Page 1 Title page Nortel Communication Server 1000 IP Phone 1120E User Guide...
Page 3: Revision History
Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5. June 2009 Standard 03.03. This document is up-issued to support Nortel Communications Server 1000 Release 6.0. June 2009 Standard 03.02. This document is up-issued to support Nortel Communications Server 1000 Release 6.0.
Page 4 Revision history April 2008 Standard 02.03. This document is up-issued to support Nortel Communications Server 1000 Release 5.5 for UNIStim 3.0. May 2007 Standard 01.01. This document is up-issued to support CS 1000 Release 5.0.This document reflects the new document number.
Page 5: Table Of Contents
Contents About the Nortel IP Phone 1120E ....11 Basic features ........11 Telephone controls .
Page 6 Contents Selecting a language ......59 Selecting date and time format ....60 Accessing display diagnostics .
Page 7 Contents Using the 4. Lock Menu ......87 Making a call ........88 Using Off-hook dialing .
Page 8 Contents Tracing a malicious call ......112 Incoming calls ........113 Using Automatic Answerback .
Page 9 Contents Using Privacy Release ......138 Using Radio Page ....... . . 139 Using Voice Call .
Page 10 Contents DenAn regulatory notice for Japan ....182 Index ......... . 183...
Page 11: About The Nortel Ip Phone 1120E
About the Nortel IP Phone 1120E About the Nortel IP Phone 1120E The Nortel IP Phone 1120E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys.
Page 12 About the Nortel IP Phone 1120E • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting ringer, speaker, handset, and headset volume • six specialized feature keys: — Quit — Directory —...
Page 13: Telephone Controls
Figure 2: IP Phone 1120E Telephone controls This section describes the controls on the IP Phone 1120E. In some geographic regions, the IP Phone 1120E is offered with key caps that have English text labels. In this document, text in parentheses indicates...
Page 14 About the Nortel IP Phone 1120E Table 1: Telephone controls Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature. When a triangle appears before a soft key label, the feature is active.
Page 15 About the Nortel IP Phone 1120E Press the Mute key to listen to the receiving party without transmitting. Press the Mute (Mute) key again to return to two-way conversation. Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator, located on the...
Page 16 When a message is waiting, the red Visual Alerter/Message Waiting indicator flashes. Also, when the ringer sounds, this indicator flashes. When your IP Phone 1120E firmware is being updated, the blue Feature Status Lamp flashes. To find out if additional features are...
Page 17 About the Nortel IP Phone 1120E Press the Copy Key to copy entries to your Personal Directory from other lists, such as (Copy) the Caller List, Redial List, and Corporate Directory. Press the Quit/Stop key to exit an active menu or dialog. Pressing the...
Page 18 About the Nortel IP Phone 1120E Press the Services key to open the Services menu, and use the navigation keys to access (Services) the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics —...
Page 19 About the Nortel IP Phone 1120E • Password Admin: — Station Control Password Password Admin menu is not available on all IP Phone 1120E sets. • Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.
Page 20: Telephone Display
Because the IP Phone 1120E only has a single-line information display area, you are prompted to scroll through any additional lines of information. For example, during an incoming call, only the Directory Number (DN) appears if the caller name is greater than 10 characters.
Page 21: Call Features And Flexible Feature Codes
Flexible Feature Codes (FFCs) must be assigned to your IP Phone and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone. Security features The following security features are available on your IP Phone 1120E: • Using Encrypted Calling •...
Page 22 About the Nortel IP Phone 1120E Your system administrator defines your initial SCPW. Contact your system administrator for detailed information. To change your password (SCPW): 1. Press the Services key. (Services) 2. Press the Up/Down navigation keys to scroll and highlight Password Admin.
Page 23 If you are locked out of your IP Phone 1120E, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 1.
Page 24 About the Nortel IP Phone 1120E 6. Choose one of the following soft keys: — to accept the selection — to return to the Directory menu Done 7. Press the Done soft key.
Page 25: Entering And Editing Text
Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1120E using the following methods: • “Entering text using the dialpad” on page 25 • “Editing text using the soft keys” on page 26 •...
Page 26: Editing Text Using The Soft Keys
6. Press the Next soft key to submit your changes. Table 3 describes the soft key editing functions on your IP Phone 1120E. Table 3: Editing soft key description (Part 1 of 2) Description Cancel Action is cancelled.
Page 27: Entering Text Using The Usb Keyboard
Entering and editing text Table 3: Editing soft key description (Part 2 of 2) Description Case Switch the next character to either uppercase or lowercase. Delete Backspace one character. Done/Select/Enter Meaning depends on application. Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.
Page 28: Connecting The Components
