the function of the IP Phone 1120E on the network and require an understanding of telephony and IP networking.
  • Page 12 Simple Mail Transfer Protocol STUN Simple Traversal of UDP through NAT devices TFTP Trivial File Transport Protocol Terminal Proxy Server Time-to-live SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 13: Related Publications

    Related publications Other publications related to the SIP Firmware Release 1.1 for IP Phone 1120E Administration are: • SIP Firmware Release 1.1 for IP Phone 1120E Quick Reference Card (NN43112-105) • SIP Firmware Release 1.1 for IP Phone 1120E User Guide (NN43112-104) •...
  • Page 14 14 Introduction to this guide SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 15: Overview

    Firmware is different from the model number of an IP Phone 1120E with SIP Firmware. If you have an IP Phone 1120E with UNIStim Firmware, you can convert the firmware to SIP Firmware. The most recent version of SIP Firmware can be obtained from Nortel and installed on the IP Phone 1120E.

  • Page 16: Related Documentation

    IP Phone 1120E with SIP Firmware Related documentation The SIP Firmware Release 1.1 for IP Phone 1120E User Guide (NN43112-104) tells the end user how to use the IP Phone 1120E, including how to: • use the Context-sensitive soft keys and Navigation key cluster •...

  • Page 17: Installation Overview

    Note: All features are not available with all call servers. The IP Phone 1120E Getting Started Card included in the box with the IP Phone 1120E also contains useful information and explains how to: •...
  • Page 18 18 Overview Figure 2 Installation of IP Phone 1120E with SIP Firmware, page 1 of 2 SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 19 Introduction 19 Figure 3 Installation of IP Phone 1120E with SIP Firmware, page 2 of 2 SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 20: Supported Sip Proxy Servers

    MCS 5100 with CS 1000 CS 1500 CS 2000 SN09U CS 2000 SN10 CS 2100 SE09.1 CS 2100 SE10 14.0 BroadSoft SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 21: Before Installation

    IP Phone 1120E User Guide (NN43112-104) and the SIP Firmware Release 1.1 for IP Phone 1120E Quick Reference Card (NN43112-105). Ensure there is one IP Phone 1120E boxed package for each IP Phone 1120E being installed. Ensure that the IP Phone 1120E box includes:...
  • Page 22 Telephone number label and lens kit NTYS12AA 2.3 m (7 ft) CAT5 Ethernet cable NTYS13AA The IP Phone 1120E can be powered either by Power Over Ethernet (POE) or powered through an external power supply. Order the external power supply separately. Table 3...
  • Page 23 Preinstallation 23 Phone 1120E without these servers in MCS 5100 Release 3.5, but Nortel recommends using these servers to aid in the deployment and configuration of the IP Phone 1120E with SIP Firmware. Using DHCP and DNS servers with CS 2000 network is recommended but not mandatory.
  • Page 24 24 Before installation SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 25: Configure The Provisioning Server

    Configure the provisioning server ATTENTION If you have UNIStim Firmware on your IP Phone 1120E, the firmware must be converted from UNIStim to SIP before you proceed with the following instructions. See the chapter "Upgrade and convert the IP Phone 1120E firmware" (page for instructions on how to convert the firmware on an IP Phone 1120E from...

  • Page 26: Download The Sip Firmware To The Provisioning Server

    Download the SIP Firmware to the provisioning server To download the SIP Firmware, follow the steps in the next procedure. Procedure 3 Downloading SIP Firmware for the IP Phone 1120E from the Nortel Web site Step Action Go to www.nortel.com/support.
  • Page 27 Downloadable language files (more than one can be specified in each section) [FW] Firmware image [DIALING_PLAN] Dialing plan [TONES] Downloadable tones (.wav files) SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 28 Note: Some call servers do not yet support SIP URI dialing. Language files are simple text files containing all text prompts used by the IP Phone 1120E. Language files are used for the localization of the IP Phone 1120E without firmware upgrade. Each language file has a header that contains a firmware load version with which this file is associated.
  • Page 29 IP Phone 1120E. If the version is not applicable, as in the case of language files, the date of the file must be used for the decision.
  • Page 30 Optional keywords in the Provisioning file are: • PROMPT [YES | NO] is used to indicate if the IP Phone 1120E should prompt the user for an update before the operation is performed. This command is optional with the default set to NO.

