Viewing Queue Status; The Acd Calls Waiting Status Indicator; Display Queue - Nortel 1150E User Manual

Viewing queue status

The ACD Calls Waiting status indicator

Author's note:
Waiting for updated graphics.
The LCD indicator beside the Calls Waiting key gives you a visual
indication of the number of calls in the ACD queue. The following table
lists the four states of the Calls Waiting LCD indicator.
Indicator
Off
On
Slow Flashing
Fast Flashing
Note: If your telephone is configured for the Display Queue feature,
the LED/LCD indicator beside the feature key functions as a Calls
Waiting status indicator.

Display Queue

The Display Queue feature allows you to access the status of calls in an
ACD queue. The information displayed includes: number of calls waiting
in the queue, number of agent positions occupied for the queue, the
length of time that the oldest call has waited in the queue, and the number
of calls that have been overflowed into the queue.
Queue Status
Light
Normal
Busy
Overloaded
Viewing queue status
Meaning
There are few or no calls waiting.
An acceptable number of calls are
waiting.
Calls are backing up in the queue.
Calls overflowing to this queue
will not be accepted.
Too many calls are in the queue.
New calls are being overflowed to
another queue.
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