Nortel 1150E User Manual page 68

Call Center Agent features
If you are on a call and hear a buzz and the Supervisor indicator
flashes:
To call your supervisor:
To return to the ACD call:
To Conference your Supervisor during a call in progress:
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1. Press the Hold
2. Press the Supervisor
1. Press the Supervisor
a call, this automatically puts the call in
progress on Hold.
1. Press the In-Calls
1. Press the Supervisor
on hold and you can talk privately with
your supervisor.
2. Press the Supervisor
time to have a three-way conversation
with the supervisor and the caller.
Key.
Key.
Key. If you are on
Key.
Key. The caller is
Key a second