  • Page 31: Create The Device Configuration File On The Provisioning Server

    IP Phone 1120E to contact the provisioning server and attempt to read the Provisioning file. A Soft Reset (Srvcs -> System -> Reset Phone) does not cause the IP Phone 1120E to retrieve the Provisioning file. Create the Device Configuration file on the provisioning server After the IP Phone 1120E downloads the provisioning file, the IP Phone...
  • Page 32 Feature configuration VMAIL MAX_INBOX_ENTRIES commands VMAIL_DELAY MAX_OUTBOX_ENTRIES AUTOLOGIN_ENABLE MAX_REJECTREASONS AUTO_UPDATE MAX_CALLSUBJECT AUTO_UPDATE_TIME MAX_PRESENCENOTE AUTO_UPDATE_TIME_ DEF_LANG RANGE MAX_IM_ENTRIES TRANSFER_TYPE MAX_ADDR_BOOK_ENTRIES REDIRECT_TYPE ADDR_BOOK_MODE SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 33 VQMON_PUBLISH PACKET_LOSS_EXCE Monitoring (VQMon) VQMON_PUBLISH_IP JITTER_ENABLE configuration LISTENING_R_ENABLE JITTER_WARN commands LISTENING_R_WARN JITTER_EXCE LISTENING_R_EXCE DELAY_ENABLE PACKET_LOSS_ENABLE DELAY_WARN PACKET_LOSS_WARN DELAY_EXCE SESSION_RPT_EN SESSION_RPT_INT SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 34: Device Configuration Commands

    — ip_address - the IP address of the SIP proxy server • SERVER_PORT[x]_[y] [port_number] configures the signaling ports for each proxy. — x - the domain number SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 35 • UPDATE_USERS [YES | NO] affects the default user names stored in the IP Phone 1120E. If this flag is set to YES, the default user names are overwritten each time a new device configuration file is downloaded. — YES - the default user names are overwritten each time a new device configuration file is downloaded.

  • Page 36: Vmail_Delay

    36 Configure the provisioning server If the IP Phone 1120E is behind a firewall, it is very likely that you must keep SIP_PING enabled, unless an alternate method of keeping the firewall pinhole open is used. The default value is yes if not specified in the device configuration file.

  • Page 37: Transfer_Type

    — MCS - when the IP Phone 1120E receives either 301 (moved permanently) or 302 (moved temporarily) during registration, it is assumed the IP Phone 1120E is moved to a new MCS 5100 system (proxy+registrar) and all subsequent messages are sent to the new address.
  • Page 38 — YES - means that the request must come directly from the proxy server. YES is the default to enable proxy checking. — NO - means the request can be sent directly to the IP Phone 1120E. (NO is only suitable in a few situations).
  • Page 39 DST time at the appropriate date and converts the time to and from DST. The calculations used are based on the new rules applicable to DST in 2007. The IP Phone 1120E is set up to use the North American DST scheme.

  • Page 40: Max_Inbox_Entries

    43200 • FORCE_TIME_ZONE [YES | NO] allows you to force the timezone offset on each user’s IP Phone 1120E. The default is NO. — YES - forces the IP Phone to use the TIMEZONE_OFFSET specified in the device configuration file.

  • Page 41: Max_Rejectreasons

    MAX_PRESENCENOTE [x] is used to restrict the maximum number of presence notes and takes a number as a parameter. The default limit is 20. — x - the maximum number of presence notes that an IP Phone 1120E can receive. •...

  • Page 42: Disable_Privacy_Ui

    — BOTH - attempts to download a network address book and keep a copy on the IP Phone. If a network address book is available, the IP Phone 1120E functions as if NETWORK mode has been selected. • HOLD_TYPE [RFC2543 | RFC3261] is used to select the protocol to hold a call.

  • Page 43: Sntp_Server

    • SNTP_SERVER [ip_address] is the IP address or FQDN of the NTP server that provides the time and date to the IP Phone 1120E. If this is not specified, the IP Phone does not generate any NTP requests. — ip_address - the IP address of the NTP server in either Fully Qualified Domain Name (FQDN) or non-FQDN format..

