Nortel 1150E User Manual page 79

Positions
busy on
ACD calls
Positions
waiting for
ACD calls
Forward
Note 1: Agent positions in the Not Ready state will be counted as busy on
either ACD calls or non-ACD calls, as specified by your system administrator.
Note 2: The Display Agent Summary Information is displayed for 12 seconds
or until another feature Key is pressed.
ACD WAIT
23 2
Callers Redial
Quit
Viewing queue status
DN LOGOUT
0 0
Copy
Vacant
agent
positions
Positions
busy on
non-ACD
calls
553-9096
79