Connecting the components Connecting the components Figure 4 shows connections on the IP Phone 1120E. Figure 4: IP Phone 1120E connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use.
Page 29: Before You Begin
Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1120E into a regular phone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your phone into a 10/100/1000BaseT Ethernet jack.
Page 30 Connecting the components Figure 5: Release the IP Phone 1120E from the stand Use the following steps to connect the components of your phone. 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 31, and remove the stand cover.
Page 31 Use your IP Phone 1120E with the approved Nortel AC Adapter (model NTYS17BAE6). Note 1: The IP Phone 1120E supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5e...
Page 32 6. If you are connecting your PC through the phone, you require a second CAT5e cable. Only one cable is included with the IP Phone 1120E package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the RJ-45 connector and thread it through the channel.
Page 33 Connecting the components Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your IP Phone 1120E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not provided).
Page 34 Connecting the components Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 page 33 (Method B).
Page 35: Virtual Private Network
— Windows XP — Windows Vista — Macintosh OS • Ensure that you received a copy of the provisioning files from your network administrator. The following files should be included: — Nortel Phone VPN Configuration Wizard.jar — provisioning files (for example: system.prv)
Page 36: Connecting Your Ip Phone
— UDP Port 69 (TFTP) — TCP Port 80 (HTTP) — UDP Port 49000 Note: The Nortel Phone VPN Configuration Wizard.jar file creates a log.txt file during execution. This file is helpful to troubleshoot problems you experience using the Nortel Phone VPN Configuration Wizard.jar.
Page 37 Virtual Private Network Figure 8: IP Phone connected to the modem Figure 9: IP Phone connected to the router...
Page 38: Qos Configuration Recommendations
Some network equipment allows you to isolate devices from each other. If you are unsure, it is recommended that you temporarily connect your PC to the IP Phone to run the initial Nortel Phone VPN Configuration Wizard. See Figure 8, "IP Phone connected to the modem", on page...
Page 39: Installing And Configuring Vpn
1. Follow the instructions provided by your system administrator to obtain the required files. 2. Power-down the IP Phone. 3. Run the Nortel Phone VPN Configuration Wizard.jar file. The Welcome & language selection window of the Wizard appears, as shown in...
Page 40 Virtual Private Network Figure 11: Welcome & language selection window Select your language preference. The following languages are supported: • Arabic • Chinese - simplified • Chinese - traditional • Czech • Danish • Dutch • English • Finnish • French •...
Page 41 Virtual Private Network • Hungarian • Italian • Japanese - Katakana • Japanese - Kanji • Korean • Latvian • Norwegian • Polish • Portuguese • Russian • Spanish • Swedish • Turkish 5. Click Next. The Equipment Setup and VPN window appears, as shown in Figure...
Page 42 6. Verify that the modem, IP Phone, and PC are connected properly. 7. Disconnect any VPN connection currently running on your PC. See Figure 4, "IP Phone 1120E connections", on page 28 to confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Phone are connected correctly.
Page 43 Virtual Private Network Figure 13: Locate Data Files window 9. Click Browse to locate the provisioning files provided by your system administrator if the wizard was not able to locate the files. 10. Click Next. The Prepare Phone for Configuration window appears as shown in Figure 14 on page...
Page 44 “Listening Mode” may not be detected. If your phone does not enter “Listening Mode”, follow the steps below. 12. After you hear the chimes tune and the text NORTEL appears on the IP Phone display screen, quickly press the following keys in order.
Page 45 Figure 15: Prepare Phone for Configuration (Try again) window a. Power off your IP Phone and power it back on again.. 14. After you hear the chimes tune and the text NORTEL appears on the IP Phone display screen, quickly press the following keys in order.. Mute Mute Note: The IP Phone can take up to 60 seconds for “Listening Mode”...
Page 46 Virtual Private Network Click to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone The Prepare Phone for Configuration window appears as shown in Figure Figure 16: Prepare Phone for Configuration window c.
Page 47 Virtual Private Network Server IP address) window appears, as shown in Figure 18 on page If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu or you were not able to edit this field, click No.
Page 48 Virtual Private Network Note: To enter a dot (period) when entering an IP address using the IP Phone keypad, press the 1 key repeatedly or you can double-press the asterisk (*) key. Figure 18: Prepare Phone for Configuration (Input Provisioning Server IP address) window If you cannot locate the Provisioning Server address, contact your network administrator to obtain the IP address and follow the administrator instructions.
Page 49 The text “Searching for connected phones” displays while the connected IP Phones are located. The text “Autodiscovery complete” displays in the Nortel Phone VPN Configuration Wizard tool when the search is finished. If the search is successful, “Listening Mode: Connected” appears in the IP Phone display area.