  • Page 44: Force_Cfwd_Notify

    FORCE_CFWD_NOTIFY [YES | NO ] allows the administrator to force the behavior of the DEFAULT_CFWD_NOTIFY value on all users who login to the IP Phone 1120E. The default setting is NO. — YES - the DEFAULT_CFWD_NOTIFY configuration value is forced into effect for the user.
  • Page 45 You can select the country specific tone. The default tone is the North American tone. — frequency1 - the frequency of tone 1. — frequency2 - the frequency of tone 2. SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 46: Fastbusy_Tone

    — on_time - the duration of the tone when it is on. A -1 indicates a continuous tone. — off_time - the duration when no tone is played. The IP Phone 1120E supports using WAV files to replace the ringtone Frequency/Cadence pattern. For a system-wide setting, the country default values can be used.

  • Page 47: Stun_Server_Ip1

    • NAT_TTL[x] is used to set the NAT Time-to-live (TTL), the binding lifetime in seconds. This command causes the IP Phone 1120E to ping the ports at regular intervals shorter than the TTL to prevent the NAT from tearing down the ports. The default is 2 minutes (120 seconds).

  • Page 48: Packet_Loss_Exce

    Jitter detection on incoming RTP packets inter-arrival time. The value is represented in 1/65536 of a second. — YES - enables jitter detection — NO - disables jitter detection SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 49: Jitter_Warn

    System commands • ADMIN_PASSWORD [password] is used to change the default administrator password of the IP Phone 1120E that is used for unlocking network menus. The default is 26567*738. — password - the administrator password. SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard...

  • Page 50: Create The Dialing Plan File On The Provisioning Server

    The purpose of the dialing plan is so that the end user does not have to press the send or # key to have the IP Phone 1120E with SIP Firmware send the initial message to start the call.
  • Page 51 Create the Dialing Plan file on the provisioning server 51 The IP Phone 1120E with SIP Firmware uses a dialing plan to recognize a call as an emergency call when it sends an INVITE. The dialing plan can have multiple emergency numbers. See the chapter "Emergency 911 -...

  • Page 52: Dialing Function Description

    As most telephone users are used to dialing digits to indicate the address of the destination, there is a need to specify the rule by which digits are transformed into a URI. The IP Phone 1120E with SIP Firmware dialing plan contains two sections delimited by two percent signs (%%).
  • Page 53 Sip:4567; phone-context=nortel.com;user=phone. The timeout of stopping the collection of digits is 7 seconds. SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 54 54 Configure the provisioning server The "#" character at the end of the digit map causes the IP Phone 1120E to dial the matched dialing plan immediately. DRegex The Digit Regular Expression (DRegex) syntax is a telephony-oriented mapping of Portable Operating System Interface (POSIX) Extended Regular Expressions (ERE).
  • Page 55 Create the Dialing Plan file on the provisioning server 55 Figure 10 DRegex rules SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 56: Downloadable Wav Files

    "Download the SIP Firmware to the provisioning server" (page 26).) The WAV files have a maximum size of 128 Kbytes each for the IP Phone 1120E. The file format is restricted to ITU-T A-law or u-law (8.0 kHz, 8-bit, mono or 16.0 kHz, 16 bit mono ).

  • Page 57: Configure The Dhcp Server

    IP Phone 1120E with SIP Firmware. Partial DHCP mode After the IP Phone 1120E with SIP Firmware is configured to operate in Partial DHCP mode, the DHCP server does not need any special configuration to support an IP Phone 1120E with SIP Firmware. The IP...

  • Page 58: Full Dhcp Mode

    (Nortel-SIP-Phone-A). After the IP Phone 1120E is configured to operate in Partial DHCP mode, the DHCP server needs no special configuration to support an IP Phone 1120E. Using Partial DHCP, an IP Phone 1120E can obtain its IP address, subnet mask, and gateway IP address. The remainder of the configuration information is manually entered on the IP Phone 1120E.

  • Page 59: Configure The Dhcp Server To Support Full Dhcp Mode

    Class Identifier (Option 60) and sends back OFFER, which also includes the same Vendor Class Identifier. This makes it possible to notify the IP Phone 1120E with SIP Firmware that the server is IP Phone-aware, and that it is safe to accept the offer from the server.
  • Page 60 The following table lists the Device Settings parameters requested by the IP Phone 1120E in the Parameter Request List option (Option Code 55) in the DHCPDISCOVER and DHCPREQUEST messages. The DHCPOFFER and the DHCPACK reply messages from the DHCP server must contain the options in the following table.

