Activate Make Set Busy - Nortel 1150E User Manual

Call Center Agent features
When you are ready to take ACD calls again:

Activate Make Set Busy

Make Set Busy allows you to make your telephone appear busy to all
callers.
To activate Make Set Busy:
To deactivate Make Set Busy:
66
1. Press either the
Ready Key to enter the ACD queue.
Note: If you Press the In-Calls Key
during an ACD call, the call is
disconnected.
Note: Press the
the handset and enter the Make Set
Busy Activate FFC.
1. Press the Make Busy
time, or lift the handset and enter the
Make Set Busy Deactivate FFC.
In-Calls Key, or the
Make Busy Key or lift
Key a second
Not