Page 50 Virtual Private Network Figure 19: Autodiscover Phone window 16. Click Next. If more than one connected IP Phone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 20 on page...
Page 51 Virtual Private Network Figure 20: Autodiscover Phone (more than one phone was discovered) window a. Obtain the MAC address of the IP Phone for which you are configuring the VPN. The MAC address is printed on a label located on the back of the IP Phone. b.
Page 52 Virtual Private Network Figure 21: Configure phone window The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 22 on page...
Page 53 Virtual Private Network Figure 22: Confirmation & Finish window 19. Verify that the IP Phone is successfully configured. Note: You may be prompted to enter a User ID and Password before the IP Phone registers with the system. This information is provided by your system administrator.
Page 54 Lift the IP Phone handset and listen for a dial tone. If the IP Phone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Nortel Phone VPN Configuration Wizard or contact your system administrator. For more information about basic requirements, see “Before you begin”...
Page 55: Configuring Telephone Options
Station Control Password (SCPW). • Virtual Office Login Test Local Mode (for Branch Office) menus are listed when an IP Phone 1120E Class of Service is configured for Virtual Office and Branch Office. For more information, see page 150. Note: The Password...
Page 56: Using The Telephone Options Menu
Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 58 • “Adjusting the display screen contrast” on page 59 • “Selecting a language” on page 59 •...
Page 57 Configuring Telephone Options 3. Press the Enter key. 4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Enter key. The display provides information required to adjust your selection. 6. Choose one of the following: Select Cancel —...
Page 58: Adjusting The Volume
Configuring Telephone Options Adjusting the volume To adjust the volume, press the Services key, select Telephone Options, and select Volume adjustment… To adjust the volume: 1. Press the Up/Down navigation keys to scroll and highlight one of the following: — Ringer —...
Page 59: Adjusting The Display Screen Contrast
Expansion Module for IP Phone 1100 Series. Note 2: You can also adjust the contrast using the Local Tools menu; Nortel recommends that you use the control in the Telephone Options menu. To adjust the display screen contrast:...
Page 60: Selecting Date And Time Format
Configuring Telephone Options Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select Preferences, and select Language. To select a language: 1. Press the Up/Down navigation keys to scroll and highlight the desired language...
Page 61: Accessing Display Diagnostics
Configuring Telephone Options 2. Choose one of the following: Select Cancel — Press the Select soft key to save the format and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Accessing display diagnostics The Display diagnostics option tests the IP Phone display screen and indicator lights.
Page 62: Viewing Telephone Information
Configuring Telephone Options To choose a local dialpad tone: 1. Press the Up/Down navigation keys to highlight one of the following dialpad tones: — None to disable all tones — Short Click to enable a single tone for all keys —...
Page 63: Diagnostics
Configuring Telephone Options To view IP Phone information: 1. Press the Up/Down navigation keys to scroll through the list to view the IP Phone information. Cancel 2. Press the Cancel soft key to return to Telephone Options menu. Diagnostics The Diagnostics option displays the following phone-specific information: •...
Page 64: Configuring Call Log Options
Configuring Telephone Options Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 64 • “Configuring New Call Indication” on page 65 • “Configuring Preferred Name Match” on page 66 •...
Page 65 Configuring Telephone Options Configuring New Call Indication You can configure your IP Phone 1120E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services...
Page 66 Configuring Telephone Options Configuring Preferred Name Match You can configure your IP Phone 1120E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services...
Page 67 Configuring Telephone Options This reordering is also performed when you scroll through your Callers List. To configure area codes, press the Services key, select Telephone Options, and select Call Log Option. To configure default area codes (maximum of three): 1. Press the Up/Down navigation keys to scroll and highlight...
Page 68: Choosing A Ring Type
Configuring Telephone Options To edit area code display: 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup. 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: —...
Page 69: Enabling Or Disabling Call Timer
Configuring Telephone Options To choose a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types. Play 2. Press the Play soft key to sample the ring tone. 3. Choose one of the following: Select —...
Page 70: Enabling Onhook Default Path
Configuring Telephone Options 2. Choose one of the following: Select Cancel — Press the Select soft key to save the configuration and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Enabling OnHook Default Path The OnHook Default Path option allows control whether a headset or the Handsfree feature is used to operate your IP Phone while it is on-hook.