  • Page 61: Dhcp Vlan Auto Discovery

    Full DHCP or Partial DHCP and it is required only when you are configuring the VLAN Auto Discovery in the Device Settings menu on the IP Phone 1120E. Auto Voice VLAN Discovery is only possible in Full and Partial DHCP mode.
  • Page 62 62 Configure the DHCP server After multiple VLAN IDs are returned from the DHCP server, the IP Phone 1120E tries to connect to each of the VLANs, following the order in which VLAN IDs are specified in the DHCP option.

  • Page 63: Physically Install The Ip Phone 1120E

    The cable routing tracks are now accessible. Connect the AC power adapter (optional). Connect the adapter to the AC adapter jack in the bottom of the IP Phone 1120E. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand.
  • Page 64 Put the IP Phone 1120E in the wall-mount position (optional). If the IP Phone 1120E is to be mounted on the wall, put it in the wall-mount position by holding the tilt lever and pressing the IP Phone 1120E towards the base until the IP Phone 1120E is parallel with the base.
  • Page 65 Physically install the IP Phone 1120E 65 The following figure shows the connections on the IP Phone 1120E. Figure 11 IP Phone 1120E connections SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 66 66 Physically install the IP Phone 1120E SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 67: Upgrade And Convert The Ip Phone 1120E Firmware

    Phone 1120E is not installed with the minimum version of UNIStim firmware, proceed to the section "Upgrade to the Minimum UNIStim Firmware" (page 69). To convert the firmware on the IP Phone 1120E from SIP to UNIStim, see the section "Maintenance and troubleshooting" (page 123).

  • Page 68: Modify The Sip Provisioning File

    Engine box to obtain the Search Results. From the Search Results, select the appropriate version of the SIP Firmware for the IP Phone 1120E, for example, SIP IP Phone 1120E Release 0625C1HD26.bin. Place the selected firmware on the provisioning server.

  • Page 69: Upgrade To The Minimum Unistim Firmware

    —End— Upgrade to the Minimum UNIStim Firmware The IP Phone 1120E can be ordered with UNIStim Firmware installed or with SIP Firmware installed. You can convert the firmware on an IP Phone 1120E from UNIStim to SIP. To successfully convert the firmware from UNIStim to SIP, the UNIStim Firmware version on your IP Phone 1120E must be 0625C1H or higher.
  • Page 70 UNIStim Firmware before a conversion to SIP Firmware. —End— Procedure 8 Checking the UNIStim Firmware version on an IP Phone 1120E already in use Step Action Press the Globe/Services key on the IP Phone 1120E twice quickly.
  • Page 71 UNIStim Firmware version names contain numbers and letters. Use the last three characters in a version to compare the version of UNIStim on an IP Phone 1120E (0625C1H) with the minimum required version for the upgrade. Note that C23 is greater than C1H and C1B is less than C1H.

  • Page 72: Upgrade Unistim Firmware To The Minimum Required Unistim Firmware

    To download the UNIStim Firmware for the IP Phone 1120E from the Nortel Web site: 1. Go to www.nortel.com/support. 2. Log on to the Nortel Web site with a valid Nortel User ID and Password. SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard...
  • Page 73 If the download is successful, the display shows [FW] writing… and the blue LED flashes. After the firmware image is downloaded to the IP Phone 1120E, the display shows [FW] finished..., the blue LED stops flashing, and the IP Phone 1120E resets.
  • Page 74 If the download is successful, the display shows [FW] writing… and the blue LED flashes. After the firmware image is downloaded to the IP Phone 1120E, the display shows [FW] finished... the blue LED stops flashing, and the IP Phone 1120E resets.

  • Page 75: Convert Unistim Firmware To Sip Firmware On The Ip Phone 1120E

    Convert UNIStim Firmware to SIP Firmware on the IP Phone 1120E The IP Phone 1120E can be ordered with UNIStim Firmware installed or with SIP Firmware installed. If an IP Phone 1120E is installed with UNIStim Firmware, it runs with SIP Firmware only if the firmware is converted from UNIStim to SIP.
  • Page 76 TFTP server. Select the Apply&Reset Context-sensitive soft key to save the settings and reset the IP Phone 1120E. The following messages display on the IP Phone 1120E as the IP Phone 1120E cycles through the conversion process, one after the other: 1.
  • Page 77 123). 1. TFTP file transfer takes approximately 15 seconds. 2. File writing takes 2.5 minutes. The IP Phone 1120E displays the message [FW] writing… and the blue Data Waiting LED flashes. 3. After the new SIP Firmware writing is finished, the blue LED stops flashing and the telephone displays [FW] finished and then reboots.
  • Page 78 78 Upgrade and convert the IP Phone 1120E firmware SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 79: Voice Quality Monitoring

    A subset of these statistics is also available for the user to view on the IP Phone 1120E by selecting the Audio softkey and then the Monitor Audio Quality menu item.

