Call Center Agent/Supervisor Features; Headset Interface - Nortel 1150E User Manual

Call Center Agent/Supervisor
Features
This section describes features and procedures common to both the Call
Center Agent and the Call Center Supervisor.

Headset interface

The Headset Key is used to switch between the headset and the handset
mode of operation. If you do not have the optional handset installed, all
calls will be connected to your headset. The LED lights steadily to indicate
you are in headset mode. The headset LED is dark (unlit) if you are in
handset mode.
If you have the handset option installed, press the Headset Key to enter
handset mode. The headset LED will go dark, and all calls will be
presented to the handset. Lift the handset and press a DN or In-Calls key
to receive calls. To make outgoing calls using your handset, lift the
handset and press an individual DN Key to receive dial tone. If you want
to return to headset mode press the Headset Key. The headset LED will
light steadily, and all calls will be presented to the headset.
Note: Refer to your distributor for recommended headset types for
use with the Nortel IP Phone 1150E.
Test your headset with the telephone before using the telephone to
receive calls. In a noisy environment, an amplified headset is an option.
Select Headset type in the Options list and choose Type 1, Type 2, or
Amplified. When an amplified headset is used, there are two methods of
volume control: the
volume control on the headset amplifier. You should adjust the telephone
volume before adjusting the headset volume. To provide the best
communication with the least amount of distortion, the headset volume
control should have a higher setting than the telephone volume control.

Call Center Agent/Supervisor Features

Volume Control Bar on the telephone and the
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