Page 71 Configuring Telephone Options Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes. To rename the labels: 3. Press the Enter key. Home 4. Press the feature key that you are changing.
Page 72: Configuring The Name Display Format
The labels must be reentered. Configuring the name display format You can configure your IP Phone 1120E to display the name of the incoming calling party in the following formats: • first name, last name •...
Page 73: Configuring Live Dialpad
Configuring Telephone Options 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — first name, last name — last name, first name 4. Choose one of the following: — Press the Select soft key to save the Select...
Page 74: Configuring Caller Id Display Order
Configuring Telephone Options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — — (default) 4. Choose one of the following: Select Cancel — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Page 75 Configuring Telephone Options 1. Press the Services key, select Telephone Options, and select Normal mode indication. 2. Press the Up/Down navigation keys to scroll and select one of the following: — — 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications.
Page 76: Configuring Local Menu Options
If this happens, contact your system administrator. Your IP Phone 1120E has both local and server-based options. Press the Services key twice to access the Local Tools menu, which is organized into the following submenus: •...
Page 77 Configuring Local Menu options Table 5: Navigation key functions in menus (Part 2 of 2) Function Enter digits on the Select the associated menu item dialpad Stop Close the menu The key functions in dialog boxes are described in Table 6. Table 6: Navigation key functions in dialog boxes Function Down...
Page 78: Using The 1. Preferences Submenu
Note: Contrast can also be adjusted in the Telephone Options menu; Nortel recommends that you use the control in the Telephone Options menu whenever possible. To configure the Contrast or Sleep tools, press the...
Page 79 Configuring Local Menu options To configure Contrast or Sleep tools: 1. Press the Up/Down arrow keys to scroll and highlight one of the following: — Contrast — Sleep Note: Sleep is displayed in the format xxx, where xxx is a time in minutes or hours.
Page 80: Changing 2. Language
Configuring Local Menu options Changing 2. Language Use the Language menu item to configure local preferences. Use the Language tool to select the language used on your phone. Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the Services key, select...
Page 81: Configuring 3. Headsets
Note: You can select a headset regardless of its connection status. It does not have to be physically connected to the IP Phone 1120E. 3. Press the Exit soft key to exit to the main Exit display.
Page 82 Exit display. Changes are saved automatically. Nortel Mobile Headset Adapter properties You can use the Nortel Mobile Headset Adapter to answer calls whenever the IP Phone 1120E is running. To access the Nortel Mobile Headset Adapter (MHA) properties, press Services...
Page 83 Configuring Local Menu options Table 8 describes the features of the Nortel Mobile Headset Adapter. Table 8: Nortel Mobile Headset Adaptor elements and functions Function Answer key Press to answer an incoming call. If there is no incoming call, the IP 1120E handset selects a line and you hear a dial tone.
Page 84: Using The 2. Local Diagnostics Submenu
Configuring Local Menu options Using the 2. Local Diagnostics submenu Use the Local Tools menu 2. Local Diagnostics submenu to access the following: • “Using 1. IP Set&DHCP Information” on page 84 • “Using 2. Network Diagnostic Tools” on page 84 •...
Page 85: Using 4. Ip Network Statistics
Using 5. USB Devices The USB devices tool provides information about Universal Serial Bus (USB) devices that connect to your phone. Your IP Phone 1120E automatically detects USB devices when you connect them to the USB port in the back of the phone.
Page 86: Vpn Information
Configuring Local Menu options 9. VPN Information The system administrator can use the VPN Information menu to view VPN information. 10. Certificate Information The system administrator can use the Certificate Information menu to view certificate information. Using the 3. Network Configuration menu The Network Configuration tool displays information that was configured when the IP Phone was installed.
Page 87: Using The 4. Lock Menu
Configuring Local Menu options 5. Press Apply. The phone reboots. Using the 4. Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only...
Page 88: Making A Call
Making a call Making a call This section describes features associated with making a call. You can make a call from your IP Phone 1120E using any of the following methods: • “Using Off-hook dialing” on page 88 • “Using On-hook dialing” on page 89 •...
Page 89: Using On-Hook Dialing
Making a call 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Using On-hook dialing 1. Leave the handset in the cradle. 2498 2. Press the line (DN) key. 3.
Page 90: Using Handsfree Dialing
Making a call Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. To use handsfree dialing: 1.