  • Page 80: How Vqmon Works

    80 Voice Quality Monitoring How VQMon works When the IP Phone 1120E detects that a particular voice quality metric has exceeded a threshold (defined in the device configuration file), the IP Phone sends a message to the server indicating that there is an issue. If the issue persists then the IP Phone reports another message indicating that there is an exceeded value at regular intervals.

  • Page 81: Device Settings On The Ip Phone 1120E With Sip Firmware

    Device Settings on the IP Phone 1120E with SIP Firmware ATTENTION An IP Phone 1120E with SIP Firmware displays different menus than the menus displayed on an IP Phone 1120E with UNIStim Firmware. Introduction This chapter details how to configure the Device Settings parameters on the IP Phone 1120E with SIP Firmware.

  • Page 82: 802.1X (Eap) Port-Based Network Access Control

    Authentication, Authorization, and Accounting (AAA) schemes, such as Remote Authentication Dial In User Service (RADIUS). RADIUS is defined in RFC 2865. The IP Phone 1120E with SIP Firmware supports only the MD5 authentication method. 802.1x defines the following three roles: 1.

  • Page 83: Authorization

    802.1x authentication after the Ethernet connection (network interface only) is restored following a network link failure. However, if the IP Phone 1120E resets, it assumes the Layer 2 link has remained in service and is authenticated. The IP Phone 1120E fails to authorize if the DeviceID and the IP Phone 1120E passwords do not match the DeviceID and IP Phone 1120E passwords provisioned on the RADIUS Server.

  • Page 84: Set Ip

    84 Device Settings on the IP Phone 1120E with SIP Firmware • Gateway • DNS IP • Provisioning server IP, protocol, and, if user authentication is required to access the provisioning server, the user credentials Note: TFTP protocol does not require user authentication. Device ID and password are ignored.

  • Page 85: Vlan Filter

    VLAN. Disable PC Port With a disabled PC Port, the IP Phone 1120E with SIP Firmware does not receive or send packets to or from the PC port. No device can use the PC port to connect to the network.

  • Page 86: Data Vlan

    86 Device Settings on the IP Phone 1120E with SIP Firmware Data VLAN Configure the Data VLAN (the VLAN applicable to the PC port). The behavior of the PC port is summarized in the following table. Table 18 PC Port (incoming traffic from PC)

  • Page 87: Duplex

    ATTENTION Nortel recommends that Auto Negotiation mode is used on the network and the IP Phone 1120E. Use Full Duplex mode only when the entire network is running in Full Duplex mode. Otherwise, a duplex mismatch results. Note: Changing the speed, or the duplex mode, or both on the IP Phone 1120E changes both the LAN Ethernet port and PC Ethernet Port interfaces.

  • Page 88: Pvqmon Ip

    Enter the Time to Live (TTL) in seconds for the NATport if STUN is enabled. The Nortel IP Phone 1120E with SIP Firmware pings the open ports on an interval less than the TTL to prevent the NAT from tearing down the ports.

  • Page 89: Configure The Device Settings

    Moves highlight up Right Selected current menu item Left Closes menu Select key (center of cluster) Selects current menu item SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 90 90 Device Settings on the IP Phone 1120E with SIP Firmware Menu items can also be accessed through the IP Phone 1140E keypad. Press the number (1-4) corresponding to a menu item to highlight that menu item. Press the Select key to select the highlighted menu item.
  • Page 91 To configure the DNS, enter the IP address of the local DNS server. Table 27 DNS configuration DNS IP : 0.0.0.0 SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 92 92 Device Settings on the IP Phone 1120E with SIP Firmware Choose one of the following for Voice VLAN: No, Auto or 4095. Enable or disable the VLAN Filter. Press the Select key to enable the VLAN Filter. A check mark in the VLAN Filter box indicates that the VLAN Filter is enabled.
  • Page 93 Provisioning parameters. • Server URL: Enter the URL of the provisioning server in the Server URL box. SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 94 94 Device Settings on the IP Phone 1120E with SIP Firmware Table 33 Server URL configuration Provisioning 0.0.0.0 Server URL: • Protocol: Select either TFTP, FTP, or HTTP used for provisioning in the Protocol box. Table 34 Protocol configuration Protocol:...
  • Page 95 NAT Media : STUN None STUN • NAT TTL: Enter the Time to Live (TTL) in seconds for the NAT traversal. SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 96 96 Device Settings on the IP Phone 1120E with SIP Firmware Table 40 NAT TTL configuration NAT TTL : • STUN S1 IP: Enter an IP address for the STUN S1 IP device. Table 41 STUN S1 IP configuration STUN S1 IP : 00.

  • Page 97: Multiple Appearance Directory Number (Single Call Arrangement)

    DN causes all the telephones in the group to ring. Any user of an IP Phone 1120E with the MADN SCA feature can put a call on hold or can prevent others from joining in the active call.

  • Page 98: Privacy

    A user can activate the privacy service by putting the current session on hold and dialing the privacy code. The CS 2000 connects the IP Phone 1120E to the Media Application Server (MAS) to hear a confirmation for its request and terminates the session.

  • Page 99: Emergency 911 - Operator Control Of Disconnect

    911 operator to ring back the calling party. In VoIP calls, 911 support is an evolving standard. If the user of an IP Phone 1120E attempts to disconnect a 911 call after the 911 operator has answered, the IP Phone 1120E switches to hands-free mode.

  • Page 100: Dialing Plan Configuration

    To allow operator control of disconnect during a 911 call, the IP Phone 1120E must identify a 911 call as soon as a 911 call is initiated. The IP Phone 1120E uses an emergency flag in the dialing plan to identify a 911 call.

  • Page 101: Ip Phone 1120E Restrictions

    If functionality is restricted, the associated buttons and Context-sensitive soft keys are not accessible or do not respond. Distinctive Ringing feature The IP Phone 1120E does not support the CS 2000 and CS 2100 Distinctive Ringing feature. SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard...
  • Page 102 102 IP Phone 1120E restrictions SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 103: Nat Firewall Traversal

    To initiate a STUN lookup, the IP Phone 1120E sends one or more Binding Request packets using UDP to the STUN server. These packets must be sent from the same IP address that the IP Phone 1120E uses for the other protocol, because this is the address translation information that the IP Phone 1120E tries to discover.
  • Page 104 104 NAT firewall traversal The IP Phone 1120E supports two methods for NAT traversal of the signaling path: • SIP_PING • STUN The NAT traversal method can be selected manually through the Device Settings menu or configured through the device configuration file. The default NAT traversal method is NONE.

  • Page 105: Three-Port Switch And Vlan Functionality

    When only voice VLAN is enabled on three-port switch, all kinds of frames go to the Network, the IP Phone 1120E receives only the frames with Voice VLAN tagged and send all frames with Voice VLAN tagged. PC or Local Networks receive all kinds of frames.
  • Page 106 Tagging the incoming frame (Port 1) frame untagged and untagged and forwarding it to forwarding it to network network port. port. SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 107 Sending all kinds of frames. VLAN configuration can be done either manually or through DHCP. Refer to "Device Settings on the IP Phone 1120E with SIP Firmware" (page 81) more detail on configuring VLANs. SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard...
  • Page 108 108 Three-port switch and VLAN functionality SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 109: Sip Messages Supported By The Ip Phone 1120E

    Proxy detection, monitoring and Nortel call server specific firewall traversal REGISTER For user registration REFER For transfer NOTIFY SUBSCRIBE PUBLISH For VQMon Publish SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 110: Sip Responses

    110 SIP messages supported by the IP Phone 1120E PRACK No support for PRACK-specific early-media negotiation scenarios MESSAGE UPDATE SIP responses The following SIP responses are also supported: • 1xx Response--Information Responses • 2xx Responses--Successful Responses • 3xx Response--Request Failure Responses •...

  • Page 111: 2Xx Response--Successful Responses

    When receiving this request the IP Phone 1120E contacts the new address in the Contact header field. 380 Alternate service SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 112: 4Xx Response--Request Failure Responses

    112 SIP messages supported by the IP Phone 1120E 4xx Response--Request failure responses 4xx Response Receive Send Comments The IP Phone 1120E generates a 400 Bad Request response for various failure conditions generally when a 400 Bad request request is invalid, and a more specific error response does not apply.
  • Page 113 See default handling. Incomplete See default handling. The IP Phone 1120E does not attempt to retry the 485 Ambiguous request. SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 114: 5Xx Response--Server Failure Responses

    114 SIP messages supported by the IP Phone 1120E The IP Phone 1120E can respond with this if the user is on the IP Phone 1120E, and the IP Phone 1120E has reached its maximum number of allowed calls and cannot present the 486 Busy Here incoming call to the user.