Page 91 Making a call 2. Press the Mute key again to return to a two-way handsfree conversation. (Mute) To switch from handsfree to handset: Lift the handset. To switch from handset to handsfree: 1. Press the Handsfree key. (Handsfree) 2. Replace the handset. To use a headset: 1.
Page 92: Using The Directory Applications
Making a call Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1120E: • “Making a call using Corporate Directory” on page 92 • “Making a call using the Personal Directory” on page 93 •...
Page 93: Making A Call Using The Personal Directory
Making a call 3. Choose one of the following: Dial Cancel — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Note: If there is no match to the search query, start a new search or change the information in the initial search.
Page 94: Making A Call Using The Callers List
Making a call To make a call using the Personal Directory: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Personal Directory. 2. Choose one of the following: Dial Cancel — Press the Dial soft key to dial the resulting number.
Page 95: Making A Call Using The Redial List
Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the Directory select Redial List. For information on how to configure and use the Redial List, refer to “Using the Redial List”...
Page 96: Using Predial
Making a call 2. Press the Right navigation key to display the DN of the selected entry. 3. Choose one of the following: — In the Redial List, press the Down navigation key to display the date and time the last call was placed to the selected entry.
Page 97: Using Autodial
Making a call 3. Lift the handset when the called party answers or, if in handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: Clear Delete —...
Page 98 Making a call 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected AutoDial key. AutoDial 3. Press the AutoDial key a second time to store the number on the selected key. Note: After you store a number, the word Autodial disappears, and the stored number is displayed.
Page 99: Using Ring Again
Making a call Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1.
Page 100: Using Last Number Redial
Making a call To deactivate Ring Again before notification: Choose one of the following: RngAgn — Press the Ring Again soft key a second time. — Enter the Ring Again Deactivate FFC. Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number.
Page 101: Using Speed Call
Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers. To store a Speed Call number: SpcCtl 1.
Page 102: Using System Speed Call
Making a call 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. To make a System Speed Call: 1.
Page 103: Using Intercom Calling
Making a call Using intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an intercom call: 1. Lift the handset. Intrcm 2. Press the Intercom key.
Page 104: Answering A Call
Answering a call Answering a call Each incoming call causes the phone to ring, the LCD indicator ( beside the Line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: •...
Page 105: While On An Active Call
While on an active call While on an active call This section describes the following features, available during an active call: • “Placing a call on hold” on page 105 • “Transferring a call” on page 106 • “Using Timed Reminder Recall” on page 107 •...
Page 106: Transferring A Call
While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans 1. Press the Transfer soft key. The other party is put on hold and a dial tone sounds.
Page 107: Using Timed Reminder Recall
While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans 1. Press the Transfer soft key. The call is put on hold.
Page 108: Using Attendant Recall
While on an active call If the transferred call is not answered, your IP Phone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: Trans — Press the Transfer soft key and repeat the transfer.
Page 109: Using Call Park
While on an active call Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any IP Phone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to automatically park most calls.
Page 110 While on an active call To park a call using the SPRE code or FFC: 1. Choose one of the following: Trans Conf — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the Call Park FFC.
Page 111: Recording A Calling Party Number
While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: CParty 1.
Page 112: Tracing A Malicious Call
While on an active call 2. Press the flashing line (DN) key. The call waiting information displays. Note: When used with other feature keys, the Display key displays information associated with those feature keys. Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature.
Page 113: Incoming Calls
Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 113 • “Using Call Pickup” on page 113 • “Using Call Waiting” on page 115 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Phone automatically answers in Handsfree mode after one ring;...
Page 114 Incoming calls 2. Choose one of the following: Pickup — Press the Pickup key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. 2. Press the Group Pickup key or enter GrpPkp Pickup Group...
Page 115: Using Call Waiting
Incoming calls 3. Dial the DN of the IP Phone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key.
Page 116 Incoming calls 2. Press the line (DN) key associated with the first call. If you do not have a Call Waiting key: 1. Press the Goodbye key to end the current call. (Goodbye) 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
Page 117: While Away From Your Desk
While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 117 • “Using Internal Call Forward” on page 118 • “Using Remote Call Forward” on page 119 •...
Page 118: Using Internal Call Forward
While away from your desk To deactivate Call Forward: Choose one of the following: • Press the Forward soft key. • Lift the handset and enter the Call Forward All Calls Deactivate FFC. To reinstate Call Forward to the same number: Press the Forward soft key twice.
Page 119: Using Remote Call Forward
While away from your desk 3. Press the Internal Call Forward key. IntForward To deactivate Internal Call Forward: Choose one of the following: IntForward — Press the Internal Call Forward key. — Lift the handset and enter the Internal Call Forward Deactivate FFC.
Page 120 While away from your desk 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone number, press the key.
Page 121: Securing Your Ip Phone
While away from your desk 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your 6. Press the key. Securing your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone.
Page 122 While away from your desk 4. Choose one of the following: — If you are dialing locally, press the (Goodbye) Goodbye key. — If you are dialing the FFC remotely, dial your DN. To unlock your IP Phone: 1. Lift the handset. 2.
Page 123: Talking With More Than One Person
Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 123 • “Setting up a conference call” on page 124 •...
Page 124: Setting Up A Conference Call
Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your IP Phone.
Page 125: Using Conferee Selectable Display
Talking with more than one person 2. Press the line (DN) key beside the flashing status icon to return to your original call Using Conferee Selectable Display Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfDsp 1.
Page 126: Using Group Call
Talking with more than one person 2. Press the line (DN) key on which the conference call is established. 3. Choose one of the following: — For a single conferee, press the (Goodbye) Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees.
Page 127 Talking with more than one person GrpCl 2. Press the Group Call key or enter the Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer.
Page 128 Talking with more than one person To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.
Page 129: Working Without Interruption
Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Activating Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. To activate Make Set Busy: Choose one of the following: MakeSetBsy...
Page 130: Additional Call Features
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone. • “Using AutoDial Transfer” on page 130 • “Using the Buzz feature” on page 131 • “Using Call Page Connect to make an announcement” on page 131 •...
Page 131: Using The Buzz Feature
Additional call features 2. Press the AutoDial key to call the AutoDial number desired. 3. Press the Goodbye key to end the call. (Goodbye) Using the Buzz feature Use the Buzz feature to notify another person of a call, a visitor, or a request.
Page 132: Using Centrex/Exchange Line Switchhook Flash
Additional call features 2. Dial the Page Trunk Access Code complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling.
Page 133: Charging A Call Or Charging A Forced Call
Additional call features Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from an IP Phone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1.
Page 134 Additional call features 2. Choose one of the following: Conf — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 2493 4. Press the line (DN) key to return to the call.
Page 135 Additional call features Trans 5. Press the Transfer soft key when you hear the IP Phone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer soft key. To charge a call to an account when you add someone to a conference call: Conf 1.
Page 136: Using Enhanced Override
Additional call features Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: You receive a busy signal after dialing a phone number.
Page 137: Overriding A Busy Signal
Additional call features Using Forced Camp-on Use the Forced Camp-on feature to automatically ring another IP Phone (internal or external) immediately after that IP Phone disconnects from its current call. To use Forced Camp-on: You receive a busy signal after dialing a phone number.
Page 138: Using Privacy Release
Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: 1. You receive a busy signal after dialing a phone number. 2. Choose one of the following: EnhOvr —...
Page 139: Using Radio Page
Additional call features To use Privacy Release in an established state: PrvRls Press the Privacy Release soft key during a call. People can join the call by pressing the shared number (DN) key on their IP Phone (Multiple Appearance DN feature). Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer.
Page 140 Additional call features 4. If your call goes unanswered for a preset time period and a 15-second high- (Goodbye) pitched tone sounds followed by silence, press the Goodbye key or replace the handset. To use Automatic Post-selection: The called party is either busy on the IP Phone or away from their desk. To page the called party, you do not need to redial the number of the called party.
Page 141: Using Voice Call
Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Phone. 1.