  • Page 115: 6Xx Response--Global Responses

    Default error handling All 4xx/5xx/6xx responses (with the exception of 401/407) received by the IP Phone 1120E when attempting to initiate a call result in the display of an error on the screen, and typically results in fast or regular busy tone.
  • Page 116 116 SIP messages supported by the IP Phone 1120E Alert-Info Allow Allow-Events Authentication-Info Authorization Call-Id Call-Info Contact Content-Disposition Content-Encoding Content-Length Content-Type Cseq Date Expires Error-Info Max-Forwards Mime-Version Organization P-Access-Network-Info SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright ©...
  • Page 117 P-Asserted-Identity P-Associated-URI P-Called-Party-ID P-Charging-Function-Addresses P-Charging-Vector P-Media-Authorization P-Preferred-Identity P-Visited-Network-ID Path Priority Privacy Proxy-Authenticate Proxy-Require RAck Reason Record-Route Refer-To Referred-By Remote-Party-ID Replaces SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 118: Session Description Protocol Usage

    118 SIP messages supported by the IP Phone 1120E Reply-To Require Resource-Priority Retry-After Route RSeq Server Service-Route Subject Supported Timestamp Unsupported User-Agent Warning WWW-Authenticate Session description protocol usage SDP Headers Supported? v---Protocol version SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard...

  • Page 119: Sdp And Call Hold

    SDP and Call Hold The IP Phone 1120E can support sending and receiving of hold using the method specified by RFC2543 and RFC3261/3264. Transport layer protocols Protocol Supported?

  • Page 120: Sip Dtmf Digit Transport

    120 SIP messages supported by the IP Phone 1120E S/MIME SIP DTMF Digit transport Transport type Supported? RFC 2833 In-band tones Out-of-band tones Yes (vnd.nortelnetworks.digits) Supported subscriptions Subscription type Supported Nortel Call Server specific address-book call-park dialog presence message-summary ua-profile...
  • Page 121 Supported instant messaging 121 Nortel unencrypted Nortel encrypted SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 122 122 SIP messages supported by the IP Phone 1120E SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...

  • Page 123: Maintenance And Troubleshooting

    Convert SIP Firmware to UNIStim Firmware The IP Phone 1120E can be ordered with UNIStim Firmware installed or with SIP Firmware installed. If you have an IP Phone 1120E with UNIStim Firmware, and you convert the firmware from UNIStim to SIP, the UNIStim Firmware is overwritten.

  • Page 124: Ip Phone 1120E Diagnostics

    Network-related issues can be debugged using Network Diagnostic Utility (NDU) built into the IP Phone 1120E. Another way to diagnose a problem on an IP Phone 1120E is to capture a message trace using any appropriate software. The IP Phone 1120E has Problem Determination Tools (PDT). These can be accessed through a Telnet session using the IP address of the IP Phone 1120E (for login and password, contact Nortel).
  • Page 125 Problem: Firmware Conversion Failures There are four different boot loaders in the FLASH and application load. Various boot loaders are used to recover the IP Phone 1120E in case of any failure occurs. •...
  • Page 126 Problem: Provisioning Error is displayed on the IP Phone 1120E display. The Provisioning Error is displayed on the screen when the IP Phone 1120E is unable to contact the TFTP, FTP, or HTTP server. SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard...

  • Page 127: Index

    Create the device configuration file on the Disable PC Port configuration provisioning server 31 Distinctive ringing feature 101 DNS configuration SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 128 IP Phone 1120E diagnostics 124 Proactive Voice Quality Monitoring IP Phone 1120E Getting Started Card 16 (PVQMon or VQMon) 79 SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 129 VQMon configuration commands 47 SIP responses 110 VQMon set-up 79 SIP responses - 1xx Response 110 SIP responses - 2xx Response 111 SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 130 130 Index SIP Firmware Release 1.1 for IP Phone 1120E Administration NN43112-300 02.03 Standard 27 May 2008 Copyright © 2008, Nortel Networks...
  • Page 132 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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