Page 142: Additional Phone Features
Additional call features To respond to a voice call: Your IP Phone rings once and the caller's voice transmits through your speaker. Lift the handset.
Page 143: Using The Personal Directory
Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 143 • “Using the Callers List” on page 146 • “Using the Redial List” on page 148 • “Using Virtual Office” on page 150 •...
Page 144 Additional phone features 2. Use the dialpad to enter the name. Next 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Choose one of the following: — Press the Done soft key to save the Done Cancel new entry.
Page 145 Additional phone features 3. Choose one of the following: — Press the Done soft key to save the Done Cancel changes. — Press the Cancel soft key to return to the Personal Directory without saving your changes. To delete an entry: 1.
Page 146: Using The Callers List
Additional phone features 2. Choose one of the following: Dial Cancel — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries.
Page 147 Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Dial 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2.
Page 148: Using The Redial List
Additional phone features 2. Choose one of the following soft keys: — to delete the entire Callers List — to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls. The Redial List can store up to 20 entries.
Page 149 Additional phone features Dial 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2. Press the Delete soft key. 3. Choose one of the following soft keys: —...
Page 150: Using Virtual Office
You can use an IP Phone as a Remote phone to connect to your IP Phone 1120E even if it is a different IP Phone model. Table 9 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1120E.
Page 151: Using Virtual Office On Your Remote Ip Phone
IP Softphone 2050 using Virtual Office, feature keys 4 and 5, and the Shift key, are not available to the IP Phone 1120E. Note 2: A Virtual Office login to an IP Phone 1120E from an IP Phone 1110, IP Phone 2001, IP Audio Conference Phone 2033, or IP Softphone 2050 is blocked in certain situations.
Page 152 Phone model to the next, your Office IP Phone 1120E display is different on each Remote phone. Figure 24 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1120E Office phone. All the features appear as they do on your Office IP Phone 1120E.
Page 153 Trans Conf Forward More... Figure 25 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1120E Office phone. Fewer display lines are available on the IP Phone 1120E, so the display provides less information.
Page 154: Using Virtual Office On Your Office Ip Phone
Figure 26 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1120E Office phone. In this case, the information display is arranged in a different fashion, but all the information is visible at one time.
Page 155: Logging Out Of Virtual Office
Additional phone features Using Virtual Office on your Office IP Phone Figure 27 shows the IP Phone 1120E display when the phone is logged out due to remote access. Figure 27: Office phone displays the message Logged Out Logged Out.
Page 156: Troubleshooting Virtual Office
Additional phone features To regain operation of an IP Phone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office IP Phone from the Remote IP Phone: Home a. Press the Home key. b. Enter your User ID and password (this logs the Office IP Phone back on to your office network).
Page 157 Additional phone features Troubleshooting Virtual Office Virtual Office can display error messages on-screen. Table 10 lists error messages and describes actions to correct the causes. Table 10: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is Wait for remote IP active (not idle).
Page 158 Go to an remote IP Phone IP Phone 2004 or 2004 or IP Softphone IP Softphone 2050 2050 from an and try again, or IP Phone 1120E consult your local (some restrictions system administrator. apply). Permission Denied Incorrect User ID Enter correct User ID.
Page 159: Using Media Gateway 1000B
Additional phone features Table 10: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Permission Denied Incorrect User ID Enter correct User ID. entered. Incorrect Station Select Retry, and try Control Password again with the correct entered. Station Control Password.
Page 160 Additional phone features Local Mode If the WAN connection fails, the IP Phone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives IP Phone services from the MG 1000B. Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode.
Page 161: Troubleshooting Mg 1000B
Additional phone features Note: If you do not use the Resume Normal Mode command after testing, the IP Phone automatically returns to Normal Mode in 10 minutes. 1. Press the Services key. (Services) 2. Press the Up/Down navigation key to scroll and highlight Resume Normal Mode.
Page 162 Additional phone features Table 11: Troubleshooting MG 1000B (Part 2 of 2) Display Message Probable Cause Actions Local Mode Branch User ID not Notify system found in any administrator. Invalid ID (2) equipped TN.
Page 163: Using Hospitality Features
Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 163 • “Activating Message Registration” on page 165 • “Using Maid Identification” on page 167 •...
Page 164 Using Hospitality features 4. Press the Goodbye key. (Goodbye) To cancel an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1.
Page 165: Activating Message Registration
Using Hospitality features 4. Press the Goodbye key. (Goodbye) Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel IP Phone calls. To read meters: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN).
Page 166 Using Hospitality features 4. Press the key. 5. Press the Message Registration key. To reset a meter to zero: 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the key. 4. Press the Message Registration key.
Page 167: Using Maid Identification
Using Hospitality features Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in each room. To enter cleaning status: 1. Press the Room Status key. 2.
Page 168 Using Hospitality features Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module. To read the status of a room: 1. Press the Room Status key. 2. Dial the DN for the room. The DN is displayed followed by a two-digit code.The first digit indicates the occupancy status:...
Page 169 Using Hospitality features 2. Dial the DN for the room. The DN displays followed by a two-digit code.The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...
Page 170: Accessing External Server Applications
Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports. For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User Guide.
Page 171: Flexible Feature Codes (Ffc)
Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 12 to keep track of the FFCs assigned by your system administrator. Table 12: Flexible Feature Codes (Part 1 of 2) Feature Feature Automatic Wake-Up Make Set Busy Activate Activate Automatic Wake-Up Make Set Busy Deactivate Deactivate...
Page 172 Flexible Feature Codes (FFC) Table 12: Flexible Feature Codes (Part 2 of 2) Feature Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Virtual Office Terminal Log On Password Change...
Page 173: Terms You Should Know
Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
Page 174 Information display Any display of call activity, lists, prompts, and status of calls. On your IP Phone 1120E, this information area is one line of text and symbols. If a text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining...
Page 175 A broken or pulsed dial tone that sounds when you access some features on your telephone. Message/Inbox A fixed key on your IP Phone 1120E that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
Page 176 Terms you should know Shared Directory Number A DN (extension) that is shared by two or more persons. Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74).
Page 177 Terms you should know User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.
Page 178 Terms you should know...
Page 179: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 180 Regulatory and safety information To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding. Table 13 lists EMC compliance for various jurisdictions. Table 13: EMC compliance Jurisdiction Standard Description...
Page 181: Other
EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from or Nortel Networks www.nortel.com GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Australia: AS/ACIF S004: Voice Frequency Performance Requirements...
Page 182: Denan Regulatory Notice For Japan
Regulatory and safety information DenAn regulatory notice for Japan...
Page 183 Index Index Changing feature key labels 70 Charge a call or charge a forced Adjusting the display screen con- call 132 trast 59 Choosing 68 Adjusting the volume 58 Choosing ring type 70 Area Code Setup 66 Conferee Selectable Display and Attendant Recall 108 Disconnect 125 AutoDial 97...
Page 184 Index ties 19 Hold key 16 Display Settings 78 Hospitality features 162 Display settings 78 Hot Line 102 DN 174 Indicator status 174 Electronic Lock 121 Information display 174 Enabling OnHook Default Path 70 Information line 175 Enabling/disabling Call Timer 70 Intercom call 103 Enhanced Override 135 Internal Call Forward 118...
Page 185 Index Navigation keys 15, 175 Secure your telephone 121 New Call indication 65 Security features 21 Normal mode 158 Selecting a language 59 Selecting date/time format 60 Self-labeled line/programmable feature keys 14 Off-hook 175 Services key 18, 175 Off-hook dialing 88 Shared Directory Numbers 176 Onhook Default Path 70 Shift/Outbox key 17...
Page 186 Index function keys 27 User Interface 177 Viewing telephone information 76 Virtual Office 149 Virtual Office login 150 Virtual Office logout 155 Virtual Office on your Remote tele- phone 151 Voice Call 141 Volume adjustment 58 Volume control 14 Volume control bar 14...
Page 188: User Guide
CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners.

Nortel 1120E User Manual

About the Nortel IP Phone 1120E

Entering and Editing Text

Connecting the Components

Virtual Private Network

Configuring Telephone Options

Configuring Local Menu Options

Making a Call

Answering a Call

While on an Active Call

Incoming Calls

While Away from Your Desk

Talking with more than One Person

Working Without Interruption

Additional Call Features

Additional Phone Features

Using Hospitality Features

Accessing External Server Applications

Flexible Feature Codes (FFC)

Terms You Should Know

Regulatory and Safety Information

Quick Links

Troubleshooting

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Questions and answers

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Summary of Contents for Nortel 1120E

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